Your property at McHenry, Maryland is a very unique situation.
Let me start by saying I worked in Hotels for 15 years in a variety of Management roles. I did receive your communications stating that due to staffing challenges you were only staffed from 7 am to 330 pm.
When I arrived to check in to my two rooms, the sign read that "Cleaning Rooms, I am not here." I do not fault the associate in any way. You have to set your people up for success and I am sure that there is some financial or margin justifcation.
Your facility was very clean. I was disappointed that the pool was not open.
Your lockbox check in system worked but I do not believe that it is the safest system. And, frankly, when I was unable to get both rooms, I had to drive back to get everything. Major inconvenience.
Your people in support were responsive. I have to think with some minor investment this could become a much more viable property.