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Reviews of One Coatzacoalcos Forum

3 out of 5
One Coatzacoalcos Forum
Av Universidad Veracruzana Km 8, Coatzacoalcos, VER

Reviews

8.4

Very good

Rating 10 - Excellent. 216 out of 465 reviews" "
Rating 8 - Good. 157 out of 465 reviews" "
Rating 6 - Okay. 59 out of 465 reviews" "
Rating 4 - Poor. 21 out of 465 reviews" "
Rating 2 - Terrible. 12 out of 465 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ignacio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rafael Tello on Jan 20, 2024
Buena tarde Ignacio, Agradezco mucho tu calificación, estamos atentos a tu siguiente visita a la ciudad.

10/10 Excellent

Jack

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a bit odd, but it did work. Just not what was accepted.
Stayed 1 night in Jan 2024
Response from Rafael Tello on Jan 11, 2024
thanks for your comments, unfortunately we dont have our own parking

10/10 Excellent

Daniel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rafael Tello on Oct 19, 2023
Buena tarde Daniel, Gracias por compartir tu perepción y me agrada saber que cumplimos con sus expectativa.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Rafael Tello on Jun 2, 2023
Buena tarde Cristina,Es un gusto el haber contado con su preferencia en esta reciente visita que hizo a Coatzacoalcos, me alegra aún más saber que cumplimos con sus expectativas de servicio e instalaciones, lograr la satisfacción de nuestros huéspedes es uno de nuestros principales objetivos por lo que día a día trabajamos en ello. Esperamos poder seguir contando con su preferencia y tenerle en esta su casa la siguiente visita que haga a la ciudad de Coatzacoalcos.

8/10 Good

Esteban

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Rafael Tello on May 3, 2023
Buena tarde Esteban,Es un gusto el haber contado con su preferencia en esta reciente visita que hizo a Coatzacoalcos, me alegra aún más saber que cumplimos con sus expectativas de servicio e instalaciones, lograr la satisfacción de nuestros huéspedes es uno de nuestros principales objetivos por lo que día a día trabajamos en ello. Esperamos poder seguir contando con su preferencia y tenerle en esta su casa la siguiente visita que haga a la ciudad de Coatzacoalcos.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar y buen precio
Stayed 1 night in Jan 2023
Response from Rafael Tello on Jan 19, 2023
Es un gusto el haber contado con su preferencia en esta reciente visita que hizo a Coatzacoalcos, me alegra aún más saber que cumplimos con sus expectativas de servicio e instalaciones, lograr la satisfacción de nuestros huéspedes es uno de nuestros principales objetivos por lo que día a día trabajamos en ello.

10/10 Excellent

Victor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acces to shopping and beach
Stayed 3 nights in Apr 2022
Response from Rafael Tello on May 10, 2022
Buena tarde Sr. Victor, Es un gusto el haber contado con su preferencia en esta reciente visita que hizo a Coatzacoalcos, me alegra aún más saber que cumplimos con sus expectativas de servicio e instalaciones, lograr la satisfacción de nuestros huéspedes es uno de nuestros principales objetivos por lo que día a día trabajamos en ello. Esperamos poder seguir contando con su preferencia y tenerle en esta su casa en la siguiente visita que haga a la ciudad de Coatzacoalcos.

6/10 Okay

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a Holiday inn, to American standards is good. I would like the parking lot to feel safer with better security, and the reception room doesn’t feel welcomed for whatever reason. Maybe the lack of air flow or the salt smell of the beach (it’s literally next to the beach).
Stayed 1 night in Nov 2021
Response from Rafael Tello on Nov 10, 2021
Hi, I am Not Really sure about your comment but we are ONE Coatzacoalcos. Maybe there was a confuse but i just want to be sure about your staying. where was it? HolidayInn or ONE?

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Nancy, Pennsylvania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, small but enough space for two of us. There was no hot water in the shower. Breakfast buffet was amazing! We experienced an earthquake the night we stayed and the hotel didn’t have any alarms or any assistance on how to evacuate. Thankfully nothing major happened, but there should be some protocol in place when natural disasters happen.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen establecimiento, todo chevere, las instalaciones, las habitaciones, el servicio
Stayed 1 night in Dec 2019
Response from COATZACOALCOS on Dec 20, 2019
Muchas gracias por compartir su experiencia con nosotros y su retroalimentación con respecto a la calidad de nuestro servicio e instalaciones, siempre es un gusto que esté con nosotros. Apreciamos mucho sus recomendaciones. Dejeme saber por favor si algo puedo hacer por usted en su próxima estancia. Me reitero a sus órdenes. Respetuosamente Gerencia General

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
It was a good place with a comfortable bed
Stayed 1 night in Aug 2019

10/10 Excellent

Mario cesar, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place .
The hotel is in a great location , near the malecon and shopping areas . You get what you pay for .
Stayed 1 night in Jan 2019
Response from Hotel One Coatzacoalcos on Feb 12, 2019
Thanks for your comments,

8/10 Good

JENNEL

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Sandra Antonio Cano on Nov 23, 2018
Agradecemos que nos comparta sus comentarios, .Con todo el gusto le esperamos en esta su casa Hotel One Coatzacoalcos

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Edgardo Gonzalez on Dec 11, 2018
Gracias por su visita a nuestro hotel saludos cordiales

10/10 Excellent

Brandon, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and very friendly staff.
This hotel has surprisingly friendly staff that seems to genuinely care about your experience. The price is good and the breakfast is fresh. The hotel is close to restaurants and a mall. A taxi is required to go to the grocery store, but they are plentiful. The only downside is, for a family of four, the rooms are quite small.

8/10 Good

floren, mexico, USA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Gd brkfast, stained towels, near shopping, n beach
Nice little modern hotel, geared more for business travelers, good breakfast, No pool, weird and ackward enterance into hotel room, clean comfortable beds, laundry area, unique bathroom door has two closing positions, room on 2flr. Had limited oceanview, walk to beach/malecon, shopping plaza, many american restuarants nearby. The area is still being developed so not much to do at night. Small, clean, modern room for the buc is not too bad.

6/10 Okay

Mark, Ottawa

Good value.
Room was clean, breakfast was good, staff was helpful and friendly.

6/10 Okay

Deivid, New York

Liked: Cleanliness, staff & service
Good hotel near the beach, good price.
This hotel is great if you are looking for a place to sleep and rest after being out all day. The price is great. Breakfast was good based on the price of the hotel. It's near the convention center and Forum mall. if you don't mind walking there are places to eat nearby.

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing. Pillows are terrible, you must consider bring yours ;)

4/10 Poor

Jerry, Yorktown, VA

Disliked: Staff & service, room comfort
Only if I need to
If it weren't for the mall next door with its food court and the friendliness of the staff, it would have been worse. The breakfast was better than simply continental, The bed war hard. The AC was all on or all off. The TV screen was the size of my laptop, there were no electrical plugs next to the bed. The chair at the desk was uncomfortable plastic but the internet was decent. The room was small. but then again I paid very little so I guess that it was worth the price.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building walls look dirty and smells to mold
In addition looking dirty and smelling to mold, the restroom of my room smelled to urine. My coworker complained about the same issue at his restroom. We asked this to be cleaned but they just sprayed air freshener.

4/10 Poor

Dmitry, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All above
My feet became black after few minutes walking without socks. Room was very small. Noise all over from locals. Stay away.

8/10 Good

Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Segura y limpia, buen desayuno
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Susana Osegueda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOS CONTROLES DE LA TV NO SERVIAN, LLEGO GENTE MUY ENCANDALOS...
Stayed 2 nights in Mar 2024

4/10 Poor

Itzel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Las toallas olían muy mal al igual que las sábanas
Stayed 1 night in Apr 2024

10/10 Excellent

Lizzeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rafael Tello on Apr 4, 2024
Bunea tarde Lizzeth, Espero que te encuentres de maravilla y agradezco mucho el habernos evaluado!

10/10 Excellent

Israel

Stayed 2 nights in Mar 2024

10/10 Excellent

garnet

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una estancia muy agradable todo muy limpio excelente servicio del personal
Stayed 1 night in Mar 2024
Response from Rafael Tello on Apr 4, 2024
Buena tarde Garnet,Es un gusto saber que tu estancia fue de tu agrado total.

10/10 Excellent

Jose Mauro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GENIAL
Stayed 1 night in Mar 2024
Response from Rafael Tello on Mar 22, 2024
Buenas noches Mauro,Agradezco tu evaluación y esperamos verte pronto en esta tu casa.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Stayed 1 night in Jan 2024
Response from Rafael Tello on Jan 20, 2024
Buena tarde Alejandro, Agradezco la evaluación a nuestro servicio, es grato saber que instalaciones y servicio fueron de su agrado. Será un honor verle de nuevo en esta su casa próximamente. Antes de despedirme le deseo un Feliz y Prospero 2024.

8/10 Good

Aureliano

Stayed 2 nights in Jan 2024
Response from Rafael Tello on Jan 20, 2024
Buena tarde Aurelio, Agradezco la evaluación a nuestro servicio, es grato saber que instalaciones y servicio fueron de su agrado. Será un honor verle de nuevo en esta su casa próximamente. Antes de despedirme le deseo un Feliz y Prospero 2024.

10/10 Excellent

Roberto Julio Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Una excelente opción para viaje de negocios
Stayed 2 nights in Jan 2024
Response from Rafael Tello on Jan 11, 2024
Buena tarde Roberto, Agradezco la evaluación a nuestro servicio, es grato saber que instalaciones y servicio fueron de su agrado. Será un honor verle de nuevo en esta su casa próximamente. Antes de despedirme le deseo un Feliz y Prospero 2024.

6/10 Okay

José Neil Amhed

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rafael Tello on Jan 11, 2024
Buena tarde José, Lamento mucho no haber cumplido las expectativas de servicio, sí me pudieras compartir un poco más de tu experiencia y así poder mejorar.

4/10 Poor

Irving

Travelled with family
Disliked: Amenities, property conditions & facilities
El bote de basura contaba con basura de otro huésped cuando llegamos
Stayed 1 night in Dec 2023
Response from Rafael Tello on Jan 11, 2024
Se tomarán las acciones correctivas necesarias a fin de que no vuelva a suceder.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Mala limpieza
Mala limpieza. El sillón que se encuentra en el lobby está muy roto, da mala imagen. La habitación era con dos camas matrimoniales pero es muy muy pequeña. Hay que abrir completamente la puerta para poder entrar a la habitación porque la puerta topa con la cama. Mala limpieza, en la cabecera había un chicle pegado, se nota que no limpian abajo de las camas porque a mi hijo se le cayó una mochila y salió toda polvosa , y el segundo día de estancia solo tendieron una cama, la otra la dejaron destendida.
Stayed 2 nights in Jan 2024
Response from Rafael Tello on Jan 11, 2024
Agradecemos sus comentarios y le aseguro que estamos dando seguimiento a cada comentario de huésped para mejorar la imagen integral de nuestro hotel.

10/10 Excellent

Agustin

Stayed 1 night in Jan 2024
Response from Rafael Tello on Jan 29, 2024
Buena tarde Agustin, Agradezco el tiempo invertido en evaluarnos, lo esperamos en esta su casa.

8/10 Good

Cesar Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor es la distancia entre la plaza forum y el hotel.
Stayed 1 night in Dec 2023
Response from Rafael Tello on Jan 5, 2024
Buenas tardes Alejandro, es un gusto haber sido tus anfitriones en esta recien visita que hiciste a la ciudad. Esperamos seguir contando con tu preferencia.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo.
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 28, 2023
Buena tarde Enrique, Agradezco mucho tus comentarios, te recuerdo esta es tu casa y te esperamos en la siguiente visita que hagas a la ciudad.

10/10 Excellent

Sindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TODO BIEN.
TODO BIEN, ES LA TERCERA VEZ QUE NOS HOSPEDAMOS CON ELLOS, UNA GRAN VENTAJA, INCLUYEN EL DESAYUNO.
Stayed 2 nights in Dec 2023
Response from Rafael Tello on Dec 28, 2023
Sindy, Es muy grato saber que el servicio ha sido de tu agrado. Los seguirmemos esperando en esta su casa cada que visiten Coatzacoalcos.

10/10 Excellent

Rocío

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Rocio, es un gusto saber que la estancia fue de tu agrado, te esperamos en la próxima visita que hagas a la ciudad.

8/10 Good

Oscar M

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Oscar, es un gusto saber que la estancia fue de tu agrado, te esperamos en la próxima visita que hagas a la ciudad.

8/10 Good

jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, solo no sirven los puertos USab
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Jeannette, Agradezco tus comentarios, ya estamos trabajando para hacer los cambios necesarios.

10/10 Excellent

tino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas instalaciones
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Tino, es un gusto saber que la estancia fue de tu agrado, te esperamos en la próxima visita que hagas a la ciudad.

10/10 Excellent

Pavel

Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Carlos, es un gusto saber que la estancia fue de tu agrado, te esperamos en la próxima visita que hagas a la ciudad.

10/10 Excellent

Carlos Alberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 27, 2023
Buena tarde Carlos, es un gusto saber que la estancia fue de tu agrado, te esperamos en la próxima visita que hagas a la ciudad.

8/10 Good

MARIA

Stayed 1 night in Dec 2023
Response from Rafael Tello on Jan 11, 2024
Buena tarde María, Agradezco la evaluación a nuestro servicio, es grato saber que instalaciones y servicio fueron de su agrado. Será un honor verle de nuevo en esta su casa próximamente. Antes de despedirme le deseo un Feliz y Prospero 2024.

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena experiencia
Stayed 1 night in Dec 2023
Response from Rafael Tello on Dec 16, 2023
Buena tarde Arturo,Es un gusto el haber contado con su preferencia en esta reciente visita que hizo a Coatzacoalcos, me alegra aún más saber que cumplimos con sus expectativas de servicio e instalaciones, lograr la satisfacción de nuestros huéspedes es uno de nuestros principales objetivos por lo que día a día trabajamos en ello. Espero poder seguir contando con su preferencia y tenerle en esta su casa la siguiente visita que haga a la ciudad de Coatzacoalcos.