Indoor spa tub

Reviews of Wildwood Inn Tropical Dome & Theme Suites

2.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 170 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 217 out of 1003 reviews" "
Rating 4 - Poor. 175 out of 1003 reviews" "
Rating 2 - Terrible. 194 out of 1003 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Jake

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for the review, we hope to see you back again soon.

8/10 Good

Michael

Love it
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Thank you

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from manager on Mar 24, 2024
Thank you for staying with us, we are really glad you enjoyed your stay. We appreciate your business.

6/10 Okay

lori

Travelled with family
Liked: Staff & service
Was small breakfast area not much to choose from
Stayed 1 night in Feb 2024
Response from FD on Feb 11, 2024
We apologize if you were not completely satisfied during your stay with us, We do offer a continental breakfast every day from 6:30-9:30 AM.

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Thank you for staying with us, we are really glad you enjoyed your stay. We appreciate your business.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we wanted and more! Front desk was very friendly! Room could use a DEEP clean... But generally it was clean. No bugs, water was clear even after running jet. Thank you!
Stayed 1 night in Jan 2024
Response from Manager on Feb 11, 2024
We are very happy to hear you enjoyed your stay with us, thank you very much!

6/10 Okay

Lakeisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
UPGRADE IT ALREADY
Always stay here so I know what I sign up for. But this stay was a lil different the hotub jet had no pressure. An it had like a waste smell,sh*t smell. The shower had no hot water. The fridge is great kept everything cold!!
Stayed 1 night in Dec 2023
Response from Manager on Feb 11, 2024
We are sorry to hear you did not enjoy your entire stay with us. We strongly recommend bringing any issues to our attention immediately so they can be addressed and we can do our best to accommodate you.

8/10 Good

Colton

Liked: Cleanliness, staff & service
The pool area was my family’s favorite. The worst part were the mattresses. They need to be replaced.
Stayed 4 nights in Oct 2023
Response from Manager on Feb 11, 2024
We are glad to hear you had an overall good experience with us. We will look into any complaints you may have had while here. We hope to see you back!

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Bed was hard as a rock. Heart shaped tub had broken tile and the walls were moldy. Ended up checking out early because we just couldn't stay there.
Stayed 1 night in Dec 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was the best part after driving through the rain. The front desk guy was helpful in providing me a toothbrush and toothpaste and a little deodorant because I forgot mine
Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
We appreciate your taking the time to review the property. We hope to have you stay with us again

4/10 Poor

Emily

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property did not look like the photos. It was dirty and dingy.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
We're sorry to hear that you did not enjoy your stay. We will look into the issues that you encountered

8/10 Good

Belinda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Different experience
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
We're glad to hear that your experience was positive

8/10 Good

Cedrick

Everything was OK
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
we are Glad to hear that you enjoy your stay.Thanks

4/10 Poor

Kristin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
we are Glad to hear that you enjoy your stay.Thanks

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay ended up being cut short and we were stranded in Kentucky until we found a hotel that aloud dogs.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 19, 2023
We are sorry to hear that your stay got short. We are dog friendly hotel and we do allowed dogs. We have certain room which dog friendly. At check in you did not even mention you have two dogs. when our staff saw you left dogs in car. we call and asked about dogs then you told us you have dogs and we informed you about pet fees which you did not want pay and you decide to leave. Just FYI every hotel do charge pet fees if guest tell at check in they have pets.Thanks

8/10 Good

Karen M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
We are glad to hear you enjoyed your stay. Hope will see you again soon.Thanks

8/10 Good

jessie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property needs to
Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
Thank you for staying with us. hope will see you soon.Thanks

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
It was a nice get away for my birthday. The pool was really cold considering it's indoor pool.
Stayed 1 night in Sep 2023
Response from Manager on Nov 13, 2023
We are glad you enjoyed your stay. Hope will see you soon.Thanks

4/10 Poor

starr

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be a motel so it is false advertising. The jacuzzi in room has no ventilation so steam ruined the ceiling and walls. Mold in bathroom along floors, sink pulled away from wall in bathroom, tiles around jacuzzi are broken and have fallen through, jets in tub shoot out cold water, table and headboard are scraped up n worn down with tons of dust. Outlets are loose,
Stayed 1 night in Nov 2023
Response from Manager on Nov 13, 2023
Sorry, you have some issues with your stay we will look into all your complaints and work hard to fix the issues you ran into. Thanks

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A trip to the Ark
We loved the hotel. Although we didn't get a chance to use the pool or jacuzzi the tropical theme was beautiful. The continental breakfast was good, could use some improvement such as possibly some donuts or danishes and some kind of cereal for children ( frosted flakes & raisin bran) are more for adults. But all in all it was good. The girl that worked the front desk when we checked in was very niceand helpful. Our room was supposed to be on the 2nd floor but due to no elevator and my husband having an electric scooter she moved us into a room on the first floor so we would be able to take the scooter into the room to charge the battery. The room itself was clean and comfortable, could use some cosmetic touch ups. Especially the electrical outlets. They all were stripped so we ended up having to buy extension cords and plug them in the power strip by the TV and run them across the room so we could plug out phones in to charge. The price was affordable and was in a good location. We would definitely stay there again if we are ever in the area.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 23, 2023
We are very happy to hear that you enjoyed your stay and hope you will stay with us again. We will attempt to address the few minor issues that you had

2/10 Terrible

Shawn

Stayed 1 night in Oct 2023
Response from Manager on Nov 13, 2023
Shawn,Sorry you did not enjoy your stay will take your comments into consideration and work hard toard to fix the issues you have.Thanks

10/10 Excellent

Eliana

Great hotel for kids. The swimming pool rec area will keep them entertained for hours.
Stayed 5 nights in Oct 2023
Response from Manager on Oct 17, 2023
We are very happy to hear that you and your children enjoyed your stay. We hope to see you again!

4/10 Poor

Nakoda

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Some outlets didn’t work. The tv was bolted to the night stand (apparently it’s a high crime area and people steal tvs) other than that it was a decent stay. Great wolf lodge in mason ohio would be a better alternative. The shower curtain was cloth so water would get all on the ground.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
I'm really not sure what to make of this review. You state about the outlets, we will address that. The TV being bolted down has more to do with it not falling over and breaking than stealing. Common sense could come into play. You should not compare hotels, GWL is nothing like our hotel, and probably 3-4 times more expensive. Nobody ever complains about the shower curtain, if you put it inside the tub, no leaks. If you leave any type of shower curtain hanging out of the tub, you will get water running down onto the floor. Then to say it was a decent stay otherwise makes no sense

6/10 Okay

Shanon

Disliked: Cleanliness, amenities, property conditions & facilities
This was by far one of the worst places I have stayed in. The pictures on website are old and not current. This place hos cobwebs dirt broken furniture springs coming out of bed.. such an uncomfortable stay. The staff is not very nice just one guy was a pleasure he is why we decided to go ahead and stay another night. There are peeling tint on windows, broken mirrors, tubs are gross bathrooms door didn't work well and ac unit is so loud we had trouble sleeping.. the floors were so dirty my slippers were black.. the pool area and game area had water everywhere and it was very slippery . Pool had cracked bottom. The outside was awful... none of the pictures looked like this place looks now. The dressers were nailed shut. It stinks and we had to switch room . Even the the phones didn't work and neither did frig.. I took video and pics and would gladly share because I am so unhappy. Advise to find another place until after the "said" renovations are done which by the look should take years. :(
Response from Manager on Oct 12, 2023
We are sorry to hear of this. I'm not sure how you would have been able to enjoy yourself, as it seems like you spent all your time making this list of everything that you could find wrong with the property. I am the Manager and I'm pretty sure that I was the nice employee you referred to if you were this unhappy, I would have told you not to stay, furthermore, I'm not sure why you would have stayed. We checked the refrigerator and microwave and both were working. As for the moving rooms, you complained about the sheets, so we moved you to try and accommodate you which didn't seem to work. The renovations might take a while, in the meantime maybe you should look for 4 or 5-star properties that sound like what you want.

8/10 Good

Henry

Liked: Cleanliness, room comfort
Diamond In The Rough has Seen Better Days
This place (Oct 2023) has definitely seen better days. Sunday before Columbus/Indigenous Day and there were maybe 15 guests on property, ofc the pool and hot tub area were nearly abandoned. The hot tub waterfall was not running (not a problem from me). I heard from people who had been coming here for decades that yes, the staff yelling at me for drinking a water in the hot tub is normal for this place now. The grounds were messy with broken glass peeling paint etc, but somehow my room looked basically perfect.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
We are glad to hear that you enjoyed your stay. We had more than 15 guests on Sunday, but you wouldn't know that. Very few people used the pool that night, not sure why. We are admittedly an older property, but clean and are doing renovations. Not sure where you are referring to when you are referring to broken glass, paint peeling, etc. but we're glad your room was up to par.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
We're very happy to hear that you enjoyed your stay! We hope you come and stay with us again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
We are thrilled to hear that you had such a good time! We hope to have you stay with us again!

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room looks like from1970! The lights flicker when hot tub is on. It is very quiet!! The lamp shades are falling apart, chain lock on door screw is half out of wall. Had to crawl into hot tub! There were gnats crawling on bagels in case, just disrepair do not recommend especially if you have children.
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Sorry to hear that you didn't enjoy your stay. We will address the issues that you encountered. We are admittedly an older property, maybe next time you stay in another hotel, maybe let the Front Desk know if you have an issue.

4/10 Poor

DeWane Grimes

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
We're sorry to hear that you did not enjoy your stay. You asked for a non-smoking room, stating that you did not smoke. After checkout, the room smelled very strongly of smoke, and ashes were found in the room. The dog also left a strong smell as well.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, private and comfortable. Covers had holes in them but said it was due to a smoking room.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
We are thrilled to hear that you enjoyed your stay and hope to see you again

6/10 Okay

Leeann

Travelled with partner
Liked: Staff & service, amenities
Property was older so I took that into consideration but the hallways smelled discussing I couldn’t hardly stand it. Rooms are fun idea with creative design but super musty. My husband and I both woke up with stuffy.
Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
We're sorry to hear that you did not enjoy your stay. We are admittedly an older property. Not sure which hallways you are referring to.

2/10 Terrible

Clorisa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treated my family and me like we were a burden. They checked my room every day I was there. It was a manager lady. My son is 7 and autistic and he wanted to stay another day and the manager told me I couldn’t add another night on because hey don’t do it like that. I had to check all the way out then recheck back in. There were mouse droppings everywhere and the bathroom was so dirty I had to go to the store and buy bathroom cleaner before we could use it and I had to fix the toilet seat. The coffee in the morning was horrible. Cold and definitely not fresh at all and I was up around 7 every morning I was there. They said they had breakfast but they didn’t. They had cereal and milk that was in a glass jug at room temperature and a line around the pitcher where the milk had been in it so long. The garbage cans were so full that the garbage was on the ground around the can. The pool cut my toe where the bottom of the pool has big hunks of the bottom broken off. It also has a horrific smell at least in my area of the facility. It really needs to be checked on by upper management. The bedding was all wore out and had so many cigarette burns in them.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 25, 2023
Nobody was treated like a burden, you were only upset that we would not allow you to stay another night. Hotel Policy is we check the rooms during the stay-over process. You talked with the manager each morning during your stay and said nothing of any issues. We have a Continental Breakfast with Hot Waffles. You ASKED if you could clean your tub because you were alone and bored, and said it would give you something to do. You even put in an application to work here.

8/10 Good

Blake

Travelled with partner
Liked: Cleanliness, staff & service
The Pros; the room was super clean and pricing was affordable. While a little cheesy and dated (stuck in the 80s/90s, the setup was unique and interesting. It felt quiet in our room and our property inside was left alone while we were gone. The heart shaped hot tub was cheesy but cure too, fit me and my partner well and the king sized bed was more than perfect for us. Middle-road; staff was nice and relaxed, informative with what questions we had, and engaging. Electricity worked well and the shower while a little confusing, had working hot and cold water. Cons: TV was damaged somewhat (looked like blunt scratches between the digitizer and LCD panel) and replaced paint was off-color. Some guests were loud and obnoxious at even 4AM. I also wish I knew there were window open rooms in the pool area, my gf felt uncomfortable being looked at from peeping eyes. I liked it overall, just some layout conditions made some things a bit difficult and the noise by other guests were a little worrying but quiet for the most part of the weekend. Clean, affordable, and comfortable is always appreciated
Stayed 2 nights in Sep 2023
Response from Manager on Sep 25, 2023
We are very happy to hear that you enjoyed your stay and hope to have you stay with us again

8/10 Good

troy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 25, 2023
We're happy to hear that you enjoyed your stay and hope you stay with us again

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated. Beds were trash. Rooms smelled terrible. Pool and hot tub were nice.
Stayed 1 night in Sep 2023
Response from Manager on Sep 25, 2023
We're sorry to hear that you didn't enjoy your stay. We will address the issues that you encountered

6/10 Okay

Nathaniel

Stayed 2 nights in Sep 2023
Response from Manager on Oct 13, 2023
We're glad to hear that you enjoyed your stay and hope you stay with us again

4/10 Poor

Zachary

Disliked: Cleanliness
Room wasn’t terrible went to use the jacuzzi tub and a bunch of stuff came out of the jets so we drained the tub and refilled it and had the same issue.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
We're sorry to hear of the issues with the Jacuzzi Spa. We only have 1 note from your room about the A/C. Not sure why you didn't report this as well. We will look into this, thanks for making us aware

6/10 Okay

Tania

Travelled with group
Liked: Staff & service
Try to take a shower and the water in the shower was backing up I told the front desk and they said they will fix it.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
We're sorry to hear of your issues with the shower. We do appreciate your making us aware

2/10 Terrible

Larry

Travelled with group
Disliked: Cleanliness
I ruined a pair of socks there the floors were so dirty
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Sorry to hear that you did not enjoy your stay and about your socks. We will address the issues that you encountered

6/10 Okay

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 18, 2023
Thanks for taking the time to leave a review

4/10 Poor

Shannon

Disliked: Cleanliness, amenities, property conditions & facilities
I thought the place was closed down when I pulled in the parking lot. I think the pictures they used for the hotel were taking about 10 years ago. Everything looked like it was shut down. The first thing I did was check for bed bugs when I got in my room. There was trash on the dresser when I got in, which made me wonder if the room got cleaned very well.
Stayed 1 night in Aug 2023
Response from Manager on Sep 18, 2023
So, we're sorry that you did not enjoy your stay. The first issue is you THOUGHT the place was closed down due to not seeing a lot of cars in the lot. Then, you THINK the pictures were 10 old. So far, 2 strikes before even beginning your stay, then you ASSUMED there would be BED BUGS, then you WONDERED if the room had been cleaned. LESSON, have a mind of your own and try something for yourself.

2/10 Terrible

Kanada, Columbus

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never book at this hotel again! They had roaches and the sheets had holes in it like bed bugs were eating through them omg im so glad we didnt stay overnight after they turned us away because we only had 1 night stay but got there early. I would not recommend anybody stay here its a total disaster and disgusting plus the staff do not really care to help you.So glad We didnt stay!
Stayed 1 night in Sep 2023
Response from Manager on Oct 27, 2023
Wow, that was an awful lot to find in roughly 10 minutes! You saw a hole in the sheets and immediately assumed that it was bed bugs eating the sheets! Google says that a bed bug's mouth is not strong enough to penetrate the fabric, as they have no teeth! They have a tube-like straw that breaks the skin and sucks blood. That room was rented many times in the almost 2 months it took you to write this review and no guest ever found anything. If you were turned away, our check-in is at 4:00 p.m. and you must have come in the morning, as you were still checked in at 2:01 p.m., 2 hours early. Sounds like you were trying to find an issue to leave.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just needed some time with the kids. They needed a break from normal as bad as we did. They also got to swim and burn off all the pent up energy while having fun all day 😊
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
We are thrilled that we were able to provide the services that you have described and that your children enjoyed themselves

8/10 Good

debbie

Travelled with partner
Liked: Amenities
It was very outdated. Needs new furniture and someone needs to fix the light sockets half of them don’t work, but it was clean. People was very friendly. It just needs to have some updated furnishings
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
We are glad to hear that you enjoyed your stay and hope to see you again. Thank you for taking the time to point out the issues that you encountered

4/10 Poor

Britney

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, on top of that there were a whole lot of people there for Labor Day weekend just causing trouble. Hotel was very hot inside and I had to clean our room before we could use it. TV didn’t work and the carpets ruined my socks
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
We are sorry to hear that you did not enjoy your stay. We are admittedly an older property, but our rooms are clean, aged doesn't mean dirty. We did have to handle a few out of control guests this weekend and we are sorry for that.

6/10 Okay

Cheryl

Stayed 1 night in Sep 2023
Response from Manager on Sep 25, 2023
Thank you for taking the time to write a review, hope that your stay was enjoyable

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not clean when walking on the carpet your shoes would stick to it the hallways where not keep clean at all the pool area was used for birthday party where the adults was drinking alcohol and making it difficult for you to be comfortable in the pool with your kids with the staff the evening desk lady was not Professional when asked to address the issues in the pool area yelling and me and my kids when we was not even the one causing the problem now the over night gentleman was great even apologized say he was new and still learning he helped when asked over all i was not happy with this place abd i have pictures of the room for reference on the cleanliness of this hotel it is not even close to what it looks like on line
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
We're sorry to hear that you did not enjoy your stay. We have addressed those issues that you encountered. The issue in the pool was handled as a group due to the number of people involved. We are admittedly an older property and the rooms are clean, just older

10/10 Excellent

Amber

Stayed 2 nights in Aug 2023
Response from Manager on Sep 21, 2023
We are happy to hear that all went well with your stay

8/10 Good

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a night.
Just needed a place for the night. This fit the need at a great price.
Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
We're happy that you enjoyed your stay. We would love to have you stay again.