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Reviews of Novotel Dakar

3.5 out of 5
Novotel Dakar
Avenue Abdoulaye Fadiga, Dakar

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 202 reviews" "
Rating 8 - Good. 97 out of 202 reviews" "
Rating 6 - Okay. 48 out of 202 reviews" "
Rating 4 - Poor. 10 out of 202 reviews" "
Rating 2 - Terrible. 7 out of 202 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Tiong

Business traveller, Travelled with group
The property is a bit old and location is a bit hard to find and not located in an area where you can go shopping or sightseeing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Arlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location! Location! We walked to the museum, Marche kermel to shop and visited other properties for lunch and spa. The beach is really nice outside the back door.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
First trip to Senegal
Generally the hotel was clean and well located. The rooms are a decent size and the pool is nice. The absence of a gym was a surprise and means I won’t return. The staff were also quite abrupt, almost rude. Breakfast is expensive.
Stayed 2 nights in Jan 2023
Response from Aby Myriam POUYE Service qualité on Jan 31, 2023
Thank you for taking the time to write to us following your stay at Novotel Dakar.We are sorry that the service and the performance were not up to your expectations, and we ask you to accept our most sincere apologies for the behavior of our staff, we take good note of your remarks and thank you again for your feedback We hope to have the chance to see you again Sincerely

8/10 Good

Nicholas, CONCORD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need a gym
Response from Aby Myriam POUYE on Jan 31, 2023
Dear Nicholas We thank you for your comment. We hope you had a good stay at Novotel Dakar. We take well into account your opinion which is very constructive because a gym could improve your experience during your stay. The information will be passed on and the necessary action will be taken on this matter.We hope to welcome you again for a new experience. Sincerely

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were so lovely and kind and friendly, nothing was too much trouble. The rooms were average but mostly clean and neat. The food was amazing and buying the breakfasts all in was the best decision we made. All in all this is a lovely little hotel which felt very safe and was comfortable, relaxed and friendly.

6/10 Okay

Akshay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2022
Response from Aby Myriam POUYE Service qualité on Nov 2, 2022
Bonjour Akshay Merci pour la note.Nous espérons avoir la chance de vous accueillir nouveau prochainement.Sincèrement.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was affordable. The dining options should reflect more traditional foods.
Stayed 1 night in Sep 2022
Response from Rick SANA - Quality Manager on Sep 16, 2022
Dear Brian, We appreciate you taking the time to provide your feedback on Novotel Dakar; it will be of great help to us to continue to improve. Cordially.

6/10 Okay

Aaron, Fayetteville

Liked: Staff & service
Stayed 3 nights in Aug 2022

2/10 Terrible

gibril

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Won’t be going back.
Stayed 3 nights in Jun 2022

10/10 Excellent

gibril

Stayed 1 night in Jun 2022

2/10 Terrible

Robert Wilkes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I am a fan of the Novotel at Suvarnabhumi airport in Bangkok so I had high hopes. This is among the most expensive hotels in Dakar yet the food service is cafeteria quality ..not up to restaurant standards ..and yet much more expensive than comparable hotels around Dakar. On arriving I was told my room included breakfast so I had the buffet. At checkout this was denied and they insisted I pay a very inflated price for the buffet I would not have taken if not for the statement of their employee. I complained vigorously but amazingly they would not own up to their own mistake. Do not waste you money at this old tired overpriced hotel with terrible service.
Stayed 1 night in Mar 2022
Response from Sarah, Quality Manager on Apr 11, 2022
Dear Robert Wilkes, Thank you for taking the time to write us your review regarding your stay at the Novotel Dakar. Your satisfaction is a priority, this is why your opinion is so important. Our team was more than glad to welcome you and we are more than sorry to read that your experience among us didn't meet your expectations. In ACCOR hotels, we strive to offer you a perfect quality of service. Therefore, be assured that we carefully took notes of the mentionned points in order to improve ourselves and avoid this kind of experience to occur again. The necessary measures will be applied as soon as possible. Thank you again for your precious opinion. And we hope your next visit at the Novotel Dakar to be much more pleasant than the previous one. Sincerely

8/10 Good

DEJAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old port and beyond
There was a high level event in Dakar this week. Hotel was fully booked by very demanding guests, leaving early and coming back after 8pm. Hotel team was up to the situation and even organise fine music in bar at pool area. Kudos to them! I read complaints on forums, hotel is OK, maybe Dakar is not for you. Great metropolis in making.
Stayed 3 nights in Mar 2022
Response from Sarah, Quality Manager on Apr 11, 2022
Dear DEJAK, Thank you for your great rate and comments regarding your experience at the Novotel Dakar. It's a pleasure to receive your compliments. Our team was more than glad to welcome you, and even more to read that you enjoyed the hotel's evenings and animations. Your satisfaction is the best reward and motivation for our teams in order to keep on offering you a perfect quality of service. Thank you again for taking the time to write us your precious review. We hope your next visit among us to be as pleasant as the previous one. Sincerely,

4/10 Poor

emily aida

Disliked: Staff & service
New year Eve plan change or disappointment
I was waiting for a good and space full room that I already book but I get one small room .
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Please change the carpets in the rooms
I was given the choice to get either a room with carpet or laminated floor, carpet was very old not so clean. That needs to be changed. Laminated floor was pretty new.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

MAKISHA

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Thumbs Up
Stayed 3 nights in Oct 2021

8/10 Good

Johan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 26 nights in May 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2020
Response from DG on Feb 26, 2020
Cher Client, Nous vous remercions pour avoir accepté de nous faire ce retour suite à votre séjour parmi nous. Nous sommes désolés de constater, à travers la note (2/5), que vous n'avez pas profité d'une agréable expérience en cette occasion. Veuillez accepter nos plus sincères excuses tout en vous priant de nous faire un retour détaillé afin que nous puissions en savoir un peu plus. Cordialement, La Direction

6/10 Okay

Mohammed

Business traveller
Disliked: Room comfort
Average hotel
The pillow size was cushion size , overall high priced for the room Express lunch and breakfast not worth the room value
Stayed 3 nights in Feb 2020
Response from DG on Feb 19, 2020
Dear Mr Mohammed, Firstly we thank you for your feedback regarding your stay at our hotel. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest. Please, accept accept our sincerest appologies and rest assured that we have taken good note and we are going to take it into account. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Management Team.

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel in Dakar
Staff were very helpful. Novotel is a well run, clean, western style business hotel in the heart of dakar. Great pool and breakfast.
Stayed 3 nights in Oct 2019
Response from MANAGEMENT TEAM on Dec 17, 2019
Dear Mr LAUREN, Firstly we would like to thank you for the lovely review you shared following your recent stay to our hotel. We are delighted to read that we were able to match your expectations. Thank you for taking the time to write to us and we hope that your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

2/10 Terrible

Nishant

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Where to start. They dont have their own airport transfer. When I asked to arrange they just gave me a local number. No one to carry out your luggage from your car. Took forever to give the room. By the way prices at which I booked at the agent website was different than the prices at the hotel. So they charged me extra. The room they gave me was like stains on WC. Towels lying on the floor. Used paper tissues all over. They changed my room when I blasted on them. Went to the bar. It took 50 mns for a sandwich. And when I decided to go in my room asked the waiter to provide the sandwich there. It took me 3 hours and so many calls to get that sandwich in my room. By the way delivered stale sandwich. Wont recommend this hotel to anyone.
Stayed 3 nights in Oct 2019

8/10 Good

Rahul

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Go for the location
Great location ; good service but oldish rooms Wished they had a gym
Stayed 2 nights in Sep 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 5 nights in Jul 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice hotel good amenities and security. I would stay again.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Direction on Mar 13, 2019
Dear Guest, We thank you for taking the time to share your experience following your visit to Novotel Dakar. We are delighted that you enjoyed your stay with us. The whole team thanks you very much and hopes to have the chance to welcome you again very soon. Best regards, The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to a Suite
Since I've been a regular here, they upgraded me to a suite at no extra charge!
Stayed 2 nights in Jan 2019
Response from Manager on Feb 6, 2019
Hello Dear Guest, We thank you for choosing Novotel Dakar for your stay and taking time to share your experience. We hope that your next stay will be for soon. With Regards Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Professional
I come to Dakar on business once or twice a year and this is where I stay. Comfortable and the restaurant has food that I enjoy. Professional staff is a plus.
Stayed 2 nights in Jan 2019
Response from Manager on Feb 6, 2019
Dear Guest, Thank you for taking time to write us following to your stay at Novotel Dakar. It is always a pleasure to receive positive feedback. With regards Management Team

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Nov 2018
Response from La Direction on Dec 29, 2018
Cher client, Nous vous remercions d'avoir choisi le Novotel pour votre séjour. Nous sommes vraiment désolés si votre séjour n'a pas répondu à vos attentes. Veuillez accepter nos plus sincères excuses. Nous espérons que vous nous donnerez la possibilité de mieux servir dans un proche avenir Cordialement

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Comfortable, but nothing spectacular for the price. The hotel is a bit dated and worn out, though good by regional standards.
Stayed 3 nights in Oct 2018
Response from General manager on Nov 9, 2018
Hello Dear Guest, We thank you for taking time to write us following to your stay at Novotel Dakar. It is always a pleasure to receive positive feed back and we hope to have the pleasure to receive you several many times. With Regards Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from General Manager on Oct 25, 2018
Hello Dear Guest, We thank you for staying with us. We work hard to make our guest happy and appreciate your feedback. Bien Cordialement Cordialement

6/10 Okay

Michele, Montreal, Canada (#1)

Disliked: Room comfort
3.7star.. Accurate rating
In general, it was ok. Likes: bfast buffet was good, drinks and food were good value Don't Likes: extremely slow service ( like they are trying to avoid you), and can't get any fresh air in the rooms (windows blocked) so air in the room is stale and does not smell to great. Took room with 2 single beds and they were hard as rocks..
Stayed 6 nights in Jul 2018
Response from Management Team on Sep 11, 2018
Dear Mrs Michele, We thank you for taking time to write us following to you stay at Novotel Dakar. We take notice regarding the service please accept our appologies. Concerning the Windows for your next stay you have just to ask to the front desk. We are please to informe you that we are renovating the rooms and we hope that you will have the opportunity to enjoy the comfort during another stay. With Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in May 2018

8/10 Good

Driss

Liked: Staff & service, room comfort
Response from Neye on May 26, 2018
Cher Driss, Nous vous remercions d'avoir pris le temps de nous écrire suite à votre séjour au Novotel Dakar. C'est un plaisir de constater que vous avez apprécié votre séjour et nous espérons vous recevoir de nombreuses fois encore. Bien Cordialement La Direction

10/10 Excellent

Katier448, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Clean, safe and comfortable.
I stayed here for 5 nights with several colleagues attending a conference and we had a good stay. Rooms are clean and well-appointed with comfortable beds and good showers. Bar, breakfast and food were all excellent, if a little pricey. There are lots of good reataurants, a little tourist market and a good supermarket within a 10 minute walk. The hotel has very good, but friendly, security staff. My favourite thing was the outside bar area and the pool. The pool was very clean, nice temperature and the pool attendant was so lovely and really helpful. I would definitely recommend the Novotel.
Stayed 5 nights in Apr 2018
Response from Neye on Apr 24, 2018
Hello Dear Guest, We thank you for taking time to write us following to your stay at Novotel. It sis always a pleasure to receive positive feed back and we hope to receive you several many times again. With regards

8/10 Good

TTRAV, DAYTON, OHIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their breakfast buffet has several hot items, and enjoyable. The staff all seem to be very helpful. You can walk to several places to eat, stores for water-pop-and snacks, and local market. Be prepared to pay 20.000CFA ($38USD) from the airport (DSS) to hotel. The hotel had one of the best money exchange rates during my stay. I was surprise to find it hard to exchange US Dollars at the bank, but the Novotel rate was on par. If you haggle, the cabs located at the hotel, are not costly, but if you don't speak French, do your best to make sure the driver understands the place you want to go. There are many people in the Kemel market that can, and will speak English very well. If you try, most vendors will accept the US Dollar, or Euro. If you have Euro, the exchange rate is better. On my next visit I will consider the Novotel first.
Stayed 4 nights in Mar 2018
Response from Neye on Apr 11, 2018
Hello Dear Guest, We thank you for taking time to write us following to stay at Novotel. It is always a pleasure to receive positive feedback. We are renovating our rooms and we hope you will have the opportunity to discover during a close future. The Management Team With regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
PAS IMPORTANT
The hotel was fine but the room service was very poor. I requested an iron on 3 occasions to iron my shirt but they did not deliver to the room as promised. Also the safe in the room did not work. When I asked for an engineer to come and fix, again they noted it but never did anything about it.
Stayed 3 nights in Mar 2018
Response from Neye on Mar 22, 2018
Hello Dear Guest, We thank you for sharing your experience following to your stay at Novotel Dakar. We take notice of your experience regarding the room service, be sure that we are taken the appropriates mesures to prevent future occurence. With regards Management Team

10/10 Excellent

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, well placed with good amenities
All is good, there is the pool and the music at night when you want to relax and the wifi when you want to work. It's a Novotel, not a Pullmann, so the room is good, not outstanding but the view on the sea is !
Stayed 5 nights in Feb 2018
Response from Neye on Mar 22, 2018
Hello Dear Phillipe, We thank you for taking time to write us following to your stay at Novotel Dakar. It is pleasure to read your comment and we hope to receive you again in a close future. With Regards Management Team

6/10 Okay

Jim, London

Liked: Staff & service
Disliked: Room comfort
Hotel is in a very good location
Hotel has good reception area, bar, restaurant, terrace. Unfortunately the corridors are dated and the rooms are disappointing. The rooms reflect a cheap hotel, basic beds, austere comforts and a plastic bathroom unit stuck in one corner. Towels had seen better days. Its such a shame as the food was great, terrace pleasant, staff terrific and in such a good location. Simply there are better hotels in Dakar for the price
Stayed 1 night in Mar 2018
Response from NEYE on Mar 22, 2018
Hello Dear Jim, We thank you for taking time to write us following to your Stay at Novotel. We are really sorry if your stay did not meet your expectation. Please accept our apologies. In order to prevent future occurence we are taken the appropriates mesures by renovationg our rooms and corridors.We Hope that you will give us the opportunity to better serve you. With regards The Management Team

6/10 Okay

Momodou, Gambia

Liked: Staff & service
Disliked: Property conditions & facilities
This Hotel needs to freshen up
The carpeting of the hotel is old and creates a disappointing feel. My room did not have soap and when I called House Keeping and reception to request for soap the phones were never taken. It appears only Room Service picks up calls.
Stayed 2 nights in Feb 2018
Response from AM on Feb 20, 2018
Hello Dear Guest, We thank you for choosing Novotel Dakar and taking time to write us. We are really sorry if your stay did not meet your expectation, please accept our apologies. Be sure that we are taken the appropriates measures to prevent future occurrence. We hope that you will give us the opportunity to better serve you during another stay. With Regards Management Team

8/10 Good

REMI

Liked: Cleanliness, staff & service, room comfort
Good experience hotel + restaurant. Just a couple of remarks. Espresso machines to slow and too few at breakfast. Windows too narrow considering the sea view.
Stayed 5 nights in Jan 2018
Response from Manager on Jan 19, 2018
Dear guest, Thank you for choosing the Novotel Dakar for your stay and for leaving a review. It is a pleasure to read that you had a positive experience during your stay. On the other hand, we apologize for the machines at breakfast being too slow and for the windows in your room not being up to your standards. We will see what we can do to fix these issues in order to improve our services. We hope that you will give us a chance to offer you a better stay next time around. The Management Team

4/10 Poor

Momodou, Gambia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worn out carpeting and slight carpet smell
The staff and general atmosphere is good but the rooms are desperately in need of an upgrade. Its getting disappointing.
Stayed 1 night in Nov 2017
Response from Management on Dec 27, 2017
Dear Momodou, Thank you for leaving a review detailing your experience here. We are sorry about the towels and carpet concern, it is an issue we are currently working on fixing in the near future. It is very comforting, on the other hand, to see that our staff performed professionally and that our location was to your fit. We hope to see you very soon, The Management Team

6/10 Okay

Alkeydi

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2017
Response from simon on Dec 27, 2017
Dear guest, thank you for leaving us such a good rating. We're happy to see that our services were up to your standards. Hoping to see you soon, The Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Not the best option in Dakar
The hotel is quite average. I forgot how basic and 70s style the rooms were
Stayed 2 nights in Jun 2017
Response from simon on Jul 4, 2017
Hello Dear, Thank you for choosing Novotel for your stay and taking time to write us. We really sorry if your stay dit not meet your expectation, please accept our sincere appologies. We have a project of renovation and will do it as soon as possible. We hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Old Traveller, State College PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with east access to city
We were very pleased with the hotel. It was one of the nicest of our entire West African trip.
Response from Neye on Jul 4, 2017
Hello Dear Guest, We thank you for taking time to write us following to your stay at Novotel. It is a real pleasure to receive positive feedback. And we hope to receive several many times. With Regards

8/10 Good

Nhung

Liked: Staff & service
I have stayed here on numerous occasions. On the plus is the outside courtyard, with bar, lounge and pool facilities. However while the lobby and reception and courtyard areas have been refurbished, more contemporary (although a bit too busy with too many chairs), the rooms are not so great. Clean, but carpets are old and therefore looks dirty. Single sheets on beds instead of two, and very low bedding.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel but the room had no air condition
I was transferred to 3 rooms in one night because the air condition was not working.besides that it was fantastic!!!! Personal were friendly and professional.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast area needs better attention from staff as had to wait for very long (and repeated requests) to get tableware.
Response from simon on May 10, 2017
Dear Guest, We thank you for taking time to write us following to your stay at Novotel. We are sorry for the delay of our response and please accept our appologizes. Be assured that we have taken the appropriates mesures regarding the breakfast to give you more satisfaction. With Regards General Manager

8/10 Good

Abhishek

Liked: Staff & service, property conditions & facilities
Value for money
It's a good property the location and service is excellent . Breakfast is decent. The evening lounge and the outdoor pool side sitting is really one loves the ambience is such I don't feel spending the evening and night all in the hotel it self. Rooms are standard as per Novotel world wide . On the whole good experience. Vegetarians will have bit of issue with limited menu in the hotel , but then one is free to order outside food .

6/10 Okay

Vishal

Disliked: Room comfort
Very basic hotel, not worth Novotel brand. Amenities was very limited
Response from General Manager on Dec 29, 2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry your experience did not meet your expectations ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing and it is hour hope that you will give us the opportunity to better serve you in the near future. The Manager