5 outdoor pools, pool umbrellas, sun loungers

Reviews of Allegro Cozumel All Inclusive

3.5 out of 5
Allegro Cozumel All Inclusive
Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1003 reviews" "
Rating 8 - Good. 317 out of 1003 reviews" "
Rating 6 - Okay. 174 out of 1003 reviews" "
Rating 4 - Poor. 87 out of 1003 reviews" "
Rating 2 - Terrible. 69 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 7 nights in Apr 2024
Response from Allegro Cozumel on Apr 16, 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us and we look forward to serving you again in the future.

6/10 Okay

Rose

Travelled with partner
Liked: Cleanliness, staff & service
Too mich walking. Difficult for older peopl
Stayed 5 nights in Apr 2024
Response from Allegro Cozumel on Apr 15, 2024
Thank you very much for the time you spent to share your personal impressions.We always welcome feedback. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

10/10 Excellent

gregory edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the premium upgrade
Stayed 7 nights in Apr 2024
Response from Allegro Cozumel on Apr 15, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed..

10/10 Excellent

Kristin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and views of the beach. Very relaxing and comfortable! The staff were all very friendly and it was very easy to get a taxi to take us into town and then back again. We will definitely be returning someday!!
Stayed 5 nights in Apr 2024
Response from Allegro Cozumel on Apr 11, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful anytime we needed help. Plenty of choices on food.
Stayed 4 nights in Apr 2024
Response from Allegro Cozumel on Apr 8, 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

6/10 Okay

Chadrick, Rosharon

Travelled with family
Disliked: Property conditions & facilities
The rooms and bathroom was extremely small.
Stayed 3 nights in Mar 2024
Response from Allegro Cozumel on Apr 8, 2024
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and I enjoyed my time here. Already planning on coming back later this year. Luis was outstanding in the bar.
Stayed 3 nights in Apr 2024
Response from Allegro Cozumel on Apr 5, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Good

James Albert

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Allegro Cozumel on Apr 6, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No vale lo que cuesta. Tienen 1 solo restaurant para comida. En general la comida es bastante mala. Cuartos muy pequeños. He estado en otros hoteles que por este precio si lo valen, no volvería aqui. Check in pésimo por la atencion del personal
Response from Allegro Cozumel on Apr 11, 2024
Estamos muy decepcionados al leer sus comentarios sobre su estancia en nuestro hotel. Somos conscientes de que, lamentablemente, un perdón no cambiará el resultado de su experiencia en esta ocasión, aunque le pedimos, por favor, que acepte nuestras más sinceras disculpas.

6/10 Okay

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Apr 4, 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation.

2/10 Terrible

Brent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Air Conditioning in rooms
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Apr 2, 2024
Although we are quite surprised and dismayed by the content of your review regarding your holiday, please be assured that your comments have been addressed and reviewed by the entire hotel team, we would like to take this opportunity to clarify certain aspects of your feedback in order to communicate them appropriately. All of our rooms have air conditioning, however you were attended to as you stated that your room did not reach the temperature you desired and a change was made along with follow-up that you requested. We strongly believe that there is always room for improvement, Please accept our most sincere apologies for not making your stay with us a perfect moment of relaxation.

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities
Room was clean, AC was great in rooms, lots of hot water, no bugs or mosquitoes, beds comfortable, wifi excellent all over the property, the staff were extremely friendly and helpful. Location to dive sites was great. Taxi to town: $20; airport: $35. Great place for those with kids, disabilities, elderly, teenagers. I only saw 1 mosquito the whole week. The Hibachi, Italian, and Mexican restaurant were all good, but you need to sign up at 9:30 to reserve a spot - probably not a great place for kids. Food at buffet was 3 stars but you could always find something good and was very clean. We stayed 8 days and never got sick. Asian and Italian reservations were too late 6 or 9. I wish that the hotel let other scuba diving outfits use their doc. Ours had to land on the beach just outside their area. TV only had 2-3 English stations. Remote worked terribly. Gift shop didn't have much people would want. Need more snack and drink options.
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Apr 2, 2024
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

6/10 Okay

Kaley Coty

Travelled with family
Liked: Cleanliness, staff & service
Pros: Staff were helpful and attentive. Rooms a little dated but clean. Grounds were taken care of. Pools were great and beach awesome. Cons: The entertainment was decent but it lasted until 11pm and was extremely loud and heard from our room which was unit 32. Wouldn’t recommend staying on that side of the resort. We have a 5 year old and 8 year old and we had to use a sound machine to try and drown out the sound. Really disliked the fact you could only eat at one of the three restaurants only three times if you were there for a week. Other than that, you ate buffet food for breakfast, lunch and dinner. You had to be down at the front desk before 9:30am to stand in line to make reservations for the restaurants. Stood in line for about 45 minutes which was ridiculous. The buffet food was mediocre and it got really old eating it so much. They didn’t have real fruit juice so all the mixed drinks were like sugar water. I never found a cocktail I enjoyed. No real cream for coffee. Toaster was broke and not replaced the following day. We won’t be returning mainly because of the food and limited restaurant dining. This is an inclusive resort but they did have tip jars so advice for future guests is to consider tipping. They do work very hard and greatly appreciate it.
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Apr 1, 2024
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please accept our sincerest apologies

10/10 Excellent

Jon Leland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean and comfortable.
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Mar 28, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The allegro was a great place to bring my family. We stayed for a week and would happily return. We really enjoyed the pools and the beach area. We always could get lounge chairs and loved to play in the organized beach volleyball games! The staff was outstanding in every way. I would have liked the food to be better quality over all but we always could find something that was pretty good. I would recommend this resort to friends and family.
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Mar 27, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations.

6/10 Okay

Clayton

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was not air conditioning in the dining and bar areas. You had to go to the bar to get service, they didn't seem willing to bring drinks to you even if you tipped. You could not get to the swim up bar in the main pool due to kids using it as a playground area. The entertainment was very limited in the day and especially at night.
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Mar 26, 2024
We appreciate your comments and apologize if you experienced any inconsistencies in our service, we have read your review with our utmost attention and will take note. We were concerned to read your comments especially since your comments do not reflect the standard. However, please be assured that your review will be shared.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun activities for the kids. Food not up to expectations.
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Mar 24, 2024
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel and apologize if you experienced any inconsistencies in our service.

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Some of this is personal preference and the staff have no control over some of these issues. Take it or leave it! Likes: 3 restaurants were great Beachfront was beautiful & snorkeling was fun. Nice beachfront chairs and towel service Staff super nice!!! This would be a good place for families Dislikes: Make sure you don’t get the building at the front of the property. Disco open until 1:30 am and could hear everything. One toaster in the entire buffet! Need another grill worker at the Buffett and Lines were ridiculous Restaurant reservation process is terrible. Massive line every Sunday morning to make sure you get the reservation. You can’t book in advance for the following week. so if you don’t get in the massive line, you probably won’t get to go to the restaurants. So so: Buffett Only get snorkeling gear for 1 hour. That’s not much time to get started Drinks Overall: When I go again, it will be at an adults only resorts. If you like other people’s kids or have some of your own, your family will love this place.
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Mar 24, 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share. Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

6/10 Okay

Sara Balik

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Staff is friendly. Beds are fine. Sunsets and beach were beautiful. Non-motorized sports are lacking... only 2 kayaks. Food is very average at the buffets and over half of our group of 24 experienced some sort of GI disturbance. For a 5-night stay we were only allowed to book dining for 2 nights.
Stayed 5 nights in Mar 2024
Response from Allegro Cozumel on Mar 24, 2024
We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

8/10 Good

dennis, st.louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for diving nice large property great staff
Stayed 14 nights in Feb 2024
Response from Allegro Cozumel on Mar 22, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with well manicured gardens. Rooms were always clean and cool. The pool areas weren’t crowded, and there was always a chair by the pool or beach. We were very impressed with the staff! They were all very polite and friendly. And the entertainment was very good! Snorkeling just off the beach, we saw starfish, rays, a lobster and a bunch of fish. The dive shop at the resort did an amazing job too! The food left something to be desired. We could always find something to eat but the evening buffet was not great. We ate at the Italian and oriental restaurant both were good. They have a very nice area for the kids to play in, however most hung out by the swim up bar where they were throwing balls and splashing pool water in the drinks. At night some vendors are set up outside the lobby. Use caution when shopping here. There is some quality stuff and some definite counterfeit stuff. But they will make deals. Overall I would recommend!
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Mar 20, 2024
We first would like to thank you for choosing our Allegro Cpxumel for your holidays in Cozumel and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

8/10 Good

Leah, Arden Hills

Stayed 5 nights in Mar 2024
Response from Allegro Cozumel on Apr 7, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

8/10 Good

Darin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was quiet and family friendly. Even when the power went out, the resort had food readily available.
Stayed 4 nights in Mar 2024
Response from Allegro Cozumel on Mar 19, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay thanks
Stayed 4 nights in Mar 2024
Response from Allegro Cozumel on Mar 19, 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel.

8/10 Good

Brandon, Fargo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always smiling and helpful. The beach was great with a long walk on either side to another resort. Opportunities to snorkel and see starfish without doing an excursion. Wish we could have made more than 1 reservation in a 5 night stay though. The kids made many memories.
Stayed 5 nights in Mar 2024
Response from Allegro Cozumel on Mar 19, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely pleasant and helpful.
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Mar 17, 2024
Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Allegro Cozumel on Mar 17, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Casie L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet resort, had an amazing time. Only improvement would be better choice for food. We tried to get into the specialty dining while there but they were always “booked” even though we could see open tables and we were left to eat buffet food for all meals.
Stayed 3 nights in Feb 2024
Response from Allegro Cozumel on Mar 17, 2024
Thank you again for choosing our hotel, our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience .

6/10 Okay

Stapor

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Allegro Cozumel on Mar 17, 2024
Thank you for the time you took out of your day to share your recent stay in our hotel.

8/10 Good

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was gorgeous with beautifully landscaped walkways and clean, warm pools. The rooms were sub-par and could use serious improvements. Cheap lighting and other fixtures with old, worn cabinets and a mini fridge that did not work made the room uncomfortable. I would stay again, but would have to seriously consider my room choice.
Stayed 4 nights in Feb 2024
Response from Allegro Cozumel on Mar 13, 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need or want to do is close.
Stayed 4 nights in Mar 2024
Response from Allegro Cozumel on Mar 12, 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us.

10/10 Excellent

Seena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Allegro Cozumel on Mar 12, 2024
First of all, we would like to thank you for choosing our hotel for your vacation and for your rating. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Shanna Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with beautiful beach. Lots of activities and relaxing areas as well. Rooms were clean and small maintenance was needed and serviced right away. Beds were comfortable and air conditioning worked great for comfortable sleep. I would definitely recommend this resort!!
Stayed 5 nights in Mar 2024
Response from Allegro Cozumel on Mar 10, 2024
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

8/10 Good

Christopher Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort with great amenities. We will definitely be back
Stayed 7 nights in Mar 2024
Response from Allegro Cozumel on Mar 10, 2024
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience with us.

10/10 Excellent

Sherri Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Allegro Cozumel on Mar 10, 2024
We greatly appreciate the time you spent to share your recent holiday experience at our hotel and we thank you for your kind recommendation.

10/10 Excellent

Allyn

Travelled with group
Staff was very friendly
Stayed 9 nights in Feb 2024
Response from Allegro Cozumel on Mar 13, 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

6/10 Okay

Chad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We gave service a 3 because of the food at the resort. The food was absolutly awful. Every meal was disappointing, and we ended up with stomach problems for the rest of the trip. The food we ate the few places we ate off site were fantastic, which made us sad every time we came back for dinner.
Stayed 3 nights in Mar 2024
Response from Allegro Cozumel on Mar 7, 2024
We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share, please accept our sincerest apologies for failing to make your stay with us a perfect moment.

8/10 Good

Don

Liked: Cleanliness, staff & service
The staff is very friendly, making you feel very welcome. Beach views are very pretty.
Stayed 14 nights in Feb 2024
Response from Allegro Cozumel on Mar 6, 2024
We greatly appreciate the time you took to share your vacation experience at our hotel and are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests.

4/10 Poor

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff was not friendly and I had items go missing while there
Stayed 6 nights in Feb 2024
Response from Allegro Cozumel on Mar 5, 2024
We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your remarks.

10/10 Excellent

Nice Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience was outstanding!
Stayed 6 nights in Feb 2024
Response from Allegro Cozumel on Mar 5, 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People make the resort 5 star.
Stayed 4 nights in Feb 2024
Response from Allegro Cozumel on Mar 1, 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit and certainly agree that our dedicated staff plays a key role to our guests' overall experience.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Allegro Cozumel on Mar 1, 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

6/10 Okay

Rafi

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the food and the rooms were small
Stayed 4 nights in Feb 2024
Response from Allegro Cozumel on Mar 1, 2024
Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, beach was beautiful,close and personal
Stayed 7 nights in Feb 2024
Response from Allegro Cozumel on Mar 1, 2024
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review

10/10 Excellent

Savannah

Travelled with partner
We had a great stay at Allegro! We were there for 8 days and the resort was beautiful. All the staff members were very kind and attentive. There are several activities throughout the day so you never worry about getting bored! The beach area is amazing and plenty shaded with palms. I couldn’t recommend this hotel enough, we will for sure be back!
Stayed 8 nights in Feb 2024
Response from Allegro Cozumel on Mar 1, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel and certainly agree that our dedicated staff plays a key role to our guests' overall experience, we look forward to welcoming you back again very soon.

10/10 Excellent

Deb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the options we had for eating. Liked the little huts to instead of a standard hotel room.
Stayed 7 nights in Feb 2024
Response from Allegro Cozumel on Feb 28, 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. We look forward to your next visit.

8/10 Good

David John, minnetonka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is very nice, the pools are good and the dive shop and staff where excellent.
Stayed 7 nights in Feb 2024
Response from Allegro Cozumel on Feb 25, 2024
Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us and again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

4/10 Poor

Kathleen A

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Allegro Cozumel on Feb 25, 2024
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic resort. The property was beautiful and very clean. We participated in everything we could. The staff was excellent and helped ensure that you enjoyed your stay. We would go back. Make sure you go snorkeling and go to all the entertainment provided.
Stayed 7 nights in Feb 2024
Response from Allegro Cozumel on Feb 24, 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

8/10 Good

John Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 7 nights in Feb 2024
Response from Allegro Cozumel on Feb 22, 2024
Thank you for your recent visit. We always look for ways to improve and your comments are crucial to our future success.