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DoubleTree by Hilton Cleveland - Westlake – Avis

4 out of 5
DoubleTree by Hilton Cleveland - Westlake
1100 Crocker Road, Westlake, OH

Avis

7,2

Bien

Note de 10 – Excellent, d’après 374 avis sur 1003." "
Note de 8 – Bien, d’après 189 avis sur 1003." "
Note de 6 – Acceptable, d’après 188 avis sur 1003." "
Note de 4 – Médiocre, d’après 136 avis sur 1003." "
Note de 2 – Terrible, d’après 116 avis sur 1003." "

7,4/10

Propreté

7,8/10

Service et personnel

7,2/10

Commodités

7,2/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Armel

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Pamela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The phone didnt work. Wallpaper in the bathroom was peeling. Landscaping in parking area left some to be desired but over all the room was great re bed and pillows.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

PATRICK

Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Zizun

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great travel experience!
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Renee

Voyage de couple, Voyage avec des animaux de compagnie
Points faibles : État et installations de l’hébergement
Tired comes to mind upon seeing the property. There was a moldy smell when we walked in . The pool was closed for repairs . The room was dark even with lights turned on . I’m glad we were only here one night . The lampshade looked like it had been in a fight where it was crumpled up and reshaped . On a positive note , bedding was clean and mattresses comfortable. We were glad we could have or small dog stay with us . This motel should be on the list of remodeling asap
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jalin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Chelsea

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Our room was dingy, the AC didn’t work, and the shower didn’t drain. Wouldn’t recommend.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Ron

Voyage en groupe
Points faibles : État et installations de l’hébergement
Softball kids banging on my door the whole time
Séjour de 2 nuits en mai 2024

8/10 – Bien

Clayton

Voyage en famille
Points forts : Propreté, service et personnel
Pool was nice. Room was big.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Jaber

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is very relaxing, nice staff. But nobody answers the phone at the front desk when I called at different times
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Tania

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location, the rooms are always clean when I book a stay
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Lawanda

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will start by saying when I checked in the process was a wait and the staff on duty left for a good 15 mins before assisting us. Next we were told the deposit was $100 and when we arrive there it’s $200 cause the manager just changed the prices to $50 a night. Next we got settle I had to work after getting checked in so I didn’t need assistance until the morning. I asked for housekeeping and towels all morning and afternoon and finally got towels right before work again at 2pm very unexpected. The housekeeper kept stating she didn’t speak English as well they need to fix that. We expected breakfast to be served cereal orange juice muffin or something and they did not have that their as stated in the description. We had to pay at the buffet and didn’t get service there. We didn’t complete our stay because it was a horrible experience I can go on and on but I’ll be writing all day but I do not recommend this hotel. Oh by the way the ceiling in the pool area is falling apart I pray for your kids safety;-) mines didn’t swim because he was targeted by adults when I was the parent and not once did they say anything to me demanding him to do things that he wasn’t not responsible for. Thank you
Séjour de 4 nuits en avril 2024

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

John

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only complaint we have regarding our recent trip was that we arranged for the hotel through Expedia and were immediately hacked. The bank froze the bank card used immediately, which had a negative bearing on our travel because we didn't have 10 days to wait for the new card to come in. This was a business trip. It looked bad and we will not be utilizing Expedia's services again as they appear not to have the secure website they promise. Doubletree was wonderful. I would stay there again.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Hussein

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very dirty Hotel, the rooms are dirty and super old, and the walls have no privacy at all, you can hear the conversations in the other room
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

lekisha

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Jayne

Voyage en famille
We stayed for three nights and never one time had our room cleaned. Not one cleaning person stepped in our room. No beds made, no bathroom cleaned, no trash emptied—absolutely no one stepped into to take care of our room. This is on top of a rate issue that occurred between Expedia and Doubletree. I was not expecting to have to pay $1077 for three nights however we had already Arrived in Cleveland and needed to stay in our booked hotel. Hindsight being 2020 we would’ve stayed one night and checked out and gone to another hotel. This was definitely not a good experience.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Ryan

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Adam

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Common spaces and hallways are all dirty and shabby. Carpeted pool area is really dirty and gross. When I checked in I had to navigate a hallway that had dirty sheets piled at almost every guest room door. Just not a very good experience.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Simona

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Bonnie L.

Voyage en groupe
Points forts : Service et personnel, commodités
Nicely situated in a good area. Staff was great and very attentive, however thr property itself is a bit run down. My room was not well cleaned - there was a spot of blood on the wall in the bathroom and a noticeable unpleasant odor in the bedroom. Bathtub drain was clogged and required maintenance to come up and fix, which they did quickly and well. My friend in the room next door had a much better experience and a cleaner room, so maybe i just got unlucky, but it was troubling.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Lois

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Restaurants staff worked hard and they needed more people in the restaurant, front desk.lStaff needs up-to-date training without being emotional. No garbage pail in the bathroom? What is that about? And a tiny little one over by the dirty stained desk? The furniture was used and abused and looked second and third hand. For the price we paid, granted it w was the eclipse time but that should not make the conditions or the quality lesson. The room was not ready upon check-in time and very limited staff who seemed very confused. Unless of course you approach them at 1 o'clock in the morning and then they were attentive because there was nobody else around.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Barbara

Voyage de couple
Points forts : Propreté, service et personnel
The staff was friendly. Paid online when booking and yet was still charged separately again at the property. Plumbing issues in the room.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Kathleen

The property has a pool in the middle which produces a chlorine odor throughout the building. I did use the pool which was nice, but I often had to request pool towels and ask that the gate be unlocked at 10 am.
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Tania

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean. The staff was very nice. The lobby was clean. It was amazing when you walked in. I’m actually about to book a can with you guys.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Precioso P

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Window had a lot of cold air coming in right above the heater so it had to keep pumping hot air. Shower head unmovable and valve only had fast flow or off. Closet door misaligned so difficult to close.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Nelly

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Tymeka

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I booked for two queen beds and it's two full beds it's cigarettes the floor the pool was down the Internet was not working. i’m totally dissatisfied..

8/10 – Bien

Tanya

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Breakfast was great.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Samantha

Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Daniel

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Points faibles : État et installations de l’hébergement
Tired - overdue for a reno. Rooms are dark and furnishings are worn. Like many Doubletrees, hallways smell like pool. Sub-par breakfast buffet.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Michael

Voyage de couple
Points faibles : État et installations de l’hébergement
The walls were so thin, we could hear the people in the next room talking, and once the wedding they went to was over they partied until 2a.m., extremely loud. Also, the water prssure wasn't good for showering and the towel holder was falling off the wall, and curtain sheers were shredded. I would sleep in my truck before i stay here again.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Ashley, Strongsville

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool was closed for the first 3 days and opened for one day just to close again and pool was left a mess
Séjour de 2 nuits en mars 2024

10/10 – Excellent

C

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place clean and quiet
Séjour de 1 nuit en mars 2024

10/10 – Excellent

C

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

4/10 – Médiocre

Anyssa

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Room 109 was so dingy. Carpet was pulling up near the entrance. Bathroom vent didn't work and was super dusty. Trim outside of bathtub was very dirty, dingy, and not waterproof. Looks like urine was all over the trim. Also, in the bathroom, there was a gross stain on the upper wall. Toilet drained very slow and stopped working. Tub water pooled while taking shower. I have pics if needed.
Séjour de 1 nuit en mars 2024

8/10 – Bien

King

Points forts : Propreté
It was cool
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Eladio

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only thing is the elevator that reaches the pool. The 4th floor was not in service. From there my room was a long walk to the pool outside of that everything was perfect.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Dominique

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I took a 4.5 hour drive for an event that evening. My check in was at 4pm. Front desk was unable to check me in until almost 6pm, even though the room was already paid for. They said the room was “available” but we could not go in yet due to house keeping. I barely had any time to get ready for the event, and had to rush even though I was at the hotel on time where they had “guaranteed” check in by 4pm. They offered complimentary breakfast for the inconvenience. When we finally got into the room, there were no bags in the trash cans. The next morning, when we came downstairs for breakfast, I noticed a bug in my drink. I was completely over it at that point. I had a terrible experience and I would not recommend this hotel to anyone.
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Shannon

Voyage en famille
Points forts : Confort de la chambre
Points faibles : Service et personnel
Séjour de 2 nuits en février 2024

2/10 – Terrible

Candice

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Don't recommend this place
The staff is the only plus about this place, minus some of them walking around frantic. The pool area is very over crowed, the jacuzzi has a sign posted that clearly says 18 and over but the kids are in there with adults and without. Children and teenagers running all over the building for hours, guest fighting at the pool which caused the staff to shut down the pool almost two hours before it was to close, bathroom has mold all in the shower, shower curtains smell mildew, not enough towles for the room, shower draining very slow as well as the bathroom sink, bedroom smell like dirty carpet, walls so thin you can hear people having sex, kids screaming, arguments and all. Guest in the lounge/Bar area with only swimsuits on. Guest overly packed in the rooms. Seen 10 guest staying in one room, went to the lounge/bar only to change my mind because of the guest arguing at the check-in area. Nothing was being done about the kids running around the building. All I can say is if your looking for a nice place to take you family or spouse this is NOT the place. Not to mention how unsafe it 8s here, people looking in your windows checking your door handles. This is not a safe place
Séjour de 2 nuits en février 2024

8/10 – Bien

Ken

Voyage en famille
Points forts : Service et personnel
Our room was cold.
Séjour de 1 nuit en février 2024

8/10 – Bien

Christina

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Soha

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel, commodités
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Jaqon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Fun
Séjour de 3 nuits en février 2024

2/10 – Terrible

Jenna

Points forts : Propreté, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Stacey

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Wasn’t to the standard that I’m used to at double tree. Pool was out of service 2 out of 3 days of our stay. Our search criteria was pool and hot tub. The day it was open,both pool and hot tub was over capacity and dirty. Only 2 elevators and 1 was broken. Only goods: convenient drive to Crocker park and our room was clean.
Séjour de 2 nuits en février 2024
Randy C. Front Office Manager a répondu le 19 févr. 2024
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced, and we appreciate your patience. It is disheartening to learn that the pool and hot tub were not available, and we understand the frustration caused by the capacity issues and cleanliness concerns. Additionally, we regret the inconvenience caused by the out-of-service elevator. We are actively addressing these issues to ensure they are rectified and won't recur in the future. On a positive note, we are glad to hear that you found your room clean and appreciated the convenience of our location near Crocker Park. We would be honoured to have the opportunity to welcome you back and provide you with a much-improved experience.

2/10 – Terrible

James

Voyage en famille
The rooms were not clean and to much noise at night and restaurant was not open
Séjour de 1 nuit en février 2024
Randy C. Front Office Manager a répondu le 19 févr. 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced during your stay, including issues with room cleanliness, noisy disturbances, and the unavailability of our restaurant. Our goal is to provide a comfortable and relaxing environment for all our guests, and we regret that we did not meet your expectations on this occasion. We understand the impact these factors can have on your overall experience, and we appreciate your patience. If your travels bring you back to the area, we will welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.

2/10 – Terrible

Jayvon, Euclid

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Had to get a room change first room was dirty still(bathroom) extremely loud they gave me a different room instantly upon asking to a quite clean side over all 1/10
Séjour de 1 nuit en février 2024
Randy C. Front Office Manager a répondu le 17 févr. 2024
Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered during your initial room assignment, especially with cleanliness and noise. We understand the importance of a quiet and clean environment, and it is disappointing to hear that we fell short of your expectations. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a better experience.