Lobby

Reviews of Residence Inn by Marriott Columbus Downtown

3 out of 5
Residence Inn by Marriott Columbus Downtown
36 E Gay Street, Columbus, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 408 out of 669 reviews" "
Rating 8 - Good. 167 out of 669 reviews" "
Rating 6 - Okay. 49 out of 669 reviews" "
Rating 4 - Poor. 23 out of 669 reviews" "
Rating 2 - Terrible. 22 out of 669 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could use waffle marker if your Breakfast sandwich person. The potatoes on station were cold not sure how it was possible. Always room for improvement.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Alissa, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service
Room furniture needs to be updated
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Natalia, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM

8/10 Good

Lori, Los Angeles

Stayed 1 night in Mar 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service
I booked a one bedroom but the room didn’t have a door.
Stayed 1 night in Feb 2024
Response from GM on Mar 25, 2024
Dear Erin, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Firass Ismail, GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, property conditions & facilities
I ran into a Few Shady looking people around the property.. was approached by a young Man wanting to use my phone
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Dannielle, I am glad you had a five-star experience, even though some aspects of your visit were not ideal. Thank you for choosing our Residence Inn and sharing your feedback. We hope to host you again the next time you return to Columbus. Best, Firass Ismail, GM

10/10 Excellent

THOMAS

Travelled with partner
Liked: Amenities
Close to every thing.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear THOMAS, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our great location. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Firass Ismail, GM

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

6/10 Okay

Nicholas

Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Nicholas, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Firass Ismail, GM

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Takenya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly! Always greeted with a smile. The suite was perfect for our stay as it gave extra room for large bags.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Dear Takenya, The whole team is thrilled to be a positive reflection of Columbus and its friendly residents. Thank you for taking the time to share your excellent rating with us and other guests. We look forward to welcoming you back soon for another delightful stay. Best, Eric Johnson, GM

10/10 Excellent

stacie, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Feb 13, 2024
Dear stacie, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Eric Johnson, GM

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super friendly and helful. Love the valet parking.
Stayed 1 night in Jan 2024
Response from GM on Jan 13, 2024
Dear Sandra,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best,Eric JohnsonGeneral Manager

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GM on Jan 16, 2024
Dear Catherine, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Eric Johnson, GM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Room was really comfy. Quiet. Unique layout. Parking was expensive... Not unexpected due to downtown location.
Stayed 1 night in Jan 2024
Response from GM on Jan 10, 2024
Dear Anonymous, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and our friendly service. Our hotel aims to provide a truly unique experience, and we are thrilled that we exceeded your expectations. We look forward to welcoming you back to our Residence Inn in the future. Best, Eric Johnson, GM

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place to stay
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Laura, I’m so glad you enjoyed our hotel and its exceptional location! Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Eric Johnson, GM

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Beth

Travelled with family
Liked: Cleanliness, amenities
The onsite restaurant was great however the person that checked us in at the desk was kind of rude. She didn’t make eye contact or really make us feel welcome. The other issues we had were with the room. The carpet was torn up in places with the tack strip showing, dented fridge, and the side of the mattress had a stain that resembled urine that was covered by the sheets which we didn’t see until morning otherwise we would have requested a new room. The other issue we had was noise level in the hallway in the middle of the night from other guests (lots of yelling and cussing/party type noises). Breakfast was pretty good and checkout was good.
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Beth, I apologize for the poor experience you had at our hotel. Please rest assured that I will be discussing your feedback with our management team to identify areas for immediate improvement. We take great pride in providing exceptional accommodations and service, so we are taking your concerns very seriously. On behalf of the entire staff and management team, I would like to apologize once again for any inconvenience caused. Sincerely, Eric Johnson, GM

2/10 Terrible

Jeffrey

Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Jeffrey, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Eric Johnson, GM

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Dean, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Eric Johnson, GM

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear richard, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Eric Johnson, GM

8/10 Good

Patty

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear Patty, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Eric Johnson, GM

2/10 Terrible

Shazia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY. The location is in a sketchy part of downtown and there is no safe option for self parking. The valet was non existent and I had to hunt him down several times (behind the back of the front desk staff area) to take our vehicle. One time we couldn’t find him and had to hand off keys to the front desk staff. The front desk staff were worse, unfriendly, flat, and uninformative. I had no clue breakfast was offered or that housekeeping would not come during our stay. The room was cold with only one heating unit on the far end of the room. We weren’t provided blankets for the pull away couch and had to keep calling for blankets. Worst stay I have experienced in a long time. Do not stay here.
Stayed 2 nights in Dec 2023
Response from GM on Dec 19, 2023
Dear Shazia, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize we let you down. Your feedback is important to us as it demonstrates how some easily correctable mistakes on our team’s part can tarnish a guest’s opinion of our hotel. I will share your reflections with our staff, and we hope you will reconsider a return trip in the future. Sincerely, Eric Johnson General Manager

10/10 Excellent

Monicka

Stayed 1 night in Dec 2023

8/10 Good

Cole

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Alondra

Stayed 4 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Alondra, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Eric Johnson, GM

8/10 Good

Mary

Stayed 5 nights in Dec 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Columbus
It was a great hotel. Staff was very friendly and helpful
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear Martha, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. Thank you, especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you upon your return to the area! Best, Eric JohnsonGeneral Manager

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Dear Damon, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Hotel Management

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in an old bank is great and really good Bourbon bar built in as an added bonus
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Dear Andrew, Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed our exclusive accommodations and top-notch bar. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Staci Hanayik General Manager

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couch and chair covered with stains, paint peeling on doors in bathroom, no housekeeping services
Stayed 2 nights in Nov 2023
Response from GM on Nov 6, 2023
Dear Jennifer, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Marriott hotel. Thank you for your honest feedback, and please know that we will review it with the housekeeping staff as we are constantly working to provide cleanliness on a high level. We hope you will come back for an improved experience on a future trip. Sincerely, Staci Hanayik General Manager

8/10 Good

John

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Near wedding site
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Thomas,It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Staci HanayikGeneral Manager

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a great location. The staff were friendly, and the rooms were nice and clean. I would definitely stay there again.
Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Dear Katheryn,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Staci HanayikGeneral Manager

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful piece of history
The building gave the historical 19 century vibe. Although outdated, I loved everything from the furniture, bedding, dressers, fridge, stove, dishwasher...the whole ambiance. I will stay here again!!! Staff was friendly and so customer service oriented!!!
Stayed 3 nights in Oct 2023
Response from GM on Oct 18, 2023
Dear Anonymous, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Staci Hanayik General Manager

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location for a marathon weekend!
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Dear Isabel, We humbly thank you for staying with us and for strongly recommending our Residence Inn. We look forward to your next visit! Best, Staci Hanayik General Manager

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023
Response from GM on Nov 6, 2023
Dear Pamela, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Staci Hanayik General Manager

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

olivia

Stayed 1 night in Oct 2023
Response from GM on Nov 1, 2023
Dear olivia,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Staci HanayikGeneral Manager

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and very friendly staff!
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Laurie, I know I am biased, but I feel we have the finest hotel staff in Columbus. Thank you for taking time out of your day to rate your experience and compliment the team here. We enjoyed hosting you and hope to welcome you back soon. Best, Staci Hanayik General Manager

2/10 Terrible

Stina

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
How can places like this still excists?
No sistainability thinking at all. All bread is packed in plastic bag of their own and no recycling or reusing of the plastic. Plastic cuttlery, plates, coffe mugs and glas. Cant belive this! I do not recommend.
Stayed 2 nights in Oct 2023
Response from GM on Oct 28, 2023
Dear Stina,Thank you for your feedback. Our hotel is committed to the environment and proud to be one of TA's Green Hotels committed to green practices like recycling and EV charging stations. Additionally, we’ve partnered with Clean the World, a global organization that recycles and reuses complimentary toiletry items like shampoo, conditioner and soap. These supplies help reduce the spread of deadly diseases like cholera and pneumonia that are preventable with proper hygiene. This initiative helps to save the lives of the 9,000 children who die each year due to illness, as well as sparing our landfills from more than 75,000 tons of waste. I hope that this has restored your faith in us and that we will see you again.Sincerely,Staci HanayikGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
It was great. I could check in sooner than the normal check in time. The staff were friendly. Th breakfast was great. Overall, it is a great place to stay. It is close to convention center, many bars and restaurants.
Stayed 1 night in Oct 2023
Response from GM on Oct 5, 2023
Dear Anonymous, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our location convenient, the staff helpful, and our breakfast delicious. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Staci Hanayik General Manager

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was clearly an old bank and the details that they left in the hotel were very cool (breakfast is served in the vault!). Speaking of breakfast, it was also very good, with many options, and they even had cold brew coffee on hand! The room itself could use a little updating, as the lamps were clearly older and they could put in some modern charging plugs. Overall a great stay and we will book here again if we are in Columbus in the future.
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Dear Amanda, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip! Best, Staci Hanayik General Manager

10/10 Excellent

Jessie

Stayed 1 night in Sep 2023

2/10 Terrible

Karen

Stayed 1 night in Sep 2023
Response from GM on Oct 28, 2023
Dear Karen,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Staci HanayikGeneral Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with great food right on site
Stayed 2 nights in Sep 2023
Response from GM on Sep 10, 2023
Dear Juan,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our great location and food offerings were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Lisa GarnerGeneral Manager

10/10 Excellent

Timothy

Quick and easy check-in. Clean room, but a little outdated.
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Dear Timothy, Thank you so much for your review. I am thrilled to hear that you found our rooms clean and our service efficient. It was our pleasure to host you during your time in Columbus, and we hope you will always choose our Residence Inn when you return to the area. Best, Staci Hanayik General Manager

6/10 Okay

Christian

Travelled with family
Liked: Staff & service
I like the location of the property. The property is a bit outdated though. We had to switch rooms due to tub shower water not draining. The second room was not much better in regards to cleanliness and updated room.
Stayed 1 night in Aug 2023
Response from GM on Aug 29, 2023
Dear Christian, Thank you for choosing our Residence Inn and taking the time to share a review. We are glad our location added to the enjoyment of your visit, but we apologize for not meeting every expectation. I have made note of your comments and hope to welcome you back again soon! Sincerely, Staci Hanayik General Manager