Dear Judy,Thank you for taking the time to share your feedback with us and rated your stay with 4 out of 5 points. We're pleased to hear that you found our location perfect, being right in front of the dome and next to the train station. However, we apologize for the inconvenience you experienced with the internet connection and the lack of complimentary coffee. Your comments regarding the room condition and the heavy key are duly noted, and we will take them into consideration for future improvements. We strive to provide a comfortable and seamless experience for all our guests, and we regret if we fell short of your expectations in some aspects. We appreciate your insights and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regardsKimiko MückeTraining & Quality Manager

Lieber David,vielen Dank für Ihre 5 Sterne Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager

Dear Jan,thank you very much for your positive review here on Expedia! We are delighted to hear that our service, staff, and facilities amazed you right away, and we appreciate your kind words about the cleanliness of the hotel.We also appreciate your suggestion regarding complimentary breakfast for suites. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We continuously aim to improve and provide the best possible services.Thank you for choosing to stay with us, and we hope to welcome you back in the future. If you have any further suggestions or preferences, feel free to let us know, as we always strive to meet our guests' expectations.Warm regardsKimiko MückeTraining & Quality Manager

Dear David,thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our location convenient, especially with the proximity to the cathedral and the quick walk from the train station. Our team takes great pride in providing attentive, helpful, and professional service, and it's wonderful to know that you appreciated their efforts.We're delighted that your wife enjoyed the tea time, and we're equally pleased to hear that you highly recommend our 7-course dining experience. It's fantastic to know that the food exceeded your expectations and left you both so satisfied.We can't wait to welcome you back on your next trip! If there's anything specific you'd like us to consider for your future stays, feel free to let us know. Safe travels, and we look forward to hosting you again soon!Warm regardsKimiko MückeTraining & Quality Manager

Liebe Marion,vielen Dank für Ihre 10 Punkte Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen!Herzliche GrüßeKimiko MückeTraining & Quality Manager

Dear valued guest,Thank you for your positive feedback about your recent stay. We appreciate your understanding regarding the room assignment and apologize for any inconvenience with the signage. Your comments on the bed comfort and the complimentary minibar are duly noted.We're glad to hear you enjoyed the breakfast selection in the morning with our wide offer of buffet and a la carte dishes.We sincerely apologize for the inconvenience at the bar on Saturday night and appreciate your patience. Your feedback is valuable, and we'll address this to enhance our service during peak times.We hope to have the pleasure of welcoming you back for an even better experience in the future.Best RegardsKimiko MückeTraining & Quality Manager

Dear Emma,Thank you very much for your wonderful review, we are very pleased that you had a nice stay with us in Cologne.How wonderful to hear that you enjoyed the Christmas Markets in our city that much!It would be our pleasure to welcoming you back soon!With kind regardsKimiko MückeTraining & Quality Manager

Dear Lynda,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Dear Richard,thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your check-in process was smooth and that our staff was able to provide helpful assistance, ensuring your comfort throughout your stay.It's fantastic that our team was able to assist you with information about the Christmas markets, and we're glad the map provided made navigating the area more convenient for you. We strive to make our guests' experiences enjoyable and stress-free, especially during festive seasons.We appreciate your kind words about the relaxed environment, and we hope to continue providing you and your party with exceptional service in the future. We look forward to welcoming you back and creating more positive memories with you!Best regardsKimiko MückeTraining & Quality Manager

Dear Janet Mary,thank you for your review here on Expedia.We are happy to see that you had a pleasant stay with us.We are looking forward to welcoming you back soon in Cologne!Kind regardsKimiko MückeTraining & Quality Manager

Dear Connie,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Dear Suzanne,thank you for your wonderful review! We're delighted to hear that wee amazed you with the hotel right away. We're glad you appreciated the 1 pm checkout time, and that you enjoyed the excellent central location with a magnificent view of the dome from your room. We look forward to hosting you again in the future! Kind regardsKimiko MückeTraining & Quality Manager

Dear gena,Thank you very much for your good review, we are very pleased that you had a nice stay with us in Cologne.With kind regardsKimiko MückeTraining & Quality Manager

Dear Anne,thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at our great location next to the cathedral and Christmas Markets. It's fantastic that you had a beautiful 9-course dinner at Hanse Stube and found our beds and pillows comfortable. We look forward to welcoming you back in the future!Warm regardsKimiko MückeTraining & Quality Manager

Dear Alistair,thank you for your positive review on Expedia! We're delighted to hear that you found our property convenient for the railway station, airport connection, and close to the Cathedral and Old Town of Cologne. It's wonderful to hear that our staff amazed you right away. We appreciate your feedback and hope to welcome you back in the future!Warm regardsKimiko MückeTraining & Quality Manager

Dear Jon,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Lieber David,haben Sie herzlichen Dank für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben.Schade, dass wir Sie nicht zu 100% von uns überzeugen konnten, teilen Sie uns doch gern noch mal separat mit, in welchen Bereichen wir uns verbessern können.Mit freundlichen GrüßenKimiko MückeTraining & Quality Manager

Lieber David,vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager

Dear Grant,Thank you so much for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that your stay was enjoyable and that you found our staff, facilities, and amenities to your satisfaction.It's truly heartening to know that our front desk and lobby teams left a positive impression with their exceptional training and friendliness. We understand the importance of a smooth check-in process, and I'm glad to hear that it met your expectations. Your compliments about the room, including the high ceilings, Juliet balconies, and the delightful rainfall shower, are truly appreciated. We take pride in providing a clean and comfortable environment for our guests.The mention of our piano bar as a delightful spot for champagne and beautiful cakes/pastries brings a smile to our faces. We're delighted that you enjoyed this aspect of your stay, and we hope it added to the overall experience.Thank you once again for choosing our hotel, and we can't wait to host you on your next visit.Warm regardsKimiko MückeTraining & Quality Manager

Dear Laura,thank you for your feedback, and we sincerely apologize for any confusion or dissatisfaction you experienced during your stay. We appreciate your bringing this to our attention and will address the issue with our staff to ensure better transparency in the future. It's important to us that our guests feel valued and well-informed. We hope you still enjoyed your time at our beautiful place, and we would love the opportunity to make it up to you on a future visit.Warm regardsKimiko MückeTraining & Quality Manager

Dear mindy,thank you for highlighting our unique historical charm and room keys. We're glad you appreciated these special features during your stay with us. Looking forward to welcoming you back.Best regardsKimiko MückeTraining & Quality Manager

Dear tim,thank you for your kind words! We're honored to have provided you with the best experience in Europe. We hope to welcome you back soon.Warm regardsKimiko MückeTraining & Quality Manager

Dear Kim,thank you for your kind review! We're thrilled to know you appreciated our convenient location close to the train station and the excellent valet service for your car.We aim to provide the best service possible and we're delighted you had a great experience.Warm regardsKimiko MückeTraining & Quality Manager

Dear Jean Francois,thank you so much for your 10 out of 10 review here on Expedia.We are delighted to see that you had a great stay with us in Cologne.We are looking forward to welcoming you back soon.Kind regardsKimiko MückeTraining & Quality Manager

Dear Rodney,thank you for your time to review us here on Expedia.It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us.We do look forward to welcoming you back on many more occasions.Warm regardsKimiko MückeTraining & Quality Manager

Dear Lesley,we very much appreciate your positive feedback regarding your stay at the Excelsior Hotel Ernst. It is always a pleasure to receive positive feedback. Thank you for sharing your good experience. We are looking forward to welcoming you on many more occasions.Best regardsKimiko MückeTraining & Quality Manager

Dear Kevin,thank you so much for taking the time to give us such positive feedback.We always strive to create a special stay with excellent service for our guests and are delighted that we managed to do so during your stay. The team of the Excelsior is already looking forward to welcome and serve you again in the future.Until then all the best and kind regards.Kimiko MückeTraining & Quality Manager

Dear Shengang,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regards

Dear Amy,we very much appreciate your positive feedback regarding your stay at our house. It is always a pleasure to receive positive feedback. Thank you for sharing your good experience. We are looking forward to welcoming you again at our hotel and we hope that your next visit will be as pleasant as the previous one.Warm regardsKimiko MückeTraining & Quality Manager

Dear Ben,Thank you very much for your good review, we are very pleased that you had a nice stay with us in Cologne.With kind regardsKimiko MückeTraining & Quality Manager

Dear Richard,thank you for your time to review us here on google.It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us.We do look forward to welcoming you back on many more occasions.Warm regardsKimiko MückeTraining & Quality Manager

Liebe Teresa,es freut uns sehr, Ihr wunderbares Feedback hier zu erhalten. Wie schön, dass wir Sie in allen Punkten von unserem Service und der Qualität des Hauses überzeugen konnten.Wir hoffen natürlich, Sie bald wieder im Haus begrüßen zu dürfen und verbleiben Mit freundlichen Grüßen

Hallo Erin,vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten.Es freut uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten. Teilen Sie uns gerne mit, was wir noch besser machen können, um Ihren Aufenthalt rundum perfekt zu gestalten.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen, um Sie dann auch zu 100% von uns zu überzeugen.Mit freundlichen Grüßen

Dear Dennis,thank you very much for taking your time to give us feedback about your recent stay with us.We are delighted to hear that you truly enjoyed your time in Cologne and that we amazed you right away.It would be our pleasure to welcoming you back soon.With warm regardsKimiko MückeTraining & Quality Manager

Dear Cigdem,thank you very much for taking your time to give us feedback about your recent stay with us.Your kind review is exactly the type of experience we strive to create for each guest and we are delighted to hear that we were able to create lasting memories for you.It would be our pleasure to welcoming you back soon!Warm regardsKimiko MückeTraining & Quality Manager

Dear yael,thank you for your wonderful 10 out of 10 review on Hotels.com!It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us.We do look forward to welcoming you back on many more occasions.Warm regardsKimiko MückeTraining & Quality Manager

Dear Lynne,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Dear Paul,thank you for your review here on Expedia.We are happy to see that you had a pleasant stay with us.We are looking forward to welcoming you back soon in Cologne!With warm regardsKimiko MückeTraining & Quality Manager

Dear michael,we very much appreciate your positive feedback regarding your stay at our house. It is always a pleasure to receive positive feedback. Thank you for sharing your good experience. We are looking forward to welcoming you again at our hotel and we hope that your next visit will be as pleasant as the previous one.Warm regardsKimiko MückeTraining & Quality Manager

Dear Scott,thank you very much for your great feedback!We are delighted to see that we managed to exceed your expectations.It would be a pleasure for us to welcoming you back soon!With warm regardsKimiko MückeTraining & Quality Manager

Dear Tarek George,thank you so much for your 5 of 5 star review here on Expedia.We are delighted to see that you had a great stay with us in Cologne.We are looking forward to welcoming you back soon.With warm regardsKimiko MückeTraining & Quality Manager

Liebe Jennifer,vielen Dank für Ihre gute Bewertung. Es freut uns sehr, dass Ihnen unser Haus gefallen hat.Wir würden und sehr freuen, wenn Sie uns bald erneut besuchen kommen.Herzliche GrüßeKimiko MückeTraining & Quality Manager

Dear Stanley,thank you for your time to review us here on Expedia.It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us.We do look forward to welcoming you back on many more occasions.Warm regardsKimiko MückeTraining & Quality Manager

Dear Randal,thank you very much for your wonderful feedback here on Expedia.We appreciate your lovely comment and are very delighted to hear that you enjoyed your stay with us.Furthermore we are happy to read that we could manage to amaze you and have shared your kind words with the whole team. This is a great motivation to all of us.We do look forward to welcome you again in the future.Warm regardsKimiko MückeTraining & Quality Manager

Dear Garry,thank you for your review.We are very sorry that we were unable to make your stay a pleasant one. Please let us know in which areas we can still improve so that we can prepare you a pleasant stay in the future.We would be very happy if you would give us a second chance and remain until then with kind regardsKimiko MückeTraining & Quality Manager

Dear paul,thank you for your time to review us here on Expedia.It has been our pleasure to have you with us and we are more than happy that you enjoyed staying with us.We do look forward to welcoming you back on many more occasions.Warm regardsKimiko MückeTraining & Quality Manager

Dear valued guest,thank you very much for your feedback about your recent stay with us.Your feedback is most encouraging in our quest for quality and highest standards of service. We really regret that there were some heating problems during your stay in Cologne. Please accept our deepest apologize for these inconveniences. We can assure you that the technical issues have been fixed in the meantime.It would be a real pleasure for us to welcoming you back at the Excelsior Hotel Ernst in Cologne.Warm regardsKimiko MückeTraining & Quality Manager

Dear Kanwal,thank you very much for your feedback here on Expedia about your recent stay with us.We are indeed very fortunate with our location and are happy to hear that you enjoyed your time at the christmas markets near by.Thank you for your comment regarding the room upgrade you have asked for during your stay.Unfortunately there were no availability to offer any upgrades. Our reservation team will be pleased to advise you on your next booking to find the perfect room for you.We do look forward to welcome you again in the future, perhaps again in time for the Christmas markets.We hope that we will have the opportunity to welcome you again in the future.Warm regardsKimiko MückeTraining & Quality Manager