Bar (on property)
Check availability

Reviews of Cumbria Park Hotel

3 out of 5
Cumbria Park Hotel
32 Scotland Road, Carlisle, England

Reviews

8.0

Very good

Rating 10 - Excellent. 240 out of 778 reviews" "
Rating 8 - Good. 336 out of 778 reviews" "
Rating 6 - Okay. 119 out of 778 reviews" "
Rating 4 - Poor. 58 out of 778 reviews" "
Rating 2 - Terrible. 25 out of 778 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, refurnished and clean hotel, good breakfast.
Stayed 1 night in Apr 2024
Response from Noble - Duty Manager on Apr 19, 2024
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for an overnight stay and a short visit to Carlisle. Very polite, friendly staff. Comfortable rooms. Great value for money. I would happily stay again.
Stayed 1 night in Apr 2024
Response from Neil Bell Front Of House Manager on Apr 17, 2024
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

8/10 Good

Manpreet

Liked: Staff & service, property conditions & facilities
Nice. Supportive and caring staff. The room offered was not a good value for money.
Stayed 1 night in Apr 2024
Response from Neil Bell Front Of House Manager on Apr 13, 2024
Thank you for taking the time to review your visit to the hotel.

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who couldn't do enough for you.
Stayed 2 nights in Mar 2024
Response from Neil Bell Front Of House Manager on Apr 4, 2024
Thank you for your comments. We are delighted that you enjoyed our customer service

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very good price. Breakfast was fabulous. Will definitely return
Stayed 1 night in Mar 2024
Response from Neil Bell Front Of House Manager on Mar 27, 2024
Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us

8/10 Good

alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Neil Bell Front Of House Manager on Mar 16, 2024
Thank you for taking the time to rate your stay with us

6/10 Okay

Andrew

Stayed 1 night in Mar 2024
Response from Neil Bell Front Of House Manager on Apr 4, 2024
Thank you for taking the time to rate your stay

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good reception area, very good foyer area and bar. Staff amazing, great breakfast choice. Will return. I think Noble deserves a special mention, amazing staff member.
Stayed 2 nights in Mar 2024
Response from Neil Bell Front Of House Manager on Mar 12, 2024
Thank you for your review, we're delighted that you enjoyed your stay with us. We will pass your comments on to Noble, whilst all the staff work as a team it is always heartening when guests praise individual staff members who have made their stay memorable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for cycling Hadrian's Wall
We used the hotel as a base while cycling Hadrian's Wall. Started at the hotel and caught a train to Maryport, stayed again on the way through Carlisle, and then caught a train back from South Shields and stayed again, leaving our car at the hotel. Very convenient location for anyone walking or cycling Hadrian's Wall. Breakfast was a buffet, with plenty of choice. The 3 rooms we had all faced the carpark and were quiet. There was space to leave our bikes inside, which was handy.
Stayed 1 night in Sep 2022
Response from Noble - Duty Manager on Apr 18, 2024
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us. We look forward to seeing you soon.

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022
Response from Neil Reception Manager on Oct 31, 2022
Thank you for taking the time to rate your stay with us

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food friendly staff used a few times before would recommend
Stayed 1 night in Oct 2022
Response from Neil Reception Manager on Oct 31, 2022
Thank you for your comments and for rating us as a 10

10/10 Excellent

Bob

Stayed 1 night in Oct 2022
Response from Neil Reception Manager on Oct 31, 2022
Thank you for your 10/10 rating

10/10 Excellent

Jackie

Stayed 1 night in Oct 2022
Response from Neil Reception Manager on Oct 17, 2022
Thank you for rating your stay as 10/10

10/10 Excellent

James

Stayed 1 night in Oct 2022
Response from Neil Reception Manager on Oct 17, 2022
Thank you for rating your stay as 10/10

2/10 Terrible

Mark

Stayed 2 nights in Oct 2022
Response from Neil Reception Manager on Nov 1, 2022
Thank you for rating your stay. We are obviously disappointed to score a 2/10. We would be grateful if you could give us some details of the issues that you had in order that we can identify areas where we need to improve

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city hotel
Cozy room with comfortable bed. The breakfast buffet was excellent. Hotel has its own private parking and is in a good location for walking into the city centre, yet away from the bustle of the city.
Stayed 1 night in Oct 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us.

8/10 Good

Simona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, hotel with a good amplacement from the town center. Friendly and helpfull staff. Good cleaning and nice decoration. However I think you should probably give more details about how to get to the parking area. Overall, that was a good experience!
Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for taking time to comment on your visit, we appreciate your feedback

10/10 Excellent

Nigel

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for your 10/10 rating

4/10 Poor

john

Travelled with partner
Disliked: Amenities, property conditions & facilities
Sadly the Cumbria Park Hotel has got a bit shabby since we last stayed about 4 years ago. The carpets looked dirty and our shower didn't work.
Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for your feedback. we will pass your comments to the relevant departments

8/10 Good

Robert G

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for rating your stay with us

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised how nice the hotel was I'd definitely stay again
Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Sep 25, 2022
Thank you for your comments James

10/10 Excellent

Susi

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Oct 8, 2022
Thank you for rating your stay as 10/10

8/10 Good

Andrew

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Sep 21, 2022
Thank you for rating your stay with us

8/10 Good

Ronald

Stayed 2 nights in Sep 2022
Response from Neil Reception Manager on Sep 21, 2022
Thank you for rating your stay with us

4/10 Poor

Rui

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Sep 21, 2022
Thank you for rating your stay with us. You only rated us as a 4. We would be interested to know the reasons for the low score in order that we can look at improving the ares of concern

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Sep 21, 2022
Thank you for rating your stay with us

8/10 Good

Maxine

Stayed 1 night in Sep 2022
Response from Neil Reception Manager on Sep 21, 2022
Thank you for rating your stay with us

8/10 Good

Paula

Stayed 1 night in Aug 2022
Response from Neil Senior Receptionist on Aug 17, 2022
Thank you for rating your stay with us

10/10 Excellent

S

Stayed 1 night in Aug 2022
Response from Neil Reception Manager on Aug 15, 2022
Thank you for rating your stay with us as 10/10

4/10 Poor

Mark

Stayed 1 night in Aug 2022
Response from Neil Reception Manager on Aug 12, 2022
Thank you for rating your stay with us. We are obviously disappointed that your rating is only a 4. Can you provide us with details of any issues you had in order that we can investigate with relevant Department Managers

10/10 Excellent

Sue

Stayed 2 nights in Aug 2022
Response from Neil Reception Manager on Aug 12, 2022
Thank you for rating your stay 10/10

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Neil Reception Manager on Aug 12, 2022
Thank you for taking the time to rate your visit to the hotel

8/10 Good

Denise

Stayed 3 nights in Jul 2022
Response from Neil, Senior Receptionist on Aug 1, 2022
Thank you for rating your stay with us

10/10 Excellent

Mr Christopher Q

Stayed 2 nights in Jul 2022
Response from Neil, Senior Receptionist on Aug 1, 2022
Thank you for rating your stay as 10/10

10/10 Excellent

michael

Stayed 2 nights in Jul 2022
Response from Neil, Senior Receptionist on Jul 28, 2022
Thank you for rating your stay as 10/10. We're delighted that you enjoyed your visit

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlisle
Great, friendly staff. Couldn't do enough to help us. Breakfast was lovely. Highly recommended.
Stayed 2 nights in Jul 2022
Response from Neil Reception on Jul 26, 2022
Thank you for your review and your recommendation. We are delighted that you enjoyed your stay with us.

6/10 Okay

Janice

Travelled with group
Good location
Good location. A little tired and with bath towels that were only a little bigger than hand and rather worn.
Stayed 1 night in Jul 2022
Response from Neil Senior Receptionist on Jul 24, 2022
Thank you for taking the time to review your visit to the hotel. We appreciate your feedback and will take your comments on board

6/10 Okay

Kwok Wah

Stayed 3 nights in Jul 2022
Response from Neil Senior Receptionist on Jul 24, 2022
Thank you for rating your stay with us

4/10 Poor

Nicola

Business traveller
Disliked: Property conditions & facilities
Don’t bother
The food for my evening meal was really disappointing. I changed the side of my salmon main to roasted garlic potatoes which came and had been microwaved and soggy yet hard in the middle, the pea shoot topping on my salmon consisted of 1 leaf. There was a fire alarm at 2 am with no presence from hotel staff for over 30 minutes no guest call and people were left outside in the middle of the night not knowing what to do. In the morning as I was running late after very little sleep I tired to call down regarding breakfast several times with no answer on the desk so I left without it. No drinking water in the room in this heat and 2 plug sockets located next to the door on the opposite side of the room to the bed.
Stayed 1 night in Jul 2022
Response from Neil Reception on Jul 19, 2022
Thank you for your review of your stay. All customer feedback, both positive and negative is very important to us as we use this to improve our service and facilities. We have taken your comments on board and will discuss them with the relevant departmental managers

8/10 Good

Paul

Business traveller
Liked: Staff & service, property conditions & facilities
Overview
The gull’s were vey noisy. I stopped on a very hot summer evening so the windows need to stay open. The food was excellent. I had the chicken Kiev. Top marks to the chief.
Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for reviewing the stay. We're delighted that you enjoyed the food during your visit. There are some gulls nesting on the roof of the hotel and the adjacent school. Unfortunately, as they are protected we cannot move them on until their chicks have flown the nest.

6/10 Okay

sheila

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff and a convenient location for exploring Carlisle and the surrounding area. Breakfast was good, more so at the weekend. Our room needed a larger bed and an update to the bathroom.
Stayed 4 nights in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for taking the time to comment on your visit to the hotel

6/10 Okay

Chris

Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for taking the time to rate your stay

8/10 Good

Myles

Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for taking the time to rate your stay

8/10 Good

Isabelle

Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for taking the time to rate your stay

4/10 Poor

Harry

Stayed 2 nights in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for rating your stay with us. We are obviously disappointed that you have only scored us as a 4. We would be grateful if you provide us with some details of the issues that you had in order that we can investigate. All feedback is important to us in order that we can improve our service to guests.

6/10 Okay

Adrian

Stayed 2 nights in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for rating your stay with us

10/10 Excellent

Alison

Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 16, 2022
Thank you for your 10/10 rating

10/10 Excellent

Robin

Stayed 1 night in Jul 2022
Response from Neil, Senior Receptionist on Jul 5, 2022
Thank you for your 10/10 rating. We're delighted that you enjoyed your visit with us.

2/10 Terrible

GRAHAM

Stayed 1 night in Jun 2022
Response from Neil, Senior Receptionist on Jul 2, 2022
Thank you for taking the time to rate your stay. we are obviously disappointed to receive such a low rating from you. We would be grateful if you could send us some more details of the issues that you had in order that we can investigate what has gone wrong with you stay.

8/10 Good

David

Stayed 1 night in Jun 2022
Response from Neil, Senior Receptionist on Jul 2, 2022
Thank you for rating your stay