Outdoor pool, pool umbrellas, sun loungers

Reviews of Taj Malabar Resort & Spa, Cochin

5 out of 5
Taj Malabar Resort & Spa, Cochin
Willingdon Island, Kochi, Kerala

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 358 reviews" "
Rating 8 - Good. 62 out of 358 reviews" "
Rating 6 - Okay. 15 out of 358 reviews" "
Rating 4 - Poor. 11 out of 358 reviews" "
Rating 2 - Terrible. 5 out of 358 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Arun

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really not enjoyed, it was never informed renovation going on in tg8s hotel. If it was known never booked. Paid a hefty amount much higher than hotels in down town. Never expected and disappointing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Divya Maitreyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and views, good food, breakfast and very nice bar. Staff very friendly efficient and helpful. Enjoyed the evening boat ride and pool is amazing, you can see river dolphins sometimes. Small point of feedback is in relation to maintenance and attention to detail. Cupboard doors were not closing properly, there was a sticker on the toilet seat, soap dispenser in lounge toilet was dirty. But no major issues, we had a wonderful time
Stayed 2 nights in Mar 2023

4/10 Poor

sheeba

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing.
I had 2 rooms booked for a family of 5. I was given 1 in the heritage wing and 1 in the tower wing. The front desk mentioned they will upgrade us to be together and moved us to the tower wing. the room didnt have dual charger plugs, the hot water in the shower was not working and the guest checkin and buffet was sub standard to The Taj experience we are accustomed to. However, the overall stay, the bar and property location is amazing and enjoyable!!! Manager was very helpful and provided voluntary assistance without even complaining.
Stayed 1 night in Mar 2023

6/10 Okay

Satish

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Customer service in one of the restaurants Pepper was bad. Check out in AM at 445 AM also was not good. Agent should learn how to deal with customers.
Stayed 3 nights in Jan 2023

10/10 Excellent

Ketan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Stay at Taj Malabar
We had an amazing stay and a fantastic New Year's Eve celebration!
Stayed 2 nights in Dec 2022

6/10 Okay

Sridevi

Stayed 1 night in Dec 2022

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Sherri

Stayed 1 night in Oct 2022

8/10 Good

Vipin

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Angeline Oliuvra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view and very caring staff .. breakfast was packed for early travellers .. very good for family as well
Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday at Taj Malabar, Kochl
Very pleasant experience. Very kind and helpful staff Highlight was complimentary evening tea with a refreshing harbour cruise!
Stayed 13 nights in Aug 2022

8/10 Good

Shamil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and food at Taj Malabar Resort
Stayed 1 night in Jun 2022

10/10 Excellent

Liju

Stayed 2 nights in Jul 2022

10/10 Excellent

Sreejith

Stayed 1 night in Jun 2022

10/10 Excellent

Abhik

Stayed 7 nights in Jun 2022

2/10 Terrible

Cephas

Stayed 3 nights in May 2022

10/10 Excellent

Rekha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good service . Food could be a bit more better. Overall i enjoyed the stay!😊❤
Stayed 2 nights in May 2022

6/10 Okay

Dhruv

Liked: Staff & service
Disliked: Property conditions & facilities
Dated and ageing rooms
Rooms need to be redone. Past their prime. Property is in a remote location. So plan your local travel accordingly.
Stayed 1 night in Apr 2022

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ambience . All good . The heritage room bathroom requires maintainence. Otherwise stay was excellent
Stayed 1 night in Nov 2021
Response from Sibi on Dec 15, 2021
Dear Guest Greetings from Taj Malabar Resort & Spa, Cochin! At the outset I would like to thank you being a valued patron and happy to know that you had a comfortable stay at our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm Regards Sibi Mathew General Manager

10/10 Excellent

Kiran

Stayed 1 night in Nov 2021
Response from Sibi on Nov 12, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sibi Mathew General Manager

8/10 Good

Joy

Liked: Staff & service
Disliked: Cleanliness
What I liked about this hotel is the location . Its a great place to unwind with views onto the sea . But if you are looking to go shopping or other activities its a 30 mins drive . What I did not like is that this hotel needs a revamp. Everything looks old . The bathrooms are not clean as expected . The maintenance department has to improve. I had a light flickering . Telephone not working . Its a popular wedding venue so expect crowds . Pool has no privacy with laborers lounging around . I feel this hotel shoukd be rated 4 star
Stayed 4 nights in Oct 2021
Response from Sibi on Nov 12, 2021
Dear Guest Greetings from Taj Malabar Resort & Spa, Cochin! At the outset I would like to thank you being a valued patron and sharing your valuable feedback. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm Regards Sibi Mathew General Manager

8/10 Good

Anvi

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Sibi on Nov 12, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Sibi on Nov 12, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property by the beach. Most of the facilities were closed due to covid but the staff were very friendly and nothing was too much of a trouble.
Stayed 3 nights in Aug 2021
Response from Sibi on Aug 19, 2021
Dear Guest Greetings from Taj Malabar Resort & Spa, Cochin! At the outset I would like to thank you being a valued patron and happy to know that you had a comfortable stay at our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm Regards Sibi Mathew General Manager

4/10 Poor

Vishnu

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Sibi on Sep 14, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel with stunning views of Arabian sea. If you want to enjoy the Kerala monsoon, this is the best location. The staffs are super friendly. The hotel is very neat and clean and food was excellent. Overall an excellent hotel to spend a family vacation.
Stayed 2 nights in Jun 2021
Response from Sibi on Jun 28, 2021
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate your detailed feedback and I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambiance. Sorry, swimming pool was not available.
Stayed 1 night in Apr 2021
Response from Sibi on Apr 13, 2021
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We have made a note of your concern with regards to the swimming pool were not operational during your stay with us and we regret for the inconvenience caused. I would like to share that the Swimming Pool is still not operational as per the state guidelines. However the state government relaxing the guidelines in a phased manner. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

freemu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Sibi on Apr 7, 2021
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay worth it all !
Good food! Clean and amazing views. Just the packed breakfast on the day we left was severally disappointing. Rest all appreciation for staff and place.
Stayed 3 nights in Jan 2021
Response from Sibi on Feb 10, 2021
Dear Guest Greetings from Taj Malabar Resort & Spa, Cochin! At the outset I would like to thank you being a valued patron and happy to know that you had a comfortable stay at our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. With regards to the packed breakfast, I sincerely apologize for the inconvenience caused to you. However, the same has been shared with my culinary team for the immediate follow up and improvement. I thank you once again for sharing your valuable feedback and assure you of our best services and attention at all times. Warm Regards Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On an island that has a beautiful view of the waterway. Room had a limited view but softer type bed. Great view of the sunset and sunrise on the waterways. Spa connected to the location which allowed for last minute bookings. Very beautiful hotel. Limited facilities due to COVID
Stayed 1 night in Jan 2021
Response from Sibi on Feb 10, 2021
Dear Guest Greetings from Taj Malabar Resort & Spa, Cochin! At the outset I would like to thank you being a valued patron and happy to know that you had a comfortable stay at our hotel. It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times. Warm Regards Sibi Mathew General Manager

10/10 Excellent

Vipin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Sibi on Feb 10, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sibi Mathew General Manager

10/10 Excellent

Naveen Kumar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Sibi on Jan 7, 2021
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Cochin, Amazing View, Courteous staff, quiet location and amazing food
Stayed 3 nights in Nov 2020
Response from Sibi on Dec 8, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate your valued feedback and I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Alexander job

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finest property in Cochin
Love the property.. one of the best in Cochin with the superior Taj service
Stayed 1 night in Nov 2020
Response from Sibi on Dec 8, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate your valued feedback and I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Sibi on Feb 24, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020
Response from Sibi on Feb 24, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Sibi on Feb 18, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from s on Feb 11, 2020
Dear Guest, Greetings from Taj Malabar Resort & Spa, Cochin! It was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotel as it helps us to further enhance and refine our processes to achieve customer delight. I am happy to know that you are satisfied with the recent stay with us. experience. Thank you once again for the feedback and it would be our absolute pleasure to welcome you back to Taj Malabar Resort & Spa, Cochin. Assuring you of our best services at all times. Warm regards, Sibi Mathew General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on a beautiful coast. Unfortunately there is nothing to do within walking distance. But they do have a free boat shuttle to Fort Kochi. The furniture and electrical needs to be updated. For TAJ we were expecting a bit more modern interior with USB ports for charging for cellphones. Their tea time was fun with excellent eats. The massage was a wonderful experience at their Spa. Will definitely consider it for future stay.
Stayed 1 night in Jan 2020
Response from sibi on Jan 28, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and happy to know that you had a comfortable stay with us. We sincerely appreciate your valued comments on the location, sunset cruise followed by the high tea and Spa experiences. At the same time we have noted the area of improve mentioned in the feedback. I would like to share that we are continually reviewing our products and facilities to ensure the hotel standards stays up to date and it is our endeavour that every guest of the Taj has an outstanding experience each time when they visit any of our hotels. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding setting. Staff were even better. Seafood restaurant was commendable.
Stayed 1 night in Jan 2020
Response from Sibi on Jan 20, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate your valued feedback and happy to read your comments about our associates. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew

10/10 Excellent

PJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and comfort
Excellent location, staff and hospitality.
Stayed 6 nights in Dec 2019
Response from Sibi on Jan 14, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. The staff were all amazing. We had an early flight, and we were there around 10:00 am. The hotel was really busy we had requested two rooms. Rahul from the front desk was very kind, he right away gave us one room and the other one an hour later. Thank you Rahul. Pauly from front desk was also very helpful.
Stayed 3 nights in Dec 2019
Response from Sibi on Dec 30, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and happy to know that you had a comfortable stay with us. I will share your feedback with our team and in special to Mr. Rahul and Mr. Pauly at the Front Desk. I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely but the staff made the place extra special. The hotel offered several perks such as daily ferry to Kochi Fort & an evening boat ride which was an unexpected addition. The breakfast was the best we had in India and the restaurants were great too (loved the Keralan prawn curry at the rice boat). The staff were excellent and really made us feel welcome but a special shout is required for the bar & pool staff. I felt like they got to know us in such a short space of time. Will be back when we return to Kerala.
Stayed 6 nights in Dec 2019
Response from Sibi on Jan 14, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Sathyaprasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and Restore
Great location for vacation....wonderful hotel staff
Stayed 3 nights in Nov 2019
Response from Sibi on Jan 14, 2020
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

TFA, Mumbai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is spectacular Staff members are wonderfull
Stayed 4 nights in Nov 2019
Response from sibi on Dec 6, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate your comments about our associates and the location of the hotel. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

G, Canada

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, very clean and great service. Comparable to some of the international hotels in Dubai, London etc in terms of cleanliness and service.
Stayed 2 nights in Nov 2019
Response from sibi on Dec 5, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. We sincerely appreciate for your comments on the Cleanliness and overall ambience of the hotel. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from sibi on Dec 5, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from sibi on Nov 14, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

10/10 Excellent

Colette, Windsor ontario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great tranquil location, impecible service. Food amazing. Highly recommend
Stayed 4 nights in Oct 2019
Response from sibi on Nov 14, 2019
Dear Guest Greetings from Taj Malabar Resort & Spa – Cochin! It was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotel as it helps us moving to further enhance and refine our processes to achieve customer delight. I am happy to know that you are satisfied with the overall experience especially the location, over all service rendered by the associates and quality of food. Also our sincere thanks for your genuine recommendation. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from sibi on Oct 25, 2019
Dear Guest, Greetings from Taj-Malabar Resort & Spa, Cochin! At the onset I would like to thank you for being a valued patron and happy to know that you had a comfortable stay with us. I will share your feedback with our team as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel. Warm regards, Sibi Mathew General Manager