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GUEST REVIEWS
Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Property Amenities
In addition to a health club, Excelsior Hotel Ernst features a spa tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wired high-speed Internet access (surcharge).
Business amenities at this 5-star property consist of a business center, limo/town car service, and audio-visual equipment. Event facilities include conference/meeting rooms, a meeting/conference room, and small meeting rooms. This luxury hotel also offers a fitness facility, a steam room, and a rooftop terrace.
Excelsior Hotel Ernst has designated areas for smoking.
Room Amenities
Rooms
Excelsior Hotel Ernst offers 142 air-conditioned accommodations with CD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, makeup/shaving mirrors, and televisions.
This Cologne hotel provides wired and wireless high-speed Internet access for a surcharge. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and multi-line phones. Additionally, rooms include complimentary bottled water and hair dryers. A turndown service, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Hanse Stube - This restaurant serves lunch and dinner.
Taku - This restaurant serves dinner only. Restaurant service is not available on Monday.
24-hour room service is available.
Recreation
Recreational amenities at the hotel include a health club, a spa tub, a sauna, and a steam room. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 56) · See more Excelsior Hotel Ernst reviews
out of 56 reviews
“Room without a view, but it was okay”
Staff was extremely helpful and professional as well as friendly and nice. The bathroom in my hotel was awesome, but the bedroom was kind of small with a small, hard single bed, which was okay, because it was just me. However, I would have been disappointed had I paid the full price and that was the size of my room. I ordered room service, which came on time and tasted good every morning. The location of the hotel is awesome and the bar is cozy and well staffed with good bartenders. The mini-bar in the room is included in the price of the room which was also a nice touch versus having to pay for the water, coke, or beer. The hotel is located next to the cathedral which makes it easy to find your way back after a long day of sightseeing and there is a parking garage beneath the cathedral across the street from the hotel.
“Perfect hotel”
A lovely hotel.
“A real 5* experience of quality, comfort and class.”
From the check-in to check-out we could not fault this hotel experience. The Receptionist took us to our room and spent time explaining the facilities. Everything was just as we had hoped to find and we were not disappointed. I have been raving about the hotel to family and friends since my return to the UK and only hope that in the not too distant future I will be making a return. it was an excellent location for all the main attractions and the station was close by and we could walk everywhere. Thank you for a wonderful stay. Margaret.
“luxurious hotel in heart of Cologne - right next to the Cathedral”
lovely hotel, excellent location, very helpful staff
“5 star hotel in the center”
We have just returned from Cologne after visiting the Christmas Markets and stayed at this amazing hotel. From the moment we arrived the experience was just great. The staff were helpful and curteous, our junior suit on the 3rd floor was just awesome, with it's own living room, separate bedroom and superb bathroom. Sunday breakfast was unforgetable experience
“Oh de Cologne!”
If you make one visit to Cologne this is the place to stay! Its the only place we've stayed on our first visit but would be a choice to return to. First class accommodation, service and location. Get used to the idea that eating in a restaurant out is the thing to do. We couldn't get a table at either of their two restaurants on either night......because they are small. Room service menu is adequate but not brilliant choice, but what there was, was quality. Piano bar is delightful for a night cap and watching the eclectic range of visitors. If you fly in to Cologne the train to the centre is brilliant and the station just 5 minutes from hotel and as much as we normally take taxis it is so much smoother on the train. Big christmas market 5 minutes walk across cathedral square. This hotel has benefit of location without being right up against the noise and the concierge, with his brilliant english was extremely helpful and spot on with what we needed to do! Highly reccommended, I would go back.
“will be back again”
very well located amazing value for money
“Excellent”
This hotel was really beautiful, clean and the staff were extremely helpful. It is also ideally located for shopping, sightseeing, railway station and the cathedral. The only downside at all was the cost of hotel restaurant but plenty of places in Cologne for coffees and meals. The mini bar in the room is also free and topped up everyday. I would definately stay here again and recommend it to anyone who appreciates alittle luxury and convenience.
“Wonderful hotel, perfect location”
This was a beautiful hotel for both business and pleasure. Located immediately next to the Dom Cathedral and the train station, it was in the perfect spot. The service was impeccable from the friendly greetings at the front door to the quick response when a light went out in our room. Internet access was not great, but not unusual for Europe. I suggest signing up for the wireless plan, but it wasn't very strong. If you go - try to spend some time in the fitness center / spa. The steam room is wonderful!
“Beautiful Hotel in Perfect Location”
This hotel was delightful. The staff were great from the minute we arrived. The room was spacious and beautifully appointed. The location was perfect for us. The hotel is directly across from the Cathedral and the Roman/ German Museum. It is convenient to Old Town and restaurants as well as the train station.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 56) · See more Excelsior Hotel Ernst reviews
The preferred airport for Excelsior Hotel Ernst is Cologne (CGN-Cologne - Bonn) - 12.6 km / 7.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
