Outdoor pool

Reviews of Fiesta Inn Ciudad Del Carmen

3.5 out of 5
Fiesta Inn Ciudad Del Carmen
Avenida Perifirico Norte S/N, Esquina Avenida La Concordia, Ciudad del Carmen, CAM

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 359 reviews" "
Rating 8 - Good. 115 out of 359 reviews" "
Rating 6 - Okay. 43 out of 359 reviews" "
Rating 4 - Poor. 17 out of 359 reviews" "
Rating 2 - Terrible. 16 out of 359 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Stayed 1 night in Oct 2023
Response from Diana Martínez on Nov 24, 2023
Adrián,Agradecemos el tiempo y la atención para responder a esta encuesta.Esperamos tener el placer de servirle nuevamente.Saludos cordiales

4/10 Poor

Marcel, Puebla

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Maintenance is going worse every time... I will not stay in this hotel anymore in the future. Many complaints about this last stay.
Stayed 6 nights in Aug 2023

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Diana Martínez on Aug 8, 2023
AdriánEs satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Diana Martinez on May 31, 2023
Estimada María,Apreciamos el tiempo que destinó para contestar nuestra encuesta.Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido.

4/10 Poor

Marcel, Puebla

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Is well locatedand has a pool ideal for the family. I didnt like several things, quality has been reduced drastically in this hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Homero

Stayed 1 night in Apr 2023
Response from Diana Martinez on May 31, 2023
Estimado Sr. Homero,Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,

10/10 Excellent

Alonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Mar 2023
Response from Diana Martinez on May 31, 2023
Estimado Alonso,Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal se enorgullece de haberle servido. Le esperamos en su próxima visita en esta su casa en Ciudad del Carmen.Cordialmente,

10/10 Excellent

Aurora

Stayed 5 nights in Aug 2022

8/10 Good

dennis

Liked: Cleanliness, staff & service, room comfort
Convenient stop on our trip
Friendly staff. Security was super nice and asked us to park in front where there are cameras and security posted to watch vehicle. Kitchen staff very nice but was disappointed they did not have wine available. Room AC cooled but did not make for a comfortable night. Pillows could have been better
Stayed 1 night in May 2021
Response from Fiesta Inn Ciudad del Carmen on Jun 22, 2021
Dear Mr. Dennis: We appreciate the time you took to answer our survey and your valuable feedback. It is satisfactory for us that your expectations have been met in your most recent stay; our staff is proud to have served you. We will review the AC issue with the maintenance staff as well as the pillows with our housekeeper, we apologize for the inconvenience. We are waiting for you on your next visit to this your Fiesta Inn Ciudad del Carmen house.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
Awesome
Stayed 1 night in Apr 2021
Response from Diana Martínez Gerencia General on Jul 13, 2022
Estimado huésped, Apreciamos el tiempo que destinó para contestar nuestra encuesta y su valioso comentario. Es satisfactorio para nosotros el que se hayan cumplido sus expectativas en su más reciente estancia; nuestro personal agradece su excelente calificación. Diana Martínez Gerencia General

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Diana Martínez Gerencia General on Jul 13, 2022
Estimado huésped; lamentamos que su estadía con nosotros no haya sido acorde a sus expectativas. Le ofrecemos una disculpa por los inconvenientes que pudo haber tenido. Esperamos que nos dé la oportunidad de volver a atenderlo para que pueda ver el verdadero nivel de servicio que nos caracteriza. Cordialmente, Diana Martínez Gerencia General

4/10 Poor

Joshua

Disliked: Property conditions & facilities, room comfort
Below Standard
Loud A/C unit kept us awake. We have stayed at a lot of Fiesta Inn properties and have always been happy. This one doesn’t meet their usual standard.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amplia habitación, camas cómodas aunque un poco antiguas las instalaciones
Stayed 1 night in Dec 2020

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Josh Creel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a nice trip good location
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Great stay
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The staff is very helpful , certain rooms need repair but overall a very good place to stay for business meetings I will be back as usual as I’ve stayed at this Hotel on business since 2002
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The Fiesta Inn is in a great central location .Local restaurants and mall is close by and an easy walk. The maintenance in the bathroom is substandard , toilet ran 24/7 notified staff and it was the same for days . Pillows feel like they are filled with solid material . I’ve stay at this hotel off and on for years but this is the first time in the last few years ..disappointing . That said the staff is very friendly and caring .Only the rooms need some attention for the serious business traveler..
Stayed 1 night in Aug 2019
Response from GM on Aug 7, 2019
Dear Guest; first and foremost, I would like to thank you for taking the time to share your comments; I do regret that we did not meet your expectations during the time you spent at our resort; please accept my apologies for the inconveniences you mentioned. I assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. I hope that beyond this you had an enjoyable stay and hope to have the opportunity of welcoming you back. Sincerely General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a modern hotel with presentable facilities. It’s located in a busy area of town. We experienced 2 taxi union blockades that lasted hours. All traffic was a stand still.
Stayed 1 night in Jun 2019
Response from GM on Aug 7, 2019
Dear Guest; thank you for taking the time to tell us about your recent stay with us; please allow me to express my sincerest apologies for this inconvenient you had in the City; I am really glad that our services did please you and it is our hope you stay again with us in your next visit at Ciudad del Carmen. Sincerely General Manager

6/10 Okay

Rami

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 4 nights in Mar 2019
Response from Gerente General. on May 3, 2019
Agradecemos el tiempo que se tomo en evaluar nuestros servicio, quedamos a sus ordenes. Atentamente.

4/10 Poor

Verified traveller

Disliked: Room comfort
Super hard pillows and beds not too comfortable. Also only have one news channel on TV which I do not appreciate having only one option and one view.
Stayed 2 nights in Mar 2019
Response from General Manager on Mar 16, 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

8/10 Good

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for the area
Not much to tell others then the elevator was down for a day and being on the court floor wasn’t fun. Other then that it was a good stay. Nothing overtly amazing but for the area it’s one of the better hotels.
Stayed 2 nights in Feb 2019
Response from General Manager. on Mar 5, 2019
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiesta Inn, Cd.del Carmen
Excelente ubicación, gran servicio, limpieza, y precio , altamente recomendado
Stayed 1 night in Feb 2019
Response from Gerente General. on Feb 11, 2019
Muchas gracias por todas sus recomendaciones Sr. Ricardo, nos complace saber que disfruto de su estancia, esperamos verlo pronto de regreso en Fiesta Inn Ciudad del Carmen. Quedamos a sus ordenes. Atentamente.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice looking hotel in a great location. No fridge. Hotel needs some TLC.
Stayed 2 nights in Jan 2019
Response from General Manager. on Feb 5, 2019
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y
Goy
Stayed 3 nights in Nov 2018
Response from General Manager. on Nov 13, 2018
Thank you so much for your review of our hotel. We hope you will visit us again. Sincerely,

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel
Business trip, hotel was ok although a little older than some of the others the staff were polite and pleasant
Stayed 5 nights in Jun 2018
Response from General Manager on Jul 2, 2018
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really nice. Located in a good area within walking distance from the local mall. Clean room and spacious. Staff was real nice and friendly. Only thing is the breakfast was not complimentary. Other than that I had a nice stay..
Response from General Manager on Jan 30, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

arnbart, houston

Liked: Cleanliness, staff & service, property conditions & facilities
A/C needs maintenance/replacement.
Good stay. Management must inspect the A/C, the one i my room was too noisy.
Response from General Manager on Dec 12, 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 Good

armando

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Sergio Parra on Jun 23, 2016
Gracias por su evaluación quedamos a sus ordenes.

8/10 Good

Abraham, new jersey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean newer hotel near with ok customer service.
The hotel is actually decent. If you try to call them the front desk will keep hanging up on you because they don't always feel comfortable speaking in English. I can prove this. And they didn't let me fiancé check in before me after i called multiples times in advance so there wouldn't be any confusion. Overall an decent hotel. Owner and investers need to stress better customer service. I might try a new place next time.
Pool
No remote for TV but nice view
City of carmen
Response from Luis Ramirez on Oct 18, 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

8/10 Good

Luis J, houston

Liked: Cleanliness, staff & service, property conditions & facilities
good option
I think it is one of the best option in Ciudad del a Carmen. My only complain is that the a/c unit in the room was very noisy.
Dear Guest, Please allow me this opportunity to apologize for the inconveniences you experienced during your stay at our hotel with the air conditioner equipment. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. The Fiesta Inn Ciudad del Carmen is committed to providing our guests with the highest quality services and facilities. Your willingness to share your experience is genuinely appreciated. We look forward to your return visit. Sincerely, Sergio Parra General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, nice, very good food! Good attention, very clean, good location
Response from Sergio Parra on Aug 11, 2015
Dear Guest, Thank you for your recent correspondence regarding Fiesta Inn Ciudad del Carmen. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely, Sergio Parra General Manager

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Teresa Caicedo-Alegria, Cuidad del Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico Hotel!
Wow the service is great the room is great and the courtesy they've shown me is incredible. I feel welcome in mexico because of the staf here!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel to stay for a couple of days while having a look around Cd del Carmen and surroundings.

6/10 Okay

seavaliant, Florida

Liked: Staff & service
Convenient Location
Okay hotel for a few day stay. Restaurant decent but pricey. Internet very slow.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The hotel has 2 elevators one does't work and the otherone doesn't work the AC and it's very hot. The hotel don't have enogh space for parking

6/10 Okay

seavaliant, mexico

Liked: Cleanliness, property conditions & facilities
Good short stay property
Room was adequate. Restaurant was okay , but rather expensive. There was also a smaller children's pool which made for good experience with four year old daughter. Internet wi-fi was included but frustratingly slow. Staff in hotel and restaurant friendly and accommodating. Handy location for shopping . Our room view was of busy intersection in front , but was not noisy. In room coffeemaker. extra coffee packs expensive. They do have smoking rooms available for the smokers. We chose nonsmoking and it was truly smoke free. Your site lists mini refrigerators in rooms , but was told those went away a few years ago during remodel. Would recommend for business or family traveler with children.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

6/10 Okay

Carlos, Mérida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok Hotel, needs some mantenience
This hotel has a great location, the service is also very good but it definetely needs some mantenience, the air conditioner specially needs an update, it sounds like a diesel engine inside your room.

8/10 Good

Daniel, R, Mexico City

Liked: Cleanliness, property conditions & facilities, room comfort
Good Enough Hotel
The hotel is in good conditions, except for the pool, which could be cleaner. The hotel has 24 hrs. room service and good food. The pool service is very bad.

8/10 Good

Subha

Liked: Cleanliness, staff & service, room comfort
Good Hotel
It was a very good experience, really good location and good amenities. Definitely I will stay again at this hotel.

8/10 Good

amentis81

Liked: Cleanliness, staff & service, room comfort
Good hotel to visit CME for Business
this is a Good hotel to visit CME for Business in this city

2/10 Terrible

Alfonso, Houston, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
They run out of non-smoking rooms and tried to put me in a smoking one. They said in half an hour they would get rid off the smell!!! Obviously, they didn't want to refund the money. Worst experience ever. Beware.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Very nice hotel. Modern and close
Very nice hotel. Modern and close to restaurants. Plenty of room in the rooms and the wireless free internet is really fast, not like other hotels.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort