Note fondée sur 707 évaluations vérifiées
3,3 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 10 avr. 2024
Front desk was friendly as we entered the area. And it allowed my buddy (dog) to stay with me.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Kerry-Lee RediResponse Specialist , Gestion de l’hôtel
Dear Craig,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - HEBRON. We are happy you liked our friendly staff and free pet policy. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 9 avr. 2024
Property smelled of smoke and is in desperate need of an upgrade. The area was very noisy all night long.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Thank you, Elizabeth, for telling us about your stay at the Red Roof Inn Columbus - Hebron. I am disappointed that your experience was less than satisfactory due to the unpleasant odor you encounter, the noise disturbance and all the other concerns mentioned. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur vérifié
Publié le 4 avr. 2024
Clean
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Christopher, I am happy to hear that you found our hotel to be clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Christopher, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 25 mars 2024
The toilet was broken. Wouldn't flush. The room next door also had a maintenance issue and they changed rooms.
I do like the pet friendly policy. It helps.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your feedback with us, Alfred. The team at the Red Roof Inn Columbus - Hebron was pleased to know that you liked our pet-friendliness. However, you made mention of the faulty toilet in your room and the other guest's maintenance issue. As such, your sentiments have been shared with the property in an effort to address them.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Kristi, The staff at the Red Roof Inn Columbus - Hebron and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 17 mars 2024
This hotel was the most disgusting hotel I’ve ever stayed in. The first room was not clean so I was put in another which was just as filthy. Bad smell, dirty sheets and comforter, hair in the shower, dirt and old food by the sink. Ants on the consol where the fridge was. No way I was getting in the bed or the shower. I didn’t feel safe in the room because the door had a 2 inch gap at the bottom. I requested me money back which they did initially however it appears they have since charged my card again so I’m still dealing with this. I will seek legal action if they don’t refund my money. I’m considering reporting this hotel to the health dept. that’s how bad it was. Don’t stay here! Expedia should take this hotel off their list. It’s awful.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Amy,Thank you for your review of our Red Roof Inn Columbus - Hebron. We are disappointed by your scoring of our property and to know that you were displeased with the cleanliness of the room, you found there to be an odor, insects and you felt unsafe. This is regrettable to hear. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur vérifié
Publié le 14 mars 2024
Pretty good overall and decent price.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Jonathan, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about your pretty good overall experience and you found our price to be decent. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Jonathan, and can't wait to see you back at Red Roof soon, where we can continue to offer you a pretty good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur vérifié
Publié le 8 févr. 2024
Late check in due to lack of house keepers
No a/c or continental breakfast
Commentaires de Gestion de l’hôtel
10 févr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Miranda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - HEBRON. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the late check-in due to housekeeping, having no a/c and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur vérifié
Publié le 30 janv. 2024
Everything was great!
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN COLUMBUS - HEBRON. Stephanie, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about everything was great at our hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Stephanie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,Red Roof Management
par un voyageur vérifié
Publié le 27 janv. 2024
Best around!
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn Columbus - Hebron appreciate your 5/5 score following your stay. I am happy that you considered us to be the best around. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
