Lobby

Reviews of Best Western Northwest Inn

2.5 out of 5
Best Western Northwest Inn
2361 W Northwest Hwy, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 348 reviews" "
Rating 8 - Good. 127 out of 348 reviews" "
Rating 6 - Okay. 66 out of 348 reviews" "
Rating 4 - Poor. 25 out of 348 reviews" "
Rating 2 - Terrible. 20 out of 348 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

andres

Stayed 1 night in Mar 2024

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean bed was comfortable. Breakfast was good.Loved the sausage patties they served. Staff was great, we had a late flight out of DFW. They kept our bags for us till late afternoon after we checked out.
Stayed 2 nights in Feb 2024
Response from nick on Mar 4, 2024
Dear Wayne,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn

6/10 Okay

Yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from nick on Mar 4, 2024
Dear Yesenia,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Stayed 1 night in Nov 2023

8/10 Good

Michael, West Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Akram

Liked: Staff & service
Nor recommend for any person
Stayed 1 night in Sep 2023
Response from Nick on Nov 1, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited transportation
Stayed 3 nights in Oct 2023

6/10 Okay

Monica

Stayed 1 night in Oct 2023

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, kind, and considerate! Went above and beyond for me, very much appreciated. Great experience for a last minute emergency booking.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
My stay here was very pleasant. The room was very clean and neat. The staff were nice and friendly.
Stayed 1 night in Sep 2023

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
The room was big enough to fit a king size bed and couch and table. Do however inspect you room so that you can mention any thing unusual to front desk. Not a big deal in my room just an iron mark on the carpet.
Stayed 1 night in Aug 2023
Response from nick on Aug 9, 2023
Hello Edward,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn

6/10 Okay

Mitchell

Disliked: Property conditions & facilities
Out dated facility part of town was not very inviting definitely not the typical best western experienece
Stayed 1 night in Jul 2023
Response from nick on Aug 8, 2023
Hello Mitchell,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to contact me directly at 214-353-8774.Sincerely,NickG.M.Best Western Northwest Inn

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, very clean, comfy bed, large hot tub, good price, quiet spot. Very relaxing. Will come again!
Stayed 1 night in Jul 2023
Response from nick on Aug 9, 2023
Hello,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 214-353-8774.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,NickG.M.Best Western Northwest Inn

10/10 Excellent

alijha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have stayed at this hotel several times over the years and always a great experience staff is always very friendly hotel is super clean and always feel safe location is also a plus
Stayed 1 night in Jul 2023

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good inside
Outside of the hotel wasn't very ideal but the inside the hotel was nice.
Stayed 1 night in Jun 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Naixing

Stayed 1 night in Apr 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean & comfortable. The only problem was trying to get to the hotel. It is not easy to access & has no signage to help you.
Stayed 2 nights in Jan 2023

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service, amenities
Stayed here for one night with my wife. Last min booked had decent reviews. Well the smoking and non smoking sections were very evident of it. Lobby smelt like smoke Bad. Room was pretty Clean overall. Bed and pillows were terrible.

10/10 Excellent

MICHAEL

Stayed 1 night in Dec 2022

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, quiet, pleasant hotel with friendly helpful staff and easy access via hotel shuttle to Love Field.
Stayed 1 night in Dec 2022

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ac Wouldn't come on it didn't turn on till 4:00 in the morning it was so hot in the room we had to sleep with the window open and they were so noisy inside look at here all emergency vehicles trains
Stayed 1 night in Dec 2022

6/10 Okay

Kathryn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was ok but not so great. Lots of smoking going on and you can smell it as soon as you walk in. It’s all throughout all the hallways.
Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was nice
Stayed 1 night in Oct 2022

10/10 Excellent

Theressa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed for the price and location. Desk Rep. cordial,assistive, pleasant. I really liked hos customer service skills. He even had a cork screw for our wine bottles to open. Very clean and comfortable bed and “spacious room.” Very happy customer!
Stayed 1 night in Oct 2022

8/10 Good

Brisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying in our hotel room! It was super clean and we had a giant tub in our room. For the price it was worth it
Stayed 1 night in Oct 2022

8/10 Good

Rose

Stayed 1 night in Oct 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Laura

Stayed 1 night in Aug 2022

8/10 Good

Mikita

Stayed 1 night in Aug 2022

8/10 Good

Terrance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and the staff was friendly
Stayed 2 nights in May 2022

4/10 Poor

Angela

Stayed 1 night in Jul 2022

2/10 Terrible

Rasheed, El Centro

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. I never had issues with Best Western properties before. But this property at this address does not fit the Best Western profile. Will not stay at this location again.
Stayed 1 night in Jun 2022
Response from Nick on Jul 3, 2022
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Martha, Cumming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean room.
Stayed 1 night in Jun 2022

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Corey

Stayed 1 night in Apr 2022

10/10 Excellent

Bernardo

Stayed 2 nights in Apr 2022

4/10 Poor

Craig

Business traveller
Disliked: Property conditions & facilities, room comfort
Feb 2022 Reveiw
This is a 1-Star hotel at best. Needs to be freshen up. Towels are worn and old. AC didn't work that good. Nothing special about this place.
Stayed 3 nights in Jan 2022

8/10 Good

Modesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was not included, there was no stopper with bath tub, and the site was not easily accessed from the main road But they have obviously made updates and staff were nice
Stayed 1 night in Jan 2022

4/10 Poor

Jerry

Travelled with group
Liked: Cleanliness, staff & service, room comfort
There was construction going on and it usually startted around 1am. I told mngmt about it. But nothing was done. This went on for 3 of my 4 night. Wont be back
Stayed 4 nights in Nov 2021
Response from Nick on Dec 2, 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. There is no construction on middle of the night, maybe next-door people doing something, sorry about that .

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Always enjoy this hotel. Very quiet great location
Stayed 2 nights in Nov 2021

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. thanks
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the mattress and the AC didn't work good!
Stayed 1 night in Aug 2021
Response from Nick on Aug 18, 2021
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. we checked the mattress and there is no blood on it and also AC working good.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
when we walked in the front door it had a very bad smell of smoke and garbage. the room was suprisingly clean. the front desk person was very rude.
Stayed 1 night in Aug 2021

10/10 Excellent

Gary

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2021