Property amenity

Reviews of Red Lion Hotel Templin's on the River

3 out of 5
Red Lion Hotel Templin's on the River
414 E 1st Ave, Post Falls, ID

Reviews

7.2

Good

Rating 10 - Excellent. 283 out of 1006 reviews" "
Rating 8 - Good. 306 out of 1006 reviews" "
Rating 6 - Okay. 188 out of 1006 reviews" "
Rating 4 - Poor. 136 out of 1006 reviews" "
Rating 2 - Terrible. 93 out of 1006 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jasmin, Great falls

Liked: Staff & service
Rooms need a upgrade as the urine smell is pretty harsh but otherwise service was great beautiful outside of the hotel nice interior just need to upgrade rooms :)
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Jasmin,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great service and found the exterior of the hotel beautiful with a nice interior. We apologize for any inconvenience caused by the odor in the rooms and will work diligently to address this issue and upgrade our rooms to ensure a more pleasant experience for our guests. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best Regards,Hotel Manager

8/10 Good

kathryn

Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. clean, comfie, quiet. Staff was nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear David,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed a clean, comfortable, and peaceful stay with us. It was our pleasure to have you as our guest, and we appreciate your kind words about our staff. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Stuart

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Clean and simple rooms. Out dated but worked. bed nice. restaurant and bar was closed on M/T
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Stuart,Thank you for your feedback. We're glad to hear that you found our rooms clean and comfortable, and we appreciate your understanding regarding any outdated aspects. We apologize for the inconvenience of the restaurant and bar being closed on Mondays and Tuesdays. Your comments will be shared with our team for improvement. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Good

Kylee

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very kind. There are two buildings on the property I’m sure the views from the first one are great. The second building could really use an update to the rooms. If you have someone staying in the room next to you expect to hear all of their conversations.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Kylee,Thank you for your feedback and for acknowledging our kind staff. We appreciate your insights regarding the rooms in the second building, and we'll certainly consider your suggestions for updates. We apologize for any inconvenience caused by noise from neighboring rooms. Please know that we continuously strive to improve our guests' experiences, and we hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

6/10 Okay

Kevin

Travelled with partner
No remote for the TV, cleanliness could be better
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Kevin,Thank you for your feedback and for choosing to stay with us. We apologize for the inconvenience caused by the lack of a TV remote and any cleanliness issues you encountered during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 Excellent

terena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is amazing! Thank you!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Terena,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a fantastic experience with our staff. Providing excellent service is our top priority, and we're delighted that our team was able to make your stay memorable. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future! We're here to ensure you have an outstanding experience every time you stay with us!Sincerely, Hotel Manager

6/10 Okay

Wayne

Travelled with partner
Disliked: Staff & service, amenities
Understaffed in the restaurant/bar. Over charged my credit card.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Wayne,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the understaffing in our restaurant/bar and the overcharge on your credit card. Rest assured, we take these matters seriously and will address them with our team to ensure a smoother experience for our guests in the future. If you have any further concerns or questions regarding the overcharge, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Mary, Stanwood

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Mary,Thank you for taking the time to leave us a review. We're glad to hear that you had an overall positive experience during your stay. If there are any specific areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this older property numerous times. I seek it out because, being older, it is a great bargain. Still clean, quiet in off-season, and comfortable. Being older, there are minor quirks, like variable shower/bath temps. Staff is great. Like everywhere, staffing is an issue. The same lady that checked us in about 4:30 pm, checked us out at 7:30 am...and had been on duty the entire evening.The restaurant was great, but menu was trimmed and they were at 1 chef on a Saturday. So it took a while. We were informed up front thing were slow and could easily go into town with numerous options within 2 or 3 miles.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Robert,Thank you for sharing your experience with us. We're pleased to hear that you find our older property to be a great bargain and that you appreciate its cleanliness, quietness, and comfort. We apologize for any minor quirks you encountered, such as variable shower and bath temperatures, and we appreciate your understanding. We'll share your compliments with our staff, and we apologize for any inconvenience caused by staffing issues at the restaurant. Your feedback is valuable, and we'll use it to improve our services. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an enjoyable stay
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 8, 2024
Dear Guest,Thank you for your delightful review! We're thrilled to learn that you consistently enjoy your stays with us. Providing a positive experience for our guests is our top priority.Your continued support and feedback are greatly appreciated. If there's anything specific you love about your visits or any suggestions for improvement, feel free to share. We look forward to welcoming you back for more enjoyable stays.Sincerely,Hotel Manager

6/10 Okay

Mina Lee

Travelled with partner
Liked: Cleanliness, staff & service
The lobby is beautiful! The staff was friendly and very helpful. You sure can’t beat the beautiful river view!!! I would say that they really need to update their rooms. The sheet rock had numerous gouges in both bedroom and bathroom. The carpet was pretty worn. Cleaning the room every 3 days isn’t really enough. Overall, it was a pleasant stay.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Mina Lee,Thank you for your feedback. We're delighted to hear that you found our lobby beautiful and our staff friendly and helpful. We're glad you enjoyed the beautiful river view as well. We apologize for any inconvenience caused by the condition of the rooms, including the gouges in the sheet rock and the worn carpet. Your comments are important to us, and we'll address these issues to ensure a better experience for our guests in the future. We also appreciate your feedback regarding the frequency of room cleaning and will take that into consideration for future improvements. We're glad to hear that overall, you had a pleasant stay, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

6/10 Okay

Shon

Travelled with family and small children
Liked: Cleanliness, staff & service
The best part of this hotel was the free Tesla charging. Because there’s outside access to the rooms, guests smoke just outside their room. This then also fills the hallways. It’s gross. The room was clean enough and the staff I spoke to were kind and helpful. The beds were comfortable and supportive enough. The kids enjoyed the pool.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Shon,We're glad you appreciated our free Tesla charging amenity and found our staff kind and helpful. However, we apologize for the inconvenience caused by smoke near the rooms and in the hallways. We'll work on mitigating this issue to ensure a more pleasant stay for all guests. Thank you for your feedback.Sincerely, Hotel Manager

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love how private it feels during the winter. We have come several times and will most likely be back again.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear ANDREW,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you love the private and cozy atmosphere of our hotel during the winter months. Providing a tranquil and secluded environment for our guests to enjoy is important to us, and we're pleased that you've had enjoyable stays with us multiple times. Your loyalty is greatly appreciated, and we look forward to welcoming you back again for many more memorable visits in the future! Sincerely, Hotel Manager

8/10 Good

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service
The staff is wonderful. Room was clean. The bed wasn’t the most comfortable but sufficed. Fridge freezer’s desperately need to be defrosted. No coffee maker in the room (suite). Having a bar and restaurant on the premises is always nice. Food was okay, drinks were great. The place needs some love. Paint is flaking and peeling on the outside and room could use some paint among other things. We love staying here because it’s peaceful, w/beautiful views and in a convenient location.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Roxanne,Thank you for your detailed feedback and for choosing to stay with us. We're glad to hear that you found our staff wonderful and the room clean, but we apologize for any discomfort caused by the bed and the condition of the fridge. Your comments about the paint and overall maintenance are noted, and we'll work to address these issues to improve the quality of your stay. We're pleased that you enjoy the peaceful atmosphere, beautiful views, and convenient location. We appreciate your loyalty and hope to welcome you back soon with an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature everywhere! Beautiful property! Loved the view of the River.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Gerald,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the natural beauty of our property and the view of the river. Providing a serene and picturesque environment for our guests is important to us, and we're delighted that you appreciated it. We hope to welcome you back for another peaceful getaway surrounded by nature soon!Sincerely, Hotel Manager

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Alicia,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 Terrible

Barbara

Travelled with partner
We had a spa room in building b and the hot water was pretty much non existing,luke warm at best,and they dont tell you wfi is not available in building b also,needed a separate key just to access pool.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Barbara,Thank you for sharing your experience. We're sorry to hear about the issues you encountered with the hot water and Wi-Fi access in Building B. Your feedback helps us identify areas for improvement, and we'll work to rectify these issues to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Brenda,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Addie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 8, 2024
Dear Addie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Carl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on Feb 6, 2024
Dear Carl,We appreciate you taking the time out of your hectic day to leave a review regarding your experience staying at our hotel. For your upcoming visit, we would appreciate feedback on how we can achieve a 5-star rating.Sincerely, Hotel Manager

4/10 Poor

Shawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff was nice, but the entire Hotel is run down, dirty, and needs a lot of attention
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your kind words about our staff. However, we're sorry to hear that you found the hotel in a less than satisfactory condition. Please rest assured that we take your comments seriously, and we will address these issues promptly to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely,Hotel Manager

8/10 Good

Bev

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Bev,Thank you for your rating. If there are specific areas where we can improve and make your experience even better, please feel free to share your feedback. We value your input and look forward to welcoming you back for a more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice stay when we are in the area.
Response from Hotel Manager on Feb 6, 2024
Dear Teresa,Thank you for the perfect rating! We're thrilled to hear that you always enjoy your stay with us when you're in the area. Your loyalty and kind words mean a lot to us, and we look forward to welcoming you back again soon for another wonderful stay!Sincerely, Hotel Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Xmas trip
Room was good.needs to be updated.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Kim,Thank you for choosing us for your Christmas trip. We're pleased to hear you found the room good, though we acknowledge your feedback on the need for updates. Your input is valuable, and we'll consider ways to enhance our accommodations. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

J Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear J Barton,Thank you for your feedback and the 8 out of 10 rating on Hotels.com. We appreciate your input, and if there are specific areas where we can improve and earn a higher score on your next visit, please let us know.We look forward to hosting you again and providing an even better experience.Sincerely,Hotel Manager

6/10 Okay

Dan

Stayed 7 nights in Nov 2023
Response from Hotel Manager on Dec 18, 2023
Dear Dan,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Malissa

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Malissa,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 Okay

Donna

Liked: Cleanliness, staff & service, room comfort
The pros and cons
This hotel is in a beautiful location on the river. We used to stop often because of their pool, good restaurant and location but the rooms have become very dated. Still, the employees are friendly and helpful and the rooms clean and comfortable. Too bad Red Lion doesn’t bring do some remodeling.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Donna,Thank you for providing a balanced overview of your experience at the hotel. We appreciate your recognition of the beautiful location, friendly and helpful employees, as well as the cleanliness and comfort of the rooms. We understand your concerns about the dated rooms and your comment that remodeling could enhance the overall guest experience. Your feedback is valuable, and we'll pass it along to the management for consideration. We hope to continue welcoming you and appreciate your loyalty. If you have any further comments or suggestions, please feel free to share.Sincerely, Hotel Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 17, 2023
Dear Barbara,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economical option!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Carl,Thank you for your positive feedback! We're glad to hear that you found our hotel to be an economical option. We appreciate your input and hope to have the opportunity to welcome you back for another positive experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear PAULA,Thank you for the perfect 5/5 rating! We're delighted to hear that you enjoyed your stay. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future! Safe travels!Sincerely, Hotel Manager

10/10 Excellent

kristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hello lakeside view it wasn't much the door is really tiny next time I'm just going to get a room on the other side but everything else was great with the hotel
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 3, 2023
Dear Kristen,Thank you for your 5-star rating and your feedback. It's great to hear that you enjoyed the lakeside view and your experience at the hotel. We appreciate your comment about the door size, and we hope to provide you with a more satisfying experience on your next visit, perhaps on the other side of the hotel. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe parking our truck and trailer for the night. The staff gave great service, bar and food in the hotel was amazing as well. Hot tub big enough for multiple people. Overall, very satisfied we will be back for sure. River view upgrade is definitely a must, the suite had a little patio out the back door, simply amazing view in the fall.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Ashley,Thank you for your 5-star rating and wonderful feedback! We're thrilled to hear that you felt safe parking your truck and trailer, enjoyed the great service, and had a fantastic experience with the hotel's bar and food. It's great to know that the hot tub and the river view upgrade added to your satisfaction. We look forward to welcoming you back for another amazing stay in the future!Sincerely, Hotel Manager

4/10 Poor

Sandy

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Sandy,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear David,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

2/10 Terrible

Steven, DES MOINES

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were gross, very outdated -- the carpet was faded; old 70's wood paneling and the bed was HORRENDOUS. The pillows were the size of a peanut - very small. We had to ask for four more pillows. We ended up leaving early and going elsewhere.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Steven,We apologize for the disappointing experience you had during your stay. It's clear that the condition of the room did not meet your expectations. Your feedback is important, and we'll use it to make necessary improvements in terms of room quality and comfort. We regret that you had to leave early, and we hope you might consider giving us another opportunity to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Melissa,Thank you for your wonderful rating of 10/10! We're thrilled to hear that you had a fantastic stay at our hotel. Your satisfaction is of utmost importance to us, and we appreciate your positive feedback. If you have any additional comments or specific highlights from your stay that you'd like to share, please feel free to let us know. We hope to have the pleasure of hosting you again in the future, providing you with another exceptional experience.Sincerely,Hotel Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The front dest person was amazing, very easy to talk to ,very personable. The room was very clean and comfortable
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear Vanessa,Thank you for the perfect rating and your kind words about the front desk person and the room. We're delighted to hear that you had an excellent experience with a personable and helpful staff member and a clean, comfortable room. We look forward to providing you with another outstanding stay in the future.Sincerely, Hotel Manager

8/10 Good

Noel, Stevensville

Liked: Cleanliness, property conditions & facilities
The front desk girl was great
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Noel,Thank you for your feedback on Expedia. We're delighted to hear that you had a positive interaction with the front desk staff. If you have any specific comments or suggestions to share, please feel free to let us know. We appreciate your input and look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Kristina, Othello

Travelled with partner
Liked: Amenities
Rooms were clean, beautiful view.. will definitely stay again. Thank you
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Kristina,Thank you for the perfect 5 out of 5 rating and your positive feedback! We're delighted to hear that you found the rooms clean and enjoyed the beautiful view. We look forward to welcoming you back for another stay, and your kind words are greatly appreciated.Sincerely, Hotel Manager

8/10 Good

Dianna

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Dianna,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely not
The condition of this hotel from the outside doorway smelling like pee, to the fragrance used in the hallway to cover up something, to the broken lock on the door to the nasty smell of cigarette smoke in the non smoking room we requested. We could not fathom staying there and left immediately. 10/10 do not recommend.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Lindsay,We sincerely apologize for the extremely disappointing experience you had at the hotel. It's clear that we failed to provide a clean, comfortable, and pleasant environment during your stay. Your feedback is invaluable, and we take it seriously. We'll address these issues to ensure that no guest has a similar experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Kaitlyn

Travelled with partner
The hotel location is beautiful if you want a vacation. Just steps from the lake and they have a beautiful beach area with picnic tables and non motorized water sports and boats to rent. There seems to be a marina right there as well. Walking distance to the hotel beach and a community beach across the bridge. We also walked to a restaurant near the hotel which was great as well. When it comes to location it’s amazing. But as for hotel condition? Run down. This place has the potential to be a beachfront resort. But instead the hotel buildings and rooms are just old and the whole place could use a major facelift to elevate the stay. I’m surprised they haven’t started updates and renovations already. But the stay was cheap and the room was decently clean.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 13, 2023
Dear Kaitlyn,Thank you for sharing your feedback on the stunning location and your stay. We appreciate your suggestions for potential improvements. We're pleased you found the room clean and your stay reasonably priced. We look forward to welcoming you back.Sincerely, Hotel Manager

6/10 Okay

Sascha

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Sascha,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 11, 2023
Dear Mike,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Jessica, Goldendale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 11, 2023
Dear Jessica,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

2/10 Terrible

Andy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very small and uncomfortable pillows, broken shower, cracked sink, stained sheets, refrigerator doesn't work. We stayed here years ago and liked it, but it is not a good place to stay now.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Andy,We're sorry to hear about the issues you encountered during your recent stay, and we sincerely apologize for the inconvenience. This does not meet our usual standards of quality, and we appreciate you bringing these matters to our attention. We will work diligently to address and resolve these issues to improve the overall guest experience. We hope you'll consider giving us another chance in the future to provide you with a better stay. Your feedback is valuable to us, and we'll strive to make the necessary improvements.Sincerely, Hotel Manager

4/10 Poor

Kim

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here many times and were very happy but this stay we noticed it wasn’t as clean as it has been in the past. There was no coffee maker in the room and the decor was very outdated. The semi newly renovated lobby furniture was very dirty and the lawn surrounding the building was overgrown and needed to be mowed. The staff was friendly as usual.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Kim,Thank you for being a loyal guest and for sharing your recent experience with us. We appreciate your feedback and are sorry to hear that this stay didn't meet your expectations in terms of cleanliness and room amenities. We will share your comments with our team to ensure improvements are made, and we appreciate your understanding. It's great to know that the staff remained friendly. We hope you'll consider staying with us again in the future, and we'll strive to provide you with a more satisfactory experience.Sincerely, Hotel Manager