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Reviews of La Quinta Inn & Suites by Wyndham Cleburne

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cleburne
107 E Kilpatrick St, Cleburne, TX

Reviews

7.6

Good

Rating 10 - Excellent. 140 out of 409 reviews" "
Rating 8 - Good. 136 out of 409 reviews" "
Rating 6 - Okay. 69 out of 409 reviews" "
Rating 4 - Poor. 29 out of 409 reviews" "
Rating 2 - Terrible. 35 out of 409 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay but the beds are kind of hard and the rooms smell a little funny but I dont know about the others on the 2 floors below but all in all not bad
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Travelled with family
Disliked: Cleanliness, amenities
Bathroom sink and tub full of hair.
Stayed 2 nights in Mar 2024

6/10 Okay

Jesse, dallas

Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast was the worst I’ve had at a hotel. Pool was closed
Stayed 2 nights in Mar 2024

6/10 Okay

Katie, GRAND PRAIRIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was average- room was comfortable… We did notice how well you could hear anything going on in other peoples room then further notice that’s because there are 2 inch gaps under all of the room doors. We ended up putting towels down to give us a sense of privacy… “breakfast” was muffins, bagels and juice. Overall decent stay and served its purpose for why we were there. Side note- Grumps burgers and the Mexican restaurant down the street were AMAZING!!!
Stayed 1 night in Feb 2024

4/10 Poor

Alma

Business traveller
Liked: Staff & service
The people were nice however, the place needs some updates… Also, breakfast was nothing more than the waffle iron turned on and some orange juice. Definitely not what you expect from a La Quinta
Stayed 1 night in Jan 2024

2/10 Terrible

Childon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The toilet was not working ,one staff was kind enough to come and try and fix it but in the morning it was not working. The refrigerator was not cleaned out from the prior guess. The toilet was not cleaned. I complained and they did not refund me any money for the inconvenience. I had to drive 4 hrs to my home before using a bathroom. I wish i can submit pictures of the toilet. However the night staff were very friendly and helpfull. They need to hire a new cleaning crew.
Stayed 1 night in Jan 2024

10/10 Excellent

Robby, Springdale

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with this hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was bad.
The breakfast was not good. Only waffles or cereal. No juice. I went to McDonalds. La Quinta will be my last choice to stay because of worthless breakfast.
Stayed 1 night in Dec 2023

4/10 Poor

Paul

Travelled with family
Liked: Room comfort
Not up to standards of other LaQuinta’s I’ve stayed in. Very limited staff, tv did not work in original room (we were moved to a room with a working tv), limited breakfast, “latch” on the closet door was a strip of masking tape. Looked like an unfinished property that was still being worked on.
Stayed 2 nights in Nov 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Chris

Travelled with partner
We had an event the following day. We only rented a room for access to the pool. The morning we were leaving the website said the pool was closed. I called Expedia to cancel our reservation. No one would cancel it for us. I realize we were past the cancelation time. I believe they should honor our cancelation due to the circumstances. We only rented the room for the pool. If you don’t have an amenity available that you offer then someone should be able to cancel at any time.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Kathy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find another hotel
Smoke alarm removed from ceiling. No full size mirror like in kids room. It had been ripped from wall. No coffee maker in room. No coffee available in lobby. No water pressure in shower. Breakfast shut down at 9am on weekend. Overall dirty in walkways and elevator.
Smoke alarm missing
Mirror ripped off closet
Stayed 2 nights in Oct 2023

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our room looked like some renovations had been completed (new window blinds) but others had not (some trim partially removed and adjacent wallpaper torn).
Stayed 1 night in Oct 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people couldn’t care less about what you think. This place is absolutely awful beyond all reason.
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not go there
This place is being renovated why are they offering it?
Stayed 2 nights in Oct 2023

6/10 Okay

Brooke

Business traveller
The gentleman at the front desk was trying to correct a problem from an employee earlier that day and wanted me to continue to wait. I asked if he could just get me settled in and he did. The room smelled moldy and humid with the air conditioning on. The pillows were horrible and the breakfast was not good. For the price that was paid I would suggest purchasing better pillows and improving your breakfast menu.
Stayed 1 night in Sep 2023

6/10 Okay

Keri, LUBBOCK

Liked: Cleanliness
Disliked: Property conditions & facilities
All in all it was fine for a night stay. The gotel is just very old and dated. Our room smelled like it had been smoked in but it was comfortable enough. It was clean and that mattered most.
Stayed 1 night in Sep 2023

8/10 Good

Shiloh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nick Patel on Oct 11, 2023
Thank you for your Review

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Window blind was destroyed upon entrance to room, discovering the parking lot lights coming on. That light projects thru Window. Large rip in outdated carpet in front of lounge chair. Bathroom vent is worthless. Towels were worse than the roughest sandpaper. When I we t bacj down to the counter to inform, no workers to be found. I deserve a full refund. This establishment should be permanently shut down!!!
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was nice, the rooms were clean, the breakfast was a little disappointing, but overall was a good stay.
Stayed 1 night in Sep 2023

10/10 Excellent

kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, and clean
Stayed 1 night in Sep 2023
Response from Manager on Oct 11, 2023
Thank you for your review

8/10 Good

Johanna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Tanner

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nick Patel on Aug 21, 2023
Dear Tanner,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear this. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I don't see what relevance the property questions have. More importantly, I want to comment on other issues, beginning with the shower/tub diverter which was barely working. Breakfast did not have some of the things we were accustomed to such as eggs and sausage, but we did enjoy the waffles. The door lock to our room malfunctioned with the key card. The wi-fi was inadequate, so I was unable to use my lap top.
Stayed 2 nights in Jul 2023

8/10 Good

Glen, Livingston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 2nd time to stay at this location. We travel to Cleburne about once a month to visit family. Pros: - Reasonably priced. - Rooms are very clean, even the carpet. The carpet in the room appeared to be new, or had been very well cleaned. - Rooms are larger than standard hotel rooms. - We have stayed here twice and have seen NO bugs as some have reported. - Staff was very nice and friendly to us. - Lobby was clean. - Dairy Queen and some other burger restaurant just a few steps away. - Located close to several stores. - Beds were clean and comfortable. - Mini-fridge and microwave in the room. They do have a breakfast but it's more of a light, continental-type breakfast. Only cereals, breads, waffles, milk, coffee, juices, fruit, yogurt. There may have been some pastries, as well. That is not a deal breaker for us because we travel a lot and always bring our own food to keep in our room, but my two 16-yr old boys were able to get their belly filled with what was there. There is no coffee pot in the room but there was coffee in the breakfast room. Pool was closed due to maintenance. I've seen other reviews that are not good reviews for this hotel and I really don't get where they are comjng from. This is our 2nd stay and both times have been pleasant stays. There is some wear and tear inside this hotel, but it's nothing major. I guess it depends on what one is looking for in a hotel room. This one works for us. We will definitely stay here again.
Response from Nick Patel on Aug 21, 2023
Dear Glen,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our property works for your stay. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Mónica

Stayed 1 night in Jul 2023
Response from Nick Patel on Aug 21, 2023
Dear Monica,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear this. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Never again.
Terrible service. Staff was incredibly rude and spoke in a condescending tone.
Stayed 3 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Ok stay
It was warm in the whole hotel. Only cool air was in the room. Breakfast wasn’t much just waffles. No plates just bowls to put your waffle on.
Stayed 1 night in Jul 2023

10/10 Excellent

April

Stayed 2 nights in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

4/10 Poor

Pauline

Stayed 1 night in Jul 2023

6/10 Okay

Pat

Stayed 2 nights in Jul 2023

4/10 Poor

Colton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nick Patel on Jul 13, 2023
Dear Colton,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear this. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well lit. Parking lot was clean. Plenty of parking spaces on a Friday night. Room was clean except for a large hole and tears in the carpet. Bed was hard as plywood. Quiet area, no traffic noise.
Stayed 1 night in Jul 2023
Response from Nick Patel on Jul 13, 2023
Dear adam,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne.we appreciate your positive feedback and Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

2/10 Terrible

Phyllis

Stayed 1 night in Jul 2023
Response from Nick Patel on Jul 13, 2023
Dear Phyllis,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear this. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
I was a little nervous about booking here, after reading all the reviews about dirty rooms but, that was not our experience at all. We were there for two nights; we booked a double room. Our check-in was easy and quick. The lobby was clean. Our room was clean, and bigger than most hotel rooms. Had a desk/office chair, plus another lounge chair. The beds were clean and comfortable. The bathroom was clean, which is the most important thing for me. The carpet was fairly clean. Everything was dusted. There was no coffee pot in the room but, that was no big deal, because there's coffee downstairs in the morning. The breakfast was decent - it wasn't anything extravagant but, it was enough variety that a person should be able to get full. There was sausage, eggs, cereals, juices, milk, waffles, toast and a few more items. It was a convenient location; Dairy Queen is right next door. The stores were close by, within 5-10 minutes. The area is quiet and appears safe. The staff was all very friendly. For the price, which is reasonable, we were pleased with our room and we would definitely stay again.
Stayed 2 nights in Jun 2023
Response from Nick Patel on Jul 13, 2023
Dear Colleen,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the clean & bigger rooms and better hospitality from our staff. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Owners were awful
Stayed 7 nights in Jun 2023
Response from Nick Patel on Jul 13, 2023
Dear Mary,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear this. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nick Patel on Jul 13, 2023
Dear john,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. It is always a pleasure to receive positive feedback.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.looking forward to see you again

6/10 Okay

Kellie

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

4/10 Poor

Francisco

Stayed 2 nights in Jun 2023

10/10 Excellent

Kathy

Stayed 1 night in Jun 2023
Response from Nick Patel on Jul 13, 2023
Dear Kathy,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Cleburne. It is always a pleasure to receive positive feedback.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Depends what you're looking for. We needed a clean place to sleep that was close to the Cleburne Sports Complex. This worked for us. Overall, the room requires some basic tlc: closet door and toilet paper dispenser missing. The room had a mildewy odor and looming dampness which was hard to ignore. Breakfast didn't matter much to us but if it did, their's left a lot to be desired. Options were likewarm coffee, juice, two cereal options, basic pastries/bread, yogurt, apples/oranges, eggs, and waffles. The staff was very nice. Okay stay but would expect to pay 80 not 130 for this type of stay.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Ok stay
Check in was easy. Front desk person was very robotic. Recited all the rules and information at a very monotone fast pace. It was difficult to actually understand what was being said. The deposit for incidentals seems a bit excessive. The room was ok. Beds are not comfortable and there is a lot of road noise. It takes a while to get the water to get hot. The room was clean and suited our needs for this quick stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Julia

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Cleburne area. Hotel was clean and service was good.
Stayed 1 night in May 2023
Response from Manager on May 19, 2023
Thank you

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was did not smell good and just felt dirty.
Stayed 3 nights in May 2023
Response from Manager on May 19, 2023
Im sorry to see this, I will speak with our staff about this.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant & relaxing experience... Will do it agian upon return to Cleburne, Texas... Recommended!
Stayed 3 nights in May 2023
Response from Manager on May 19, 2023
Thank you

8/10 Good

Lauren, Midwest City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were nice and helpful. I wasn't too impressed with the breakfast. They really didn't have any protein options, so I never bothered to eat breakfast there. The room was clean and spacious. The hotel could use some better lighting. It was fairly dimly lit in the entrance and hallways. Overall, it was a pleasant stay, and I would choose to stay here again based off of the room and price.
Stayed 3 nights in Apr 2023
Response from Manager on May 19, 2023
Thank you for your feedback. we will try to improve more.