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Reviews of Super 8 By Wyndham Brook Park Cleveland

2.5 out of 5
Super 8 By Wyndham Brook Park Cleveland
16644 Snow Rd, Brook Park, OH

Reviews

4.8
Rating 10 - Excellent. 45 out of 573 reviews" "
Rating 8 - Good. 75 out of 573 reviews" "
Rating 6 - Okay. 108 out of 573 reviews" "
Rating 4 - Poor. 133 out of 573 reviews" "
Rating 2 - Terrible. 212 out of 573 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lacey

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrive to this property it was boarded up and the driveway was blocked off with cement barriers and chains. The property had been permanently closed. I had paid for this stay 4 months ago and never received communication.
Stayed 1 night in Jun 2022

2/10 Terrible

Ram, Sun City West

Travelled with partner
Property closed for business, I disputed my room charges and took another room stay
Stayed 1 night in May 2022

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not stay the city shut the place down
Stayed 1 night in Apr 2022

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was nothing like the pics.. staff were great, but rooms need serious upgrades.. holes in the walls, some lamps didn’t work. No microwave or mini fridge in the room. Super 8 please do better, hotel stays are not cheap and we should at least feel comfortable when we sleep.
Stayed 2 nights in Mar 2022
Response from Ashley Jarrell on Apr 4, 2022
I am sorry about your recent stay at the property I can offer you 20% back on your stay for the problems. Front Desk Manager

2/10 Terrible

Robert

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Call me, absolutely awful. Blood on the covers, holes in the covers, awfulness
Stayed 1 night in Mar 2022
Response from Ashley Jarrell on Apr 4, 2022
I am sorry about your recent stay at the property I can offer you 20% back on your stay for the problems. Front Desk Manager

2/10 Terrible

chelsea

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy. I booked a trip for 4 nights and ended up not staying. It was very dirty. In the bathroom there was no toilet paper holder and no toilet paper. Someone offered me drugs outside of the hotel. It was very run down and i didn't feel safe
Stayed 4 nights in Mar 2022
Response from Ashley Jarrell on Mar 23, 2022
I am sorry about your recent stay at the property i can offer you 20% back on your stay for the problems Front Desk Manager

4/10 Poor

dawn

Travelled with family
Disliked: Property conditions & facilities, room comfort
False advertising
Yes it was horrible they advertised our fridge and Kanell breakfast and free shuttle service from the airport and none of those were available available
Stayed 2 nights in Mar 2022
Response from Ashley Jarrell on Mar 18, 2022
Sorry about your recent stay at the property but if you read down further it does say do to Covid curtain items may not be available. Front Desk Manager

4/10 Poor

Aimee

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Pot holes everywhere driving in. Room was not ready & I checked in hours after the check in time. Very unprofessional. Attendant complaining about how much she had to work, no help, & other personal issues. Irrelevant to any patrons waiting at front desk. Website advertised breakfast bar but nothing available. Kind of shady the whole situation.
Stayed 1 night in Mar 2022
Response from Ashley Jarrell on Mar 10, 2022
I am sorry about your recent stay at the property I can offer you 25% back on your room for the problems. Front Desk Manager

2/10 Terrible

Anita, Lawton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2022
Response from Ashley Jarrell on Mar 10, 2022
I am sorry about your recent stay at the property I can offer you 25% back on your room for the problems. Front Desk Manager

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty hotel
Stayed last Friday and was out in room 224. After getting unpacked we noticed that the toilet was plugged and would not go down. I went down to the desk and she moved us to room 220. We got in there the mattress look like it had bedbug stains on that a big water spot above the bed and the shower did not work so we could not even take a shower after our stay. try to turn off the TV to go to bed and the remote control would not turn it off. So I had to move the dresser and unplug the TV when I move the dresser the plug was hanging out of the wall with the wires exposed. Turned on the heater and when the blower motor came on it rattled so loud it was hard to sleep. I told the girl in the morning at the front desk how horrible my stay was she said she would tell the manager to call me and that was Sunday morning and I still have no call from the manager. I would like my money back for the stay .
Stayed 1 night in Mar 2022
Response from Ashley Jarrell on Mar 10, 2022
I am sorry about your recent stay at the property I refunded Expedia already you have to call Expedia to get your money back. Front Desk Manager

6/10 Okay

paul

Disliked: Property conditions & facilities
This place needs some love
Outside elevator was stuck, the hotel stunk like straight up weed and must. We hd to wait 15 minutes to check in because of being understaffed and a door was broke and have been for days, you could tell because the sign was weathered! But fot $60 what did I expect We just wanted a hotel close to the airport!
Stayed 1 night in Feb 2022
Response from Ashley Jarrell on Mar 1, 2022
Thanks for your feedback look forward to seeing you in the future. Front Desk Manager

4/10 Poor

Victoria Y

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was amazing fromt desk girl was respectful resourceful and funny ....the hotel itself not so much no hot water rugs horrible sheets burnt bed was broke ...but other then that it was a interesting experience....but awesome workers 👏
Stayed 2 nights in Feb 2022
Response from Ashley Jarrell on Mar 1, 2022
Thanks for your feedback. We are updating the property. Look forward to seeing you in the future. Front Desk Manager Ashley Jarrell

4/10 Poor

Chris

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No extra toilet paper. Had to ask for wash cloths. Room reaked of smoke woth burn marks everywhere. No blankets........ coffee pot in room with coffee but nothing else
Stayed 1 night in Feb 2022
Response from Ashley Jarrell on Feb 22, 2022
I am sorry for your recent stay at the property i can offer you 20% back on your stay Front Desk Manager

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even let your dog stay here
I can't believe they can even be in business. We entered our smoke free room that smelled like it had been smoked in for years. Next we pulled back the sheets to check for bed bugs and we were totally repulsed by the stained sheets along with the cigarette hole that was burned completely through the comforter. We went back down to the front desk to demand another room. There were no more with a King size bed so they gave us a key for a room with a queen. While going down the haul to check out the next room im pretty sure i got a contact high from the smell of pot filling the hall. I reached the roo. We were to check out and the door was open and things were a disaster. Here we found out that room had flooded. We went back down to the front desk. I do have to say the 2 people working were very understanding and did everything they could to help us get refunded and moved to another hotel. The hardest part was spending over an hour on the phone with Hotels.com to get us moved to another hotel. But it didnt end there. While i was in the lobby on the phone we heard loud screaming. Here a lady was trapped in the elevator and couldn't get out. Im totally serious, you cant make this stuff up.
Stayed 1 night in Feb 2022
Response from Ashley Jarrell on Feb 22, 2022
I am sorry for your recent stay at the property i can offer you 20% back on your stay Front Desk Manager

2/10 Terrible

Rehannah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in disrepair and understaffed. No maintenance person was available to fix broken heater and lack of hot water in 20 degree weather
Stayed 2 nights in Feb 2022
Response from Ashley Jarrell on Feb 22, 2022
I am sorry for your recent stay at the property i can offer you 20% back on your stay Front Desk Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ashley Jarrell on Feb 22, 2022
Thanks for your feedback look forward to seeing you in the future Front Desk Manager

6/10 Okay

Henry

Travelled with family
Disliked: Property conditions & facilities
A
Stayed 1 night in Feb 2022
Response from Ashley Jarrell on Feb 22, 2022
Thanks for your feedback look forward to seeing you in the future Front Desk Manager

8/10 Good

gary d

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Little past peak
Old place needs remodeling
Stayed 1 night in Jan 2022
Response from Ashley Jarrell on Feb 2, 2022
Thanks for your feedback look forward to seeing you in the future Front Desk Manager

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked this room to be close to the airport due to not wanting to travel through the snow to get there the next morning. For being last minute and $60 it did the trick. The bed was smaller than expected (it looked like a full matress on a queen base) but comfortable enough for a 1 night stay. Both girlsnat the front desk were super friendly and helpful when checking in and out.
Stayed 1 night in Jan 2022
Response from Ashley Jarrell on Feb 2, 2022
Thanks for your feedback look forward to seeing you in the future Front Desk Manager

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Condition can be better
Cigarette burns on blankets shower head duck taped cosmetically failed expectations but for the cost those were bearable elevator inoperable and stairs icy with no salt laid out
Stayed 1 night in Jan 2022
Response from Ashley Jarrell on Jan 21, 2022
I am sorry about your recent stay at the property i can offer you 20% back on your stay for the problems Front Desk Manager Ashley Jarrell

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I'm not sure what's going on here
I usually would not say anything, but this place is in sad shape. After making the reservation and seeing the condition of the place, I would have left, but it was a non-refundable reservation. So I was stuck with it. The girl at the front desk is good, friendly and helpful. The problem is the hotel condition. The staff are fine. My room, the front door looked like the police had broke it down in the past. Inside the room, the curtains were not in a usable condition, I had to pin them together, so they would close. The heater looked like it was ready to fall apart. There was no desk chair or any chair in the room, no hangars, but surprisingly an ironing board and iron, if there's no hangars, why even bother? I would rather stay here than be homeless, is how I would rate this place and the reason I am writing this review is I went to take a shower the next morning and guess what? NO HOT WATER!!!!! NONE AT ALL. If you're looking for a place that does not have hot water, this is the place for you. Hotels.com should have a cancel policy if the place turns out to be a hell hole.
Front Door & Heater
Heater close up
Broken floor tile
Shower with no hot water
Stayed 1 night in Jan 2022
Response from Ashley Jarrell on Jan 14, 2022
I am sorry for your recent stay at the property I can offer you 50% back for the problems Front Desk Manager

2/10 Terrible

MATEUSZ

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place
Stayed 1 night in Dec 2021
Response from Ashley Jarrell on Dec 31, 2021
I am sorry about your recent stay at the property i can offer you 30% back on your stay for the problems Front desk Manager

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Very dirty and unsafe
Stayed 2 nights in Nov 2021
Response from Ashley Jarrell on Nov 24, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay for the problems Front Desk Manager

2/10 Terrible

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over night stay
There was no hot water to shower the hotel had a horrible smell and the rooms were not very clean at all I would not recommend this hotel not even for a over night stay to fly out in the morning
Stayed 1 night in Nov 2021
Response from Ashley Jarrell on Nov 24, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay for the problems Front Desk Manager

2/10 Terrible

Chadum

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful!!!!
Horrible facility nice women in the office but rooms were absolutely disgusting.
Stayed 1 night in Nov 2021
Response from Ashley Jarrell on Nov 17, 2021
I am sorry about your recent stay at the property i can offer you 20% back for the problems. Front desk manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The facilities need to be updated. Breakfast was advertised but not available. The staff were friendly and helpful. I was satisfied with my visit.
Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Nov 17, 2021
Thanks for your feedback look forward to seeing you in the future Front Desk Manager Ashley Jarrell

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disgusting
Stayed 1 night in Nov 2021
Response from Ashley Jarrell on Nov 17, 2021
I am sorry about your recent stay at the property i can offer you 20% back for the problems. Front desk manager

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Rough
Rough
Stayed 1 night in Nov 2021
Response from Ashley Jarrell on Nov 10, 2021
I am sorry for your recent stay at the property I can offer you 20% back on your stay Front Desk Manager

10/10 Excellent

Monica

Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Nov 10, 2021
Thanks for your feedback look forward to seeing you in the future! Front Desk Manager

8/10 Good

Rico

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Nov 10, 2021
Thanks for your feedback look forward to seeing you in the future! Front Desk Manager

2/10 Terrible

Lissette

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never stay in the hotel
Well my check-in was supposed to be in at two but I got there at 5:30 and they already had checked me in without me being there why do they do that I don’t know then they didn’t give me any receipt and when I went to the room checked out the room semi-kind of clean curtains off the rack sinks da bomb sink faucet oh not together oh yeah not good
Stayed 2 nights in Oct 2021
Response from Ashley Jarrell on Oct 28, 2021
Sorry about your recent stay I can offer you 20% back on your room for the problems Front Desk Manager Ashley Jarrell

2/10 Terrible

Jamil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Oct 22, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay Front Desk Manager

6/10 Okay

Ghansham, parma

Big charge for a fridge or microwave which they do not have many of. Toilet paper holder missing from an otherwise good room.
Stayed 3 nights in Oct 2021
Response from Ashley Jarrell on Oct 13, 2021
Thanks for your feed back look forward to seeing you in the future Front Desk Manager

4/10 Poor

Dewey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Oct 13, 2021
Sorry for your recent stay at the property i can offer you 20% back on the room Front Desk Manager Ashley Jarrell

10/10 Excellent

Ahmed Musa Hago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ashley Jarrell on Oct 13, 2021
Thanks for your feed back look forward to seeing you in the future Front Desk Manager Ashley Jarrell

2/10 Terrible

Raulin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a reason why they only post two pictures of rooms, not clean at all, smelled like it wasn't cleaned, like someone just finished smoking cigarettes and marihuana... Worse experience ever..
Stayed 3 nights in Oct 2021
Response from Ashley Jarrell on Oct 8, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay for the problems Front desk Manager Ashley Jarrell

2/10 Terrible

Sgt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Ashley Jarrell on Oct 4, 2021
I am sorry about your recent stay I can offer you 20% back on your stay for the problems Front Desk Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I have ever stayed
Stayed 2 nights in Sep 2021
Response from Ashley Jarrell on Oct 4, 2021
I am sorry about your recent stay I can offer you 20% back on your stay for the problems Front Desk Manager

2/10 Terrible

Taahna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your time & money .
It was absolutely disgusting ! The bed was broken right in the middle . The floors were BLACK & it’s wreaked of cigarettes. I’m usually pretty easy to please but this place was just a mess , they showed me a different room per my request & it was no better carpet peeling from the floor , broken walls. I didn’t even take the chance , We decided to go to a different hotel. However , the staff was very nice .
Stayed 1 night in Sep 2021
Response from Ashey Jarrell on Sep 29, 2021
I am sorry for your recent stay at the property i can offer you 50% back on the room. Feel free to contact me Front Desk Manager Ashley Jarrell

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Deplorable
The hotel advertised shuttle rides to the airport. This was the premise of booking this hotel. Upon checking in I asked what time the first shuttle left as we have a 7AM flight. The deck clerk said they have no shuttle, and I'd have to arrange my own transportation to the airport. The room didn't seem clean, the bed linens were stained and had cigarette burn holes in them. The sink was stained and looked dirty. And there was blood spatter on the back of the bathroom door. It's a shame, as we stayed in the same hotel twelve years ago for a park and fly, and the place was pristine! It's a shame that current management has the lack of responsibility and leadership necessary to over look these issue, and not keep website informed of the lack of services they advertise.
Stayed 1 night in Sep 2021
Response from Ashley Jarrell on Sep 24, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay . Front Desk Manager

2/10 Terrible

Rodney

Solo traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was moldy, the carpet was extremely dirty. There were no towels or face cloths in the room. The phone didn’t work, the door to the room was not that secure. The only reason I didn’t leave is because I was very tired after tailgating at the Browns football game. If I could get my money back I would!!!
Stayed 1 night in Sep 2021
Response from Ashley Jarrell on Sep 24, 2021
I am sorry about your recent stay at the property I can offer you 20% back on your stay . Front Desk Manager

10/10 Excellent

Roberta

Stayed 1 night in Sep 2021
Response from Ashley Jarrell on Sep 24, 2021
Thanks for your feed back look forward to seeing you in the future. Front Desk Manager

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Ashley Jarrell on Sep 15, 2021
Thanks for your feed back Front Desk Manager

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ashley Jarrell on Sep 17, 2021
I am sorry for your recent stay at the property I can offer you 20% back on your stay for the problems Front Desk Manager

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom door handle was busted. Mattresses were nasty dirty. Cigarette butts were left on the air conditioner in a no smoking room. We had to be moved to another room because there was no water coming out of the bathroom sink. Terrible experience. Will never use Super 8 again anywhere
Stayed 1 night in Aug 2021
Response from Ashley Jarrell on Sep 4, 2021
I am sorry about your recent stay at the property I can offer you 30% back on your stay. Feel free to contact me for your refund Front Desk Manager

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness
Would have chosen a different place
After walking in on an argument with the front desk person and four angry people, she was very nice and professional with me (as she was with the former customers). That was not the problem. This hotel either needs extensive renovations, or to be torn down and rebuilt. I regretted staying here, and noticed a lot of young women coming and going from the rooms. Hmmm
Stayed 1 night in Aug 2021
Response from Ashley Jarrell on Sep 4, 2021
I am sorry about your recent stay at the property I can offer you 30% back on your stay. Feel free to contact me for your refund Front Desk Manager

4/10 Poor

Victoria

Disliked: Amenities, property conditions & facilities
It's a very old building. There weren't proper covers on the outlets. The afternoon desk attendant was very nice, but the morning guy was very unhelpful. Their breakfast was non-existant, though they did have coffee. All in all I was disappointed.
Stayed 2 nights in Aug 2021
Response from Ashley Jarrell on Sep 15, 2021
Sorry about your recent stay at then property. I can offer you 20% back on your stay for the problems Front Desk Manager Ashley Jarrell

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It sucks
I am a flight attendant and I have stayed in a thousand hotels. This one ranks as the worst ever. I have pictures. I want a refund for sure. Rust on the luggage rack, rust on both lamps, huge black spots on the carpet, the bed folds into a u shape when you sit on it, no clock, and no house phone. No internet, no shuttle for the airport, and worst of all - the bathroom door wouldn't open after a shower. It sucks. I finally got out by yanking with two hands and then I flew backwards landing on the toilet.
Stayed 1 night in Aug 2021
Response from Ashley Jarrell on Sep 4, 2021
I am sorry about your recent stay at the property I can offer you 30% back on your stay. Feel free to contact me for your refund Front Desk Manager

2/10 Terrible

Carolyn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Ashley Jarrell on Sep 4, 2021
I am sorry about your recent stay at the property I can offer you 30% back on your stay. Feel free to contact me for your refund Front Desk Manager

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty. The comforters on the beds in our no smoking room had burn holes. The water pressure in the showers were horrible. We asked for more towels since we only had 2 for 3 grown people and they wouldnt give us more. Witnessed a man get arrested our last night there. Will never stay there again or recommend this hotel to anyone!
Stayed 2 nights in Aug 2021
Response from Ashley Jarrell on Aug 26, 2021
I am sorry about your recent stay I can offer you 20% back on your stay Front Desk Manager