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Reviews of Hampton Inn & Suites Cincinnati-Union Center

2.5 out of 5
Hampton Inn & Suites Cincinnati-Union Center
9266 Schultze Drive, West Chester, OH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 453 out of 658 reviews" "
Rating 8 - Good. 160 out of 658 reviews" "
Rating 6 - Okay. 32 out of 658 reviews" "
Rating 4 - Poor. 8 out of 658 reviews" "
Rating 2 - Terrible. 5 out of 658 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

JEFFREY

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff, great location, and clean but very dated rooms. Felt old. Nice lobby tho
Stayed 2 nights in Apr 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great for families. The free breakfast is good, and the pool area is always clean for little ones to swim.
Stayed 2 nights in Mar 2024

6/10 Okay

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tonya

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
There was hair in the sink clearly from someone shaving & it’s just my son & myself & we did not bring a razor…
Stayed 1 night in Mar 2024

8/10 Good

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

LENORA

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
not sure if is was the stuff the sheets are washed with but the smell was not pleasant to smell
Stayed 1 night in Mar 2024

8/10 Good

Sharmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

KENDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
We had a wonderful time. Very clean and very helpful and friendly. Breakfast was delicious
Stayed 2 nights in Jan 2024

8/10 Good

Tarek

Liked: Amenities
Property had a couple of maintenance issues. Staff is very helpful. Breakfast could use some love.
Stayed 4 nights in Jan 2024

10/10 Excellent

Heather

Travelled with family
Wonderful breakfast and service
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Had bed bugs in our bed. Someone else brought them into the hotel, but the bugs came out at dark to get us.
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The evening staff was very friendly when checking in; the hotel is clean and very comfortable and breakfast in the morning was very good.
Stayed 1 night in Jan 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly but room was not as big as pictures made it look and room not as clean as thought should be found crumbs in chair but over good experience
Stayed 2 nights in Jan 2024

10/10 Excellent

bobbi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area was close to ikea, that is why we originally picked it. However, we are having a great stay. GREG the evening manager was awesome. He was pleasant and kind to us and our puppy.
Stayed 1 night in Jan 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Check in was quick and easy. Booked with Hotels.com using One Key Cash. No issues at all. Staff was friendly. There is a $50 incidental fee/bank hold which is pretty common these days, so I was expecting that. But, just a heads up in case you missed the fine print. Loved seeing my name on the TV - made it very personalized. The kids loved the toy duck. Room was clean and beds were comfy. No issues with noise. Breakfast was decent. Could have had an additional meat choice other than turkey sausage, But, still lots of breakfast options for everyone. About 15 minutes from Kings Island. Would recommend this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This was a great stay. We were greeted warmly and promptly with a very friendly desk attendant. He was awesome. Even gave us suggestions on things to do in the area. The room was clean and comfortable. I will definitely stay again when in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff - very pleasant and helpful. Will recommend to friends and family when in the area
Stayed 1 night in Nov 2023

10/10 Excellent

Randa

Stayed 1 night in Nov 2023

10/10 Excellent

Sheila

Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice hotel with great service as well. Would never had known it was over15 years old. Looke like new. Also i told your manager that was working at the time He was great too! I wish I could remember his name! i know said had been at the hotel since it opened. Awesome Breakfast too!
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph, Simpsonville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Humberto

Stayed 1 night in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of room, comfortable, and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a great experience. Greg got us checked in and was incredibly friendly. Breakfast was wonderful. The hotel could use updates in the rooms but other than that, everything was excellent.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Daryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was convenient to dining and shopping. Room was very dated. Elevator dirty. Room was dark and small. Decorated in "70s" avocado green and orange. Overpriced for amenities and condition. Paid $30 more booking through Expedia than advertised rate at check-in.
Stayed 1 night in Oct 2023

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice. The breakfast wasn’t good at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Duane, REYNOLDSBURG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheltered and quiet.
Stayed 1 night in Sep 2023

8/10 Good

Deborah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the freeway and restaurants.
Stayed 1 night in Sep 2023

10/10 Excellent

ALAN

Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, no issues!
Stayed 1 night in Sep 2023

10/10 Excellent

NOAH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, Uber picks up here.
Stayed 1 night in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Donald

Stayed 3 nights in Aug 2023

4/10 Poor

Michael, Atlanta

Business traveller
Rooms were damp and dank, toilet handle kept getting stuck on open with water constantly draining, entire facility was extremely humid..
Stayed 1 night in Aug 2023

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and smelled really nice!
Stayed 1 night in Aug 2023

6/10 Okay

Kellee

Stayed 2 nights in Aug 2023

4/10 Poor

Mike, Westerville

Travelled with partner
Too expensive for the accommodations. Cable didn’t work
Stayed 1 night in Aug 2023

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY
The check in process was quick and painless. The room was very comfortable and quiet. When we asked for extra towels is was delivered amazingly fast and with a smile. Greg was amazing he showered the dog with affection and treats! Jacqueline was also amazing during the stay. The breakfast was amazing and again the staff was attentive and nothing ran out, they also kept the buffet area clean which is not always easy on a weekend with tons of families attacking it constantly. Great job! The rubber ducks are a nice touch for the younger kids!!
Stayed 1 night in Aug 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great, only advice I could give is to have better cable and Wi-Fi. We had to use our personal data as the hotel Wi-Fi wasn’t very reliable
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in Jul 2023

10/10 Excellent

KEITH, WAILUKU

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
We were here for one night. Older building but kept up well
Stayed 1 night in Jul 2023