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Reviews of Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD

2.5 out of 5
Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD
8850 Hampton Mall Drive North, Capitol Heights, MD

Reviews

7.2

Good

Rating 10 - Excellent. 327 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 111 out of 1001 reviews" "
Rating 2 - Terrible. 154 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quiet
Stayed 1 night in Apr 2024

4/10 Poor

Winter

Disliked: Cleanliness, property conditions & facilities
Internet is not good. Heater need fix.
Stayed 11 nights in Apr 2024

8/10 Good

Kennar

Stayed 2 nights in Mar 2024

10/10 Excellent

Lakisha, Newport News

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the jacuzzi suite. Much needed relaxation
Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always amazing and courteous
Stayed 4 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a peaceful and comfortable stay I definitely recommend
Stayed 3 nights in Mar 2024

6/10 Okay

Makiko

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Winter

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Internet is no good.
Stayed 7 nights in Apr 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend for a peaceful stay
Stayed 3 nights in Mar 2024

4/10 Poor

Matt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Deon

Stayed 1 night in Mar 2024

4/10 Poor

Stanley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Adekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Mar 2024

4/10 Poor

Bindhyachal

Liked: Cleanliness
Too far from Washington tourist places
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider it a home away from home 🙂
Stayed 4 nights in Mar 2024
Response from Sam on Apr 1, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Apr 1, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Amaiya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 26, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Quanisha

Stayed 1 night in Mar 2024

2/10 Terrible

Deirdre, Sneads Ferry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked 3 nights, had to check out early to go to another hotel due to finding a live bedbug crawling in bed in the morning. Took the photo to the front desk, they refunded our remaining stay and previous night. Had to waste a day of vacation washing all our luggage/belongings at laundromat as well as cleaning out our car. Hotel was very run down, dirty. Breakfast was awful. Only booked this hotel because we book frequently at a County Inn Suites in another state for regular sports tournaments and never had an issue. They are definitely not all the same! Will never use any brand of Choice Hotel again.
Stayed 3 nights in Mar 2024
Response from Sam on Mar 15, 2024
Hello,We are sorry to know that you had a negative experience, we take these comments very seriously, our hotel has a contract with the top pest control company and we always have all reports negative as our hotel is completely pest free. This specific room has been checked thoroughly and not a single sign of any insects found. We hope to allow us to serve in the future.Sincerely,General Manager

10/10 Excellent

Tsega

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Sam on Mar 14, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Bria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Sam on Mar 14, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. It was just what I needed.
Stayed 2 nights in Mar 2024
Response from Sam on Mar 9, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Jesus

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Response from Sam on Mar 4, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Regina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again
Response from Sam on Mar 4, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 4, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Rakim

Stayed 1 night in Feb 2024
Response from Sam on Mar 26, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Inga

Stayed 2 nights in Feb 2024
Response from Sam on Feb 26, 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Ylianny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very bad in all aspects. The rooms were dirty and unkept. The rooms smelled like smoke (the sheets and the beds specifically). It was muggy which I am assuming there was some molding. The walls were paper thin and you could hear your neighbors conversation verbatim. The beds were so hard you could feel the bed springs inside. Very unpleasant environment. The pictures on Expedia are really false advertising and do not display how the rooms actually look. Conditions were so unbearable that i ended up checking out early and requesting a refund. Please find another hotel to stay in before considering this one.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Adam

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room and furniture felt tired. The first room smelled very bad of smoke but they helpfully moved me to another room which smelled better. The staff was all very pleasant to deal with.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on Feb 3, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

LaKeisha, Wadesboro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like heavy smoke, rooms need upkeep and remodeling.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 30, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam on Jan 26, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

LaKeisha, Wadesboro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the rooms were to be smoke free, the entire building smelt of old cigarettes. The bathroom tile was cracked and loose, stains in the sink and tub, stains on the chair, refrigerator didn’t work, knob missing from the microwave, and the key stopped working because the staff accidentally cut my reservation a day short in their system. The staff were very nice and friendly though but definitely will not stay there again.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 22, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Daniel

Liked: Cleanliness, room comfort
The stay is decent and rooms are clean. Downside is the heat doesn’t work in some rooms, same breakfast everyday at this location and room are not stocked with a sufficient amount of bath towels/wash cloths.
Stayed 1 night in Jan 2024
Response from Sam on Jan 22, 2024
Thank you very much for your feedback, we took noted of the concerns and we are working diligently to make sure next visit is a much better experience, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Nicole

Liked: Staff & service
Check in was easy and quick. The room was ok. TV out dated. It was only one bath towel, 2 face rags & 2 face towels. The toilet had a crack in it. Had to put the chair under the door knob because it was too much space between the door and lock. The TV remote barely worked.
Stayed 1 night in Jan 2024
Response from Sam on Jan 22, 2024
Thank you very much for your feedback, we took note of the concerns and we are working diligently to make sure next visit is a much better experience, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 Good

Jeanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on Jan 22, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sam on Jan 22, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, we like the seperate bedroom.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 15, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Gibril

Towels and other amenities adequate
Stayed 1 night in Jan 2024
Response from Sam on Jan 15, 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam on Jan 15, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

DeeAnna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom door was broken and would not shut properly, the bathroom faucet was also not fixed properly. The carpet was dirty and should definitely not be walked on without slippers. Very limited breakfast options with only a few items to choose from. The staff were friendly and helpful so I appreciated that.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 15, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Ki

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was appalled at the cleanliness (or should I say lack of). The lobby’s upholstered furniture was so dirty I didn’t even want to sit on it. Our room wasn’t ready so we asked if there was a common bathroom we could use. …it was filthy. The hotel has an odor to it as well. The elevator had 3 different spills in it and the stainless steel looked like a two year old did finger painting on it. Our room was just as bad. To say it was cleaned with any type of industry standards is false. Hair all over the bathroom floor…mirrors filthy.. dusting was only done on the middle areas of tables. Extremely disgusted. I understand it’s not a luxury hotel, but cleanliness is expected. Will definitely not stay there again and not sure how anyone could give this hotel a rating of anything over a 1. Staff however was very friendly and helpful.
Response from Sam on Jan 11, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Mary

Travelled with partner
The room was in disrepair. Holes in the bathroom door. Ceiling had holes and terrible patch jobs. Entrance door look was also damaged. Maid service did not arrive on the 3rd day like they said. Breakfast left alot to be desired. Eggs and sausage were always cold. Very little fresh fruit, not well maintained trash was spilling over.No water in the gym for 3 of 5 days we were there. When we were checking in there was a customer requesting their money back. Once I walked in the room I noticed why. If I could have gotten a refund I would have also checked out. Extremely disappointed that Expedia recommended this hotel.
Stayed 5 nights in Jan 2024
Response from Sam on Jan 10, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Star

Stayed 1 night in Jan 2024
Response from Sam on Jan 30, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Tabatha

Stayed 1 night in Jan 2024
Response from Sam on Jan 8, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Clinton

Stayed 1 night in Jan 2024
Response from Sam on Jan 8, 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Sam on Jan 8, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Wei Jun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad shower, water slow, double bed room only one towel. No light, very dark in room. House keeper in front of my room with his cleaning cart, I ask for towel, she tell me call front desk, that is funny.
Stayed 3 nights in Dec 2023
Response from Sam on Jan 8, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit