“Allegro gave us a great vacation”

Our trip was in the off season just after Dean passed south. The hotel fortunately did not suffer damage although the water was more cloudy than normal for the first week. Due to the hurricane, the resort was almost empty for the first 5 days, only about 20 people seemed to be staying. Even so, the facilities and staff were fantastic. The beach was the highlight, having looked around the island and taken a run along the shore, the Allegro seemed to have the best beach on the island. Spacious with great snorkling, we encountered a vast array of fish including 3 large stingray in only 10ft of water. The food was very good along with the excellent and friendly service. Should the opportunity arise to return to Cozumel we would almost certainly return to the Allegro. The only downside I could think of is the thin walls in the rooms. Sound carries from room to room, although fortunately most people seemed exhausted at the end of the day and fell asleep quickly.

“occidental allegro cozumel was wonderful”

allegro surpassed in every aspect !! dismal reviews dissuaded me but cozumel was our destination. the resort turned out great and staff was genuinely serious about service. they responded immediately to everything. my son fell ill and front desk was extremely helpful with the complicated dial out to insurance over a dozen times. Flor and Ivan in particular have our deep gratitude. all staff worked so hard sweating in the heat and full uniforms. food was often gr8. fresh salsa and guacomole were delicious. one cook needs to learn the difference btwn rare and raw but customers here seemed to demand more in food and service than what they paid for which law enforcement call theft but hotel mgmt can only suffer. guests littered, trampled, dangerously ignored posted rules. obviously the same people who complain about the resort. eg the few lizards basking are indigenous iguana and wonderful to teach kids respect for nature. i wish i could have found the young man who inconspicuously realigns all the loungers constantly strewn into the pool and beach as if guests can´t walk a few steps to the water. i hoped to tip him well. hopefully others will. the landscapers work really hard. Alex at towels taught our kids how to make roses out of palm leaves!

“Satisfactory”

This is a decent resort. Nothing exceptional but nothing bad about it either. It was a pretty quiet week when I was there so the beach and pool areas weren't crowded. The food was alright but a little more variety would have been better.

“Great for Relaxing!”

Beach was BEAUTIFUL! Pools were great - not huge, but we went at low season, so it was fine. Food was alright - nothing to rave about - we ate and were satisfied. Maybe a little on the bland side. Housekeeping was AMAZING - our room was so well kept. Only downsides to the trip were that the beds were really hard, and if you stay on the 2nd floor - the roof is thatch... i.e. critters in your room all the time (including, but not limited to lizards, geckos, anoles, cockroaches... :) and the thatch does NOT block out the noise, nor does it meet the wall, so there is about a 2-4 inch gap between the walls and the ceilings meaning you can see the glare of other guests TV's while trying to sleep and hear everything. If you are as lucky as us and get to stay beside 3 bimbos you will be awakened at night when they decide to blow dry their hair. Requesting a ground floor room would be the best bet. The staff are wonderful - very friendly and willing to help all the time! All in all, had a very relaxing vacation - there isn't a whole lot to do on Cozumel unless you are a millionaire, so if you are looking for excitement and lots to do - probably not your best bet - for relaxing - their couldn't be a better place!

“Great resort superb Diving Centre, beautiful beach”

Everything about this hotel was great except for the fact that rooms are in desperate need of a good face-lift. They are well kept and clean, but the bathrooms are very dated, the beds quite uncomfortable and we had hard time getting rid of the humidity. The whole resort is impeccably well kept and neat, tropical gardens beautiful, the beach absolutely amazing and never overcrowded. The sand has sort of grain texture, which keeps the water transparent all the time. The food was amazing, both buffet and a la carte restaurants, even the beach restaurant that serves buffet lunch every day had a great variety of food every day. The main Chef Consatntin is always around and checking if the guests are happy. The Spa is overpriced, but on the other hand, their Diving Centre is AMAZING, the best experience ever!! Few tips: if you like a good quality tequila, befriend the beach bar supervisor. The ones they are serving at the bars, not recommendable. Taxi to San Miguel village costs $18 each way, make sure ti negotiate the rate in advance. Overall, the resort is beautiful, great for families with kids, or few couples vacationing together, it is quite remote, quiet, perfect for people who are looking for a good rest, great beach and superb diving or snorkelling. There is a short show every evening at 9 pm, but no night-life.

“TERRIBLE FOOD”

The only good things about this hotel were the grounds, they beach and the hotel layout. The grounds were beautiful and well maintained; the beach was lovely and not too crowded and all rooms were close to the beach and the restaurants. Other than that - YUK! Air conditioning in rooms - didn't work at all. Rooms smelled awful. Plumbing didn't work. Nightly entertainment was pathetic. Bar workers were angry little men. The activity person at front desk did her best to try and get you into timeshare deals at every opportunity. And worst of all was the food. The most disgusting slop you ever saw was served on a daily basis at the buffet - the same thing over and over again. The schedule of the a-la-carte restaurants was so complex and secretive, it was not worth the hassle trying to make a reservation. Definitely would NOT return to this hotel.

“See the sky through the roof. Prepare for lines.”

There are holes in the roof. Moved rooms; bigger holes in the roof. Soaked the bed. Lines to enter buffet are ostensibly used to create a sense of self-importance, but simply result in needless waits to enter a self-serve environment. Beach is nice, grounds are well kept and some of the nicest on the island. Dive shop is decent, but has shorter bottom times than average. Some divemasters radiate an unjustifiable arrogance.