Note fondée sur 1 000 évaluations vérifiées
4,2 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
Avis Expedia vérifiés
par Nancy
Hotel ok
Publié le 15 sept. 2017 sur HotelsHotel ok sans plus par contre personnels très souriants et avenants
Commentaires de Gestion de l’hôtel
16 sept. 2017 par Guest Services, Gestion de l’hôtel
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed recent stay at our hotel, and we look forward to your next stay.
par un voyageur vérifié
Publié le 14 avr. 2024
par un voyageur vérifié
Publié le 13 avr. 2024
Clean rooms. Good service
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Kiran, Gestion de l’hôtel
Thank you for your stay Stacy, we look forward to having you stay with us again in the future. Hopefully we can do better to earn a " 5/5" next time.
par un voyageur vérifié
Publié le 17 avr. 2023
Holes in the wall and ceiling.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par Leanndra L. , Gestion de l’hôtel
Good Morning Mary,Thank you for taking the time to leave us a review. We are undergoing an entire property remodel. Once the renovations are complete, we will be brand new inside and out. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations.
par un voyageur vérifié
Publié le 7 avr. 2023
Property was under major renovation at the time. Property did send a message that many hotel features were unavailable. But I am more disappointed that Expedia didn't tell me that BEFORE I booked. Hotel may be quite nice by the time you are reading this.
Commentaires de Gestion de l’hôtel
8 avr. 2023 par Leanndra L., Gestion de l’hôtel
Good Afternoon Mark,Thank you for taking the time to write and leave us a review. I am sorry that you did not see that we are under renovation before you booked your room. We do have this posted to Expedia's website and all other booking sites including our brand website. We are in the transitioning phase of converting from a Country Inn and Suites to a Holiday Inn Express and Suites. We hope that if your travels bring you back to our area you would give us a chance to exceed your expectations. Thank you for staying with us!
par un voyageur vérifié
Disappointing
Publié le 4 avr. 2023 sur HotelsWhile there was a notice that the hotel is being renovated, it was more than expected. Hopefully new beds are plan of the plan. All said, the staff was great.
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Leanndra L., Gestion de l’hôtel
Good Afternoon, Thank you for taking the time to leave us a review. With the updating of our property everything will be brand new inside and out including the furniture. We strive to make all of our guests feel as if they are at home away from home. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations.
par un voyageur vérifié
Publié le 27 mars 2023
Commentaires de Gestion de l’hôtel
29 mars 2023 par Leanndra L., Gestion de l’hôtel
Good Morning Jeremy,Thank you for taking the time to leave us a review. During your recent stay our property was under a major renovation. We hope that if your travels bring you back to our area in the future you would give us another chance at exceeding your expectations. We are in the middle of converting over from a Country Inn & Suites to a Holiday Inn Express. We are working diligently to get our property completed. Once we are finished it will be brand new inside and out. Thanks for your stay!
par un voyageur vérifié
Publié le 19 mars 2023
We booked in error, by clicking on a link for the (defunct) Holiday Inn Express. There was no warning about the extensive construction -- windows out, raw cement floor and wooden stair frames -- until out non-refundable booking was completed.
Commentaires de Gestion de l’hôtel
20 mars 2023 par Leanndra L. , Gestion de l’hôtel
Good Morning Kathy,First of all, I would like to thank you for your stay. We do have posted on Expedia's website that our property is undergoing a renovation. We are working with each and every guest to make them as comfortable as possible during the construction process. Although you booked a non-refundable reservation did you contact the property at all to try to cancel? We are allowing guests to cancel with no penalty if they decide that they are not comfortable with the renovations. I would like to apologize for any inconvenience that you may have experienced during your stay. We do appreciate your feedback and hope that if your travels bring you back to our area that you would give us another chance to exceed your expectations once we are branded as the Holiday Inn Express and Suites.
par un voyageur vérifié
Publié le 7 mars 2023
the picture you see is a pool, not available, because this is a construction site with room! I got an email stating it was uderconstruction when I was already on my way, and stated that I was going to be able to use other amenities.
when I arrived this is in the middle of the road when I said something I was told I could leave ( 8pm) and I would get a refund. Alone with a kid not a good idea. The room was nice, but corridors smell bad, dust. the personal was super nice. but literally this is a construction site with rooms.
Commentaires de Gestion de l’hôtel
10 mars 2023 par Leanndra L. , Gestion de l’hôtel
Good Afternoon Maria,I do want to thank you for choosing to stay with us. We do have posted on Expedia that our property is undergoing a renovation and that we are not offering any amenities at this time. The renovation does cause a bit of a dusty environment. We are doing our best to keep this to a minimum and make our guests feel comfortable and welcome while we are transitioning from a Country Inn and Suites to a Holiday Inn Express and Suites. We are offering every guest that walks into our property the opportunity to leave without penalty because we do realize that this kind of environment is not suitable for just anyone. I do apologize that you did not see the information about us being under construction while booking your reservation with us. We hope that if your travels bring you back to our area you would give us another chance to exceed your expectations. We hope you have a wonderful weekend and thank you for taking the time to leave us a review.
par un voyageur vérifié
Publié le 18 févr. 2023 sur Hotels
Our stay was during renovations. It was disappointing to find out all amenities were not available and there was no reflection of that in cost of the stay. We chose to stay since we arrived late in the day. Difficult to recommend the hotel or the chain when there customer care is lacking.
Commentaires de Gestion de l’hôtel
19 févr. 2023 par Leanndra L. , Gestion de l’hôtel
Good Morning,Thank you for taking the time to write and leave us a review. Unfortunately, during the renovation process we had to shut down our public areas in order to get them remodeled. Once the renovations are complete, we will be offering many different amenities such as a full hot breakfast, indoor heated pool, 24-hour fitness center etc. All of this will be brand new and is completely necessary to modernize our property. We hope that if your travels bring you back to our area you would give us another chance once we are finished with the renovations.
