Exterior

Reviews of Holiday Inn Express & Suites Clear Spring , an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 908 reviews" "
Rating 8 - Good. 257 out of 908 reviews" "
Rating 6 - Okay. 102 out of 908 reviews" "
Rating 4 - Poor. 54 out of 908 reviews" "
Rating 2 - Terrible. 36 out of 908 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very good price for a clean and comfortable room
Stayed 1 night in Mar 2024
Response from Alex on Mar 27, 2024
Dear Peter,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm so glad to hear that you enjoyed your room! We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Alex RankinHead of Sales

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Mar 2024
Response from Alex on Mar 23, 2024
Dear Edwin,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm so glad to hear that you enjoyed your stay! We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Alex Rankin

8/10 Good

Carelisse

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice!! Room was clean and breakfast was free with a good selection of hot and cold food. 10/10
Stayed 1 night in Mar 2024
Response from Alex on Mar 23, 2024
Dear Carelisse,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm so glad to hear that you enjoyed breakfast and our staff! We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Alex Rankin

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities and friendly staff.
Stayed 1 night in Mar 2024
Response from Alex on Mar 16, 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm so pleased to hear that you enjoyed your experience with our staff and facilities! We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or alex.rankin023@outlook.com.Sincerely,Alex RankinHead of Salesalex.rankin023@outlook.com

10/10 Excellent

Cyaria

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms!
Stayed 1 night in Mar 2024
Response from Alex on Mar 13, 2024
Dear Cyaria,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I'm so happy to hear that you enjoyed our rooms! We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or alex.rankin023@outlook.com.Sincerely,Alex Rankinalex.rankin023@outlook.com

8/10 Good

Sharon

Stayed 1 night in Feb 2024
Response from Alex on Mar 27, 2024
Dear Sharon,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Alex RankinHead of Sales

8/10 Good

Sandy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from alex on Mar 11, 2024
Dear Sandy,Thank you for taking the time to tell us about your experience at Holiday Inn Express CLEAR SPRING.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or alex.rankin023@outlook.com.Sincerely,Alex RankinHead of Salesalex.rankin023@outlook.com

10/10 Excellent

Norman

Stayed 2 nights in Feb 2024
Response from Julie on Feb 19, 2024
Dear NormanThank you for taking the time to rate your stay with us. We are so glad you enjoyed your time with us. We hope to see you on your next travel.

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and hotel is clean and comfortable.
Stayed 1 night in Feb 2024
Response from Julie on Feb 17, 2024
Dear AlejandraThank you for taking the time to write a review on your stay with us. We are so happy to hear you had a great stay wit us. Our team work very hard to ensure each guest has a memorable stay.

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast. Large food variety...
Stayed 1 night in Jan 2024
Response from Julie on Feb 8, 2024
Dear NoelThank you for taking the time to rate your stay with us. i am so glad to hear you enjoyed the breakfast. We hope to see you again.

8/10 Good

Tugba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was directly next to the elevator and it was a handicap room which we didn’t need. It was loud every morning with people getting on and off the elevator and one point someone’s child set off a loud alarm
Stayed 2 nights in Jan 2024
Response from Japhnee on Jan 27, 2024
Hi Tugba, I apologize for the inconvenience you experienced with your stay. I hope to see you again soon and we have the chance to make your stay great!

6/10 Okay

Jennifer

Business traveller, Travelled with pets
Claim to be pet friendly but charged a deposit and a pet fee because I have cats vs dogs. I’m a travel nurse and have been traveling with my cats for 10 yrs. If they were going to destroy a room I would stay at a La Quinta or Ref Roof Inn, not a room that costs $125 a night. My cats are registered emotional support animals, and unless I can make them perform a trick, then they charge you. This is the second time I’ve had this issue at Holiday Inn Express and Suites. This will be the last time I book with them and will continue to book with Hilton.
Stayed 1 night in Jan 2024
Response from Julie on Jan 10, 2024
Dear JenniferThe incidental hold is for every guest and that is released to you as long as there are no damages. The pet fee is regardless if you have a cat or dog. I am sorry you feel that way.

10/10 Excellent

Jenifer

Travelled with family
Liked: Amenities
Everyone here was exceptionally nice to my daughter when she had to pull in unexpectedly during a snowstorm. Jose went out into the snow and helped her get her car into the parking lot when it was stuck. So amazing! She said it was very clean, the room was nice, and they had hot chocolate 24/7. I was very thankful for everyone there this weekend!
Stayed 1 night in Jan 2024
Response from Japhnee on Jan 8, 2024
Hello Jenifer,Thank you for taking the time to tell me about your experience here with us at the Holiday Inn Express & Suites. I'm so glad to hear that your daughter enjoyed her stay with us! Jose is a great employee and didn't mind helping one bit! We hope to see you back!

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, there were 3 people working when I checked in, 2 of which ignored me, the one who checked me in took 30 minutes. That was the start. Then, the room was dirty. the bathroom floor AND towels had pubes in them - disgusting - and there was a random sock in the room. So the housekeeping is horrible. They couldn't figure out who to add my credit card for incidentals, even though they had it on file already, so it took another 20 minutes to get a water and ginger ale. I would never stay here again. Also, WAY OVERPRICED for an unclean room and incompetent staff.
Stayed 1 night in Dec 2023
Response from Japhnee on Dec 22, 2023
Good Evening Grace,I'm sorry to hear that you had a negative experience. We appreciate your feedback, but we have to clarify that the information you provided in your review doesn't align with our records. We strive to provide the best service possible! We'd love to have you back and get the chance to make your experience better.

8/10 Good

Sharon

Stayed 1 night in Dec 2023
Response from Julie on Dec 20, 2023
Dear SharonThank you for taking the time to rate your stay with us. We are glad to hear you enjoyed your stay.

10/10 Excellent

Paul, Eastham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has recently had a refresh... Julie at the desk was outstanding... Breakfast was one of the best I've had... Great Property!!
Stayed 1 night in Dec 2023
Response from Japhnee on Dec 16, 2023
Hello Paul,I just wanted to thank you for choosing to stay with us at the Holiday Inn Express & Suites. We're so glad to hear you enjoyed your stay. Your kind words mean a lot to us. If there is anything we can do to make your next stay even better, just let me know. I can't wait to welcome you back.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Japhnee on Dec 14, 2023
Hello Edward,I just wanted to say a big thank you for choosing to stay with us at the Holiday Inn Express & Suites. We're thrilled to hear that you had a fantastic experience during you time here. It means a lot to us that you enjoyed your day. We hope to welcome you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to book. And seems like a nice quiet place.
Stayed 1 night in Nov 2023
Response from Julie on Nov 25, 2023
Dear JosephThank you for taking the time to give your stay a review. We are pleased to hear you had a great experience. We hope to see you on your next travels.

8/10 Good

DEBORAH, COLORADO SPRINGS

Stayed 1 night in Nov 2023
Response from Japhnee on Dec 14, 2023
Hello Deborah,I just wanted to say thank you for choosing to stay with us at the Holiday Inn Express & Suites. We're thrilled to hear that you had a fantastic experience during your time here. It means a lot to us that you enjoyed your stay. We hope to welcome you back again soon!

6/10 Okay

Judy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Japhnee on Nov 19, 2023
Hi Judy,I’m pleased to hear you enjoyed your stay. We enjoyed having you back! Hope to see you again!

4/10 Poor

Tim

annoying checkin
Stayed 1 night in Nov 2023
Response from Japhnee on Nov 19, 2023
Hi Tim,I apologize that you didn't have the greatest experience checking in! We hope to have you back and get the chance to make your experience better.

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great place to stay
Stayed 2 nights in Nov 2023
Response from Japhnee on Nov 15, 2023
Hi Brandon,I'm so please to hear you had such a great stay! We hope to have you back!

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Japhnee on Nov 15, 2023
Hi Brandon, I'm so pleased to hear you enjoyed your stay with us! We hope to have you back.

8/10 Good

Niama

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 1 night in Nov 2023
Response from Japhnee on Nov 11, 2023
Hello Niama,I’m glad to hear you enjoyed your stay with us At the Holiday Inn Express & Suites in Clear spring MD. We hope to have you back! Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Japhnee on Nov 11, 2023
Hello,Thank you for staying with us! I’m glad to hear you enjoyed your stay! We hope to have you back.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Julie on Nov 6, 2023
Dear JasonThank you for rating your visit with us. We use reviews such as yours to better our guest experience.

6/10 Okay

Jacob

This is one of the more boring holiday inns that I have stayed in. Staff seems medium competent. It’s a pretty boring area. I wouldn’t recommend staying here unless you can’t get a place in Berkeley Springs West Virginia. I had booked on Expedia, and apparently somebody else booked at the exact same time that I did, over the phone, so I had to find this place in a pinch. Was pretty impressed with it.
Stayed 1 night in Oct 2023
Response from Julie on Oct 31, 2023
Dear JacobI am sorry you did not find things to do in our small town. We will use reviews like yours to better our guest experiences.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with easy access. Nearby gas stations and DG store. Clean and friendly staff, good breakfast.
Stayed 1 night in Oct 2023
Response from Julie on Oct 31, 2023
Dear RitaThank you for giving your stay a review. We are glad you enjoyed your stay here. The staff is really great and try so hard to make each experience a great one.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was friendly. Great experience
Stayed 1 night in Oct 2023
Response from Julie on Oct 31, 2023
Dear MarilynWe appreciate you giving your stay a rating. We are so glad you had a great experience with us. W e will use ratings like yours to better the guest experience.

10/10 Excellent

Becki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice play to stay.
Stayed 1 night in Oct 2023
Response from Julie on Oct 31, 2023
Dear BeckiThank you for the review of your stay. We are so pleased you had a great stay with us.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Julie on Nov 11, 2023
Dear MarkThank you for the wonderful review of your stay with us. We use reviews such as yours to better the guest experience. We hope to see you again on your travels.

10/10 Excellent

Katherine, Waldorf

Travelled with family, Travelled with family and small children
Liked: Amenities
We were so happy with our experience. I called ahead and asked about 2 cribs. When we arrived the cribs were in the room and all items for each crib was in a neat and tidy zip lock. This was a great experience all around and we thank the management and staff for such a lovely time.
Stayed 1 night in Oct 2023
Response from Julie on Oct 16, 2023
Dear KatherineThank you so much for the wonderful review of your stay with us. We are so pleased you had such a nice time. We strive to make each guest experience a great one.

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities
The breakfast was amazing, enjoyed different options. The staff very extremely friendly! I was not happy with some of the stains on the walls and shades in our room. The bed was very comfortable!
Stayed 1 night in Oct 2023
Response from Julie on Oct 16, 2023
Dear BrianFirst off thank you for taking the time to give your stay a review. I apologize for any issues you had with your room and thank you for bringing it to my attention I will definitely pass it on to our housekeeping team to.

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Julie on Nov 6, 2023
Dear StevenThank you for taking the time to give your stay a review. We appreciate your wonderful review.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the pool and hot tub functional. Lately every hotel I've been to they are not open.
Stayed 2 nights in Oct 2023
Response from Julie on Oct 9, 2023
Dear CatherineThank you for the review. We always try to keep the pool and hot tub open. We are glad you got to enjoy the amenities.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. Bed was comfortable. Everything was flawless
Stayed 1 night in Oct 2023
Response from Julie on Oct 9, 2023
Dear DanaThank you for taking the time to give your stay a review. Thank you so much for the wonderful review. We are so happy you had a great stay with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price. Convenient and clean...
Stayed 1 night in Sep 2023
Response from Julie on Oct 3, 2023
Dear MichaelThank you for taking the time to respond to our review. We are so glad you enjoyed your stay with us.

10/10 Excellent

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick overnight stop with family
Stayed 1 night in Sep 2023
Response from Julie on Sep 28, 2023
Dear ShanaeThank for taking the time to give our place a rating. I am glad you enjoyed your stay.

10/10 Excellent

John Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
My husband got sick on the way home from vacation. Stayed here, saw an acute care clinic until the morning. Very comfortable. Close to local dining.
Stayed 1 night in Sep 2023
Response from Julie on Sep 28, 2023
Dear John MarkI am very sorry about your husbands illness. I hope he is all better. Thank you for taking the time to give your stay with us a review. We greatly appreciate it. We are glad it was a comfortable stay for you.

4/10 Poor

Gerald

Liked: Room comfort
Disliked: Property conditions & facilities
Unexpected events
When we checked in the clerk noted that there was no hot water since the system was under repair with the assurance that it would be repaired by evening. (it was but the system did not recover until the next AM. The full hot water was not available until a full 2nd night. The TV was not operable, so we were moved to a room on other end of the building where the system was only in analog mode. With the water system diminished the mooring coffee was undrinkable and was not purged until the 2nd morning. 3 for 3 but the bed was very comfortable.
Stayed 2 nights in Sep 2023
Response from Julie on Sep 28, 2023
Dear GeraldI am very sorry for the unfortunate events that took place during your stay. It is definitely not up to our standards but unfortunately out of our control. We did our best to get everything fixed as fast as we could.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, others not happy
Check in difficult due to electronic key cards malfunctioning. Desk reprogrammed them and we were good. Other guests were complaining a breakfast about hot water issues, noisy dog in room above them barking half the night, tv not working.
Stayed 1 night in Sep 2023
Response from Julie on Sep 23, 2023
Dear SarahI am sorry about the key card issues but I am glad they got them fixed. We tried to get the hot water fixed as fast as we could. Thank you for giving your stay a review we appreciate it.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julie on Sep 19, 2023
Dear NicoleThank you for taking the time to give your stay with us a review. We appreciate your time. We will use reviews like yours to better our guest experience. Hope to see you on your next travel through.

10/10 Excellent

Renee'

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julie on Oct 31, 2023
Dear ReneeThank you for the review of your stay with us. We are so glad you enjoyed your stay.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 4 nights in Sep 2023
Response from Julie on Sep 13, 2023
Dear WilliamThank you for taking the time to give a rating to your stay. We appreciate your time and your honesty. We are so glad you had a pleasant stay with us. Have a wonderful day.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served the purpose
Varied hot items for breakfast, but limited for fresh fruit/healthy options. Limited on outside food options
Stayed 1 night in Sep 2023
Response from Julie on Sep 9, 2023
Dear ErinI am sorry about the fresh fruit options we try the best we can to get things in. Thank you for taking the time to give your stay a review.

2/10 Terrible

Axel

Stayed 1 night in Sep 2023
Response from Julie on Sep 28, 2023
Dear AxelI am very sorry your stay was so unpleasant. I would like to know more about it so we could try to remedy these situations and not have them happen again. I know that does not help your unfortunate stay. I would like to know what happened.

8/10 Good

Louise

Stayed 1 night in Sep 2023
Response from Julie on Sep 23, 2023
Dear LouiseThank you for giving your stay with us a rating we appreciate your time very much.

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Read the fine pront
Stayed 1 night in Aug 2023
Response from Julie on Sep 9, 2023
Dear HeatherThank you for taking the time to give your stay a review, We appreciate your time.

10/10 Excellent

Pak Ki Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice n very helpful
Stayed 1 night in Aug 2023
Response from Julie on Sep 1, 2023
Dear Pak Ki KevinThank you for giving your stay a review. We appreciate you letting us know how your time with us was and that our staff is doing a great job.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
A little age showing, but a good hotel at a fair price.
Stayed 1 night in Aug 2023
Response from Julie on Aug 26, 2023
Thank you for giving the time to rate your stay. We appreciate your time. We are pleased you enjoyed your stay. We are a lil older but that adds character.