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Kings Inn & Suites Mason – Avis

3 out of 5
Kings Inn & Suites Mason
9365 Waterstone Boulevard, Loveland, OH

Avis

6,8
Note de 10 – Excellent, d’après 304 avis sur 1000." "
Note de 8 – Bien, d’après 246 avis sur 1000." "
Note de 6 – Acceptable, d’après 161 avis sur 1000." "
Note de 4 – Médiocre, d’après 122 avis sur 1000." "
Note de 2 – Terrible, d’après 167 avis sur 1000." "

7,2/10

Propreté

7,6/10

Service et personnel

6,0/10

Commodités

7,0/10

État et installations de l’hébergement

6,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Thomas

Points faibles : État et installations de l’hébergement
Le lit n’était pas arrangé et c’était décevant
Séjour de 2 nuits en février 2023
Jackie GM a répondu le 7 févr. 2023
Dear Guest I am sorry to hear this. Please accept my apologies. Thank you for staying with us.

6/10 – Acceptable

Joanne

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The bed was very comfortable for a budget hotel, and the staff who greeted us at 1:00 a.m. when we checked in were exceptionally friendly. That, however, is the only praise I can offer. The towels were thin and scratchy; the furniture, floors, and doors in common areas were absolutely filthy; the room was large, but smelled damp; the tub drained slowly; and we were refused a late checkout even though we didn't arrive until after midnight. If all you want is a good bed at a cheap price, this might be your place.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Cold

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Crystal

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
Lots of stains and things were old/outdated. Booked for my daughter’s birthday party only to arrive and the pool was closed- That wasn’t announced on the website. Very friendly staff and I would stay here again once the pool re-opens.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

terry

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good clean place to stay
Séjour de 2 nuits en mai 2024

8/10 – Bien

Aizhan

Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
We had sheets on which the blood was not washed off.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Lucah

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
No
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

David

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Was not a very clean place overall..Didn't have a regular coffee maker in the whole building..No vending machines or vending at all.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Lee

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Maricka

Voyage en famille
Points faibles : Commodités
Was not clean pool was closed the whole time
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Dylan

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
As soon as we walked into the room we noticed how filthy the room was. The bathroom wasn’t cleaned. The sheets weren’t changed because they were stained and had hair all over them. That’s when we found a dead BED BUG in the bathroom sink! We immediately tore through the sheets and bed and we found a LIVE BED BUG in a pillow case! I went straight to the front desk and all they asked was if I wanted a refund. Nothing else.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Cienna

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The room was very dirty, the toilet leaked when flushed.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Jimmy, Defiance

Voyage de couple
Points faibles : Propreté, commodités
Quiet secluded location however the property itself is worn down and needs updated. The rooms were dirty behind and under furniture tv bed and along every wall. The tables and hard surfaces were very dusty. Lots of stains on furniture and carpet and the bathroom floor was dirty between each tile. You can tell that the room was quickly cleaned but needs a very deep cleaning
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Karsten

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Kings inn was filthy. My party had booked 2 rooms. The friends I had booked with had gone back to one of the rooms we had booked and discovered cockroaches what looked like bed bugs and looked like there was menstrual cycle blood on the sheets. DO NOT STAY HERE.
Séjour de 1 nuit en avril 2024

8/10 – Bien

Kevin K

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our only concern was the elevator worked when it wanted. Staff would assist if it was on the ground floor but if you were on upper floors it took a long time if you couldn't do stairs.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Guynith

Voyage de couple
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Tv didn't work, no coffee pot, no wash cloths. Floor needed vacuum
Séjour de 1 nuit en avril 2024

8/10 – Bien

America

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was one of the best stays we have had in the past few years...we will definitely staying here again...clean room with a clean smell to it...room was very spacious which was a very big plus for my family...only issues we had was the light over the sink in the bathroom did not work but was not a big deal...beds were very soft...a little uncomfortable for someone that don't like soft beds...but I will trade that for a clean room any day...all in all it was great stay...look forward to going back in July
Séjour de 1 nuit en avril 2024

2/10 – Terrible

Jessica

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dirty, Elevator stopped working, no breakfast, hardly any towels in room, very rude when asked for more.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Della

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bad to no lighting in parking area; several dirty spots in the room; elevators stopped working one day, but was repaired same day. Really doesn't offer much but shower and bed. Staff was very nice.
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Amanda

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
When I say bad I mean BAD the staff is so extremely rude I was called greedy because I was upset that the room had NO working lights no cushions at all on the sofa and smelled like urine! I was told I could leave and be refunded however instead of being refunded the hotel charged my card several times after leaving I had to Freeze my account and get a new debit card when I called back to find out about my refund she told me she would not be returning the $75 dollar incidental fee because I chose to leave! I have still not been refunded for anything and I filed a police report! Save yourself the trouble when we were leaving the property there were three other guests all asking for refunds for one problem or another do your research check them out on the better business bureau this hotel is dirty, unsafe, and a big headache save yourself from there scam!!!
Séjour de 2 nuits en avril 2024

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Needs to work on the hot water situation
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Frank

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Very dirty hotel. I’m pretty sure one of the beds in the room was not serviced.
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Mark

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The property condition got a low rating due to the side door card readers not working properly. Also I noticed may window screens ripped in the front windows. My room was not in the best shape. Whoever had the room before me must have been sick. Not to be disgusting, but there was dried flem everywhere on the furniture and bedstands. Also, the shower curtain was stiff and had red mildew all over the bottom of the curtain.
Séjour de 1 nuit en avril 2024

2/10 – Terrible

tim

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rude front desk people pool not open got charged twice for our room and a bug on our ceiling fan and when we told the front desk we got charged twice she told us we were lieing and to contact Expedia also we screwed up and asked to stay another night she wouldn't even offer to help us with that would not recommend this hotel to anyone
Séjour de 1 nuit en avril 2024

10/10 – Excellent

YaGirl

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Amanda J

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing stay
Séjour de 2 nuits en avril 2024

6/10 – Acceptable

Samuel

Séjour de 3 nuits en avril 2024

2/10 – Terrible

Troy

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This service is the worst service I've ever experienced in my life. Thanks, but no thanks.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

kamia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
They have bed bugs
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Yanke

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jagdev

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stafff behavior very nice
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Samantha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Luis

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff it’s terrible
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Diane

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was surprised to find a nice hotel to for this low price. It was super nice and the staff were awesome.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Brian

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
I thoufht kt was very nice location and staff was very friendly
Séjour de 2 nuits en mars 2024

6/10 – Acceptable

Easton

Points forts : Service et personnel
Walls are paper thin. The side doors that typically would require a key card was busted so anyone could walk in. There appeared to be dried blood on the walls and floor in my room. Staff was kind but the building itself was “okay” at best. It was only a place for me to sleep, so I’m not going to complain too much as I didn’t really stick around long enough to feel the place out completely.
Séjour de 2 nuits en mars 2024

8/10 – Bien

Steven

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I didn't like the fact that my card stopped working at 9:00 a.m. when check out isn't until 11:00. Made it very inconvenient for me to go downstairs and load my car and come back
Séjour de 5 nuits en février 2024

10/10 – Excellent

Dawn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very reliable and friendly staff
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Keyshawn

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good price but I had never seen so many stains in a room before. It was stains on our towels and we asked for new ones. It was stains on those towels as well. If you want a cheap hotel and aren't bothered by the stains, not a bad place.
Séjour de 1 nuit en février 2024

2/10 – Terrible

Darell

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Sherry

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
The location was great. The facility was really dirty. The room had no toilet paper and there was dirt in alot of places. I think this is an indication of the price. The person who checked me in was not too friendly, but there was a second person who was great. She also checked me out in the morning and was very friendly.
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Joan M

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Can't sleep in 50 degrees in January.
I checked in Jan 20. It was 11 degrees. The first room had no lights, and no working television to light up the room. It was 65 degrees in that room. I was given the next room on the same floor. I could not open the door, so the front desk clerk opened it for me. TV did not work, so she came back with second remote, no batteries. Came back with batteries, but I had TV on. Temp was 50 degrees so she adjusted heat and said it would warm up in 15 minutes. That was about I spent 1/2 hour and temp went from 50 to 51. Hair in bottom of bathtub. Never took my coat off. waited until 9:30ish when I asked for a refund, (which the clerk granted, but now Expedia says they can't refund) I did not know I had to cancel thru Expedia. And how would I explain these conditions? I booked Hampton thru Expedia for that same night. Sleeping in 70 is better than 50 degrees. This sucks! I hope to get a call from Kings Inn Manager to tell Expedia I NEED MY MONEY BACK! Receipt says completing renovations in 2024...HUMMMM....
Séjour de 1 nuit en janvier 2024

2/10 – Terrible

Drake

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Worst place ever!!!
I travel all the time and stayed at many of hotels, this by far was the worst! Rooms are filthy and smell horrible. The manager Kris is the absolute worst! I paid for a room and was called at 7am telling me I needed to change my room that I was already staying in for 4 days. She came up at 11 banging on my door then proceeded to open it. She began cussing and told me she was calling the cops. Cops came escorted me off the property for a Room that was already paid for! Then I ask for a refund and was charge 51 more dollars. Never received my refund and had 3 more unauthorized charges from the establishment. Was literally robbed in front of the cops while Kris sat there laughing about and had to leave cause was told I was trespassing. I have never dealt with such rude hospitality for no reason. I would definitely say if you are a person of color or any one don’t stay here!!!
Séjour de 1 nuit en janvier 2024

4/10 – Médiocre

Rachelle

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
They didn’t even have a tooth brush for us or toothpaste and can’t get a late check out, but I enjoyed swimming in a indoor pool.
Séjour de 1 nuit en janvier 2024

8/10 – Bien

Dani, Palmdale

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Every thing was nice. The only problem was the hot water. I stayed in 3 different rooms. 1 had no hot water at all. The others didn’t have enough for me to finish a shower. That was disappointing.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Nicolle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was under renovations and upon pulling up some of the windows were cracked and window coverings were torn. It promises to be beautiful when completed can't wait to go back next year. Proof positive don't judge a book by it's cover.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Lorelei

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Tina

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Dani, Palmdale

Séjour de 2 nuits en décembre 2023

8/10 – Bien

Alexandria

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Wonderful stay for a wonderful price
Séjour de 3 nuits en décembre 2023