Front of property
Check availability

Reviews of Park Hotel Dalat

3.5 out of 5
Park Hotel Dalat
19 Le Dai Hanh, Da Lat

Reviews

8.0

Very good

Rating 10 - Excellent. 45 out of 199 reviews" "
Rating 8 - Good. 100 out of 199 reviews" "
Rating 6 - Okay. 47 out of 199 reviews" "
Rating 4 - Poor. 6 out of 199 reviews" "
Rating 2 - Terrible. 1 out of 199 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Man Ho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view from hotel room and staff are friendly, average breakfast.
Stayed 2 nights in Nov 2023
Response from Phương/DGM on Nov 12, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Huynh-Truong

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs were very friendly and courteous. The elevatorcwas a little small but besides that it was nice it was in front of the lake
Stayed 1 night in Dec 2022
Response from Phương/DGM on Jan 25, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Godfrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concierge was very helpful
There is no air-con but that is fine because Da Lat's climate is cooling, so the fan is sufficient. Park Hotel is an amazing location to assess anywhere and we booked two tours through the concierge!
Stayed 2 nights in Aug 2022
Response from Phương/mrs- Sales manager on Aug 29, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from mrs Phương/SM on Feb 5, 2020
THANK YOU FOR STAYING WITH US WE WILL IMPROVE THE QUALITY OF SERVICE, MAKE YOU HAPPY

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor English understanding
Hotel good location, room good, service generally good however the downside english language understanding poor. Appreciate english is not the first language but for a hotel that welcomes tourists a better understanding is required. On last morning there was no hot water for shower, after numerous attempts by phone, including saying water botles were available, a person came to the room. I turned on the hot water tap for both the sink and shower, held my hand under the water and said cold not hot. The person then attempted to show me how to use the shower, which said the water is still not hot. He went away and returned with bottles of shower gel and shampoo, which I said he doesn't understand. Then a short while later a personcame to the room with an electric jug, I just gave up and had a quick cold shower, my sons didn't have a shower
Stayed 2 nights in Dec 2019
Response from Đỗ Mộng Thi (Ms.) Sales Ex on Dec 12, 2019
Dear Sir, Warmest Greetings from Dalat Plaza Hotel. Thank for taking the time to share your experience with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any further assistance, please don't hesitate to contact us. Yours sinserely,

8/10 Good

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Yen on Mar 31, 2019
Dear Mr. Georgina, Warmest Greetings from Dalat Plaza Hotel. We thank you for taking the time to share your experience with us. We are glad to know that you have enjoyed your stay. Providing outstanding services in a comfortable place is the ultimate goal of all hotel staffs. Looking forward to welcome you back soon in Dalat. Yours sincerely, Hoang Ngoc Yen ( Ms)

8/10 Good

Max

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Excellent location
Stayed 1 night in Mar 2019
Response from phuong/sm on Mar 12, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel in general is good. The staff is friendly and helpfull. the only disadvantage is no air conditioning.
Stayed 3 nights in Feb 2019
Response from PHUONG/SALES MANAGER on Feb 23, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are smell, not comfortable room, shower is leaking and handle is broken....
Stayed 3 nights in Jan 2019
Response from phuong/sm on Jan 22, 2019
THANK YOU FOR STAYING WITH US WE WILL IMPROVE THE QUALITY OF SERVICE, MAKE YOU HAPPY

8/10 Good

Mesquita

Very central hotel with nice views.
What a pleasant stay. The reception staff spoke good English and checked us in quickly. The room was nice and large enough with a nice view of down town Da Lat. it was minutes away from the lake, the cathedral, bars, cafes and restaurants. We enjoyed our stay at this hotel especially the many choices at breakfast and it’s old French style.
Stayed 2 nights in Aug 2018
Response from Phuong/Mrs (Sales Manager) on Sep 10, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ellen Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, nice rooms.
It was a great hotel, room was spacious and clean, except the floor. It was just 5 minutes walk from the markets which were really good. Lots of flowers. Staff were very mind and very helpful. The weather is fantastic.
Response from Phuong/Mrs (Sales Manager) on Apr 9, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DL, SIngapore

Disliked: Property conditions & facilities
HOTEL - Walking distance to Night Market
Our stay would have been much better if it would have respected that our booking is with a child and breakfast included. We need to pay for our child's breakfast. The staff could just confirmed with Expedia to make things better for a start of our holiday.
Stayed 2 nights in Dec 2017
Response from Phuong/Mrs (Sales Manager) on Jan 3, 2018
THANK YOU FOR STAYING WITH US WE WILL IMPROVE THE QUALITY OF SERVICE, MAKE YOU HAPPY

6/10 Okay

Sukson

Liked: Cleanliness, room comfort

8/10 Good

Ray, Austin, Texas USA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable, but keep your shoes on.
Good comfortable room at first glance. Looks clean, but after walking around the room for awhile, the bottoms of my feet became very diry. Sweeping and mopping must happen very infrequently. No aircon, but a fan provided adequate cooling. Odor from bathroom floor vent - noral for SEA. Breakfast was decent. Overall a good stay if you overlook the dirty floor.

6/10 Okay

Thinh, Seattle

Average place
Average place. Nice staff. Good breakfast.

6/10 Okay

Nguyen Long

Overall average.staffs at the front desk didn't greet the guest. Unpleasant,communication needed to improve.

8/10 Good

Geoffrey, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Decent Place to stay
It is a nice clean oldish hotel close to the lake and city center. A non-aircon room which is unusual in SE Asia but ok in January because Dalat is quiet chilly.

8/10 Good

Long, USA

Liked: Staff & service, property conditions & facilities, room comfort
Good for a weekend stay, convenient location.
It was a good stay. The price was okfor the weekend but about 20% too high for the weekdays when other hotels dropped their prices; so we moved out.

10/10 Excellent

Samuel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean rooms, in a great location.
The hotel is conveniently located just a short walk from the night market. The rooms are spacious and clean. The TV also has access to English-language programmes. The staff were also helpful in giving us directions on places to go and things to eat.

8/10 Good

Sakda, Bangkok

Liked: Cleanliness, staff & service, room comfort
Quiet , clean and convenient to go around the town
The hotel is in a very good location. We can see the center market and walk there within 5 minutes. There is no air-con in the room but we can sleep well without any noise. Metered taxi found easily in front of the hotel.

8/10 Good

Leonard

Disliked: Cleanliness
Probably the food can be more varieties and top up when finished.

8/10 Good

JS, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the Dalat market
Have a wonderful stay in the hotel with a nice view of Xuan Huong Lake and Dalat market. It is very close to Dalat market and nearby a nice church and Paris tower.
Dalat Plaza Hotel
Day view of Dalat City
Dalat Night Market

8/10 Good

Lynette, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean but very noisy
The hotel was very noisy, lots of tour groups, breakfast was hard to get a table, NOT good internet

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Lynette B, Brisbane

Liked: Cleanliness, staff & service
A beautiful town, but a noisy hotel
Well located and very clean. What I did not like was it was very noisy. We had a back room, so it was not street noise but people in the hall ways and noise travelling through the stair case. Lots of tour groups. A lovely building.

2/10 Terrible

Francis, Adelaide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful with your property!
Like most hotels in Da Lat, not really geared up for western tourists. Very sparse rooms and only asian breakfast. Sadly we have to report that when leaving our bags with reception for safe keeping before leaving later in day, somebody had gone through my overnight bag and stole my Kindle which was hidden at bottom of bag. Even worse was that I got no response when I contacted the hotel direct or when I made complaint with Best Western head office!

6/10 Okay

Sarah Beth, Carlsbad, CA

Disliked: Cleanliness, room comfort
Not sure if we would stay again
The hotel is located conveniently and the bell staff was extremely helpful. The rooms were not very clean and the shower flooded the bathroom floor. I would have moved rooms or asked for a credit but our two girls, both under three years old, had passed out on the way to the hotel and we were not about to try and move after we were showered and ready for bed. I asked if we could get a late check out at 3pm for free since we had such an awful experience with the room but they would not budge an inch.

8/10 Good

yaakov, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good staff, breakfast need improv
the hotel is in more then good condition the staff where excelent, we lost the bus to dalat and we came one day later, they gave us one more night for free. Will come back

6/10 Okay

Thanh Ha, ha noi, vietnam

Liked: Staff & service
noisy hotel
noisy hotel and poor breakfast

10/10 Excellent

John, Streeter North Dakota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let's go back again!
Excellent staff. Great breakfast. Very close to everything in Da Lat. recommend to rent a scooter not far from the hotel and see the outer sights of Da Lat. There inexpensive and worth it when considering paying a taxi, also they provide a decent map.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lorraine, varennes

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good
Ok

8/10 Good

Robert, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, solid hotel.
Big clean rooms and helpful staff. Good buffet breakfast, lots of choice. Right by the lake and short walk to the market which has excellent 'street food'. And definitely go to the Crazy house whilst in Dalat. It actually is a touch crazy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Syarani Faez, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a superb location.
Overall we had a good stay. Upon check in we hv been free upgraded to 2 double beds room. The room service was delicious with fast delivery to your room. Location was superb with walking distance to the lake and market. There's a nice small eatery place below the hotel with seafood snack.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay. would stay again
Its a 3 minute walk to downtown and a 10 minute walk to the 100% expat area. Anyone who says differently is lazy. The staff was top notch and the guest services ensured we got our bus pickup by calling and verifying.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Grewt location and reasonable room alsogreat shower but could be improved in cleanliness. the floor was dirty the slippers provided was wet and smelly...

6/10 Okay

Huan, california

world trekker
It's a 3* hotel, typical Best Western chained hotel, walking distance to the night market which located in the Dalat center market/lake.

4/10 Poor

Lindy, London

Disliked: Cleanliness, room comfort
Friendly staff, dirty rooms
I booked this hotel in the expectation that I would have at least the Best Western standard of cleanliness and customer service. What I got was a room with a floor so dirty that my feet were coal black within minutes of walking barefoot. I cleaned the floor with a face cloth and the filth that came off was ubelievable. It was late and I was too tired to complain that night. I took photographs. The hotel is designed to allow flow of noise up the staircases and through the walls and floors. We were on the fourth floor and our doors rattled to the extreme noise of karaoke coming up from level one. We had workmen drilling in our adjoining wall at 8 o'clock at night and when we complained, all we got was smiles, apologies and no action to stop the work. The staff are very good at apologising and then doing nothing. We complained for a second time and were assured that the noise would stop in 20 mins. No it didn't. They were drilling and moving furniture around until well past 9 pm. A third angry complaint brought it to a halt. They just moved to another room to continue work over our heads.. A request to speak to the manager resulted in the duty manager high tailing it out of the hotel and disappearing down the road and the housekeeper ran away when she saw me coming to speak to her The rooms facing the lake are extremely noisy from traffic, the rooms at the back face onto a shanty town with all the noise that that produced- music, loud speaker announcements at 05.30

8/10 Good

Joseph, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel was clean, the staff was helpful and the hotel is in a central area.

8/10 Good

William, HCMC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for price
The overall is good... good breakfast and location... the only thing i would like is that in theirs rooms have air condition..

10/10 Excellent

Scott, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Natalia, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of the city
My partner and I stayed at this hotel for two days. This was the first time we visited Dalat. Our stay was very enjoyable from the time we arrived until we left. The entire property is very well maintained. We thought the food at the hotel was very tasty. The staff was very helpful and professional. We will definitely be back. Highly recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be great
Overall the hotel is really nice but it could be a lot better. The rooms are really well furnished but there is no climate control so they are very stuffy and hot even though the outside temperature can be cool. There is a gym but it's not particularly functional. Breakfast is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We enjoyed a three night stay here, and would definitely recommend this hotel for those wishing to explore Dalat. Rooms didn't have air conditioning but we got a fan from reception which was more than adequate. We are in the restaurant a few times & the food was lovely. We booked the countryside tour with the hotel which was an excellent day out! We found out after that we were charged $5 more than other were by booking through the hotel, but it was still a good value trip.

10/10 Excellent

Jeske, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Location of this hotel is good, just over the bridge to Central markets. Quiet hotel, amazing breakfast buffet and outstanding service. Try the little restaurant next door, delicious BBQ seafood and meat.

8/10 Good

Vivien, USA

Liked: Staff & service
Da Lat experience
Hotel looked aged but clean; staff was very helpful in every way...breakfast was awesome (the best part of our stay). The location was convenient and within walking distance to downtown.

10/10 Excellent

Tommy, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dalat Plaza Hotel (Best Western)
The hotel was central to the market and downtown area. The rooms were clean and the staff friendly. The breakfasts were ok; the same both days. Lots of Vietnamese food and few selections of other kinds. The coffee was cold.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Lovely hotel in a very good location - well within walking distance of restaurants, the lake, and the market. Service from staff was great. Room was very pretty, clean, and had a great view. Only suggestion would be to have more lighting in the bathroom - there was one very weak light bulb over the bathroom sink but none over the shower which meant that with the curtain closed, it was almost dark in the shower. I managed to bring a lamp into the bathroom which helped.

8/10 Good

Noela, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Very nice hotel with every convenience. The breakfast has a good choice. Some of the staff speak English very well. Great TV size.