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Reviews of Zleep Hotel Copenhagen City

3 out of 5
Zleep Hotel Copenhagen City
Helgolandsgade 14, Copenhagen

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 1001 reviews" "
Rating 8 - Good. 444 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice location with a friendly staff.
Stayed 2 nights in Apr 2024
Response from Team City / GA on Apr 19, 2024
Hi Tracy! Thank you so much for the review. We highly appreciate for taking your time and so happy to see you had a great stay with us. We hope to see you some other time soon at Zleep Hotels. Best regards,

10/10 Excellent

Kishi

Stayed 3 nights in Dec 2023
Response from Dixika on Dec 22, 2023
Hello Kishi,Thank you for you review. We look forward to welcoming you again.

10/10 Excellent

R

Stayed 7 nights in Oct 2023
Response from Sarah on Oct 21, 2023
Hi R, Thank you for your feedback. It is much appreciated. We hope to see you again.Please do not hesitate to let us know in our 24/7 open reception if you have any feedback or issues during your stay.

10/10 Excellent

Lauren

Stayed 1 night in Oct 2023
Response from Sarah on Oct 21, 2023
Hi Lauren, We appreciate your feedback! We are pleased to see you had a pleasant stay with us. We very much hope to see you again. Kind regards,Zleep Hotel

10/10 Excellent

Oliver

Stayed 1 night in Sep 2023
Response from Dixika on Oct 16, 2023
Hello Oliver,We are glad to know that you enjoyed your stay with us.We look forward to welcoming you again.Best Regards,Zleep Copenhagen City

8/10 Good

Jeffrey, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fair but cute property. Noisy area
Stayed 6 nights in Sep 2023
Response from Daria Zleep Hotel Copenhagen City on Sep 25, 2023
Hi JeffreyThank you for your feedback!Best regards

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eva Larsen on Sep 24, 2023
Hi Sean, Thank you so much for your feedback.We hope to see you again some other time.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Good location and good price
Stayed 2 nights in Sep 2023
Response from Daria Zleep Hotel Copenhagen City on Sep 15, 2023
Hi AlexanderWe are happy, you've enjoyed your stay in our hotel! Hope to see you again next time you're in Copenhagen!Best regards

10/10 Excellent

Cian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the room was fine, and the hotel is situated in a good location too.
Stayed 2 nights in Sep 2023
Response from Sarah on Sep 8, 2023
Hi Cian, We're pleased to hear that you had a positive experience with our friendly staff, found your room comfortable, and enjoyed our convenient central location. Thank you for your kind feedback, and we look forward to hosting you again in the future!Best regards,Sarah

2/10 Terrible

Michal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Zleep Hotel
Avoid Zleep Hotel My stay at Zleep Hotel in Aug/2023 was nothing short of a nightmare, and I strongly caution anyone to avoid Zleep Hotel. 1. Weak Water Stream: The most glaring problem was the outrageously weak water stream in the shower. It was so feeble that taking a proper shower was nearly impossible. 2. Despite booking a room for three people, we were greeted with a double bed and what can only be described as a child-sized bed, barely 10 cm high. This arrangement was incredibly uncomfortable and unsuitable for adults. 3. Poorly Designed Shower: The shower in our room had a curtain that refused to close properly. This resulted in water splashing all over the bathroom floor every time we took a shower. 4. Lack of Cleanliness: The cleanliness of the shower was far from satisfactory. It was evident that the bathroom had not been adequately cleaned. 5. Noise Levels: The noise from the surrounding environment was beyond bearable. If you attempted to close the window to mitigate the noise, you were left with no ventilation and no air conditioning. 6. Zleep Hotel is situated in an area with a deeply unsettling atmosphere at night. The presence of street prostitutes and strip clubs nearby created an extremely uncomfortable environment. 7. Prices: To add insult to injury, the hotel charged an exorbitant $285 USD for just 2 nights. When I requested compensation for the abysmal conditions, the hotel management callously declined my request.
Stayed 2 nights in Aug 2023
Response from Daria on Sep 14, 2023
Hey Michal I can totally understand your frustration. And I'm very sorry that our hotel didn't meet your expectations. We do have issues that you described more or less often. It's center of the city and an old building. All our rooms are different and it seems that you've got an unlucky combination of uncomfortable situations. I'm really sorry you've got this experience. I wish you all the best and hope your next stay will be as nice as possible.

4/10 Poor

mohamed

Disliked: Cleanliness, property conditions & facilities
Very outdated hotel.I think the hotels from third world countries are better than this hotel.wont staying here again.very dissatisfied
Stayed 1 night in Sep 2023
Response from Sarah on Sep 6, 2023
Hi Mohamed, Thank you for your feedback. As we are open in the reception 24/7 please do not hesitate to let us know during your stay if there is anything during your stay. Best regards,

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is good, the staff are nice it close to the train station, but the bathrooms are very small and the rooms could do with more hoovering
Stayed 3 nights in Aug 2023
Response from Daria Zleep Hotel Copenhagen City on Aug 30, 2023
Hey SarahThank you for your feedback. We are glad that you've enjoyed our place, it's location and welcoming staff. And we will take into consideration about the cleaning of the rooms.Best regards

4/10 Poor

Catriona

Disliked: Staff & service, property conditions & facilities
Disappointing stay
Really disappointed with our stay. Arrived and checked into a room with a constantly running toilet. Let management know to which response was ''hmmm no other rooms, sorry". No offer to get it fixed nor any sort of apology. Fire alarm at 11:30pm, outside for 20-30 mins then carted back inside, no explanation or apology, no clarification actually safe! Then back inside for one of the worst nights sleep - running toilet, really loud outside, unbearable hot room (there is a large fan but very noisy and doesn't abate the warmth much, if at all ). Shower in morning hopeless, mainly due to running water from toilet, with a gush from the toilet either scolding or freezing you. Shower also isn't enclosed, only shower curtain in tiny room so whole toilet gets flooded. Put our foot down the next morning and had a much more helpful gentleman helping us and managed to get another room. Shower somehow worse in this room however, with next to no hot water and only a trickle of water, a smaller bathroom, and room even warmer than room before. Overall, an exhausting stay in a hotel that had so much promise - great location, and cheapest price. Would definitely pay more for a good night's sleep in future!!
Stayed 2 nights in Aug 2023
Response from Daria Zleep Hotel Copenhagen City on Aug 30, 2023
Hi CatrionaI'm very sad to read about your experience in our hotel. Sounds like an awful combination of accidents. And yes, unfortunatelly location in center next to the central station means that there can be very lively and rather loud in the night. And low price means we can be easily fooly booked, so we can't provide another room, and also that we have a technician that comes only certain hours, so we can't fix things without him. I really hope you will have only best experience next time you travel.Best regards

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at Zleep was friendly and helpful. We couldn’t have asked for better service.
Stayed 1 night in Aug 2023
Response from Daria Zleep Hotel Copenhagen City on Aug 20, 2023
Hi ConnieWe're very glad we could make your stay pleasant!Best wishes

8/10 Good

Delrina

Stayed 2 nights in Aug 2023
Response from Daria Zleep Hotel Copenhagen City on Aug 17, 2023
Hi DelrinaThank you for your feedback! We hope to see you again next time you're in Copenhagen.

10/10 Excellent

michelle

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Basic sleep
Rooms are very small, just basics, no air conditioning, no tissue.
Stayed 1 night in Aug 2023
Response from Daria Zleep Hotel Copenhagen City on Aug 15, 2023
Hey MichelleThank you for your feedback. We are sorry to know that we didn't meet your expectations. But we are glad that you've enjoyed your stay anyway.All the best wishes to you

8/10 Good

Clement

Stayed 5 nights in Aug 2023
Response from Sarah on Sep 13, 2023
Hi Clement, Thank you very much for taking your time to provide us with some feedback. We are pleased to see you had a pleasant stay with us. We hope to see you again. Best regards,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is helpful and polite. Rooms are clean and i liked the secure lockers to store my luggage before checkin.
Stayed 1 night in Aug 2023
Response from Michella on Aug 11, 2023
Hi Wayne,Thank you very much for your review.We are glad you had a great experience here.We hope to welcome you soon anytime.Thank you.Best regards,Zleep Hotel Ishoej.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that ot was close to the traon station and the city centre. I didn't loke there being no tea and coffee malpking facilities in my room
Stayed 3 nights in Jul 2023
Response from Mathias on Jul 20, 2023
Dear Elizabeth,Thank you for your feedback. We are glad you appreciated the hotel's convenient location near the train station and city center.

8/10 Good

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, exactly like in the pictures. The area is noisy, a lot of parties, police coming every night for fights. In the good side, close to the train stations.
Stayed 3 nights in Jul 2023
Response from Sarah on Jul 12, 2023
Hi Fabian,We are pleased to hear you had a pleasant stay with us!We are very happy about our location as it is in the center of Copenhagen. We are located next to the policestation, hence we will hear the police some times. We hope to see you again!Best,Zleep Hotel Copenhagen City

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here. The sheets and pillow cases smelled of someones stinky body odor. It was so loud at night. A lot of homeless people outside the hotel.
Stayed 2 nights in Jul 2023
Response from Eva Larsen on Jul 7, 2023
Hi Sharon, Thank you so much for your feedback on your stay with us. If there was an issue with a body odor in the room either on the piloow or else where I am not sure why you havent reached out to us so we where able to change it out for you. When you choose to stay central and close to a central station you must expect noise from the street - We do have earplugs in the reception for 10 DKK if needed. Also when you stay central in most larger capitals in Europe or elsewhere in the world there will be homeless people - we are not able to do much about them - But I can ensure you they are quit harmless.

10/10 Excellent

sharon

Stayed 3 nights in Jun 2023
Response from Sarah on Jul 22, 2023
Hi Sharon, We are pleased to see you had a pleasant stay with us!We hope to see you again. Best regards,Zleep Hotel Copenhagen City

4/10 Poor

Cristina

Stayed 1 night in Jul 2023
Response from Zleep Hotel Copenhagen City on Jul 28, 2023
Hello CristinaThanks for your review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Zleep hotel. I went to a nice Danish restaurant near by, and the Grand Central station was a block away. So convenient!!
Stayed 1 night in Jun 2023
Response from Eva Larsen on Jun 29, 2023
Hi Michael, Thank you so much for your feedback on your stay with us. We are pleased to see you enjoyed your stay with us.We hope to see you again some other time when you visit Copenhagen.

8/10 Good

Niels

Stayed 3 nights in Jun 2023
Response from Eva Larsen on Jul 15, 2023
Hej Niels, Tusind tak for din feedback på dit ophold hos os. Vi håber vi kan få lov at byde jer velkommen igen en anden gang.

6/10 Okay

Aase

Travelled with family
The hotel is in a horrible neighborhood. Homeless camp right across the street, with drugs, booze and vèry noisy. At night prostitutes walk the streets looking for johns. We felt very unsafe at this property. We will NEVER AGAIN stay there. Parking far from the property at $40 per 24 hours.
Stayed 2 nights in Jun 2023
Response from Eva Larsen on Jun 23, 2023
Hi Aase, Thank you for your feedback on your stay. When you choose to stay in a large capital city and stay very central you must expect some noise from the street, and other type of people that you might are used to. They are a part of the neigbourhood in Vesterbro and has always been here. Its total safe to walk around in the area also at night. But i am not sure why you did not reach out to us in the reception to get another room as we do have rooms that faces the courtyard we would have loved to help you get another room if needed. We have no where written that we offer free parking or forces our guests to choose the pårking we offer from the hotel. As a guest with us you pay 280 DKK pr. 24 hours if you buy diretly in the garage its 350 DKK pr. dayBut its interly up to you as a guest if you wish to add the parking with the hotel or not. I am not sure what you mean with a long distance as it takes less than 5 min walk to go there by foot?

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Sarah on Jun 13, 2023
Hi Mary, We are very happy that you liked your stay with us!We hope to see you again soon. Best, Zleep Hotel Copenhagen City

8/10 Good

MARK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay at Zleep Hotel Copenhagen City
We were in a renovated room in Zleep Hotel Copenhagen City which was very nice. The staff was incredibly friendly and helpful and I cannot praise them enough. The location is about 2 blocks from the Central Station and is very convenient, and there were many restaurants in the area. The hotel does not have AC which I now understand is common in Europe, yet was surprising to me. We had to keep the windows open to keep the room comfortable (we are from FL and are used to AC).
Stayed 3 nights in May 2023
Response from Sarah on Jun 11, 2023
Hi Mark, We are pleased to hear you had a pleasant stay with us.Hoping to see you again at some point!Best regards,SarahZleep Hotel Copenhagen City

4/10 Poor

Roel

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean but it was just so tiny/small kind of room and bathroom. I could hardly move in the shower it’s like 2ft X 2ft in measurement. I pay good amount of money for my 4 days stay and all I got was just a tiny room and shower. Very dissatisfied! That’s why I moved out on my 5th day and moved to Imperial Hotel which was cheaper and much better hotel.
Stayed 4 nights in May 2023
Response from Gelli on May 23, 2023
Hi, We are sorry to hear about the dicontent of your stay with us as well for any troubles. Although, we wish to have had the chance to make further changes of your stay to make it more comfortable. In spite of the following, we hope you enjoyed your stay in Copenhagen. Best regards, GelliZleep Copenhagen City

10/10 Excellent

Shui Kwan Kelly

Stayed 5 nights in May 2023
Response from Gelli on May 23, 2023
Dear, We appreciate the review, and so thrilled to see you had an overall great stay with us. We hope to see you soon again. Best regards, Reception

10/10 Excellent

Kevin, Regina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and super comfortable, this is a simple place to stay for a night or more. Cool vibes in the bar and restaurant in the lobby, only a couple blocks from the main train station, and some great eating and drinking options nearby. Highly recommended.
Stayed 1 night in May 2023
Response from Martin - Zleep Hotel Copenhagen City on May 14, 2023
Hi KevinThank you for taking your time to review our hotel! We are very glad to hear you enjoyed your stay.We look forward to welcome you another time!Best regards,Martin Pilgaard - Zleep Hotel Copenhagen City

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel except for the showers.
Zleep hot is a good basic hotel with good location. My only complaint would be the showers in the room. They are very low on pressure and it is almost impossible to enjoy a good shower. This was the 3rd time I have stayed and the showers have never improved.
Stayed 3 nights in May 2023
Response from Eva Larsen on May 10, 2023
Hi Tim, Thank you so much for your feedback on your stay with us. We are aware of the pressure and sometimes we are able to fix it during the stay so its important you inform the reception during your stay. We are look into how it can be fixed but with a building from 1863 its not just to change some pipes.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classed as basic in Rough Guide but was clean, modern and enough room for us. Would stay again. Metro is just round the corner as well.
Stayed 3 nights in May 2023
Response from Sarah on May 6, 2023
Hi Pamela, We are pleased to see you had a pleasant stay. Looking forward to serve you again. Best,Zleep Hotel Copenhagen City

8/10 Good

Kaili

Liked: Cleanliness, staff & service, property conditions & facilities
I think the bathroom design need to be improved as there no seperator on the floor to prevent from spilling over
Stayed 3 nights in May 2023
Response from Sarah on May 6, 2023
Hi Kaili, Thank you for the feedback. This will be reconsidered for future improvements. We are happy to see you enjoyed your stay with us!Best,Zleep Hotel Copenhagen City

4/10 Poor

Evelyn, Los Angeles

Disliked: Staff & service, amenities
We did not receive an additional sofa bed all we got was a mattress on the floor. This room did not seem big enough to have this bed there as shown in the picture. Not as shown in the pictures.
Stayed 2 nights in Apr 2023
Response from Eva Larsen on Apr 26, 2023
Hi Evelyn, Thjnk you for your feedback on your stay with us. I can see you have booked a triple room - and on these room there is no fold out sofa bed. So you have got the room you booked. This is only on our family rooms - So in case this is the room you wanted, you have booked the wrong roomtype. But let us know next time you stay with us - If we have availible rooms we would could have offered you an upgrade for the room you wished to have.

10/10 Excellent

Kaming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Close to Metro and all trains. Restaurants and convenience stores nearby.
Stayed 6 nights in Apr 2023
Response from Sarah on Apr 14, 2023
Hi Kaming, We are pleased to hear you had a pleasant stay with us! We hope to see you again!Best,Sarah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay and love the location
Love the fact that the staff knew my request and was able to help us. They were pleasant and very professional!
Stayed 1 night in Mar 2023
Response from Martin - Zleep Hotel Copenhagen City on Mar 30, 2023
Dear guestThank you for taking your time to review our hotel! We are happy to hear that you enjoyed our stay with us!We hope to see you again another time.Best regards,Martin - Zleep Hotel Copenhagen City

10/10 Excellent

Kara, Ovideo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the price for a private single room! Wish the spot light would have been over the sink for doing makeup. Shower was a tad too small, as was the bed cover. Still, I loved my stay and I will for sure stay here again when I return.
Stayed 3 nights in Jan 2023
Response from Gellianne on Jan 23, 2023
Dear. We love to see such a review as we strive to better our stays. The following will be taken for consideration. Thank you for taking your time. Kind regards,Team Zleep Copenhagen City

6/10 Okay

Satyadev

Liked: Cleanliness
The property is right next to the train station, so it is easily reached from the airport. However, the room i obtained wasn't great -- too small and a sloping roof on one side. So one could use only one part of the room. The water in the shower was lukewarm and wasn't forceful. This is supposed to be a 24/7 hotel, but when I got there around midnight the door was locked and there was no way to catch the attention of the front desk -- no bell, intercom, etc. After waiting outside for a while, in the bitter cold, and wondering what to do I was able to catch the attention of the front desk only accidentally! This is not good.
Response from ASIM on Jan 21, 2023
Hi Satyadev, thank you for your review. We are pleaseed to see that overall you have had a great stay with us. Keep in mind that our hotel is open 24 hours. Therefore you are always welcome to come by the reception and explain about your experience with the room, then we will alwas solve the problem as far as possible or come up with an alternative. In the evening hours for security reasons we have locked the door for anauthorized guests at the hotel, there is a small white box beside the door where you use your key card to enter the hotel. Of course, we are very sorry if this information has not been clear or informed this is a mistake on our part. However, we hope we have still lived up to your expectations and that we can welcome you another time. Best regards,

10/10 Excellent

Else

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Zleep Hotel Copenhagen City on Jan 1, 2023
Hello ElseThanks for the Review

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
A nice hotel in a central location , very friendly and helpful staff. Reasonable bar prices given that the city is now very expensive. We would consider using it again.
Stayed 4 nights in Dec 2022
Response from Zleep Hotel Copenhagen City on Dec 19, 2022
Hello Guidoglad to know that you are liked your stay.we will be looking forward to see you again in the future.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel for weekend stay
Room was big enough for 3. Sofa bed which was a double bed in size. Small bathroom but sufficient. Cold rooms despite radiator. Only 1 pillow per bed. No drink facilities in the room. Ideal place for a weekend stay only. Check in computers didn’t work and only 1 person on reception/bar area so at peak times this is slow. Didn’t have breakfast here. Good location for tram/metro and train. There’s a restaurant nearby called bloom defs recommend. The hotel itself was clean and modern.
Stayed 2 nights in Dec 2022
Response from Eva Larsen on Dec 6, 2022
Hej Charotte, Tusind tak for din feedback - Det er helt nye check in terminaler som vi skal bruge så meget som muligt så vi kan sikre de virker som de skal. Men denne dag i ankom, der havde vi ikke forventet alle kom på en gang - men dette har vi fokus på allerede igen fra denne fredag og fremadrettet så vi kan sikre en god service. Angående morgenmaden så giver vi dette videre til dem der står for morgenmaden på hotellet. Tusind tak for din feedback endnu engang.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The room was nice a clean and the staff were friendly. Things to note are: no kettle in the room, you will have to purchase hot drinks downstairs, the shower is a wet room and the whole floor gets damp and the hotel is opposite a nightclub so it's gets very noisy at night and the light outside is very bright. It's very close to the train station and in a good location to see the city.
Stayed 2 nights in Nov 2022
Response from Eva Larsen on Dec 4, 2022
Hi, Thank you so much for your feedback on your stay with us. We do not offer kettels in the room - but you can get one upon request and if we have more availible.

10/10 Excellent

Von Ryan

Stayed 1 night in Nov 2022
Response from Eva Larsen on Dec 4, 2022
Hi Ryan, Thank you so much for your feedback on your stay with us. We hope to see you again some other time.Best Regards,

10/10 Excellent

NEIL

Stayed 2 nights in Oct 2022
Response from GEHT on Oct 18, 2022
Dear, We appreciate the review and humbled to see they enjoyed their stay. We hope to see you some other time soon! Thank you for choosing Zleep Hotel City. Best regards, Team Zleep

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a weekend break
Central location - friendly staff
Stayed 3 nights in Oct 2022
Response from Gellianne on Oct 18, 2022
Dear, Thank you for the review and for choosing Zleep Copenhagen City. We hope to see you some other time soon! Best regards, Team Zleep, Copenhagen City.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and within walking distance to all the sights, attractions, central station and restaurants. The room was clean and spacious. CPH is a beautiful city with a lot of history and culture. Just dont find the people as friendly as they are in North America
Stayed 3 nights in Oct 2022
Response from Zleep Hotel Copenhagen City on Oct 14, 2022
Hello AlexCPH is indeed a beautiful City,Thanks for your Review.

4/10 Poor

sam

Stayed 1 night in Oct 2022

4/10 Poor

Jorgen

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Find another hotel
Pretty lousy hotel for a three star. No waterboiler in room, no free coffee or tea, and the shower very primitive. But the worst was the horrible service. With one exception, a blond woman who brought towels to my room, there were no smiles to find. Staff was either arrogant or half asleep zombie like. I was ashamed that foreign tourists would get this welcome in my country.
Stayed 3 nights in Sep 2022
Response from Zleep copenhagen city on Oct 8, 2022
Hello Jorgenyou can get hot water at the Reception free off charge, coffee and tea can be brought at the reception.we are sorry to hear that you had such a bad impression of our staff. we strive to always be at service with a smile.

10/10 Excellent

yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Zleep Hotel Copenhagen City on Sep 29, 2022
Hello YinThanks for your Review