Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2014
Housekeeping didn't service our room. When we called for extra towels and bed linens, we were told to come to front to get them. Bedding was low end but in decent condition. Room was decently clean and large, which worked for our family of 5. Breakfast was fine and convenient. Overall, decent value and close to airport, but nothing special.
Comment from Hotel Management
23-Oct-2014 by Paul, Hotel Management
Thank You for taking the time to comment on your stay with us. Our apologies that you were missed by our Housekeeping staff, and that you had to come to the front desk to get fresh linens. Thank You
3 out of 5
by A verified traveller from michigan

Room, what room.

Posted 15-Sep-2014
Selected room with additional sofa bed to accommodate entire family of 6. Sofa bed wood not fold out completely without having to rearrange other furniture, and I'm not talking about a end table or coffee table, I'm talking dressers and tv stands. After all that once sofa bed was fully deployed it blocked the hotel door only allowing it to open about half way. I usually am surprised in the good at this brand hotel with the extra room the rooms have. Might go back if on business but for vacation. Also the cleaning staff wiped the cups out with what i can only assume is a dirty rag from the bits of unknown left i the cups. Not all bad the day staff was fantastic even chatted with my overly chatty kids. Night staff knocked some points off for shrugging there shoulders when i asked about the sofa bed not fitting in the room and blocking the door.
Comment from Hotel Management
18-Sep-2014 by Paul, Hotel Management
Thank You for your comments regarding your stay with Springhill Suites Columbus Airport Gahanna. Our renovation in 2013 brought us larger sofas, with larger sofa beds, but a little less room once they're opened up. Thanks again for your comments,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2014
Excellant experience... thanks It is difficult to simply review a hotel positively... I want to just say excellent and thanks! When submitted, I get an "Ooops! Please add more". I was tempted to just say, "forget it!", but I am also in a service industry [healthcare] and know that it counts. Please consider reformatting this review to make it easier for people with their busy, busy lives.
Comment from Hotel Management
19-Sep-2014 by Paul, Hotel Management
Thanks so much for your comments, and for taking the time to fill it out!! It makes our day to hear great comments like yours.... Thanks again!
3 out of 5
by A verified traveller

Posted 4-Aug-2014
We stayed in a double bed suite room for two nights that wasn't as nice as we had expected. The beds were uncomfortable and there weren't any sheets for the sofa bed. We had to request sheets for the sofa bed. After being gone all day we came back to our room at 4:50 pm to find that our room had not been cleaned and towels had not been replaced. Both nights that we stayed we had to request extra towels and washcloths. There weren't any available towels in the pool area, we had to go out and ask at the desk. Overall, we would not stay at this hotel again . Not good for the amount that we paid for our room.
Comment from Hotel Management
13-Aug-2014 by Paul, Hotel Management
Thank You for taking the time to share your experience with us. Our apologies that our Housekeeping services were below par, and that you had to ask for pool towels. We strive to give the best service possible, and these issues will be addressed with our staff to ensure that it doesn't happen in the future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Great place to stay - only one complaint!

Posted 28-Jul-2014
Well maintained, clean hotel. Friendly staff, great breakfast. One complaint - we were above the patio that is out back of the pool, and people were out there talking and laughing until around 3 in the morning! Other than that, it was a great stay...
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 15-Jul-2014 on Hotels.com
4 out of 5
Recommended
by Kiyoto

This traveller left a rating score only Posted 25-Jun-2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by Rod

Not a bad place to stay.

Posted 13-Jun-2014
I received a hidden $60 charge on my credit card from Expedia after my stay. There was no way to close the air conditioning vent when sleeping in the bed next to the unit. It was cold. Also, the beds were too soft.
5 out of 5
Recommended
for Families
by Haneen from East Lansing, MI

Rock on the Range Weekend

Posted 23-May-2014 on Hotels.com
I really enjoyed staying at this hotel. The staff was friendly and eager to help out. The breakfast was repetitive but it's free food so I'm not complaining :D This is a definite stay. My only problem was that it was far from the Crew Stadium and we had to drive back and forth, $20 Fri-Sun. But it's not far from Easton Town Center which is a must visit! I really enjoyed my stay and if the hotels closer to Crew Stadium are filled, this is my number one choice!
4 out of 5
Recommended
by liv from gahanna oh

good place to crash a night or two

Posted 23-May-2014 on Hotels.com
wasn't expecting unclean items in the room but they did accommodate me with half off the room and new items very nice staff