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Reviews of Mansión Alcázar Boutique Hotel

4 out of 5
Mansión Alcázar Boutique Hotel
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 217 reviews" "
Rating 8 - Good. 20 out of 217 reviews" "
Rating 6 - Okay. 5 out of 217 reviews" "
Rating 4 - Poor. 4 out of 217 reviews" "
Rating 2 - Terrible. 7 out of 217 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place, especially the garden! Breakfast was excellent. Great location - walkable to both main squares.
Stayed 3 nights in Apr 2024
Response from Mansión Alcázar on Apr 15, 2024
Good afternoon Mrs. ChristineThank you very much for your comments, we are very happy to hear that you enjoyed your stay with us and our beautiful city.

10/10 Excellent

Reginald, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team. Atmosphere, hade a classy feel.
Stayed 2 nights in Mar 2024
Response from Mansión Alcázar on Mar 29, 2024
Dear guest thank you very much for your feedback! It is our pleasure to give our best!

10/10 Excellent

Elsie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Mansion Alcazar is a very beautiful hotel to stay at. It was clean, modern and a most beautiful garden. The staff was exceptional especially Veronica and Dominica. They were so accommodating and so to all of our requests while at the hotel. The breakfast is excellent as well. We enjoyed my stay at Mansion Alcazar, and will stay there again when I visit Cuenca. Thank you to the entire staff. Everyone was professional, courteous, pleasant, warm and treated us in such a respectful and friendly manner.
Stayed 3 nights in Mar 2024
Response from Mansión Alcázar on Mar 29, 2024
Dear Guest, We really appreciate your time to share your feedback! It was a lovely visit. Guests are like our family. It is a pleasure for all of us to give our best. This is your home in Cuenca. Please come back soon! Hugs!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place and the staff was very friendly
Stayed 1 night in Mar 2024
Response from Mansión Alcázar on Mar 21, 2024
Dear Mrs. Sinchi, thank you for sharing your experience with us! It was a lovely visit. He hopes to see you soon.

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there was excellent! From anytime of request and question they were personally involved every step. I un expect stayed another night and my suite wasn’t viable and they were able to show me multiple rooms and made me feel comfortable until I found a good one.
Stayed 1 night in Feb 2024
Response from Mansión Alcázar on Feb 21, 2024
Dear sir, thank you very much for your feedback. It is a pleasure to us to make you feel at home. We hope to see you again in your next visit to Cuenca.

10/10 Excellent

Ingrid, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible quiet and upscale place in the heart of Cuenca
Stayed 2 nights in Dec 2023
Response from Mansión Alcázar on Feb 10, 2024
Dear guest thank you for share your experience with us! It was a pleasure

10/10 Excellent

Anand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- beautiful gardens — excellent help from the staff
Stayed 3 nights in Jan 2024
Response from Mansión Alcázar on Feb 1, 2024
Thank you very much for your rating and comments, it gives us great pleasure to know that you enjoyed your stay at Mansión Alcázar and in our city.A wonderful day!Best regardsAlcazar Mansion

8/10 Good

Mayron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito para disfrutar en familia unas habitaciones espectaculares bella vista queda en pleno corazón de la ciudad excelente 👌 servicio
Stayed 3 nights in Jan 2024
Response from Mansión Alcázar on Jan 25, 2024
Estimado Sr Villacis gracias por su valioso comentario. Fue un placer brindarle nuestro mejor esfuerzo. ¡Vuelva pronto!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was elegant and inviting. I loved the antiques and the garden. This place is very close to everything. The hospitality of the entire staff is top notch.
Stayed 2 nights in Jan 2024
Response from Mansión Alcázar on Jan 15, 2024
Good afternoon Mrs. Linda:Thank you very much for your comments and rating. For us it has been a pleasure to serve you, we hope to have the opportunity to do it again. This is your home in Cuenca.Have a great day!Best regards

2/10 Terrible

Karla

Stayed 1 night in Dec 2023
Response from Mansión Alcázar on Jan 25, 2024
Estimada sra Vasquez gracias por tomarse el tiempo de compartirnos su experiencia. Agradecemos la posibilidad de que nos pueda dar más detalles para poder mejorar.

2/10 Terrible

Juan

Stayed 1 night in Dec 2023
Response from Mansión Alcázar on Jan 23, 2024
Estimado Sr Guerra muchas gracias por tomarse el tiempo de calificar su experiencia con nosotros. Por favor, agradecemos la posibilidad de que nos pueda detallar cuáles fueron sus inconformidades para poder mejorar.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and charmingly appointed with an eclectic array of antique furnishings and accessories. We had to call the front desk for more hangers, but there was enough closet and drawer space for us to store away all of our clothing—but not all of our shoes, unfortunately. There was a welcome note with a little crystal dish of enormous and delicious strawberries, as well as a couple of Pacari chocolates (be sure to visit them across the street). Bathrobes were provided (but not slippers), and we were pleased to find L’Occitane amenities in the bathroom. The bathroom was a little small for a suite, with just a walk-in shower and a and a single vessel sink mounted on an antique dresser. The towels provided were not very plush and appeared to be years-old. We slept reasonably well in the king-sized bed, but we were disappointed but the poor quality of the linens and pillows (thin and lumpy, with a synthetic fill). Also disappointing was the included breakfast at La Cocotte restaurant (it is no longer “Casa Alonso”). As other reviewers have noted, the offerings were rather meagre. Overall, we really enjoyed our three-night stay at Mansion Alcazar. It’s a handsome hotel in a perfect location, and the staff is so friendly and hospitable. I appreciate the building’s heritage, and the charm of the antique furnishings, but most of them now need to be reupholstered. It is also time to replace and upgrade the mattresses and bedding.
Stayed 3 nights in Dec 2023
Response from Mansión Alcázar on Jan 31, 2024
Dear Sir. Pizzuti thank you very much for all your comments. It is very important for us! Some of our furniture was reupholstered this year and we are considering upgrading the mattresses and bedding.It is a pleasure for our entire team to give our best.

10/10 Excellent

Marcelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous garden, lobby, and room decor
Stayed 1 night in Dec 2023
Response from Mansión Alcázar on Dec 27, 2023
Good morning Mrs. Marcelle: Thank you very much for your comment and rating, we are very pleased to know that you enjoyed your stay with us.We hope to have you visit us again in the near future.A wonderful day and Happy New Year!

10/10 Excellent

maria

Beautiful garden! Excellent location
Stayed 2 nights in Dec 2023
Response from Mansión Alcázar on Dec 16, 2023
Dear Guest! Thank you very much for your feedback! It was a pleasure

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at their gem in Cuenca
Great room - we had booked a king bedroom and got a 2 room suite which had a a large living area with beautiful antique furniture and an updated bedroom. The attached bathroom had L’occitane toiletries and was completely updated. The hotel ambience was fantastic combining the antique/grand with the modern , nice lobby , beautiful garden dining area and evening events. Most importantly, the front desk team of Dominica and Veronica were exceptional and truly went above and beyond.
Stayed 3 nights in Nov 2023
Response from Verónica, Mansión Alcázar on Dec 7, 2023
Dear Mr. Amit:Thank you very much for your rating and comments, we are very happy to know that you enjoyed your stay with us and in our beautiful city.For us it was a real pleasure to meet you and serve you, remember that this is your home in Cuenca.Have a great day!Best regards,

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about this hotel. The hotel staff was very helpful and went above and beyond. The restaurant was delicious and the garden was a peaceful beautiful place amidst the busy city. Great location as well!
Stayed 6 nights in Nov 2023
Response from Mansión Alcázar on Dec 5, 2023
Dear Mr. and Mrs. Praizler, It was a lovely visit and a pleasure to give you the best of us! We are very grateful for your feedback. We hope to see you soon

10/10 Excellent

Amit

Stayed 3 nights in Nov 2023
Response from Mansión Alcázar on Dec 18, 2023
Dear guest! Thank you very much for your time and share your experience with us!

10/10 Excellent

Marcela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atentos los empleados, hermoso hotel y conveniente el estacionamiento frente al hotel
Stayed 1 night in Nov 2023
Response from Mansión Alcázar on Nov 28, 2023
Estimada Marcela muchas gracias por su comentario y califación. Nos complace saber que su estancia fue amena. Fue una linda visita.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay while visiting Cuenca Ecuador The hotel is beautiful, the staff is excellent and the chef is excellent the dinner and preparation was perfect. I would highly recommend staying here
Response from Mansión Alcázar on Nov 7, 2023
Dear guest, thak you very much for your feedback! It was a pleasure to give the best of us!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of staff.
Stayed 1 night in Aug 2023
Response from Mansión Alcázar on Oct 31, 2023
Dear guest thank you for your feedback. It is a plesure to give our best!

10/10 Excellent

Rossina

Stayed 7 nights in Oct 2023
Response from Mansión Alcázar on Oct 31, 2023
Estimada huésped. Muchas gracias por su visita y por tomarse el tiempo de compartir su experiencia con nosotros. Fue un placer servirle.

10/10 Excellent

Daniel, DPO AA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located in a beautiful colonial house that was fully restored. It is located near the main square with easy access to shops, restaurants, and transportation. The staff is super friendly and helpful. I will definitely return.
Stayed 2 nights in Sep 2023
Response from Mansión Alcázar on Sep 29, 2023
Good afternoon, Mr. Bustamante:We are pleased that you enjoyed your stay with us. It has been a pleasure to serve you!

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No es lo que promociona
Stayed 1 night in Sep 2023
Response from Mansión Alcázar on Sep 14, 2023
Buen día Señor Félix, reciba un cordial saludo de quienes hacemos Hotel Boutique Mansión Alcázar.Lamentamos que su experiencia en el hotel no haya sido como usted lo esperaba. Por favor nos podría ayudar con los detalles para poder mejorar nuestro servicio?

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful staff, incredible view and rooms. Will stay again
Stayed 3 nights in Aug 2023
Response from Mansión Alcázar on Aug 12, 2023
Good morning Mrs. Paula:Thank you very much for your comment and rating. it has been a pleasure to serve you and we look forward to your next visit, this is your home in Cuenca.A wonderful day!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful choice, our stay was excellent. Loved the charm and history of the hotel. Staff was excellent.
Stayed 3 nights in Aug 2023
Response from Mansión Alcázar on Aug 11, 2023
Thank you very much for your feedback! It was a pleasure to give our best!

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property in a traditional style. The inner courtyard is lovely and the garden is stunning. Lovely kind attentive friendly staff. Some of the rooms are small and open off the courtyard. Our garden roof was lovely and very quiet. Good breakfast
Stayed 3 nights in Jul 2023
Response from Mansión Alcázar on Jul 20, 2023
Good morning Mrs. Jane:Receive a warm greeting from all of us at Hotel Boutique Mansión Alcázar.Thank you very much for your comments and rating, we are very happy to know that you enjoyed your stay with us, it has been a pleasure to serve you.We hope to do it again in the near future.Have a great day!Best regards

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay in the personal did everything at their disposal for to make us comfortable
Stayed 3 nights in Jul 2023
Response from Mansión Alcázar on Jul 20, 2023
Dear Mr. Andres:Receive a warm greeting from all of us at Hotel Boutique Mansión Alcázar.What a pleasure to know that you enjoyed your stay with us, remember that this is your home in Cuenca. Thank you very much for your rating and comments.We hope to serve you again in the near future.Have a great day!Best regardsVeronica A,Alcazar Mansion

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mansión Alcázar on Jul 15, 2023
Thank you very much for your rating Mr. Robert, it has been a pleasure to serve you.Have a great day!

10/10 Excellent

Frank, QUITO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic house. Very clean. Great food and seevice
Stayed 1 night in Jun 2023
Response from Mansión Alcázar on Jun 30, 2023
Good morning Mr. Frank:Thank you very much for your comments and your rating, we are very happy to know that you enjoyed your stay with us. It has been a pleasure to serve you.A wonderful day!

10/10 Excellent

Wilson Granja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Mansión Alcázar on Jun 18, 2023
Señor Granja, reciba un atento saludo de quienes hacemos Hotel Boutique Mansión Alcázar.Muchas gracias por su califación, esperamos poder servirle nuevamente enun futuro cercano.Un maravilloso día!!

10/10 Excellent

Anila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall really great experience. Staff are mainly bilingual and very helpful. I had a Junior suite, which was very cozy. Highly recommend!
Stayed 1 night in Jun 2023
Response from Mansión Alcázar on Jun 15, 2023
Dear Anila. Thank you very much for your comments and rating, we are very happy to know that you enjoyed your stay with us, we hope to have your visit again.Have a great day!

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mansión Alcázar on Jun 12, 2023
Good morning Mr. Devin, thank you very much for your rating, it has been a pleasure to serve you. We hope we can count on your visit to the city again, remember that this is your home in Cuenca.Have a great day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Concierge and staff are top rate. Beautiful garden and facilities. Delicious dining room. House keeping is somewhat inconsistent providing bottled water though the room was kept clean and bed crisply made.
Stayed 12 nights in May 2023
Response from Mansión Alcázar on Jun 9, 2023
Dear Mr. John:Thank you very much for your comments and rating, it has been a pleasure to serve you, we hope to do it again in the near future. Remember that this is your home in Cuenca.Have a wonderful day!Best regards!

2/10 Terrible

Alexandra

Liked: Cleanliness
Disliked: Staff & service
La persona que realizó el check in realmente no tiene vocación de servicio en lo absoluto. El staff ya conoce nuestra retroalimentación al respecto.
Stayed 1 night in Jun 2023
Response from Mansión Alcázar on Jun 7, 2023
Estimada Señora Alexandra, queremos pedirle una disculpa por los inconvenientes causados, tratamos de darle todo el soporte a su llegada y le realizamos un upgrate a una habitacion con mas comodidad de la que tenia asignada, esperando que de esta forma usted quisiera extender su estadia con nosotros, gracias por su comentario, esto nos ayuda a mejorar en nuestro servicio de hospitalidad, vamos a tomar las medidas correctivas necesarias

10/10 Excellent

Gaetano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the Old quarters of Cuenca, steps from the main attractions of the city. It has a safe parking across the street. It is located in a old house renovated with taste. A special mention is dedicated to the staff, very kind and helpful with advice and suggestions for visiting the city.
Stayed 2 nights in Apr 2023
Response from Mansión Alcázar on Apr 27, 2023
Dear Mr. Gaetano. Receive a cordial greeting from all of us at Hotel Boutique Mansión Alcázar.What a pleasure to know that we have been able to contribute to make your visit to our beautiful city more pleasant. For us it has been a pleasure to have your visit.Have a great day!

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 2 nights during our trip to Cuenca and we were very comfortable and happy. The place is beautiful, with a stunning common area just past check in, and at times they have very good live piano and violin music there. Then there is a garden area outside in the back with tables and chairs, also very beautiful and serene. The concierge (Veronica) was EXTREMELY helpful for our entire stay. She provided excellent guidance and information, and consistently helped us arrange transportation and plan outings. She also speaks very good English, which helps a lot because we are beginner level Spanish speakers. The room was nice, the bed comfy, and the restaurant had delicious complimentary breakfast. We didn't get to eat lunch or dinner there due to time constraints, but the menu looked good. The location is central to a lot of the local attractions. Its a short walk to the Cuenca sign in San Francisco Square, the Cathedral of Immaculate Conception, the Mercado 10 de Agosta, the flower market, and many others. We would absolutely stay here again, and I have to once more emphasize how helpful Veronica was to us during our stay! Talk to her about your plans and wants and she will give you lots of great help!
Response from Mansión Alcázar on Apr 24, 2023
Good morning Ms. Becky:Thank you for your comments, we are very happy to know that we were able to contribute with a grain of sand to take the best memories of your trip to our beautiful city.We hope you will visit us again in the near future, this is your home and we will be happy to serve you.It was a pleasure to meet you.A wonderful day,

8/10 Good

Daren

Stayed 2 nights in Apr 2023
Response from Mansión Alcázar on May 8, 2023
Good morning Mr. Daren:Thank you very much for your rating, it has been a pleasure to serve you!Have a great day!

10/10 Excellent

DaVina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mansión Alcázar on Apr 15, 2023
Good morning Mrs. DaVina, receive a warm greeting from those who make Hotel Boutique Mansión Alcázar.For us it was a pleasure to serve you and we are very happy to know that you enjoyed your stay with us, we hope we can count on your visit on a future occasion.A wonderful day!

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mansión Alcázar on Apr 9, 2023
Buenas tardes Señora Daniela, nos alegra mucho saber que disfrutó su estadía con nosotros, esperamos poder recibirla de nuevo muy pronto, recuerde que esta es su casa en Cuenca.

10/10 Excellent

edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mansión Alcázar on Mar 31, 2023
Buen día Señora Edith, muchas gracias por su calificación. Esperamos poder contar con su visita muy pronto en el hote.Un maravilloso día!!

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2023
Response from Mansión Alcázar on Mar 20, 2023
Buenas tardes Señor Christian, reciba un atento saludo de quienes hacemos Hotel Boutique Mansión Alcázar.Muchas gracias por su comentario y calificación, ha sido un gusto poder servirle, y esperamos poder hacerlo nuevamente en un futuro cercano.Un maravilloso día!SaludosVerónica A.Mansión Alcázar

10/10 Excellent

Fiorella

Liked: Cleanliness, staff & service
Love it
Stayed 1 night in Mar 2023
Response from Mansión Alcázar on Mar 20, 2023
Good afternoon Mrs. Fiorella, receive a warm greeting from all of us at Hotel Boutique Mansión Alcázar.We are very happy to know that you enjoyed your stay with us and in the city. For us it has been a pleasure to serve you, we hope to have your visit again, remember that this is your home in Cuenca.Have a great day!Best regardsAlcazar Mansion

6/10 Okay

Sharon, Winston Salem

Travelled with partner
Disliked: Amenities
No amentities. Not even coffee and tea in the room.
Stayed 6 nights in Mar 2023
Response from Mansión Alcázar on Mar 9, 2023
Good morning Mrs. Sharon, receive a warm greeting from those who make Hotel Boutique Mansión Alcázar.Thank you for your comments, they help us a lot to improve our services, we will keep them in mind.For us it has been a pleasure to serve you, please do not forget that we would be very happy to have you visit us again very soon, this is your home in Cuenca.Have a wonderful day!Greetings Veronica A. Front Desk

10/10 Excellent

LUIS CARLOS

Stayed 2 nights in Mar 2023
Response from Mansión Alcázar on Mar 10, 2023
Gracias Señor Luis Carlos por su calificación, nos complace saber que disfurtó de su estadía con nostros. Esperamos poder hacerlo nuevamente en un futuro cercano.Un estupendo día!

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mansión Alcázar on Mar 10, 2023
Gracias Señor César por su califación, nos alegra saber que disfurtó de su estadía con nosotros y en nuestra ciudad. Esperamos contar con su visita muy pronto nuevamente, recuerde que ésta es su casa en Cuenca.

10/10 Excellent

Ana María

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could go 100 times again to Mansion Alcazar, i loved the place, the attention, everything was a 100!
Stayed 4 nights in Feb 2023
Response from Mansión Alcázar on Mar 2, 2023
Good morning Mrs. Ana Maria, thank you very much for your comment and rating, what a pleasure it gives us to know that you enjoyed your stay with us.It will be a pleasure to have you visit us again, this is your home in Cuenca.Have a great day!Best regards,Alcazar Mansion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 1 night in Feb 2023
Response from Mansión Alcázar / Front Desk on Feb 13, 2023
Thank you very much for your comments, it has been a pleasure to serve you.Have a great day!

10/10 Excellent

Kitty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved Mansion Alcazar - a beautiful historic property with lush gardens, large well-appointed rooms, with easy accessibility to attractions of the city via brief walks or short taxi rides. Most of all the staff are wonderful - front desk, restaurant, room service - all professional, pleasant and helpful. We have already decided that this is THE hotel for us whenever we return to lovely Cuenca, a gem of a city!.
Stayed 3 nights in Jan 2023
Response from Mansión Alcázar on Feb 7, 2023
Good morning Mr. Kolb:Thank you very much for your comments, we are very happy to know that you enjoyed your stay with us and that we contributed with a grain of sand to make your trip to Cuenca a memorable one.We look forward to your visit very soon, this is your home.Have a wonderful day!Best regardsVeronica A.Alcazar Mansion

10/10 Excellent

Tatiana, Bound brook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is gorgeous hotel! The staff is super friendly and there r level of service is high quality. I lived the delicious breakfast, eating inside a heated Pergola was a beautiful experience as well.
Stayed 2 nights in Jan 2023
Response from Diego Calle Crespo Front Desk on Jan 30, 2023
It is always a pleasure to serve you, we are always improving to offer you the best service.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to relax and heal
Stayed 3 nights in Jan 2023
Response from Diego Calle Crespo Front Desk on Jan 31, 2023
Thank you very much for choosing us, it has been a pleasure to have you in our hotel.We look forward to seeing you next time.