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I paid for a supierior room with a queen bed. It was a bog standard room with a king bed. The quilt cover had rips in it. The carpet was stained the walls were dirty.
I had to pay extra for staying in the carpark which wasnt advertised anywhere online or around the carpark or hotel.
I called for room service and they wanted to charge again obviously i knew i had to pay for the food but this was an extra charge.
I went out for a smoke quite late and sat in my car and witnessed a lad trying to gain access to cars in the carpark. I reported it and the guys went outside to see if they could find him. Later he was back with 4 friends. I didnt feel safe to be honest. If it wasnt for the fact that i was staying here for a wedding near by and the fact that id used all the money i had on this hotel i wouldnt have stayed here. I would have stayed else where.
When i raised about the room, bed, cleanliness to reception she replied well you was miss sold the room cause they are all standard rooms and king beds, and the room is what it is.
I have never stayed anywhere where they have this attitude and normally will do what they can to help resolve the issue.
Very dissapointed
Lovely stay, large room with blackout curtains & comfy bed. will definitely be using Novotel again
Erica
Stayed 1 night in Mar 2024
Response from Harpreet on Mar 22, 2024
Thank you for your kind words! We're delighted that you enjoyed your stay with us and found our room amenities to your liking. We appreciate your loyalty and look forward to welcoming you back to Novotel in the future.
Staff we're very friendly and helpful. Rooms were nice. The location is very accessible from major roads. Food was pretty good
Sarah
Stayed 2 nights in Mar 2024
Response from Harpreet on Mar 22, 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly and helpful, enjoyed our nice rooms, and found our location accessible. We're glad you also liked the food.We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Christy
Mar 11, 2024
Faddika at the front desk was very helpful. I appreciate how helpful he was.
Christy
Stayed 1 night in Feb 2024
Response from Harpreet on Mar 22, 2024
Hello Christy, thank you for the wonderful review.
Lovely hotel and very helpful friendly staff, it’s fantastic being dog friendly too. Only thing that lets it down is the food from the restaurant. Paid £11.25 for a pizza that tasted like a £5 frozen pizza from a supermarket, and had to wait over 30minutes for it.
Charlotte
Stayed 1 night in Dec 2023
Response from Harpreet on Dec 5, 2023
Hello Charlotte, Thank you for praising our friendly staff and dog-friendly atmosphere, we are a team of dog people here. We're sorry the restaurant experience didn't meet your expectations. We'll address the concerns about the pizza quality and wait time promptly. Your feedback is valued, and we hope to offer an improved dining experience on your next visit.
Was a lovely hotel and everything was so clean and welcoming. The only problem was my door didn’t lock all the way but did lock half way. Other then that was amazing
Verified traveller
Stayed 2 nights in Nov 2023
Response from Harpreet on Nov 21, 2023
Thank you for the kind words! Delighted to hear you found everything clean and welcoming. Apologies for the door glitch – we're on it to ensure a fully secure stay next time. Your feedback is valuable, and we hope to welcome you back for another amazing experience.
Staff are very friendly amd helpful, breakfast was great and staff lovely.
Asked for a low room due to disabilities, got put on top floor and life sounded and felt like it would
You can hear everything from other room's and hallway.
lisa
Stayed 1 night in Nov 2023
Response from Harpreet on Nov 15, 2023
Hello Lisa, I am so sorry we were unable to fulfill your request of a ground floor room on this occasion. We do always try to accommodate requested whenever possible.
The room was pleasant but the lack of a washbasin in the separate toilet negate it usefulness as I had to use the one in the shower room. The dining facilities were nice but the food was poor very gristly steak. Breakfast was ok but at 9.30 a bit overcooked.
Robin
Stayed 1 night in Nov 2023
Response from Harpreet on Nov 15, 2023
Hello Robin, I am sorry you did not enjoy dinner at the hotel restaurant. I will pass on your comments to the Chef.
Not the cleanest or tideist of hotels, loose door separated my room from next room and they were very noisy and smoking innthe bedroom, reported it to hotel reception, but the hotel did nothing about it, could not sleep all night
Micah
Stayed 1 night in Nov 2023
Response from Harpreet on Nov 8, 2023
Hello Micah, I am so sorry you did not get a restful nights sleep. I will pick this up with my team to see what they did. Thank you
hotel is all nice and clean but really bad smell from the drains in the bathroom which was overpowering and meant windows needed to be open overnight, reported after first night but still there on 2nd nights stay
P
Stayed 2 nights in Sep 2023
Response from Harpreet on Sep 28, 2023
Hello P, Thank you for taking the time leave a review. I have asked the maintenance team to investigate the issue.
The location of the hotel being very near motorway and other road links. Large open space garden for relaxing in, suitable for children. Pleasant room setting and design. Polite and helpful staff.
Paul
Stayed 1 night in Sep 2023
Response from Harpreet on Sep 25, 2023
Hello Paul, thank you for the awesome review.
6/10 Okay
mark
Sep 21, 2023
Tried to charge me for a meal that I didn’t have. Hotel very tied and in need of a refresh.
mark
Stayed 2 nights in Sep 2023
Response from Harpreet on Sep 25, 2023
Hello Mark, I am sorry for the misunderstanding during your recent stay with us. I do hope the team managed to sort the issue out quickly.