Lobby

Reviews of Elyria Inn & Suites

3 out of 5
Elyria Inn & Suites
645 Griswold Rd, Elyria, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 428 out of 1000 reviews" "
Rating 8 - Good. 355 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Holes in the wall and ceiling.
Stayed 1 night in Apr 2023
Response from Leanndra L. on Apr 17, 2023
Good Morning Mary,Thank you for taking the time to leave us a review. We are undergoing an entire property remodel. Once the renovations are complete, we will be brand new inside and out. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations.

6/10 Okay

Mark

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was under major renovation at the time. Property did send a message that many hotel features were unavailable. But I am more disappointed that Expedia didn't tell me that BEFORE I booked. Hotel may be quite nice by the time you are reading this.
Response from Leanndra L. on Apr 8, 2023
Good Afternoon Mark,Thank you for taking the time to write and leave us a review. I am sorry that you did not see that we are under renovation before you booked your room. We do have this posted to Expedia's website and all other booking sites including our brand website. We are in the transitioning phase of converting from a Country Inn and Suites to a Holiday Inn Express and Suites. We hope that if your travels bring you back to our area you would give us a chance to exceed your expectations. Thank you for staying with us!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Disappointing
While there was a notice that the hotel is being renovated, it was more than expected. Hopefully new beds are plan of the plan. All said, the staff was great.
Stayed 1 night in Apr 2023
Response from Leanndra L. on Apr 4, 2023
Good Afternoon, Thank you for taking the time to leave us a review. With the updating of our property everything will be brand new inside and out including the furniture. We strive to make all of our guests feel as if they are at home away from home. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations.

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Leanndra L. on Mar 29, 2023
Good Morning Jeremy,Thank you for taking the time to leave us a review. During your recent stay our property was under a major renovation. We hope that if your travels bring you back to our area in the future you would give us another chance at exceeding your expectations. We are in the middle of converting over from a Country Inn & Suites to a Holiday Inn Express. We are working diligently to get our property completed. Once we are finished it will be brand new inside and out. Thanks for your stay!

4/10 Poor

Kathy

Disliked: Property conditions & facilities
We booked in error, by clicking on a link for the (defunct) Holiday Inn Express. There was no warning about the extensive construction -- windows out, raw cement floor and wooden stair frames -- until out non-refundable booking was completed.
Stayed 1 night in Mar 2023
Response from Leanndra L. on Mar 20, 2023
Good Morning Kathy,First of all, I would like to thank you for your stay. We do have posted on Expedia's website that our property is undergoing a renovation. We are working with each and every guest to make them as comfortable as possible during the construction process. Although you booked a non-refundable reservation did you contact the property at all to try to cancel? We are allowing guests to cancel with no penalty if they decide that they are not comfortable with the renovations. I would like to apologize for any inconvenience that you may have experienced during your stay. We do appreciate your feedback and hope that if your travels bring you back to our area that you would give us another chance to exceed your expectations once we are branded as the Holiday Inn Express and Suites.

4/10 Poor

maria

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the picture you see is a pool, not available, because this is a construction site with room! I got an email stating it was uderconstruction when I was already on my way, and stated that I was going to be able to use other amenities. when I arrived this is in the middle of the road when I said something I was told I could leave ( 8pm) and I would get a refund. Alone with a kid not a good idea. The room was nice, but corridors smell bad, dust. the personal was super nice. but literally this is a construction site with rooms.
Stayed 1 night in Mar 2023
Response from Leanndra L. on Mar 10, 2023
Good Afternoon Maria,I do want to thank you for choosing to stay with us. We do have posted on Expedia that our property is undergoing a renovation and that we are not offering any amenities at this time. The renovation does cause a bit of a dusty environment. We are doing our best to keep this to a minimum and make our guests feel comfortable and welcome while we are transitioning from a Country Inn and Suites to a Holiday Inn Express and Suites. We are offering every guest that walks into our property the opportunity to leave without penalty because we do realize that this kind of environment is not suitable for just anyone. I do apologize that you did not see the information about us being under construction while booking your reservation with us. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations. We hope you have a wonderful weekend and thank you for taking the time to leave us a review.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Our stay was during renovations. It was disappointing to find out all amenities were not available and there was no reflection of that in cost of the stay. We chose to stay since we arrived late in the day. Difficult to recommend the hotel or the chain when there customer care is lacking.
Stayed 1 night in Feb 2023
Response from Leanndra L. on Feb 19, 2023
Good Morning,Thank you for taking the time to write and leave us a review. Unfortunately, during the renovation process we had to shut down our public areas in order to get them remodeled. Once the renovations are complete, we will be offering many different amenities such as a full hot breakfast, indoor heated pool, 24-hour fitness center etc. All of this will be brand new and is completely necessary to modernize our property. We hope that if your travels bring you back to our area you would give us another chance once we are finished with the renovations.

2/10 Terrible

Annalycia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY DO NOT RECOMMEND
Was horrible. Reconstruction of the building going on. The pool was closed due to work being done! Very messy, unorganized, and unprofessional. Should close down until hotel is suitable for the public.
Stayed 1 night in Feb 2023
Response from Kiran P., General Manager on Feb 16, 2023
Thank you for the feedback Annalycia, but you did not even stay at the hotel. When you made your reservation you were notified that we had renovations going on at the hotel and the pool was closed. The renovations are necessary in order to bring this hotel to a upgrade it and modernize it. This is the reason when you came into the hotel and you asked if you could cancel, my front desk staff notified you that would not be an issue. If you have any questions or would like to discuss this matter further feel free to contact me at the hotel. Hopefully you will give us another chance once we are fully renovated and completely open.

6/10 Okay

Aracelis

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property had a lot of construction going on so it was loud and a lot of amenities weren’t available. This should have been disclosed prior to booking. The room itself was satisfactory. No huge issues just lack of amenities and breakfast.
Response from Leanndra L. on Dec 31, 2022
Thank you for your stay and thank you for leaving us a review. We do have posted on every all booking sites that we are under renovation, and we are not offering all of the amenities that we normally would. Once our renovation is complete, we will be brand new inside and out and hope that you would give us another chance if your travels would bring you back to our area!

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were extremely nice and friendly. Entire hotel was under construction and we were not notified in advance in any way. Had to use side entrance (note on door), no breakfast area (under construction) but able to get bagged breakfast, no lobby, swimming,... All under construction. Staff very nice and trying hard in difficult circumstances. Would have chosen different hotel with a lobby/seating area since meeting relatives for Christmas.
Response from Leanndra L. on Dec 28, 2022
Good Morning Amy,Thank you for you stay and thank you for taking the time to leave us a review. We are under renovation, and this is posted to on Expedia which is how you booked. The pool was available during your stay the only thing that was not available was the hot tub in that area. The breakfast area is temporarily closed due to the renovations, we are doing our best to get this done as fast as possible as we know that the hot breakfast is a staple when staying overnight in a hotel especially during the holidays. We do want to apologize if you did not see the notice about us being under renovation. We hope if your travels bring you back to our area you would give us another chance once our renovations are complete. We will be brand new inside and out!

4/10 Poor

Jared

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT!!!
This hotel is horrendous!! Do not stay!! Im currently waiting for my refund. We checked in and checked out immediately!!! They are under construction and will try to use that as an excuse, but you don’t cover up mold with a rug in the middle of a carpeted room!! That’s not construction. That’s just gross!! They also have tubes and giant holes in the walls in the rooms. It just doesn’t seem like they should even be operating!!!
Stayed 1 night in Dec 2022
Response from Leanndra L. on Dec 23, 2022
Jared,Thank you for taking the time to leave us a review. We have already issued a refund to Expedia so if you are still waiting on your money back you should be in contact with them. We are renovating our property to make is brand new again. This does take time and can make a dusty environment. We are not covering mold up with a rug in a room, the spot that you are referring to is actually a burn mark from an iron. Once that room is renovated everything down to the light switches will be brand new. The tubing that you are referring to is a part of the renovation, we are adding fiber optic wiring to all the rooms for an upgraded internet service. We do apologize that you were not pleased with the condition of the property and hope that you would give us another chance once we are finished with our renovations.

2/10 Terrible

jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under Construction - Do Not Rent
Hotel was under construction. Noise was so load I could not hear to check-in. Decided to go to another Hotel. This hotel should not be listed in it's current state.
Stayed 2 nights in Dec 2022
Response from Kiran Patel on Dec 9, 2022
Good afternoon Jeffery,We are in a situation where we are damned if we do, and damned if we don't. We are upgrading this property to serve our guest better in the future. If you had looked at your booking, it clearly states that this property is under renovation and that some of the amenities are not available. We chose to close down our lobby area at this time, since it is the most convenient time when we are not as busy with travellers even though the holidays are here. Sorry that you feel this way. We also have employees to keep employed and they have families that they need to feed. And in the current market all of our vendors are struggling to find help as well. We are working with them as well to get this property back up and running as quickly as possible.

4/10 Poor

Pamela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is renovating the entire property so check in was done through a makeshift window via the side door. The entire property was dusty and dirty. Ice not hooked up.Breakfast was not included due to their lobby and kitchen area were gutted down to studs. Área felt shady but think that was because the appearance of the hotel and parking lot. We wouldn’t stay there again. Wish we stayed at Super 8. That would have been s step or two above this hotel.
Stayed 1 night in Nov 2022
Response from Leanndra L. on Nov 28, 2022
Good Afternoon Pamela,Thank you for taking the time to leave us a review. I want to first of all thank you for staying with us. I do apologize that you did not have a great experience with us on this visit. We are doing the renovations to update our property. Once these renovations are complete everything inside and outside the property will be brand new. Durning the renovation process things can be a bit messy at times we are aware of this, but all of this is necessary to make things new again. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations.

6/10 Okay

Paul

Stayed 1 night in Nov 2022
Response from Leanndra L. on Nov 27, 2022
Good Morning Paul, Thank you for taking the time to leave us a review. Thank you for staying with us. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations!

2/10 Terrible

Calvin

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Ann

On Our Way to Colorado
Hotel was under construction, no breakfast, room needed a good deep cleaning. Long black hair was all over the bathroom. I was told we could cancel because of lack of breakfast after my credit card had been charged - it was late and we were tried. Clerk did find some hot chocolate packets for me.
Stayed 1 night in Nov 2022
Response from Leanndra L. on Nov 15, 2022
Good Morning Ann,Thank you for taking the time to write and leave us a review. As you seen our property is undergoing a full renovation. Once we are complete, we are going to be brand new inside and out. Unfortunately, during your stay we were not offering a breakfast due to the breakfast area and lobby being under construction. We do apologize for any inconvenience that this may have caused. I will bring up the issue with the hair being on the bathroom floor with our supervising housekeeper as this is not acceptable. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations. Thank you for your stay.

6/10 Okay

Bethany

Liked: Cleanliness, staff & service

6/10 Okay

Thelma Angelica Hernandez

Liked: Staff & service
Disliked: Property conditions & facilities

4/10 Poor

Liam

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction, which hadn’t been communicated ahead of time. Building was also very old and outdated with slow internet connection and thin walls
Stayed 2 nights in Oct 2022
Response from Leanndra L. on Oct 29, 2022
Liam,Thank you for taking the time to write and leave a review. I am sorry that you were not aware of our property being under renovation. We do have this posted at the front desk of the hotel and it is posted on all booking platforms. Once our property is complete everything inside and out will be brand new. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations. Thank you for your stay.

8/10 Good

David L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under construction
Stayed 3 nights in Oct 2022
Response from Leanndra L. on Oct 22, 2022
Good Morning David,Thank you for taking the time to leave us a review. We are under construction and once we are complete, we will be brand new inside and out. We hope that if your travels bring you back to our area you would give us a chance to exceed your expectations.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not coming back
The hotel was undergoing renovations. First off the parking lot was being redone, and while I was sleeping got a call to move my car. Two, I could hear the power tools also while I was sleeping. Three, the bathroom smelled. I would've avoided this place altogether if I knew it was being repaired.
Stayed 3 nights in Oct 2022
Response from Leanndra L. on Oct 18, 2022
Good Afternoon. Thank you for taking the time to write and leave us a review. As you noticed our property is undergoing a renovation. We do have this displayed at the front desk and we also have it posted on all booking platforms. It also states that the construction takes place during daytime hours. I do apologize that you had to be called to move your car during the parking lot resurfacing. We are working diligently to upgrade our property to better service our guests. I also want to apologize about the bathroom having an odor. If you would have let us know at the front desk, we would have been more than happy to investigate what was causing the odor and resolve it to the best of our ability. Thank you for choosing to stay with us. We hope that if your travels bring you back to our area in the future you would give us another chance to exceed your expectations.

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
comfortable bed, great shower. Floors are being renovated so we did not have one of those yet. Breakfast was substandard compared to others of this type.
Stayed 1 night in Oct 2022
Response from Leanndra L. on Oct 6, 2022
Good afternoon,Thank you for taking the time to leave us a review. As you noticed we are under renovation and unfortunately at this time our renovated rooms are not available for renting. We will be renting the renovated rooms as soon as possible, as we are replacing everything in all of our guest rooms and public spaces this takes a good amount of time to complete. We hope that if your travels bring you back to our area you would visit us again and give us another chance to exceed your expectations. Again, thank you for your feedback and thank you for staying with us.

8/10 Good

Hector

Stayed 2 nights in Sep 2022

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We book and paid for a king size bed and they changed us to a double with queens. The water come out of the tap dirty and the carpet was filthy. There was only one night stand for two beds.
Stayed 1 night in Sep 2022
Response from Kiran Patel on Sep 24, 2022
Thank you for your stay Nancy, I do apologize for having to move you to a room with 2 queen beds. We are currently under renovations and are working with a limited inventory and hence we did not have that room type available to place you in the room. As far as the water, it is provided to us through the City of Elyria, and we have not had any issues from anyone else staying at the hotel. All of rooms are being refreshed completely from the ground up.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
During my initial check in the staff was very friendly and accommodating. However the next morning new staff was in and it appeared they had a verbal altercation. We were having breakfast and all that was heard was yelling and cursing.
Stayed 1 night in Sep 2022
Response from Kiran Patel on Sep 23, 2022
Thank you, Janet for your stay, we appreciate the feedback. I do apologize for the altercation that took place in the hallway; I was not aware of the altercation and will be looking into it further to see what happened. We expect our staff to conduct themselves professionally during work hours and I will be reminding them of that. Please accept my apologies on behalf of my staff.

10/10 Excellent

Mary V

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great trip
It was great!
Stayed 1 night in Sep 2022
Response from Leanndra L. on Sep 20, 2022
Good Afternoon Mary,Thank you for taking the time to write and leave us a review. We are very pleased to hear that you enjoyed your stay with us. We appreciate your feedback and hope to see you again in the future.

4/10 Poor

Jose

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay. Away during construction.
On my third night there were strong adhesive like fumes coming into my room. When I asked to be moved to another room, I was told they arranged for a room at a nearby unsavory hotel location. I refused, knowing the other location’s reputation, and experienced headaches and dizziness for roughly 14 hours. Not healthy, not good.
Stayed 3 nights in Sep 2022
Response from Kiran Patel on Sep 18, 2022
Thank you for your stay, first of all I hope you are feeling well. I do want to apologize for the interruption in your stay. We have not been able to determine the source of the adhesive smell in your room, and the only reason we could not move you to another room at our property is we were sold out and we were trying to get you back into a safe environment since it was so late at night. It is not our intention to place anyone in an unhealthy environment.

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's under renovation but one of the cleanest places I've ever stayed at.
Stayed 1 night in Sep 2022
Response from Leanndra L. on Sep 13, 2022
Glenn, Thank you for taking the time to leave us a review. We are very pleased to see that you enjoyed your stay with us and appreciate your feedback. We hope to see you again in the future.

4/10 Poor

stephanie

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Not one of the better stays
Stayed 1 night in Aug 2022
Response from Leanndra L. on Sep 2, 2022
Good morning Stephanie,Thank you for taking the time to leave us a review. I am sorry to see that this was not one of your better stays with us. Our property is undergoing a full renovation and we will be brand new inside and out when this is complete. We hope that if your travels bring you back to our area in the near future you would give us another chance to exceed your expectations.

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location, near Oberlin College. We were told that the facility was under construction, so it was not a surprise. The staff was excellent, very friendly.
Stayed 1 night in Aug 2022
Response from Leanndra L. on Sep 1, 2022
Good Afternoon David, Thank you for taking the time to leave us a review. We appreciate the feedback. I am glad to see that the renovations did not affect your stay at all while you were here. We are working diligently to get our renovations complete and once finished our property will be brand new inside and out. We hope that if your travels bring you back to our area you would give us another shot at exceeding your expectations.

6/10 Okay

Wendy

Travelled with partner
Disliked: Property conditions & facilities
It was OK, but not up to its rating in Orbitz. Tiles in bath were cracked and grout was coming up. A/C was too loud; had to turn it off to sleep. Front door was under construction so not even labeled.
Stayed 1 night in Aug 2022
Response from Leanndra L on Sep 1, 2022
Good afternoon Wendy,Thank you for taking the time to leave us a review. I apologize for experience that you shared with us about our property. The front entrance was only closed temporarily due to construction. Our property is under a full renovation, and we will be brand new inside and out once it is complete. We hope that if your travels bring you back to our area you would give us another chance at exceeding your expectations.

6/10 Okay

Jan

Stayed 1 night in Aug 2022
Response from Kiran Patel on Aug 27, 2022
Thank you, Jan, for your stay, we are renovating this property, hopefully by the end of the year we should start seeing some meaningful changes. We hope you will give us another try in the future and rate us a "10".

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
nice stay
under construction, so somewhat messy but understandable. Front desk staff was very nice during check in.
Stayed 1 night in Aug 2022
Response from Leanndra L. on Aug 23, 2022
Good Morning Rebecca,Thank you for taking the time to leave us a review. We are a little on the messy side due to the construction but once we are complete, we are going to be brand new inside and out. We hope that you will give us another shot at exceeding your expectations if your travels bring you back to our area in the near future. Very pleased to hear that our front desk staff was kind during check in. We take pride in making all of our guests feel like they are home away from home.

8/10 Good

William

Travelled with partner
Liked: Staff & service
Just OK
Stayed 1 night in Aug 2022
Response from Leanndra L. on Aug 15, 2022
Good morning William, Thank you for taking the time to leave us a review. We are undergoing a full renovation and once we are complete, we will be brand new inside and out. If your travels bring you back to our area, we hope that you would give us another chance to exceed your expectations.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Leanndra L. on Aug 15, 2022
Good Morning John, Thank you for taking the time to leave us a review. Happy to see that you had a good experience with us. We hope that if your travels bring you back to our area you give us another chance to exceed your expectations!

6/10 Okay

Kailei

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very dated and room had a funky smell.
Stayed 2 nights in Aug 2022
Response from Leanndra L. on Aug 9, 2022
Thank you for taking the time to leave us a review. Sorry to hear that your room had a funky smell. If you had let the front desk know at check in, we would have loved to offer you a more suitable room. Our property is dated which is why we are currently going a full renovation inside and out. Once we are complete everything will be brand new. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations once our renovations are complete.

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service
I liked that the other guests were quiet at night so I could sleep. The property is undergoing renovation and it certainly needs it. Our bathroom door would not close, there were cracked tiles in the bathroom, and the linkage between the sink stopper and pull knob was detached. I was able to remediate that using a rubber band from the front desk.
Stayed 2 nights in Aug 2022
Response from Leanndra L. on Aug 9, 2022
Thank you for taking the time to leave us a review. We are currently under renovation which is going to take care of everything that you mentioned. We are replacing everything inside and out on the property. We are doing a full renovation everything is going to be brand new once we are complete. If your travels bring you back to our area, we hope that you would give us another chance at exceeding your expectations once our renovations are complete.

2/10 Terrible

Danyelle

Travelled with family
It was terrible
Stayed 2 nights in Aug 2022
Response from Leanndra L on Aug 9, 2022
Thank you for taking the time to leave us a review. Our property is currently under renovation. Once we are complete our entire property will be brand new inside and out. We hope that if your travels bring you back to our area you would give us another chance once our renovations are complete.

6/10 Okay

Margaret, Vernon Hills

Travelled with family
Liked: Staff & service
Hotel is under remodeling/construction and some areas appear dusty. Also, there was some confusion about the front entrance door. I wish I would have known in dvance about the remodeling.
Stayed 1 night in Aug 2022
Response from Leanndra L. on Aug 23, 2022
Good Morning Margaret, Thank you for taking the time to leave us a review. I am sorry that you were not aware that the hotel is under construction. We do have this posted to all booking platforms that you are able to book through. We are doing our best to keep the hotel as dust free as possible during our renovations but unfortunately at times that is very difficult. The front entrance was only closed temporarily due to concrete work, so I also apologize for the confusion that may have caused. Once our renovations are complete, we will be brand new inside and out we hope that if your travels bring you back to our area that you would give us another chance to exceed your expectations.

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2022
Response from -Brittany on Aug 6, 2022
Good morning Erik, we appreciate you taking the time to leave us a review based on your experience during your stay. I will be sure to pass your feedback along to the other staff members as well.

8/10 Good

Josh

Travelled with family
Liked: Staff & service
Very nice staff. Under construction
Stayed 1 night in Jul 2022
Response from -Brittany on Aug 6, 2022
Thank you for taking the time to leave us a review based on your experience during your stay. I will be sure to pass your comment along to the other staff members as well.

2/10 Terrible

Grace

Travelled with family
Disliked: Amenities, property conditions & facilities
We received an email AFTER booking saying the hotel was undergoing renovations. That would have been nice to know prior to booking. One of our rooms reeked of cigarette smoke and the other had a huge stain in the middle of the room that was nasty. The breakfast was sparse at best.
Stayed 1 night in Jul 2022
Response from -Brittany on Jul 29, 2022
Good morning Grace, I would like to apologize about your experience during your stay. We do have the renovations listed on all of our websites that a person is able to book through and we also offer the chance to cancel the reservations free of charge if someone misses the listing on the website about the renovations. We are planning on being completed by the end of the year which will address all of your concerns but upon checking, I see you never requested to move into a different room which we would have been more than happy to accommodate.

6/10 Okay

Ronald, El Paso

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Like: Even with the construction the interior was nice and the rooms were clean and comfortable Most of the staff, especially the lady who managed the dining area were very nice and accommodating. Only dislike was the person who checked us out was not very personable. Never thanked us for staying there, asked how our stay was, or have a good day. Simply walked away after checkout. Not a good reflection on a nice hotel. Nevertheless, I and my family enjoyed our stay and would stay there again.
Stayed 3 nights in Jul 2022
Response from -Brittany on Jul 27, 2022
Good morning, Ronald, I would like to sincerely apologize for your experience during the check-out. I will be sure to have a word with the front desk employee and do some re-coaching. I am pleased to see the rest of your experience was pleasant however. We are looking forward to seeing you again should your future travels ever bring you back to our area.

6/10 Okay

Kusa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Definitely needs updating. Carpets were grimy, especially gray and dusty along the edges. Staff was welcoming and polite, hot breakfast was pretty good
Stayed 1 night in Jul 2022
Response from -Brittany on Jul 20, 2022
Hello Kusa, we apologize for your experience during your stay. The renovations will be completed by the end of the year, and it will address all of your concerns. Each room will have all new carpeting, furnishing, etc. We hope you will give us another opportunity to exceed your expectations if your future travels ever bring you back to our area.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing wrong with our stay. They were remodeling or expanding but the room we were in was outdated. For the price we payed I expected an nicer room. (More updated)
Stayed 2 nights in Jul 2022
Response from -Brittany on Jul 20, 2022
Hello Stephen, the renovations are expected to be completed by the end of the year. Our prices have gone up since our costs and everything included in the stay have also gone up. We apologize and we hope you will give us another chance to exceed your expectations in the future once we are completely remodeled.

2/10 Terrible

Nevid

Business traveller
Disliked: Amenities, property conditions & facilities
Filthy hallways, carpeting. Bathroom disgusting with black and broken grout and burn marks on toilet seat and counter. No outlet anywhere near bed for charging.
Stayed 1 night in Jul 2022
Response from -Brittany on Jul 20, 2022
Hello Nevid, our renovations will be completed by the end of the year which will address all of your concerns. We hope you will give us another chance to exceed your expectations once the remodel is completed if your future travels ever bring you back to our area.

10/10 Excellent

DEBRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff! They are working on the hotel but not a problem. Good nights sleep.
Stayed 1 night in Jul 2022
Response from -Brittany on Jul 20, 2022
Hello Debra, we appreciate you taking the time to leave a review and we are pleased to see you enjoyed your stay. I will also be sure to pass along your comments to the staff. The remodel will be completed by the end of the year, and we look forward to seeing you again should your future travels ever bring you back to our area.

4/10 Poor

Kaitlyn, Eldridge

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel us under construction to be updated - which is in desperate need of. The staff were very friendly but the hotel room was very dated and smelled musty and seemed dirty.
Stayed 1 night in Jun 2022
Response from -Brittany on Jul 20, 2022
Hello Kaitlyn, our current renovations are expected to be completed by the end of the year which will address all of the concerns you have mentioned. We hope you will give us another chance to exceed your expectations should your future travels ever bring you back to our area.

8/10 Good

Pesilio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from -Brittany on Jul 20, 2022
We appreciate you taking the time to leave us a rating based on your stay, we look forward to seeing you again if your future travels ever bring you back to our area.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from -Brittany on Jul 27, 2022
Good morning, we appreciate you taking the time to leave us a rating. If there is anything we can do to make your stay more pleasant next time, please let us know.