We had the worst experience with the front desk lady. I booked online, and showed up. She asked me for my ID, and I gave her my passport. She said absolutely not, it has to be a driver's license. They don't take passports. She wouldn't answer any questions. She just held a paper in front of my face that said, "I need your ID." Finally I gave her a paper with my address on it that I dug up. She asked for my credit card, then told me she doesn't take Fifth Third bank. She also threatened to call the cops on me if we smoked in the room, when I have never smoked in my life. It was bizarre. She wouldn't let me stay there, but wouldn't refund me. Luckily, hotels.com got my refund for me. Avoid at all costs.