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Reviews of Hotel Astoria, BW Signature Collection

3 out of 5
Hotel Astoria, BW Signature Collection
Banegaardspladsen 4, Copenhagen

Reviews

8.4

Very good

Rating 10 - Excellent. 388 out of 951 reviews" "
Rating 8 - Good. 398 out of 951 reviews" "
Rating 6 - Okay. 111 out of 951 reviews" "
Rating 4 - Poor. 34 out of 951 reviews" "
Rating 2 - Terrible. 20 out of 951 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right near the station. Great staff. Original art deco features retained - couldn’t be better.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel with lots of charm and character.
Stayed 3 nights in Apr 2024
Response from Beda on Apr 19, 2024
Dear Lois,Thank you for your positive feedback regarding the historic charm and character of our hotel. We take pride in preserving the unique atmosphere and heritage of our establishment, and we're delighted to hear that you appreciated it during your stay. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another memorable experience.Best regards,Beda, Service ManagerHotel Astoria

10/10 Excellent

glenn, Mckinney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to public transportation. Steps away from central station.
Stayed 2 nights in Apr 2024

10/10 Excellent

MUNISH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location wuth a great history of property Very friendly staff...highly recommend
Stayed 3 nights in Mar 2024
Response from Kristina on Apr 10, 2024
Dear Munish, Thank you for your glowing review and perfect rating! We're thrilled to hear that you enjoyed our amazing location and the rich history of our property. Our staff takes pride in providing friendly service, and we are delighted to hear your kind words. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best Regards, Kristina, Hotel Astoria

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated that I was staying in a former "railway hotel". And I enjoyed the ambience very much. What I wasn't prepared for was the noise from rooms around me and the periodic rumbling of trains beneath the building. One gets used to the latter (and I did) but I would have thought that the various renovations might have provided better sound insulation between rooms.
Stayed 3 nights in Mar 2024

8/10 Good

PHILIP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for me was excellent. Right by the station and 5 mins walk to Tivoli. Good selection of bars and eateries nearby. Felt safe.
Stayed 2 nights in Mar 2024
Response from Oliver on Mar 17, 2024
Dear PhilipThank you for taking the time to leave us a review.We are happy to hear that you enjoyed the stay and especially our unique location was a big plus for you.We hope to welcome you again in the future.Best regards,Oliver, Hotel Manager

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest rooms we've found in Europe. Comfy bed, good shower, staff was exceptional.
Stayed 2 nights in Feb 2024
Response from Beda on Mar 6, 2024
Dear Richard,Thank you for your outstanding review! We're thrilled to hear that you found our rooms to be spacious and comfortable, and that you enjoyed our comfy beds and good showers. It's fantastic to know that our staff provided exceptional service during your stay.We're grateful for your kind words and hope to welcome you back for another wonderful stay at Hotel Astoria.Best regards,Beda Service ManagerHotel Astoria

10/10 Excellent

Teresa, Oakdale

Stayed 1 night in Feb 2024
Response from Nicoline on Mar 21, 2024
Dear Teresa.Thank you for your amazing review. I hope you enjoyed your stay with us.We hope to welcome you back to Hotel Astoria again.Best regardsNicoline Hotel Astoria

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Beda on Feb 19, 2024
Dear Mark,Thank you for your feedback. We appreciate you taking the time to share your thoughts about your stay. If there are any areas where we can improve and enhance your experience for your next visit, please don't hesitate to let us know. We value your input and look forward to welcoming you back soon.Best regards,Beda Service ManagerHotel Astoria

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Great Breakfast Buffet
Stayed 4 nights in Jan 2024
Response from Nicoline on Feb 7, 2024
Dear James,Thank you for your amazing review. I am glad to hear you enjoyed your stay with us and especially the breakfast.We hope to welcome you back to the hotel again in the future.Best regardsNicoline Hotel Astoria

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nicoline on Jan 29, 2024
Dear Jorge,Thank you for your great review. I am glad that you enjoyed your stay with us.We hope to welcome you back to the hotel in the future.Best regardsNicolineHotel Astoria

10/10 Excellent

Pernille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay at this old hotel, which has kept many original features, and maintained the feel of a historic and vintage stay. The rooms have not been updated, and lacks the feel of a well appointed modern room, yet is very comfortable and convenient once you settle in. It does show some wear and tear, felt clean yet showed some stains, cracks, etc. The bed was excellent, and noise-level okay (surprisingly, as the area can be noisy, especially in the summer.) I thoroughly enjoyed relaxing in the cozy historic lobby, meeting with friends, and enjoying complimentary coffee, teas, fruit, and water. The breakfast buffet in the restaurant was well-appointed and nicely decorated. My room rate was real cheap, so I was pleasantly surprised.
Stayed 1 night in Jan 2024
Response from Nicoline on Jan 22, 2024
Dear Pernille.Thank you very much for your amazing review.I am very happy to hear you enjoyed your stay with us and found our charming hotel and lobby to your liking. I am also glad to hear that the room lived up to your standards, as well as our lovely breakfast.We hope to welcome you back to the hotel in the future.Best regardsNicolineHotel Astoria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicoline on Jan 22, 2024
Dear guest,Thank you for your 10/10 review. We are very happy that you enjoyed your stay with us.We hope to welcome you back to the hotel in the future.Best regardsNicolineHotel Astoria

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Beda on Jan 9, 2024
Dear Markus,Thank you for choosing Hotel Astoria and for your perfect rating! We're thrilled to hear that your experience met your expectations. If there's anything specific you enjoyed or if you have any suggestions for us, feel free to share.We look forward to the pleasure of welcoming you back to Hotel Astoria in the future.Best regards,Beda ReceptionHotel Astoria

8/10 Good

Joao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with interesting history and architecture, it is refurbished and up to modern standards. The location is great, next to the train station and close to the city centre. Staff was excellent, really kind and helpful. Breakfast buffet was also good. Cleanliness for the bedroom was not the best, it was acceptable.
Stayed 4 nights in Dec 2023
Response from Beda on Jan 9, 2024
Dear Joao,Thank you for choosing Hotel Astoria and sharing your feedback. We're delighted you appreciated our interesting history, architecture, and modern standards. It's wonderful to hear that our location, staff, and breakfast buffet met your expectations.We appreciate your comment about cleanliness, and we'll address this to ensure a more exceptional experience in the future.We look forward to welcoming you back for another stay.Best regards,Beda ReceptionHotel Astoria

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Great location - center of the city, obscenely close to the train station. Rooms are a little dated but the bed was really comfortable. The trains do come frequently and the downside of being close to the station is you hear them quite a bit. It didn’t bother me because I’m used to city noise, but I could see it potentially bothering a light sleeper. Service was fantastic too!
Stayed 3 nights in Dec 2023
Response from Beda on Jan 9, 2024
Dear Lindsay,Thank you for sharing your experience at Hotel Astoria. We're delighted that you found our location convenient and our service fantastic.We appreciate your feedback on the room, and we're glad to hear that despite the city noise, you had a comfortable stay with us.If there's anything specific you'd like for your next visit, please feel free to let us know. We look forward to welcoming you back.Best regards,Beda ReceptionHotel Astoria

10/10 Excellent

Maridel Mikko

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Beda on Dec 15, 2023
Dear Maridel, Thank you for the perfect score! We appreciate your positive rating and hope to welcome you back to Hotel Astoria for another enjoyable stay.Best regards,Beda, receptionHotel Astoria

10/10 Excellent

Bjorn von, Brooklyn

Stayed 1 night in Dec 2023
Response from Beda on Dec 15, 2023
Dear Bjorn, Thank you for the perfect score! We appreciate your positive rating and hope to welcome you back to Hotel Astoria for another enjoyable stay.Best regards,Beda, receptionHotel Astoria

6/10 Okay

Melinda, Hayward

Stayed 1 night in Dec 2023
Response from Nicoline on Jan 15, 2024
Dear Melinda,Thank you for your review, please let me know if you have anything specific you feel we could have done better to get a 5/5 review.Best regardsNicolineHotel Astoria

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beda on Dec 11, 2023
Dear Daniel,Thank you for taking the time to leave a rating. We appreciate your feedback and are pleased to know you had an overall positive experience during your stay.If there's anything specific you'd like to share or if you have suggestions for improvement, feel free to let us know. We value your input and look forward to welcoming you back.Best regards,Beda ReceptionHotel Astoria

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
Very helpful staff
Stayed 3 nights in Nov 2023
Response from Beda on Dec 11, 2023
Dear Sara,Thank you for the fantastic 10/10 review! We're delighted to hear you appreciated our fantastic location. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.Best regards,Beda ReceptionHotel Astoria

6/10 Okay

Karin

Liked: Staff & service
Disliked: Cleanliness
So, so…
Great breakfast buffet! Restaurant and lobby nice and clean. Bed was comfy and clean but bathroom left a bit to be desired. Mold on ceramic wall tiles by ceiling. Tiles in general were stained with calcium deposits from hard water. Not very appealing. Needs a good scrubbing or replacement.
Stayed 1 night in Nov 2023
Response from Beda on Dec 11, 2023
Dear Karin,Thank you for your valuable feedback. We appreciate your positive comments on our great breakfast buffet and the cleanliness of our restaurant and lobby. However, we apologize for any inconvenience you experienced with the bathroom. Your concerns regarding the mold and stained tiles have been duly noted, and we will take the necessary steps to address these issues promptly.We hope to have the opportunity to welcome you back and provide an improved experience in the future.Best regards,Beda ReceptionHotel Astoria

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old, cold and deficient in cleanliness, mood in bathroom. Breakfast was very good though
Stayed 2 nights in Nov 2023
Response from Beda on Nov 19, 2023
Dear Guest,We appreciate your feedback and are glad to hear you enjoyed our breakfast. However, we apologize for any inconvenience caused by the issues you encountered in your room. Your comments about cleanliness and the condition of the bathroom are taken seriously, and we will address these matters promptly. We aim to provide a comfortable and pleasant stay for all our guests, and we regret falling short of your expectations in certain areas. Your input is valuable as we work to improve our services. Thank you for bringing these concerns to our attention.Warm regards,Beda ReceptionHotel Astoria

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it.
What a disappointment this hotel was for the price paid approx $200 a night. The room was extremely basic - toilet and bathroom old and mouldy. Bed sheets stained and unclean, carpet outdated, one small pillow given (and they have no extras), small duvet barely covering the body and the sound of trains all night (of course it’s by the station).
Stayed 2 nights in Oct 2023
Response from Beda on Nov 10, 2023
Dear guest,We sincerely apologize for the disappointment you experienced during your stay at Hotel Astoria. Your feedback is crucial to us, and we regret that we fell short of your expectations.We're truly sorry for any issues with the room cleanliness and the condition of the facilities. This is not the standard we aim to uphold, and we appreciate you bringing it to our attention. Rest assured, we'll address these concerns promptly to ensure a more positive experience for future guests.Regarding the noise from the trains, we understand this can be disruptive. We recommend our guests to let us know about any specific preferences or concerns during their stay, and we'll do our best to accommodate.If you would be open to it, we'd like to discuss your experience further to gain more insights. Please feel free to contact us at hello@hotelastoria.dk.We appreciate your feedback and hope to have the opportunity to make amends during a future visit.Warm regards,Beda ReceptionHotel Astoria

8/10 Good

Lynn Marie

Travelled with family
A old hotel but was quaint.
Stayed 7 nights in Oct 2023
Response from Mikkel on Oct 24, 2023
Dear Lynn, Thank you for sharing your thoughts on your recent stay at our hotel. We're glad to hear you found the charm in our historic establishment. While Hotel Astoria has a rich history and unique character, we're committed to maintaining a comfortable and enjoyable experience for our guests.Your feedback is valuable to us, and we appreciate your visit. Should you choose to return, we'll do our best to ensure your stay is even more memorable.Warm regards,Mikkel Sørensen Hotel Manager

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Astoria was a good choice for our weeklong stay in Copenhagen. Only two suggestions of change: more light in the room (overhead particularly) and some hand bars in the bathtub to help getting in and out to the shower.
Stayed 9 nights in Oct 2023
Response from Mikkel on Oct 23, 2023
Dear Suzanne, Thank you for your feedback following your weeklong stay at Hotel Astoria. We're glad to hear you had a good experience with us.Your suggestions regarding additional lighting in the room and hand bars in the bathtub are noted. We're always looking for ways to enhance our guests' comfort, and your input is valuable in this regard.We hope to have the pleasure of hosting you again in the future. Your satisfaction is our priority, and we'll strive to make your next stay even more enjoyable.Thank you for choosing Hotel Astoria.Warm regards, Mikkel Sørensen Hotel Manager

2/10 Terrible

Vahid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveler from Durham, NC
The hotel is extremely noisy (next to a train station), The rooms are not very clean (carpets are not cleaned). Overall, you are better find a quiet and cleaner place 5 minutes away. It is a pricey hotel so with the same price, you can do better.
Stayed 2 nights in Oct 2023
Response from Beda on Oct 22, 2023
Dear Vahid,We appreciate your feedback about your recent stay at Hotel Astoria. We apologize for any inconvenience you may have experienced.We understand that our central location, right next to a train station, can lead to some noise, and we do provide earplugs for light sleepers. As for the cleanliness, we have high standards, and we apologize if your room did not meet them. We will investigate and address this issue to ensure a more comfortable stay for our guests.Your comments are essential for us to improve, and we appreciate your input. We hope you might reconsider staying with us again in the future. We are committed to providing a better experience.Thank you for choosing Hotel Astoria.Sincerely,BedaHotel Astoria Team

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Chose the location due to proximity to train station- but didn’t realize it’s literally just above the tracks. Can be very noisy. Front Desk has earplugs. It’s also an old historical building with small rooms and no A/C. Charming lobby bar and friendly staff but not sure I’d stay again.
Stayed 2 nights in Aug 2023
Response from Mikkel on Oct 13, 2023
Dear Michael, Thank you for your feedback. We appreciate your understanding regarding our historical building, which does indeed come with its own unique charm and limitations. We understand that the proximity to the train station can result in some noise, and we provide earplugs for the comfort of our guests. It's worth noting that air conditioning is not common in many Danish hotels due to the country's mild climate.We're glad you found our lobby bar and staff to be welcoming. While this stay might not have met all your expectations, we hope you'll consider us again in the future and perhaps explore some of the quieter rooms we have available. Your feedback is important to us, and we continuously strive to enhance the guest experience.Best regards,Mikkel SørensenReceptionHotel Astoria, BW Signature Collection

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Oct 2023
Response from Mikkel on Oct 12, 2023
Dear Malgorzata,Thank you for taking the time to leave such a positive review. We're delighted to hear that your stay with us was perfect! Our team at Hotel Astoria takes pride in providing a wonderful experience for our guests.If you have any specific comments or suggestions on what made your stay exceptional, we'd love to hear more. Your feedback helps us maintain our high standards of service.We hope to have the pleasure of welcoming you back in the future. If you ever need anything during your stay, please don't hesitate to reach out to us. Best regards,Mikkel SørensenReceptionHotel Astoria, BW Signature Collection

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice and helpful staff.
Stayed 2 nights in Oct 2023
Response from Nicoline on Oct 10, 2023
Dear Robert,Thank you for your kind review.I am very glad that you enjoyed your stay with us and found our staff helpfull and nice, as well as the location of the hotel convenient.Please let us know if there is anything you think we can improve to get a 10/10 review.We hope to welcome you back to the hotel again!Best regardsNicolineHotel Astoria

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Great location. Breakfast pretty good. Staff very helpful. Rooms basic but clean. Would stay again.
Stayed 2 nights in Oct 2023
Response from Nicoline on Oct 10, 2023
Dear Lisa.Thank you very much for your kind review. We are happy that you enjoyed your stay with us, please let us know if there is anything you feel we can improve to recieve a 4/5 review.I am very happy that you liked our breakfast and staff and found the location of the hotel convenient. We hope to welcome you back to the hotel again.Best regardsNicoline

10/10 Excellent

Romario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nicoline on Oct 2, 2023
Dear Romario,Thank you for your amazing review.I am very happy that you enjoyed your stay with us and hope to see you back again one day.Best regardsNicolineHotel Astoria

8/10 Good

Josephine

Stayed 5 nights in Sep 2023
Response from Nicoline on Sep 26, 2023
Dear Josephine.Thank you for your 8/10 review, we appreciate it much.We hope to see you back again at the hotel someday.Please let me know if there is anything else we can do for you.Have a lovely day.Best regardsNicolineHotel Astoria

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, older hotel. Lots of noise and activity outside of hotel through the night and early morning. Good breakfast. Clean hotel.
Stayed 1 night in Sep 2023
Response from Mikkel on Sep 21, 2023
Dear Jason, Thank you for taking the time to share your review of our hotel.We're glad to hear that you found our older hotel nice and appreciated our good breakfast and cleanliness. We understand that the noise and activity outside the hotel can be disruptive at times, and we apologize for any inconvenience this may have caused during your stay.Your feedback is important to us, and we hope you'll consider staying with us again in the future. We'll do our best to ensure a more peaceful experience for you.Best regards,Mikkel Sørensen Hotel Manager

6/10 Okay

Jesper Bødker

Stayed 1 night in Sep 2023
Response from Beda on Sep 23, 2023
Thank you for sharing your feedback regarding your recent stay. We value your input and would appreciate any specific comments or suggestions you might have to help us improve. Your satisfaction is important to us, and we hope to have the opportunity to make your next visit even better. Please feel free to share any additional details or concerns you may have.Reception Beda Hotel Astoria

8/10 Good

JASMINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Beda on Sep 19, 2023
Dear Jasmine,Thank you for your 8/10 review! We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If you have any specific suggestions or comments that could help us improve and earn that extra 2 points next time, please don't hesitate to share. We value your input and hope to have the pleasure of hosting you again in the future.Best regards Beda Hotel Astoria

4/10 Poor

paul

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was on an incredibly noisy street. Party buses, drunks, heavy trucks, police sirens, consequently 3 sleepless nights. Also the room was very basic and unwelcoming, with childsize beds and pillows.
Stayed 3 nights in Sep 2023
Response from Beda on Sep 18, 2023
Dear Paul,Thank you for sharing your feedback regarding your recent stay at Hotel Astoria. We apologize for the inconvenience you experienced due to noise from the street, which impacted your sleep quality. We understand how important a peaceful night's sleep is, and we regret that you had three sleepless nights.Regarding the room, we appreciate your input. We strive to offer comfortable accommodations, and we're sorry to hear that the beds and pillows did not meet your expectations. Your feedback is valuable, and we will review our room offerings to ensure a more welcoming experience for our guests.We truly value your comments, and we hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Best regards,Reception BedaHotel Astoria, BW Signature Collection

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful building, built in the 30's, and lovely staff and breakfast!
Stayed 1 night in Sep 2023
Response from Mikkel on Sep 14, 2023
Dear Lisa,Thank you for choosing to stay at our hotel and for your kind words about our beautiful historic building, our lovely staff, and our delicious breakfast. We're thrilled to hear that you enjoyed your experience with us.It's guests like you who make our efforts truly rewarding. If you have any further feedback or suggestions, please feel free to share them. We're always looking for ways to enhance our guests' experiences.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Mikkel Sørensen Hotel Manager

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was convenient as close to train station and attractions. The staff were very accommodating, the bed was against a wall but easily moved.
Stayed 3 nights in Sep 2023
Response from Mikkel on Sep 8, 2023
Dear Rosie, Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found our hotel convenient due to its proximity to the train station and nearby attractions.It's great to know that our staff provided you with excellent service and were accommodating to your needs. We appreciate your flexibility regarding the bed positioning, and we're glad it could be easily adjusted to your liking.We hope you had a wonderful time exploring the nearby attractions and that your overall stay was comfortable and enjoyable. If you have any more comments or suggestions, please feel free to share them with us. We look forward to welcoming you back on your next visit to the area.Warm regards,Mikkel Sørensen Hotel Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful bar service
Stayed 1 night in Sep 2023
Response from Oliver on Sep 3, 2023
Dear David,Thank you for taking the time to leave us a review.We are very happy to hear that you enjoyed your stay and especially our bar.We hope to welcome you again in the future!Best regards,Oliver, Service ManagerHotel Astoria.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Filip on Sep 4, 2023
Dear Michael,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception FilipHotel Astoria, BW Signature Collection

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station, easy access
Stayed 1 night in Aug 2023
Response from Nicoline on Aug 29, 2023
Dear David,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

10/10 Excellent

Lanette

Stayed 1 night in Aug 2023
Response from Nicoline on Aug 29, 2023
Dear Lanette,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend ♡
I stayed here for 13 days as a solo traveler and loved every minute. The room was spacious and clean. There's a delicious breakfast included and was very fresh and had many choices. WIFI was strong. The trains sound like a low rumble and did not disturb my sleep at all. The lobby served wine, beer and soft drinks for a cost. There is also a coffee, tea and ice water station with a bowl of fruit 24/7. The hotel is a minute walk to central station and a 5 minute walk to Tivoli. I was greeted with a hello each and every time I passed by the front desk and the staff are there to help with any questions you may have. There's a warmth to the lobby and cozy chairs and couches to meet other travelers. I would highly recommend this hotel.
Stayed 13 nights in Jul 2023
Response from Oliver on Aug 26, 2023
Dear Deborah,Thank you for taking the time to leave us a review.We are thrilled about your lovely review and are very happy to have been able to accommodate you with such a great experience in our beloved Copenhagen. We hope to see you again in the future for another great time :)Best regards,Oliver, Service ManagerHotel Astoria.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicoline on Aug 29, 2023
Dear James,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

10/10 Excellent

Alice

Stayed 3 nights in Jul 2023
Response from Nicoline on Aug 29, 2023
Dear Alice,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Nicoline on Aug 29, 2023
Dear Alex,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

10/10 Excellent

Tracy

Stayed 4 nights in Jul 2023
Response from Nicoline on Aug 29, 2023
Dear Tracy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicoline on Aug 29, 2023
Dear Nancy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If we can be of assistance in the future, please don't hesitate to contact us.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Reception NicolineHotel Astoria, BW Signature Collection

6/10 Okay

Gretchen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is located right next to the train station so is a very convenient location. The hotel is old with dated decor and very small rooms. The front door was locked all the time during our stay (or at least every time we entered the hotel. We found this to be strange. There is no AC and the street noise made it not ideal to have the windows open. Fortunately there was a fan in the closet, which was helpful. For a quick stay with easy access to the train station, this hotel is fine. The staff was great and breakfast was nice.
Stayed 1 night in Jun 2023
Response from Mikkel on Jun 27, 2023
Dear Gretchen,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input as it helps us identify areas where we can improve.We are pleased to hear that our convenient location near the train station was beneficial for your travel needs. However, we apologize if the dated decor and small rooms did not meet your expectations. Please be assured that we take guest comfort seriously, and we are constantly exploring ways to enhance our facilities and room offerings.Regarding the locked front door, we apologize for any inconvenience this may have caused. We prioritize the safety and security of our guests, and sometimes, additional security measures may be implemented. Nevertheless, we appreciate your feedback, and we will review our procedures to ensure a smoother experience for our guests.We understand that the lack of air conditioning and street noise made it less ideal to have the windows open. We are glad that the fan provided in your room offered some relief. We are continuously evaluating ways to improve the comfort of our guests, and your feedback will be taken into consideration for future enhancements.We are delighted to hear that our staff provided great service and that you enjoyed our breakfast offerings. Your kind words will be shared with our team members, as it will serve as encouragement to continue delivering exceptional service to our guests.Thank you for choosing our hotel for your stay, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with, please do not hesitate to contact us directly.Best regards, Mikkel Sørensen Hotel Manager