Beach/ocean view

Reviews of Hotel MDS ConcepciĆ³n

3.5 out of 5
Hotel MDS ConcepciĆ³n
Calle A no 809 Brisas del Sol, Talcahuno, Concepcion

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 99 reviews" "
Rating 8 - Good. 30 out of 99 reviews" "
Rating 6 - Okay. 7 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 0 out of 99 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

5.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Stayed 9 nights in Oct 2023

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Habib

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff lack hospitality training. Almost impolite and rude due to lack of training and my expectation in a 5 star facility
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was under renovation. No gym, no pool, only one elevator was functioning and there were materials and furniture everywhere. The check in was long and they made me wait until 3 pm to give me a room. Room service did not work. I left checked out 9/4 because it was very bad. I am waiting for a refund and apology.
Stayed 3 nights in Sep 2019

6/10 Okay

Ran

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 14, 2018
Estimado (a) HuĆ©sped, Muchas gracias por entregarnos su calificaciĆ³n y por habernos preferido como su hotel en la ciudad. Esperamos recibirlo prontamente.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Short Stay - would stay again
Only a short stay ahead of a local meeting. Convenient location and good level of service and quality of hotel.
Stayed 1 night in Aug 2018
Response from Pilar Varela Lanuza, Gerente General on Aug 31, 2018
Estimado Matthew, Muchas gracias por habernos preferido como su hotel en la ciudad de ConcepciĆ³n. Nos alegra saber que hemos cumplido con sus expectativas y esperamos seguir contando con su visita. Un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay.
great stay, totally recommend.
Stayed 1 night in Jan 2018
Response from Danitza DurƔn G - Aseguramiento de Calidad on Jan 30, 2018
Dear Guest, We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best regards.

10/10 Excellent

V, santiago, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good facilities and better people and management
Stayed 1 night in Jan 2018
Response from Maria Pilar Varela. on Jan 9, 2018
Dear Guest, We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best regards, Maria Pilar Varela. General Manager

6/10 Okay

Lilian Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service and reception are very dissapoint
I was left hanging on the phone for an hour at intervals talking to different people who did not speak english, called back many times, same story, all i wanted to do was to verify my booking so my wife could put expenses on my credit card, terrible service, no apology from them, never again
Stayed 1 night in Jul 2017
We sincerely regret the inconveniences and the service provided, clearly this does not convey our quality of service or demonstrate our professionalism as professionals in the industry. Again my most sincere apologies and we have already taken the necessary actions so that this does not happen again. Best regards, Maria Pilar Varela.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Oskar in the bar is fabulous. They try hard to speak English. Very accomadating.
Stayed 7 nights in Jun 2017
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon, Maria Pilar Varela. General Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jessica

Liked: Cleanliness, staff & service

10/10 Excellent

MARCO, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Very happy with this hotel. Staff at the restaurant for dinner is the best, not to happy with staff at the breakfast. I recommend this hotel!!!
Response from Danitza DurƔn on Nov 7, 2016
Dear Mr. Marco , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best Regards, Danitza DurƔn G. Quality Assurance Manager. E-mail: danitza.duran@sonestaconcepcion.cl

10/10 Excellent

Juan P, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and convenience location!
Went there for business and the hotel service, location and facilities were great!
Response from Romulo Verdugo on Feb 27, 2016
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon

10/10 Excellent

Cristian, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
This is the perfect spot both for business and leisure travelers, great facilities including restaurants, casino and spa all served by good attitude people, all willing to make your stay unforgetable. Congratulations!!!!! And thanks for everything
Response from Romulo Verdugo on Apr 17, 2015
Dear Cristian , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon

8/10 Good

Rosie, San Jose, California

Liked: Cleanliness, staff & service, room comfort
The staff makes up for the rest....
Hotel wifi is bad, we could never get connected. Carpets need to be changed or deep cleaned (they were decent but clearly worn). The complimentary coffee/tea downstairs near the reception was never hot and the water was never cold. Overall the hotel provided a pleasant atmosphere. We rented two rooms. The bedding and overall room was clean.
Response from Romulo Verdugo on Apr 17, 2015
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We have to do improvements in the wifi, with better signal and speed. We hope you will visit us soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Madison, WI, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonesta -- outstanding
Had a week here. Amazing hotel, outstanding breakfasts (especially on Sunday) with lots of fruits (fresh and stewed), comfortable and clean -- excellent. Only detriment is that it is a little far from 'anywhere' -- there is a nice mall about 1 km away, though. VERY friendly and helpful staff and restaurant people.

8/10 Good

World traveller, Letchwoth UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, friendly service
The staff were friendly and accommodating. Room was clean and with a very comfortable bed. Breakfast was very basic, and the whole lobby area and breakfast room were very cold, with guests eating breakfast with their coats on. Location was out in the sticks so there was nothing of note nearby apart from the University. It didn't bother us as we were staying for one night and our host took us out for dinner and took us aroud.
Response from Romulo Verdugo on Jan 31, 2015
.Dear Guest, we thank you for the time taken to give us your feedback through this important travel community. For us it is very important to your satisfaction and motivates us know your experience reached expectations, also want to thank your positive comments about breakfast, cleaning and our staff. We hope to come back and visit us soon! Best Regards,

10/10 Excellent

Marcelo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Beautiful place, great service, my only compliant was an internet connection no good all time
Response from Romulo Verdugo on Sep 6, 2014
Thank you for taking your time for filling out our experience survey. Thank you again for your great comments. We have being daily working with all the employees for creating an excepcional experience for our guests. About the internet connection, we are imporiving in our signal and speed. Sir, it is a pleasure having you as one of our most valued guests and we hope we will have you soon in our hotel.

10/10 Excellent

pablo, santiago de chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice experiencie!
I had a real y nice time at this hotel. I just spend one night and the staff from the reception were great!. I am allergic to fether pillows and I asked to chnge the pillows for syntethic. I was dinning and people from housekeeping contact me and confirm they changed. Small details can change everything. Congratulations!
Response from Danitza DurƔn / Sonesta Hotel Concepcion on Nov 7, 2016
Dear Mr. Pablo We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best regards, Danitza DurƔn G. Quality Assurance Manager E-mail: danitza.duran@sonestaconcepcion.cl

10/10 Excellent

monica, Sydney/Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
my stay at sonesta hotel was great, the service, the food, my comfy bed, so clean, good location and great staff. Very happy with everything.

6/10 Okay

Igor, Valparaiso

Liked: Staff & service
Disliked: Cleanliness
Important aspects need improvement
Sonesta ConcepciĆ³n -Talcahuano is a nice hotel in a good location, near Carriel Sur Airport, close to a large shopping center and with easy access to main roads to the cities of ConcepciĆ³n, Talcahuano and San Pedro de la Paz. It is also next to a gambling casino. In my opinion, based on events that took place in the early morning hours on the floor I was staying, security and control of access to the room floors is an important aspect that needs improvement. Additionally, details related to room cleaning and maintenance need attention from hotel staff. I had the opportunity to discuss these issues and my experiences with the hotelā€™s Quality Assurance Manager, who agreed with my appreciation. I believe the issues will be attended to, and necessary improvements will be implemented.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Harri Fenzl, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Gourmet Restaurant at Affordable Price
overall very good experience, not much to say. However we were surprised by the quality of the restaurant food! Lunch menu was a very good buffet with love for small details, like seafood in shells. Dinner had also spectacular dishes like slowly roasted boneless beef ribs (not pork ribs what you usually get) and lamb.

8/10 Good

Paquette, Windsor, qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very quiete, very good services
Very nice and confortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast change all day
good and excelent. bed is comfort and staff is very kind

10/10 Excellent

Osvaldo, santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sonesta concepcion
I have been there often. Excellent rooms fast internet, excellent restaurant.

10/10 Excellent

C, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonesta - great option in Concepcion
The Hotel is part of the Casino in the region, and it's well located, close to the airport and to the main shopping centre. Quality and comfort of the Hotel are of superior standard ... Well recommended for a stay in the Bio Bio surroundings.

10/10 Excellent

Joan, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to find
The hotel was very nice , the problem was I had a hard time finding, gps couldnt find it, and when I did find calle A nothing was there, I asked at a local store who never heard of it strangely enough as its a big beautiful hotel. the webpage shows two addresses. Im still confused as to where it was actually located, it was late at night when I finally decided to go to a holiday in, to book a room, after explaining to them that I could not find the sonesta. He was able to tell me where to go. All in all it was a very nice place, but because it was so late when I found it, i was not able to enjoy the amenities, restaurant was closed etc.

8/10 Good

Janet, Lewiston, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel a bit spendy.
A tad expensive but well worth it in Concepcion area. We were delighted to find there was a casino as part of the complex. Very good service. Only .9mi from airport but you have to take a taxi around several highway circles to arrive.

10/10 Excellent

Brentos, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place near airport hands down
Great place w/ great service meeting our needs. Spa lady is very nice as well.

10/10 Excellent

LUIS OSCAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cĆ³modo situado cerca del aeropuerto, consta de buenas instalaciones, casino, restaurantes dentro del mismo recinto. Si bien es un buen hotel
Stayed 1 night in Jan 2023

8/10 Good

Leonardo

Liked: Cleanliness, property conditions & facilities
En general bien excepto dos cosas: 1. Encontramos la cama dura 2. Al desayuno mucha mucha gente lo cual repercute en la calidad del servicio, los garzones se hicieron insuficientes
Stayed 1 night in Jan 2019
Response from Pilar Varela Lanuza, Gerente General on Jan 25, 2019
Estimado Leonardo, Muchas gracias por su calificaciĆ³n y opiniĆ³n a nuestro servicio. Tenga plena certeza que trabajaremos en sus observaciones con el propĆ³sito de brindar siempre un servicio memorable y que cumpla con las expectativas de nuestros huĆ©spedes. Esperamos recibirlo prontamente.

10/10 Excellent

Juan Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Pilar Varela Lanuza, Gerente General on Jan 4, 2019
Estimado Juan Claudio, Muchas gracias por habernos compartido su calificaciĆ³n y por habernos preferido como su hotel en la ciudad de ConcepciĆ³n. Nos alegra saber que hemos cumplido con sus expectativas y esperamos recibirlo prontamente. Un cordial saludo,

10/10 Excellent

JUAN FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, es ir a la segura.
Todo bien como siempre.
Stayed 1 night in Dec 2018
Response from Pilar Varela Lanuza, Gerente General on Dec 30, 2018
Estimado Juan Francisco, Agradecemos su calificaciĆ³n y valiosos comentarios acerca de su experiencia con nosotros durante su reciente estadĆ­a. Nos alegra saber que se ha sentido a gusto y esperamos recibirlo prontamente.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Pilar Varela Lanuza, Gerente General on Dec 29, 2018
Estimado Juan, Muchas gracias por compartirnos su calificaciĆ³n acerca de su reciente estadĆ­a con nosotros. Nos alegra saber que hemos cumplido con sus expectativas. Un cordial saludo,

8/10 Good

yvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Pilar Varela Lanuza, Gerente General on Dec 6, 2018
Estimado HuĆ©sped, Muchas gracias por entregarnos su calificaciĆ³n y compartirla a travĆ©s de esta importante comunidad. Esperamos recibirle prontamente. Un cordial saludo,

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Stayed 3 nights in Nov 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 19, 2018
Estimada Vanessa, Muchas gracias por entregarnos su calificaciĆ³n y por preferirnos como su hotel en la ciudad. Esperamos contar con su pronta visita.

10/10 Excellent

SebastiƔn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 19, 2018
Estimado SebastiĆ”n, Muchas gracias por entregarnos su calificaciĆ³n y por preferirnos como su hotel en la ciudad. Esperamos con gusto recibirlo prontamente.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relajo asegurado
Muy buena opciĆ³n para pasar la noche con actividades en su teatro y/o el casino.
Stayed 1 night in Oct 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 14, 2018
Estimado Armando, Muchas gracias por entregarnos su opiniĆ³n y valiosos comentarios. Nos alegra saber que hemos cumplido con sus expectativas y esperamos recibirlo prontamente. Un cordial saludo,

10/10 Excellent

Isabel Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso y CĆ³modo
El hotel nos encantĆ³, cĆ³modo, la gente atenta, limpio. Solo dos comentarios para mejorar El primero que al llegar, el frente del Hotel estĆ” ocupado por taxis, por lo cual nos pusimos un poco mĆ”s lejos para hacer el check in y bajar las maletas. Al comentar esta situaciĆ³n a la recepcionista, nos dice que es polĆ­tica del hotel, lo que me pareciĆ³ casi increĆ­ble, entonces le dijimos ā€œ entonces los taxis tienen preferencia sobre los pasajeros?ā€ Dijo que asĆ­ era. No tengo nada contra los taxis, es mĆ”s es conveniente que hayan para las personas que andan sin auto. Pero en todos los hoteles que he ido, estĆ”n a un costado o un poco mĆ”s lejos y cuando se les llama vienen a la puerta. AsĆ­ los pasajeros pueden quedar en la puerta para bajar las maletas etc. La segunda, en la pieza, el tope de la puerta de entrada, no es el tĆ­pico redondo si no unos que son un fierro largo, en la noche mi marido se levantĆ³ al baƱo, a pies pelado y oscuro, se pegĆ³ muy fuerte en el dedo chico, este le amaneciĆ³ hinchado y morado, se lo pudo haber quebrado. Creo que son cosas que se pueden mejorar
Stayed 1 night in Oct 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 15, 2018
Estimada Srta. Isabel Muchas gracias por habernos preferido como su hotel en la ciudad de ConcepciĆ³n, nos alegra saber que hemos cumplido con sus expectativas y que se ha sentido a gusto con nosotros. Esperamos recibirla prontamente. Un cordial saludo,

6/10 Okay

Verified traveller

Hotel requiere revisiĆ³n de sus protocolos
Stayed 2 nights in Sep 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 12, 2018
Estimado (a) HuĆ©sped, Muchas gracias por habernos compartido su calificaciĆ³n y observaciones de mejora. Nos alegra saber que hemos cumplido en parte con sus expectativas y esperamos recibirle en una prĆ³xima oportunidad. Un cordial saludo,

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Stayed 1 night in Sep 2018
Response from Pilar Varela Lanuza, Gerente General on Nov 12, 2018
Estimado Christian, Muchas gracias por habernos entregado su opiniĆ³n y haberla compartido con nuestra comunidad de viajeros. Agradecemos de igual manera su preferencia y esperamos recibirlo prontamente. Un cordial saludo,

8/10 Good

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel sĆ³lido 4 estrellad
Buen hotel
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
piscina muy pequeƱa...baƱo turco no funciono...piso sucio en restarante al desayuno
Stayed 1 night in Sep 2018
Response from Pilar Varela Lanuza, Gerente General on Sep 19, 2018
Estimado HuĆ©sped, Muchas gracias por habernos compartido su opiniĆ³n acerca de su experiencia con nosotros. Lamentamos y nos disculpamos sinceramente no haber cumplido con sus expectativas y tomaremos las acciones necesarias para que nuestros servicios estĆ©n en perfecto funcionamiento cuando son ofrecidos a nuestros HuĆ©spedes. Reciba un cordial saludo,

10/10 Excellent

Lay erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Pilar Varela Lanuza, Gerente General on Aug 31, 2018
Estimado Lay, Muchas gracias por entregarnos su calificaciĆ³n y compartirla a travĆ©s de esta importante comunidad de viajeros. Esperamos recibirlo prontamente. Un cordial saludo,

8/10 Good

Raimundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen descanso
Es un hotel relativamente nuevo, con buen servicio. el Ɣrea donde se encuentra no tiene mƔs atractivo que el casino y sus anexos.
Stayed 2 nights in Jul 2018
Response from Pilar Varela Lanuza, Gerente General on Aug 31, 2018
Estimado Raimundo, Agradecemos el tiempo empleado en darnos su opiniĆ³n y compartirla con nuestros viajeros. Valoramos sus observaciones y esperamos recibirlo prontamente. Un cordial saludo,

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Danitza DurƔn G. on Jul 5, 2018
Estimado Alberto, Muchas gracias por compartir su calificaciĆ³n con el resto de nuestros viajeros y por habernos preferido como su hotel en la ciudad. Esperamos con gusto atenderle prontamente.