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Room was clean bed was comfortable. Breakfast was good.Loved the sausage patties they served. Staff was
great, we had a late flight out of DFW. They kept our bags
for us till late afternoon after we checked out.
Wayne
Stayed 2 nights in Feb 2024
Response from nick on Mar 4, 2024
Dear Wayne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn
Dear Yesenia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774.
Staff was very helpful, kind, and considerate! Went above and beyond for me, very much appreciated. Great experience for a last minute emergency booking.
The room was big enough to fit a king size bed and couch and table. Do however inspect you room so that you can mention any thing unusual to front desk. Not a big deal in my room just an iron mark on the carpet.
edward
Stayed 1 night in Aug 2023
Response from nick on Aug 9, 2023
Hello Edward,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn
6/10 Okay
Mitchell
Jul 31, 2023
Disliked: Property conditions & facilities
Out dated facility part of town was not very inviting definitely not the typical best western experienece
Mitchell
Stayed 1 night in Jul 2023
Response from nick on Aug 8, 2023
Hello Mitchell,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774.Sincerely,NickG.M.Best Western Northwest Inn
Great stay, very clean, comfy bed, large hot tub, good price, quiet spot. Very relaxing. Will come again!
Verified traveller
Stayed 1 night in Jul 2023
Response from nick on Aug 9, 2023
Hello,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn
have stayed at this hotel several times over the years and always a great experience staff is always very friendly hotel is super clean and always feel safe location is also a plus
It was clean & comfortable. The only problem was trying to get to the hotel. It is not easy to access & has no signage to help you.
Linda
Stayed 2 nights in Jan 2023
6/10 Okay
Daniel
Travelled with partner
Jan 12, 2023
Liked: Staff & service, amenities
Stayed here for one night with my wife. Last min booked had decent reviews. Well the smoking and non smoking sections were very evident of it. Lobby smelt like smoke
Bad. Room was pretty
Clean overall. Bed and pillows were terrible.
Ac Wouldn't come on it didn't turn on till 4:00 in the morning it was so hot in the room we had to sleep with the window open and they were so noisy inside look at here all emergency vehicles trains
Very impressed for the price and location. Desk Rep. cordial,assistive, pleasant. I really liked hos customer service skills. He even had a cork screw for our wine bottles to open. Very clean and comfortable bed and “spacious room.” Very happy customer!
Very disappointed. I never had issues with Best Western properties before. But this property at this address does not fit the Best Western profile. Will not stay at this location again.
Rasheed
Stayed 1 night in Jun 2022
Response from Nick on Jul 3, 2022
hank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Breakfast was not included, there was no stopper with bath tub, and the site was not easily accessed from the main road
But they have obviously made updates and staff were nice
Verified traveller
Stayed 1 night in Jan 2022
4/10 Poor
Jerry
Travelled with group
Nov 29, 2021
Liked: Cleanliness, staff & service, room comfort
There was construction going on and it usually startted around 1am. I told mngmt about it. But nothing was done. This went on for 3 of my 4 night. Wont be back
Jerry
Stayed 4 nights in Nov 2021
Response from Nick on Dec 2, 2021
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
There is no construction on middle of the night, maybe next-door people doing something, sorry about that .
There was blood on the mattress and the AC didn't work good!
Verified traveller
Stayed 1 night in Aug 2021
Response from Nick on Aug 18, 2021
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
we checked the mattress and there is no blood on it and also AC working good.
6/10 Okay
Verified traveller
Travelled with family
Aug 7, 2021
Disliked: Staff & service
when we walked in the front door it had a very bad smell of smoke and garbage. the room was suprisingly clean. the front desk person was very rude.