Lobby
Check availability

Reviews of SureStay by Best Western Bryan College Station

2.5 out of 5
SureStay by Best Western Bryan College Station
4613 S Texas Avenue, Bryan, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 444 reviews" "
Rating 8 - Good. 149 out of 444 reviews" "
Rating 6 - Okay. 35 out of 444 reviews" "
Rating 4 - Poor. 25 out of 444 reviews" "
Rating 2 - Terrible. 14 out of 444 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Pool and continental breakfast both were out of order due to remodeling but wasnt displayed on website
Stayed 1 night in Apr 2024

10/10 Excellent

Stonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was just remodeled and very clean; breakfast was really good.
Stayed 2 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I noted some minor upkeep issues, my room was in good shape, the sheets clean, the bed comfortable, plumbing worked just fine, and the A/C was cold. Staff was friendly and helpful. I would have no problem staying there again.
Stayed 1 night in Mar 2024

4/10 Poor

Kimberly

Disliked: Staff & service, property conditions & facilities
They were under construction
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Stayed 14 nights in Mar 2024

4/10 Poor

Christina

Stayed 1 night in Mar 2024

6/10 Okay

Chloe

Disliked: Cleanliness
The first room I was put in had a strange smell, and one of the lightbulbs was failing and producing a strobe effect in the room which gave me a headache. The front desk was nice and moved me into another room since they did not have any replacement bulbs, which was much better. However, most of the towels stocked in my room had hairs on them, even after being restocked every day. The cleaning staff also kept taking the floor mat for the shower and forgetting to replace it. Although I was told the rooms had been renovated recently, the grout in the bathrooms still looked dirty, and the shower had trouble draining. All these issues were not huge deals but did add irritation throughout my stay. There is room for improvement in the cleaning department. However, it is in a convenient location and budget-friendly.
Stayed 5 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is amazing. Nice smart-TV. Daily housekeeping. Great hotel.
Stayed 2 nights in Feb 2024

8/10 Good

eirene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Jan 2024

4/10 Poor

Bret

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aging property that is not being maintained. Staff was not helpful or friendly. Room had tv with obviously broken screen and a non functioning refrigerator. I left 1 day early of a 5 night planned stay. The room was quiet but the hotel was mainly empty. The pool and other facilities have be under “repair” for months.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jesus, Amarillo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowledgable and friendly staff, they were verfy helpful and I appreciate the accomaditions to help me. Breakfast was good and i enjoy the selection. Nothing fancy, but i helps when there is eggs and some meat item. Plus i really love that they had hot sauce to put over my eggs.
Stayed 1 night in Jan 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Mixed Review
Breakfast was excellent! Staff were friendly and efficient. The building and our room are showing wear and tear. The hotel was full the previous day, so no early check-in allowed. Our bathroom floor was dirty upon arrival. The bathroom walls could use paint and caulking. The TV worked, but the screen was small and default volume was very loud. The AC barely cooled day or night, so we had to open the window the second day when it was cooler outside than inside. The indoor swimming pool was closed for repairs. It is in a convenient location but the rush hour traffic is bad. We enjoyed driving through a neighborhood with streets named Rosemary Dr
Stayed 2 nights in Dec 2023

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Friendly staff and clean room
Stayed 1 night in Dec 2023

10/10 Excellent

Ryoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for baseball lesson at Texas A&M. Convenient for easy access to the university. Staff was friendly.
Stayed 1 night in Dec 2023

6/10 Okay

PHILIPPE, EDMONTON

Liked: Cleanliness, staff & service
We liked staff hospitality and friendliness, however we consider that the rate we prepaid for our 3-night stay was not appropriate considering we could not use the facilities i.e. pool and fitness room not available for maintenance, which were definitely a decisive factor in our choice for the Sure Stay by Best Western. Please consider for this purpose, granting us a credit/refund on our overall prepaid accommodation, thank you.
Stayed 3 nights in Dec 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ,clean property. A little old and worn. Staff was friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023

10/10 Excellent

Keith John

Stayed 1 night in Nov 2023

2/10 Terrible

Tracy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unsafe at this hotel. Walls were super thin, we could hear everything. Baby screaming as if in pain, we called police because it went on for a while and did not sound like a normal child throwing a tantrum. The entire building was VERY outdated including the elevator. Carpet was dirty. When we arrived, all of our pulillows were on the desk for some reason. House keeping opened our door at 9am WITHOUT knocking! That scared us as well. Breakfast tasted weird, we had to leave and eat somewhere else. Butter packets were all melted, strawberry jam was extremely watery as if it was left outside or by a hot stove. Sausage was sour. Coffee tasted strange.
Stayed 1 night in Nov 2023

4/10 Poor

meagan

Stayed 1 night in Nov 2023

4/10 Poor

William

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Sad stay!
It upsets me that the hotel industry gets away with price gouging the room we got was normally $85 this week end the Jack the price to $200. When I arrived they asked me if I had a preference on room I said no and got my keys and went to the room. As soon as I went into room I noticed how hot the room was, also the TV did not work. I went to the front desk to ask for another working room and was told 10 minutes after they asked if I had a preference on the room that there were no rooms. They told me they would put in a ticket but never heard from them again. Would not recommend!
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Kolby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Gouri

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This property is under new ownership and supposedly going through renovations. While we didn't see any work being done a lot of things were "closed for renovations"- pool, gym. The bathroom vent fans were missing, when asked why, we got the renovations excuse. On the plus side, the breakfast was better than expected.
Stayed 1 night in Nov 2023

4/10 Poor

Garrett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Neil on Nov 15, 2023
We apologize about your stay. Please contact us and let us know how we can make it right.

8/10 Good

Leah

Stayed 1 night in Nov 2023

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and the hotel was clean. The hotel was also very close to the Texas A&M campus, which was convenient.
Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice rooms. They have been updated. My only complaints are that our hot water at the sink didn't work and the vent fan in the bathroom did not work. Other than that it was a great stay.
Stayed 2 nights in Nov 2023

8/10 Good

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Service is great but I was expecting more from what the reviews said. Breakfast food is great and had more than I thought. Just needs some updated carpet maybe and new coat of paint. Overall good with comfy beds.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
There were a few things that could be updated - loose wallpaper in a few areas. Staff helpful. Also - hard to see the property until past it
Stayed 2 nights in Oct 2023

8/10 Good

Aron

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sherri

Stayed 2 nights in Oct 2023

10/10 Excellent

Habib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money!
It was a great stay! Rooms were clean, service was excellent and overall, very good value for the money. I would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Houston

Stayed 1 night in Oct 2023

4/10 Poor

Andrea

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Tony on Oct 17, 2023
Thanks for your review. I wanted to apologize for something that may have gone wrong with your stay. I assure you we are constantly working to provide better service and a better nights stay.

4/10 Poor

matthew, hideaway

Disliked: Property conditions & facilities
No internet.
Stayed 3 nights in Oct 2023

8/10 Good

C., Lavon

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for an A&M event. There’s places to eat within walking distance. The staff are super friendly and helpful!
Stayed 1 night in Oct 2023

6/10 Okay

Jeffrey

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool was closed, TV didnt work. Hdmi cable in back was disconnected. Charged a fee for early checkin ontop of 350.00 they charged me for a 2 star hotel because of a football game going on. Rate went up almost 4x the normal price!
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms. Only “but” is that it has a particular smell, like it needs some ventilation. Other than that, great stay. Super convenient and close to everything.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Stayed here for 2 nights so we could attend a football game. The rooms were clean, beds were comfortable, and the staff was very friendly. Breakfast was good. I would definitely stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

JEFF

Stayed 1 night in Aug 2023

10/10 Excellent

Marybel, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was accommodating, friendly, kind, knowledgeable, and pleasant. Great find!! Was really looking forward to swimming, but it's understandable. We'll definitely be back next time we come to visit our son. 👍 GO AGGIES!
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Short
It was ok. The bed was not comfortable and seemed to be pretty sunk in in the middle. The Air cycled on and off all night and seemed to just stop at one point in the night, making the room temp uncomfortably warm.
Stayed 1 night in Sep 2023

10/10 Excellent

Dan, Boerne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and amenities