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Reviews of TownePlace Suites by Marriott College Station

2.5 out of 5
TownePlace Suites by Marriott College Station
1300 University Dr E, College Station, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 400 reviews" "
Rating 8 - Good. 139 out of 400 reviews" "
Rating 6 - Okay. 56 out of 400 reviews" "
Rating 4 - Poor. 19 out of 400 reviews" "
Rating 2 - Terrible. 10 out of 400 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great. Buildings need some updates
Stayed 1 night in Dec 2023

10/10 Excellent

Alecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great. Easy check in. Rooms are clean
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

AMY, Rowlett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

MELISSA

Stayed 2 nights in Oct 2023
Response from Lynn Barnett, GM on Oct 30, 2023
Thank you for taking time to fill out a survey on The Towne Place Suites College Station. We hope that you enjoyed your stay with us and will be our guest again soon.Thank you again for the review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lynn Barnett on Oct 30, 2023
Tank you for filling out a survey on The Towne Place Suites College Station. We hope that you enjoyed your stay and will be our guest again soo. Thank you again for the survey.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except had a slow drain in bathroom sink and could not get the tv in bedrooms to work. One would not turn off. Main room tv no problems.we were barely there so not a big deal. Otherwise great place to stay.
Stayed 2 nights in Aug 2023
Response from Lynn Barnett on Oct 30, 2023
Thank you for the feedback on our hotel. We appreciate you taking the time to fill out a survey and the feedback we received. We have taken care of all the problems that you mentioned and Thanks to you these were taken care of. Thank you again for the survey.

4/10 Poor

Brenda

Disliked: Staff & service, property conditions & facilities
We have stayed here several times. I saw that it was pet friendly but did not read about a pet fee when I made the reservation. My card was charged $100 without anyone discussing it with me. Our spider monkey stayed in the kennel the whole time and wears a diaper so what was the $100 for
Stayed 1 night in Jul 2023
Response from Towneplace Suites on Aug 23, 2023
We're sorry your experience with us didn't meet your expectations. The pet fee is 100, which covers cleaning, disinfecting, and storage of the animal(s). We hope you'll give us another chance!

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Adriana Jasso on Jul 20, 2023
Dear Mr. Eduardo, Thank you so much for your positive feedback of our hotel. I am glad you enjoyed your stay at TownePlace Suites. I hope the next time your travels bring you this way you choose to stay with us again!Have a great day!Adriana JassoOperational Manager

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room had a strong musky smell. Tv hardly worked most of the time.
Stayed 2 nights in Jun 2023
Response from Adriana Jasso on Jul 12, 2023
Mr. Michael, I am sorry to here you did not have a great stay at our hotel. It is our goal to make sure our guests always feel welcome and that when they choose to stay with us they are staying in a home away from home. I hope that when your travels bring you back to us, you decide to stay at TownePlace Suites by Marriott in College Station. Have a great day!

4/10 Poor

Hina

Stayed 3 nights in Jun 2023
Response from Adriana Jasso on Jul 12, 2023
Dear Mrs. Hina, I am sorry to here you did not have a great stay at our hotel. It is our goal to make sure our guests always feel welcome and that when they choose to stay with us they are staying in a home away from home. I hope that when your travels bring you back to us, you decide to stay at TownePlace Suites by Marriott in College Station. Have a great day!

10/10 Excellent

Iryna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice 2 bedrooms. Great to have a kitchen. Good breakfast.
Stayed 1 night in Jun 2023
Response from Kathleen Wheeler - GM on Jun 7, 2023
Thank you for giving us a perfect score. We appreciate your business and value your loyalty.

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hate surveys
Stayed 1 night in May 2023
Response from Kathleen Wheeler - GM on May 15, 2023
Thank you for taking the time to respond to our survey. We appreciate your business and hope to see you again soon!

10/10 Excellent

Darral

Stayed 1 night in Apr 2023
Response from Kathleen Wheeler - GM on May 15, 2023
Thank you for giving us a perfect score. We appreciate your business.

6/10 Okay

MIndy

Travelled with family
Liked: Cleanliness, staff & service
The have new ownership and just going to start remodeling, needs an update.
Stayed 3 nights in Mar 2023
Response from Kathleen Wheeler - General Manager on Apr 21, 2023
Yes, there is new ownership and they have already done exterior lighting, shampooing carpets & tile, purchasing supplies to get us up to speed for now. The renovation will happen later on this year.

2/10 Terrible

Terry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no tv service it was noisy when we checked in there were two staff members arguing the room was dusty we stayed only one night out of two very disappointed the u s b charging port it the room was not working either
Stayed 2 nights in Mar 2023
Response from Kathleen Wheeler - General Manager on May 2, 2023
We apologize for your inconveniences during your stay. Hopefully you will allow us another opportunity to improve your accommodations if your travels bring you through College Station again.

6/10 Okay

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Great property but our rooms were not ready for check in and then they did not have one of the rooms we reserved. They are under new mgt. and made up for the room debacle by giving us connecting rooms in exchange for the two bedroom suite we had reserved.
Stayed 1 night in Mar 2023
Response from Kathleen Wheeler - General Manager on May 2, 2023
Yes, we are under new management and are super excited for all of our upcoming changes. We apologize for the inconveniences that you experienced during your stay. Hopefully you will allow us another opportunity to improve your accommodations next time.

4/10 Poor

Brittney

Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The corner room with Kitchenette with 2 separate rooms were perfect for us. We had a game night in living room with 4 outside guests and there was plenty of room.
Stayed 1 night in Jan 2023

8/10 Good

Cynthia

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

DEAN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Lance

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Guillermo

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower did not work. The pin on the bath tub was rusted out and would not lift so it wouldn’t switch over to the shower head.
Response from Karen Thomas, General Manager on Nov 28, 2022
I do apologize for any maintenance issue you incurred. I will be sure to relay to my engineer. Thank you for letting us know

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat customers, will definitely stay again.
We have stayed at this location before and love how large the rooms are and also enjoyed the free breakfast. We will definitely stay here again!
Stayed 3 nights in Oct 2022
Response from Karen Thomas, General Manager on Oct 20, 2022
Thank you for your positive feedback. We look forward to having you stay with us again

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there for one and was very happy with the layout of the room. A big plus was the included breakfast and the kitchenette. I would definitely stay there again!
Stayed 1 night in Jul 2022
Response from Karen Thomas, General Manager on Oct 20, 2022
Thank you for your positive feedback. We look forward to you staying with us again!

8/10 Good

Briya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the layout of the room. For the price, it was incredible.
Stayed 3 nights in Sep 2022
Response from Karen Thomas, General Manager on Nov 28, 2022
thank you for your review. We do hope you choose to stay with us again in the future.

6/10 Okay

Christie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs TLC
The bathroom had mold on the ceiling. We did not sit on the couch but it was uneven. There was hair on the carpet carpet in hallway and stairs was dirty. The space was great. The rooms could use some care for sure.
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Julio

Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Antonio

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

6/10 Okay

Cynthia

Travelled with family
Liked: Property conditions & facilities, room comfort
Average
We asked morning front desk to send for maid to come and just change out our towels and empty trash while we are were going to be gone during day. The maids never came. The night front desk employee had to bring towels and trash bags after her shift ended. Also, tv kept turning off. Had problem with free Wi-Fi and had to call the IT people to get in - took some time. But comfortable bed and pillows and air conditioning sufficient. Was nice to have a refrigerator and microwave.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Karina

Stayed 1 night in Jun 2022

2/10 Terrible

Mrs. Christian

Stayed 1 night in Jun 2022

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good place to stay
Stayed 2 nights in May 2022

8/10 Good

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2022

10/10 Excellent

Berta

Travelled with family, Business traveller
Liked: Cleanliness
Easy and secure access to room.
Stayed 2 nights in May 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Ok stay
Great location. A little worn. Semi friendly staff.
Stayed 1 night in May 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two bedroom suite for a hotel room price
This was a two bedroom suite with studio kitchen. Very clean. Had a recycle basket. Close to campus. Friendly staff. Bed was very comfortable. Very good value
Stayed 1 night in Apr 2022

10/10 Excellent

Leana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, decent good food, good location.
Stayed 12 nights in Mar 2022

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Leana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good food, friendly staff, good location.
Stayed 8 nights in Mar 2022

6/10 Okay

Eva

Travelled with family, Business traveller
Disliked: Staff & service
The receptionist was a little rude. She was on the phone and I had to wait about 10 minutes to get service.
Stayed 1 night in Mar 2022

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Mar 2022