Ratings based on 715 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Venice, Italia

Worn and tired hotel

Posted 14-May-2015
This hotel is quite old and frankly needs to be re-done. There was no mini-fridge in our room and the entire experience was not what I expect from a four-star hotel costing as much as we paid.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-May-2015
Everything was great except for the fact that we were having issues with the air conditioning. It was late when we realized the issue so we didn't notify anyone. Other than that, it was a great hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the Theater

Posted 20-Apr-2015
Pros: Location and staff.
Location: Germantown within walking distance.
This hotel is right next to the Ohio Theater, a great old building. Lots of green space and government buildings in the area, but not a lot of shopping and dining.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Wedding Trip

Posted 11-Apr-2015
Pros: The people keep them all they are doing a great job. They absolutely are what would have us return.
Location: Columbus is a city with plenty to do.
We stayed a total of three nights and received excellent service from the moment we arrived. Two valets helped us unpack the car and escort us into the lobby. Our car was whisked away for parking. Emily on the desk was very sweet and helped us locate our SPG account even though it was long unused. Our room was clean and inviting. The bar staff were friendly and remembered our drinks on subsequent visits. Breakfast was good and Brian went out of his way to look after us. When we returned to the hotel after the wedding the staff asked if we'd had a good time and encouraged us to show our photo's. It felt like we were part of their family. We would highly recommend this hotel for its staff, location and general appearance.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, OH

Great and comforting staff

Posted 5-Mar-2015
Pros: Valet parkers went out of their way for me so often
Cons: Later room service hours
Lovely, beyond my expectations. The valet and staff were phenomenal.
4 out of 5
Recommended
for Couples
by Kerreyfrom Columbus Ohio

nice

Posted 23-Feb-2015 on Hotels.com
Overall stay was nice, front desk receptionist overnight wasnt to people friendly
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Nice Hotel

Posted 23-Feb-2015 on Hotels.com
It was a nice hotel at a good price for it's location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

Need to fix what's broke!

Posted 23-Feb-2015
Just little things were broke like the phone receiver. Title in the bathroom.
5 out of 5
Recommended
for Business Travellers
by Thonglom

This traveller left a rating score only Posted 22-Feb-2015 on Hotels.com
2 out of 5
by A verified traveller

Disappointed

Posted 21-Feb-2015
Pros: I like the location of the hotel. It was right across the street from the conference I was attending.
Cons: Improve there quality assurance that all rooms are checked for cleanliness before another guest stays in them.
Location: I only stayed one night. I went to the Ohio State House that was across the street.
For the price I paid for the room, I expected a better experience. This was my first time staying at a Sheraton. I'm not sure my room was actually cleaned after the last person stayed there. When I was in the shower, I found used towels hanging from the top of the shower rod. Needless to say, I will not stay at a Sheraton again. I will stay at a cheaper hotel that is cleaner.