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Reviews of Springhill Suites by Marriott Columbus Airport Gahanna

3 out of 5
Springhill Suites by Marriott Columbus Airport Gahanna
665 Taylor Rd, Columbus, OH

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 789 reviews" "
Rating 8 - Good. 236 out of 789 reviews" "
Rating 6 - Okay. 91 out of 789 reviews" "
Rating 4 - Poor. 55 out of 789 reviews" "
Rating 2 - Terrible. 29 out of 789 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Valerie

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The breakfast buffet had left over dried up sausage gravy. Also the sink near microwave in the room leaked the Toilet ran all night, and the coffee pack did not fit in the coffee maker
Stayed 1 night in Apr 2024
Response from sc on Apr 17, 2024
Thanks for choosing the Springhill Suites. We apologize for fallen short of your expectation. We appreciate your feedback, this will be shared with the team and management.Thanks again,Sharon C

10/10 Excellent

Imuetinyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Thank you all.
Stayed 1 night in Apr 2024
Response from sc on Apr 17, 2024
Thank YOU, Thank YOU!! Springhill Suites appreciate your feedback and this will be shared with the team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sc on Apr 15, 2024
Thank YOU, Thank YOU!! We appreciate you for choosing the Springhill Suites. Your feedback will be shared with our amazing team. Come back real soon.Thanks again,Sharon C

10/10 Excellent

Charnik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property and the employees were very friendly
Stayed 1 night in Apr 2024
Response from sc on Apr 15, 2024
You're the BEST!! Thank you for your feedback we appreciate you. Your feedback will be share with the team.Thanks again,Sharon C

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, amenities
The ladies at the front desk are quick and sufficient. Pleasantly nice and helpful. The guy who set up breakfast is clean, kind and very helpful
Stayed 1 night in Apr 2024
Response from sc on Apr 12, 2024
Thanks so much for your feedback, this is most appreciated and your information will be shared with our amazing team. Thanks you so much.Enjoy your day,Sharon C

10/10 Excellent

Priscilla

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The fold out sofa bed mattress was dirty but other than that it was fine and close to airport
Stayed 1 night in Apr 2024
Response from sc on Apr 12, 2024
Good morning, thanks for your feedback this is most appreciated. Thank YOU, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

richard

Liked: Cleanliness, amenities, property conditions & facilities
I have a handicap parking placard. I know there needs to be certain percentage of handicap parking spots of the entire parking space. I noticed that the handicap spots were always full. Not sure you can do, other than increasing the total number of parking spots.
Stayed 1 night in Apr 2024
Response from sc on Apr 12, 2024
Thank you for choosing the Springhill Suites. Your feedback will be share with our team and management regarding this information. We appreciate you.Thanks again,Sharon C

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sc on Apr 12, 2024
You're the BEST, and we appreciate and thank you so much. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have handicapped parking, it may have been unusual, but I couldn’t find an empty handicapped parking spot.
Stayed 1 night in Apr 2024
Response from sc on Apr 6, 2024
Thanks so much for your feedback, we appreciate the information. I notice we did fall short of your expectation we do apologize for the inconvenience. I will share your feedback with our team and management. Thanks again,Sharon C

6/10 Okay

Sean, BEAVER CREEK

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from sc on Mar 26, 2024
Thanks for choosing the Springhill Suites. I see we have fallen short of your expectation, we apologize for any inconvenience. I will share your feedback with our staff and management. Thank you,

10/10 Excellent

Nyasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, room was very nice. My young daughter loved it. The only issue was that my sink was loose which wasn't a huge deal as the water ran well. I did notify the front desk about it. Breakfast was simple but good. I would recommend and stay again. It was also in great distance of other places I had to go during my time there.
Stayed 2 nights in Mar 2024
Response from c on Mar 22, 2024
You're the BEST!!! Thanks so much for your feedback, we appreciate you choosing Springhill for you lodging. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

Willie

Travelled with family
Liked: Staff & service
We checked in early, received a room on 1st floor. It was next to the dryers, washing machine and closest to the front desk, and on front side of hotel. Just give the nxt customer a heads-up about this room.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for the review, we appreciate your feedback!

10/10 Excellent

Dennis

Stayed 2 nights in Mar 2024
Response from sc on Apr 12, 2024
You're the BEST!!! Thanks so much for choosing the Springhill Suites. We appreciate you, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from sc on Apr 6, 2024
You're the BEST!!! We appreciate you. Thanks so much for the feedback, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Stanley, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy does it on the air freshener spay !
Stayed 5 nights in Mar 2024
Response from sc on Mar 12, 2024
We could not have made it with out YOU!. Thank you for you feedback we deeply appreciate you. I will share your feedback with our amazing team. Again Thank YOU.Sharon C

8/10 Good

Sheneil

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay wish food was closer
Stayed 1 night in Mar 2024
Response from sc on Mar 12, 2024
Thank you for your feedback. There are several restaurants close to this location, we apologize we did not share that information. Next time. We appreciate your feedback and it will be share with the team.Thanks again,Sharon C

10/10 Excellent

Letitia Thelma

Liked: Cleanliness, amenities
Very quiet and relaxing
Stayed 3 nights in Mar 2024
Response from sc on Mar 10, 2024
Thanks so much for choosing the Springhill Suites. We thank you for your feedback and I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was very clean with nice furnishings. I liked the design of the suite...not too big, but a comfortable space. We had a problem with the bathroom sink draining slowly which was taken care of promptly. Accommodating and friendly staff. I would stay here again.
Stayed 2 nights in Mar 2024
Response from sc on Mar 5, 2024
Your the BEST!!! Thanks so much for your feedback, it is most appreciated. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C

10/10 Excellent

William, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from sc on Mar 6, 2024
Thank You, Thank You, we appreciate you for choosing the Springhill Suites for your lodging experience. I will share your feedback with our amazing team. Come back soon.Thanks Sharon C

6/10 Okay

Elizabeth

Travelled with group
Disliked: Cleanliness
This hotel is just 'ok.' I stayed here because I was flying in late and there was a complimentary shuttle service from the airport to the hotel. Upon checkin at 10:45pm, I went to my room and the toilet was running. I didn't want to deal with waiting for Maintenance to come help - so I immediately asked for another room. I was given a different room - but it was quite dirty. There was a crushed cracker on the ground, a dried pineapple on the ground, dried liquid on the bedside table, a dead bug in the bathroom sink, purple something all over 1 of the walls. The electronic shade didn't work - so it was like not having a window, at all. The heat didn't work and the outlets weren't strong. Although I made sure all of my electronics were charging before I went to bed - nothing charged all night. I was pretty frustrated. I asked for a different room on my 2nd and last night there and they gave me a much better room. I was disappointed in the service and the lack of care for my terrible experience on night 1. I expected to have a discount taken off my final invoice or a complimentary night for the dirty room on night 1 - but I didn't get anything. The price was right for this location - but don't expect a nice Marriott experience. It was not a very clean hotel. I was pretty disappointed and I don't plan on staying there again.
Stayed 2 nights in Mar 2024
Response from sc on Mar 4, 2024
Thanks for your feedback. I see we have fallen short of your expectation, for that we do apologize to you. I will share your feedback with management. Again we do apologize for any inconvenience.Thank you,Sharon C

10/10 Excellent

Krystle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, modern, not crowded, will stay again.
Stayed 1 night in Mar 2024
Response from sc on Mar 3, 2024
Thanks so much for your feedback, we appreciate YOU. I will share your feedback with our amazing team. Come back soon.Thank you again,Sharon C

10/10 Excellent

Wayne, West Seneca

Travelled with family
Liked: Amenities
Great comfortable place to stay near Columbus
Stayed 1 night in Feb 2024
Response from sc on Feb 26, 2024
Thank you, we appreciate your feedback, I will share your feedback with our amazing team. You're the BEST!Thank you,Sharon C

10/10 Excellent

Sonal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Lovely staff and good breakfast. Large room that gave everyone their own space
Stayed 1 night in Feb 2024
Response from sc on Feb 26, 2024
Most helpful having your own space. Thank you for your feedback. I will share your information with our team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We coming staff was exceptional. Very nice stay and close to airport
Stayed 1 night in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. We appreciate you. I will share your feedback with our amazing team. Come back soon.ThanksSharon Cunningham

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. I will share your feedback with our team. Come back real soon.ThanksSharon Cunningham

6/10 Okay

Pamela

Stayed 2 nights in Feb 2024
Response from sc on Mar 22, 2024
Thanks for your feedback, I see we fallen short of your expectation, we apologize for any inconvenience. I will share your feedback with our team. Thanks again,Sharon C

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was lovely !!
Stayed 1 night in Feb 2024
Response from sc on Feb 21, 2024
Thank you, thank you. We appreciate you choosing the Springhill. I will share your feedback with our amazing team. Come back soon!Thanks again,Sharon C

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, good breakfast
Stayed 1 night in Dec 2023
Response from sc on Feb 21, 2024
You're the BEST! Thanks for your feedback we really appreciate you and your visit. I will share your feedback with our amazing team. Come back soon.Thank you,Sharon C

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sc on Feb 21, 2024
Thanks to YOU!! Springhill appreciate you and the visit. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, will return
My brother & I stayed as it was around the corner from Walnut Grove Surgical Center, staff was so professional , the breakfast was so good with many options. Highly recommend.
Stayed 1 night in Jan 2024
Response from sc on Jan 18, 2024
YOU ARE THE BEST!!! We want to thank you for choosing the Springhill Suites, come back soon. I will share your feedback with our amazing team.Again, thank you,Sharon at the desk

10/10 Excellent

Anais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is superb! Adien was amazing.
Stayed 2 nights in Jan 2024
Response from sc on Jan 16, 2024
Thanks so much for choosing the Springhill Suites. We appreciate you. Come back soon, I will share your feedback with our team. Once again THANK YOU.Sharon C

8/10 Good

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good place, great distance from our venue. And it has some good eateries nearby. Well lit with good parking.
Stayed 2 nights in Dec 2023
Response from sc on Jan 16, 2024
Thanks for your feedback, we appreciate you. I will share your feedback with our team.Thanks again,Sharon C

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice, clean and comfortable and the staff was friendly. However, the airport and other ambient noises made for a not so quiet nights sleep.
Stayed 2 nights in Dec 2023
Response from sc on Jan 16, 2024
Thanks for choosing the Springhill Suites. We do appreciate your feedback and this information will be shared with our team.Thanks again,Sharon C

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from sc on Jan 16, 2024
THANK YOU, THANK YOU, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute reservation for a friend that turned out to be a great time
Stayed 4 nights in Dec 2023
Response from sc on Dec 29, 2023
Thanks so much, We appreciate you, I will share your feedback with our team. Come back soon.Thanks again,Sharon C

2/10 Terrible

Angela

Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
I see we have fallen short of your expectation, and we apologize to you. I will share your feedback with our amazing team. Thanks Sharon C

2/10 Terrible

Jerry

Stayed 1 night in Dec 2023
Response from sc on Jan 16, 2024
I see we have fallen short of your expectation. We do apologize for any inconvenience. I will share your feedback with out team.Thank you,Sharon C

10/10 Excellent

YeVonda

Travelled with family
Liked: Property conditions & facilities
Very comfortable
The room was INCREDIBLE, would love to stay longer and enjoy the comfort-- instead of just the convenience for a 5am flight. It was after 10pm when we checked in --thankfully everything thing was in order for a smooth process, so the desk clerk only had to put down her cell phone for less than 2 minutes AND she managed to check us in by uttering less than 10 words, with zero eye contact.
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Thanks for choosing the Springhill Suites. I do apologize for the check in process. I will share your feedback with our team. Again thanks for staying.Thanks again,Sharon C

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt care for the way you had to turn on shower. No easy access. The glass closest to shower head was sealed. Otherwise no other complaints. Breakfast was supplied. Rooms clean.
Stayed 3 nights in Dec 2023
Response from sc on Dec 17, 2023
Thanks, for the feedback, I will share this information with our team and management. We do apologize for the inconvenience.Thanks again,Sharon at the desk

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from sc on Dec 29, 2023
Your the BEST! We thank you for your feedback, I will share your information with our team. Thanks again,Sharon C

8/10 Good

Bill

Room set up
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Almost! we will take it. Thanks for your feedback, I will share your information with our team. Come back soon.Sharon C

8/10 Good

Kenneth L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well cared for. The bathroom area however was not at all conducive to my wife applying her makeup. Lighting was not bright enough. It could also have used a magnifying mirror.
Stayed 2 nights in Nov 2023
Response from sc on Dec 29, 2023
Thanks for the feedback, I will share this information we our team and management. Come back soon.Thanks again,Sharon C

10/10 Excellent

Algerta

Travelled with family
The hotel was cleaned, smelled good. The person at the check in was so nice. He let us check in early. I don’t have any complaint for this hotel.
Stayed 1 night in Dec 2023
Response from sc on Dec 29, 2023
Your the BEST!! I appreciate your feedback, I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

10/10 Excellent

Donald M.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful courteous staff. The room was clean & spacious. Subway right next door if needed. Airport shuttle offered.
Stayed 1 night in Nov 2023
Response from sc on Dec 29, 2023
Thank you, thank you. I will share your feedback with our amazing team. Come back soon.Thanks again,Sharon C

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Heater wasn’t the best. Breakfast was ok. Everything was good for the value.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 2, 2023
Thank you for the review!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and it was great for the price. Super clean, quiet and staff was very friendly. Would stay here again next time I’m in town.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay, clean room, plenty of space, and quick and amoorh check in.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in, staying for one night for business. Room is spacious and clean, bed is comfortable, front desk is pleasant and very welcoming, yet to visit the breakfast buffet, but so far so good. I recommend
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review!

6/10 Okay

William F.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bathroom had no exhaust fan. Tub base needs more non-slip footing. Sink area lighting was not very good, especially for women applying makeup etc. Couch was hard and very uncomfortable, however bed was very comfortable. Not sure we will use Marriot again, as there are many other options in this area.
Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank you for the review

10/10 Excellent

Elizabeth, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, room with desk, small couch, small fridge, sink. Very convenient.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for the review!