Exterior

Reviews of Red Roof Inn Clarksville

2 out of 5
Red Roof Inn Clarksville
197 Holiday Dr, Clarksville, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1006 reviews" "
Rating 8 - Good. 379 out of 1006 reviews" "
Rating 6 - Okay. 113 out of 1006 reviews" "
Rating 4 - Poor. 56 out of 1006 reviews" "
Rating 2 - Terrible. 30 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Randy

Liked: Cleanliness, staff & service
Great for overnight Could stand some upgrades Bathroom faucet loose Low pressure in bathroom Door lock dis not functional properly
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 26, 2024
Dear Brandon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clarksville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of people in the parking lot drinking late in the night
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 18, 2024
Thank you for sharing your feedback with us, Heather. The team at the Red Roof Inn Clarksville appreciated your 3/5 score. However, you made mention of the persons in the parking lot hindered your stay. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Kristopher, Hartselle

Stayed 3 nights in Mar 2024

6/10 Okay

Herbert

Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Feb 8, 2024
Hello Hebert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Jawanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! I will definitely be booking again soon
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 24, 2024
Dear Jawanna,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Clarksville. Red Roof aim to deliver a positive experience for all our guest and we're happy you were satisfied with your stay.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Wesley

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet, clean and convenient
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 19, 2024
Thank you for taking a moment to leave a review, Wesley. The staff and I at the Red Roof Inn Clarksville appreciate your 4/5 score following your stay. I am happy that our clean, quiet and convenient location pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on Jan 12, 2024
Hello Angela,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Clarksville appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 21, 2023
Hello Laura,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Jawad

Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 13, 2023
Hello Jawad,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Orval

Liked: Cleanliness, staff & service, property conditions & facilities
Coffee only. ;-) However, convenient location.
Stayed 4 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 29, 2023
Dear Orval, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLARKSVILLE. We are happy to hear your kind remark about our convenience. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Ja-Kayla

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 16, 2023
Thank you for taking a moment to leave a review, Ja-Kayla. The staff and I at the Red Roof Inn Clarksville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 Excellent

Janis

Travelled with pets
Liked: Cleanliness, staff & service
Room is clean. Lots of space for walking my dog. I got to talk with staff about choosing a room where I preferred. TV remote was not user friendly, no guide. No coffee maker in the room.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 18, 2023
Dear Janis, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clarksville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the hospitality of our staff. Thanks to your feedback, Red Roof can continue to work on providing an exceptional stay for all of our guestsWe hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely,Tianna Red Roof Management RediResponse Specialist

6/10 Okay

Brooke

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bed was comfortable. Front desk lady was efficient and easy check-in. The room smelt a little bit stagnant but was otherwise clean on a surface level. No breakfast or extra perks. Good place to rest your head!
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 18, 2023
Dear Brooke,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Clarksville. It's great to read that you were pleased with the comfortability of our bed, the hospitality of our staff and the hassle free check in process you had. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Anna, Miami

Travelled with family
Liked: Staff & service
Don’t stay.
Stayed 2 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 17, 2023
Thank you for taking a moment to leave a review, Anna. The staff and I at the Red Roof Inn Clarksville were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

paulette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk red-haired clerk was very helpful, professional and personable. The room was clean but but it is in bad shape. Old, ragged floors, hole in wall was repaired but not painted, tub cracked and stained. In dire need of a remodel.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 15, 2023
Dear Paulette, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Clarksville. I am glad to read that you were pleased with the hospitality of our staff and the cleanliness of your room. However, it's truly disheartening to read that you found the tub to be cracked, the hole in the wall and the floor situation u described hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed.While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you, and for that, we sincerely apologize. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 14, 2023
Hello Laura, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Clarksville appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
We booked for the no pet fee (thank you!) and were pleasantly surprised by the condition of the room. It was large, clean, as comfortable as a hotel bed is, and quiet. The lady at the front desk at check in was very friendly. There was no breakfast, the floor was worn under the desk chair, and the toilet handle had to be held down to flush, but nothing that ruined our stay. We will definitely stay here again when traveling south.
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 13, 2023
Thank you for taking a moment to leave a review, Dan. The staff and I at the Red Roof Inn Clarksville appreciate your 10/10 score following your stay. I am thrilled to read that you appreciated the lack of a pet fee, our cleanliness and the other highlights mentioned. However, you stated that the lack of breakfast, the worn floor and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

larry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
very worn
no towels or rags in the rooms, flooring in both rooms wore and lifting, holes in walls and ceiling. damp rid pails in rooms for obvious reasons, very worn rooms not worth the price at all, would not recommend
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 13, 2023
Dear Larry,Thank you for your review following your stay at Red Roof Inn Clarksville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the holes in the walls and ceiling, the lack of towels and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 12, 2023
Hello Victor,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clarksville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Friendly staff. Good value for price. Nothing fancy but clean and quiet. Shower had good water pressure too.
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 11, 2023
Dear Raymond,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Clarksville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the friendliness of our staff, the convenience of our location and the cleanliness of your room. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Bryan

Stayed 4 nights in Oct 2023
Response from Devorine Red Roof Management on Nov 27, 2023
Thank you for your positive rating, Byran. It's great to see you enjoyed your stay at Red Roof Inn Clarksville, resulting in a 5/5 score. Red Roof aims to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, we ask that you consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selling drugs a couple doors down.
Hotel was nice, but I had an open air drug market being ran out of room 218, a couple doors down from me. Cars coming in and out half the night. Occupants in 218 would run down to the cars, make the deal and return to the room.
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 30, 2023
Hello Michael,Thank you for writing us about your recent stay at our hotel Red Roof Inn Clarksville. We are utterly disappointed to learn that you encountered these distasteful situation on your recent stay. Please accept our sincerest apologies as this is not the standard that we uphold to. Ill bring this matter to the property's attention for review.We hope that you give us another opportunity to serve you better on your next visit to one of our Red Roof locations.Sincerely,Abigail Red Roof Management RediResponse Specialist

8/10 Good

David j

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place
The housekeeper was above and beyond. It was a nice surprise. The beds were super comfortable overall I would stay there again.
Stayed 3 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 31, 2023
Hello David, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Clarksville. It's great to see you enjoyed your stay, resulting in a 8/10 score. It is so rewarding to read that you enjoyed the hospitality of our staff and the comfortability of our beds. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Pet Fee is FABULOUS!!!
Everything was good about the room. We would have appreciated having a breakfast offered too. We often bring our dog with us on trips, so not being charged extra for him is the main reason we choose Red Roof Inn. Thank you!
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on Oct 27, 2023
Hello Karl, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Clarksville. It is so rewarding to read that you enjoyed the cleanliness and comfortability of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, your concerns in regards to breakfast is greatly appreciated and will be taken consideration as Red Roof strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great place for an overnight stay.. Comfortable , Quiet, and pet friendly....... lots of local food options
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 26, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clarksville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the comfortability of your room and pet friendliness of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
Not as promised
Non smoking room smelled like pot. breakfast advertised but not available. Had to check in from outside and the traverse three quarters of the building to get to second floor rooms. Elevator was inside but not allowed in main building.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 24, 2023
Dear Linda,We are sorry to hear your recent experience at the Red Roof Inn Clarksville did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Ann

Disliked: Staff & service
First & last stay at Red Roof Inn
It was noisy from the highway. Not the cleanest, beds were uncomfortable & no complimentary breakfast!!!
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 23, 2023
Hello Ann,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLARKSVILLE. It's saddening to hear that your stay didn't meet your expectations due to the indicated noise you encountered, lack of cleanliness, our beds not to your liking, along with other concerns. We do apologize for the highlighted poor experience. On your next stay, should you have any issues while with us, please contact our front desk immediately so Red Roof can take care of the issue to ensure you're comfortable. Unfortunately, we no longer serve breakfast at this location but we do have a few eateries in the area that you can utilize on your next visit. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Clerk was extremely nice. Hotel was clean and comfortable and in a nice part of town.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 22, 2023
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Clarksville. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness and comfortability of your room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 18, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clarksville and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Nathan

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 9, 2023
Hello Nathan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Best place ever
Stayed 2 nights in Oct 2023
Response from Linton Red Roof Management RediResponse Specialist on Oct 7, 2023
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet.
Stayed 1 night in Oct 2023
Response from Linton Red Roof Management Rediresponse Specialist on Oct 7, 2023
Dear David,Thank you for telling us about your recent visit to RED ROOF INN CLARKSVILLE. It's good to read that our quiet hotel met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our team at Red Roof look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The man at front desk was awesome...hard to hear thru glass so I can't remember his name, it was almost 11 pm. the only thing i was not happy with is that the tub did not work (could of been me not knowing how to work it.) but was nice to soak in a hot tub after 7 hr drive even if jets did not work.
Response from Toni-Ann RediResponse Specialist on Oct 4, 2023
Dear Brenda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn We're happy that you were pleased with the service provided by our front desk staff, however, you indicated that it fell short of your expectations due to issues with the jetted tub and being unable to hear the staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Deeann, Manhattan

Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 23, 2023
Hello Deeann, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clarksville and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Abigail Red Roof Management RediResponse Special on Oct 4, 2023
Hello Lance,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Clarksville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clarksville visit
Perfect location and comfort for our stay in Clarksville.
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on Sep 22, 2023
Hello Deborah,Thank you for taking the time to tell us about your stay at the Red Roof Inn Clarksville. It is rewarding to see that you found the location comfortable and perfect. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Abigail RediResponse Specialist

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service
Red Roof Clarksville
The staff is great very friendly and helpful
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 18, 2023
Hi Evan,Thank you for your review and I am delighted to hear that our staff was great, friendly and also helpful. Red Roof aims to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. Thank you for choosing Red Roof Inn Clarksville. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Sunni

Liked: Cleanliness, staff & service, property conditions & facilities
Staff on site was friendly and helpful
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 10, 2023
Dear Sunni, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLARKSVILLE. I am happy that your experience was favorable as you highlighted our friendly and helpful staff. At Red Roof, it is our intention to have your confidence in our abilities to continue to improve. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback and we hope to house you again soon.Very truly yours, Kerry-Lee RediResponse Specialist

2/10 Terrible

Rachael

Travelled with pets, Travelled with partner
Cockroaches :(
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on Sep 8, 2023
Dear Rachael,I appreciate you sharing your feedback following your stay at the RED ROOF INN CLARKSVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Kamaria RediResponse Specialist

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 7, 2023
Hello Dennis,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 5, 2023
Hello Candy, I am pleased to have had you as our guest. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Sokhan

Travelled with family and small children, Business traveller
Liked: Amenities
Customer service was excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was amazing at ck in. Thank you!!
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 3, 2023
It is so rewarding to read that you had a great stay with us. Thank you for your comments. You indicated that you were happy with the check in experience you had with our staff. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Red Roof Inn. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

4/10 Poor

Samantha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down….holes in bathroom door and floor ….
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Clarksville, Samantha. I am sorry that your experience did not meet your expectations. You stated that the poor maintenance and the poor conditions of the bathroom door and floor hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
This is a good place to stay. Great location, close to a lot of restaurants. Easy off/on to interstate. No coffee machines in room, but there is coffee in lobby. Will stay here again.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
Hi Barbara,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Clarksville with us. It was so rewarding to see that we earned your 10/10 score with our great location and close proximity to restaurants, alongside our easy accessibility to the interstate. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. As it pertains to in-room coffee, please feel free to browse our room options and select one that has this amenity listed.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

8/10 Good

Ivan

Stayed 2 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 28, 2023
Hello Ivan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 24, 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLARKSVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

George and Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Just an overnight stay during business, but was in walking distance to multiple restaurants and convenient to the interstate. The property was clean and we found no negatives about our stay.
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Aug 11, 2023
Hi George and Sheila,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Clarksville with us. It was so rewarding to see that we earned your perfect score with our convenience to various eateries and the interstate, along with our clean property. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

8/10 Good

Debra

Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 9, 2023
I appreciate the time that you took to share your sentiments with us, Debra. Our team at the Red Roof Inn Clarksville appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist