Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Days Inn by Wyndham Sharonville

2 out of 5
Days Inn by Wyndham Sharonville
11775 Lebanon Rd, Sharonville, OH

Reviews

4.8
Rating 10 - Excellent. 66 out of 757 reviews" "
Rating 8 - Good. 104 out of 757 reviews" "
Rating 6 - Okay. 138 out of 757 reviews" "
Rating 4 - Poor. 163 out of 757 reviews" "
Rating 2 - Terrible. 286 out of 757 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kànika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 2 nights in Apr 2024
Response from Sam patel on Apr 15, 2024
Thank you

2/10 Terrible

Donovan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It smelled bad, dirty, definitely a motel, not a hotel
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Donovan,We apologize for your disappointing experience during your stay. Your feedback about the odor and cleanliness is concerning, and we take these matters seriously. We will address these issues promptly to ensure improvements are made. If there's anything specific you would like to share or if there's anything we can do to make it up to you, please let us know. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast. Says there's breakfast on their website.
Stayed 1 night in Mar 2024
Response from Sam patel on Mar 25, 2024
Thank you . We are doing grab n go breakfast.

10/10 Excellent

Kande

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here! No issues at all. The staff were friendly. Was just disappointed about the breakfast it was grab and go
Response from Sam patel on Mar 12, 2024
Thank you so much . We are working to bring back breakfast . Sorry about it

4/10 Poor

paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that there wasn't even a duvet or comforter on the bed. The toilet ran all night. I was not able to flush it. I was disappointed, thank goodness I was only staying for one night.
Stayed 1 night in Mar 2024
Response from Sam patel on Mar 6, 2024
I am sorry to hear that . I will check with my staff .

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn't look like the pictures on line, it wasn't safe at all,
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Heather,We're sorry to hear about your disappointment and concerns about the safety of our hotel. Ensuring the comfort and security of our guests is our top priority, and we take your feedback seriously. We will investigate the discrepancies between the online images and the actual experience to ensure accuracy for future guests. We appreciate your feedback and hope to have the opportunity to improve your perception of our hotel in the future.Sincerely, Hotel Manager

2/10 Terrible

Levlin

Business traveller
Disliked: Amenities, property conditions & facilities
Liked nothing about this place.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Guest,We sincerely apologize for the dissatisfaction you experienced during your stay. Your feedback is crucial, and we would like to address your concerns to ensure improvements are made. If you could provide more details on the issues you encountered, we would greatly appreciate it. Your comfort and satisfaction are our top priorities, and we want to make things right for you.Sincerely,Hotel Manager

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service
On website they mentioned breakfast included. I booked this specific hotel because of breakfast as i am new to that place and i preferred to spend few exta money on food rather than looking for options to eat at other restaurants. Not only the women at the reception was rude but she ignored and left the reception while i was talking to her. I spoke to the manager and manager mentioned he is going to refund my money for my stay later he changed and said they are offering breakfast which is one orange, a cookie and small bar. I did recorded a video where it is mentioned breakfast timings from 6am to 9am. They gave me silly reason that her manager did not take down from the website about breakfast not included. I am very unsatisfied with the service and their rude behavior. I also receptionist arguing with other customer.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. The miscommunication regarding breakfast and the encounter with our staff do not reflect our usual standards. We are addressing these issues internally to ensure they are not repeated. Please allow us the chance to make it up to you in the future. Your feedback is crucial, and we appreciate your understanding.Sincerely,Hotel Manager

4/10 Poor

Levlin

Liked: Staff & service
Disliked: Cleanliness
Staff was nice and helpful but room was not. Noisy room next door and roaches in room. Linens were dirty and bedding was also. I was told that I could switch rooms if those in it were checking out. I guess they never checked out. I stayed 3 days because I needed place to stay. I regret this decision.
Stayed 3 nights in Jan 2024
Response from Sam patel on Jan 11, 2024
Sorry to hear it .

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear John,We're sorry to hear that your experience fell short of expectations, as indicated by your 2 out of 10 rating on Hotels.com. We'd like to learn more about the issues you encountered to improve our services. If you could provide specific feedback, it would be greatly appreciated. We value your input and hope to address any concerns for future improvements.Sincerely,Hotel Management

8/10 Good

Perry

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 9, 2023
Dear Perry,Thank you for your feedback. We're glad you had a positive experience. Your rating and insights are valuable. If there are specific areas for improvement, please share. We're committed to enhancing our services. We look forward to welcoming you back for an even better stay.Sincerely,Hotel Manager

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
I like the quietness in it. It's in an area close to everything.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Mohamed,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the quietness of our hotel and found our location convenient. Your satisfaction is important to us, and we appreciate your positive comments. If you have any specific suggestions or areas for improvement, please feel free to let us know. We value your input and hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty, towels had burns in them, parking lot had abandoned vehicles with no tires
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,We sincerely apologize for the subpar experience you had during your stay. Your feedback is concerning, and we take it seriously. We assure you that we will investigate these issues and take appropriate measures to address them. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short in this instance. If there's anything specific you'd like to share or discuss further, please reach out. We appreciate your feedback.Sincerely,Hotel Manager

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 18, 2023
Dear Guest,Thank you for sharing your feedback. We're delighted to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your acknowledgment. If there are any specific areas where we can enhance your experience and earn a perfect score in the future, please let us know. We look forward to hosting you again on your next visit.Sincerely,Hotel Manager

8/10 Good

Jaweed

Stayed 3 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Jaweed,Thank you for taking the time to provide feedback about your recent stay. We are pleased to see that you had a positive experience overall. If there are specific aspects you enjoyed or areas where we can make improvements, please feel free to share your thoughts. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,Hotel Manager

10/10 Excellent

Abigail

Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Abigail,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

6/10 Okay

Peggy

Liked: Staff & service, property conditions & facilities, room comfort
This hotel advertised breakfast and there wasn’t any. We had to leave early and didn’t ask why there was no breakfast. Other than that it was good quality for price, comfortable beds.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Peggy,Thank you for taking the time to share your feedback. We apologize for the inconvenience regarding the breakfast. Your comments are valuable to us, and we will address this issue to ensure a better experience for our guests in the future. We're glad to hear that you found our hotel comfortable and good value for the price.Sincerely,Hotel Manager

6/10 Okay

Jayanta

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for taking the time to provide your feedback. We value your input and will use it to improve our services. We apologize for any inconveniences you may have encountered during your stay. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

4/10 Poor

Ethan

Stayed 2 nights in May 2023
Response from Hotel Manager on Nov 6, 2023
Dear Ethan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

6/10 Okay

Matthew

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Matthew,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and dilapidated
Hallway smelled like marijuana. Non-smoking room had musty scent. Mold/mildew throughout bathroom (sink, shower, ceiling. Grab and go breakfast had expired yogurt cups(2 months expired). Vending machines had expired food.
Bathroom
Stayed 2 nights in Oct 2023
Response from Sam on Oct 9, 2023
Sorry about it . We will check with staff right a way and take further action.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Enjoyed my stay
Stayed 1 night in Oct 2023
Response from Sam patel on Oct 9, 2023
Thank you so much

8/10 Good

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty. I think the only thing done was the bed made.
Response from Hotel Manager on Sep 11, 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. This does not meet our usual standards, and we take your feedback seriously. Please rest assured that we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your feedback, as it helps us improve our services. If your travels bring you back to the area, we hope you will give us another chance to provide you with a more pleasant experience.Sincerely,Hotel Manager

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just a short overnight place to sleep.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Guest,Thank you for choosing our hotel for your overnight stay and for sharing your rating and feedback. We're pleased to see that you had a satisfactory experience, rating us 8 out of 10. Our team is dedicated to providing a comfortable and convenient place to rest, even for short stays.If there are any specific areas where you believe we can improve and earn that perfect 10, please don't hesitate to share your suggestions. We value your input and look forward to the opportunity to serve you again in the future.Sincerely,Hotel Manager

4/10 Poor

Darryl

Stayed 1 night in Sep 2023
Response from Hotel Manager. on Sep 25, 2023
Dear Darryl,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Very nice 🙂👍
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Amber,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Jaclyn

Stayed 1 night in Aug 2023
Response from Sam patel on Aug 28, 2023
Thank you so much . Hope to see you soon . I will share with staff

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
The bed was very uncomfortable. We picked this place because it had a breakfast. There was no breakfast and we were not told that until we went down to eat
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disappointing to hear that the bed was uncomfortable and that there was a misunderstanding regarding breakfast. We're sorry for any confusion, and we'll make sure to address these concerns to improve the overall experience for our guests. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Leave towels or cups for water
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear Guest,Thank you for your suggestion regarding leaving towels or cups for water in the room. We appreciate your feedback as it helps us enhance our guest experience. Your comments will be taken into consideration as we strive to improve our services. If you have any more suggestions or requests, feel free to let us know. We're here to ensure your stay is comfortable and enjoyable.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Shower head had a leak out the top of it and to fix it they had the metal ring from the wall shooting it back toward you in a mist spray. Floors where kinda stick and the sheets had a few stains and marks but the staff was amazing and the bed was soft so for a one night it’s great.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 21, 2023
Dear Guest,Thank you for taking the time to provide feedback about your recent stay. We apologize for the issues you encountered with the shower head and the condition of the sheets and floors. Your comments will be shared with our maintenance and housekeeping teams for immediate improvement. We're glad to hear that our staff was amazing and that you found the bed comfortable. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Turned on the light in the bathroom and roaches came out from behind the light plate. Manager kept asking me to look at another room. I has to tell them 5 different times I just wanted to leave and have a refund
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Rachel,We are sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

2/10 Terrible

carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor staff service
Stayed 2 nights in Aug 2023
Response from sam patel on Aug 15, 2023
sorry about it

4/10 Poor

Tim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You get what you pay for. Breakfast is a bag and go only for two hours like 7-9am on a Sunday which was sad. The breakfast on the website made it out to be a good hot breakfast they must update these things. Looked scary. The shampoo was unable to be opened. The front desk would not give us extra towels.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 19, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We apologize for any discrepancies you experienced with our breakfast and the amenities. Your comments are valuable to us, and we'll make sure to address the issues you mentioned to improve our guests' experience. We're committed to providing the best service possible, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

Arielle

Stayed 1 night in Aug 2023
Response from Hotel Manager. on Sep 2, 2023
Dear Arielle,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room met my expectations, the check in was fast and easy. The staff was polite. It was clean from check in to hallways to the room itself. I saw others reviews before coming here and I don’t see the same issues they were talking about. I had a good experience. We booked here for the Bengals game and would come here again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that your stay met your expectations and that you had a smooth check-in process. It's great to know that you found our staff polite and the cleanliness of the hotel up to your standards.we're glad that your experience aligned with your expectations and that you would consider staying with us again. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay, whether it's for the Bengals game or any other occasion.Sincerely,Hotel Manager

2/10 Terrible

Shawna

Business traveller
Disliked: Staff & service
HORRIBLE
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Dear Shawna,We're sorry to hear that your experience was not up to your expectations. If you have any specific concerns or feedback you'd like to share, please feel free to provide more details so that we can address the issues and improve in the future. Your feedback is valuable to us.Sincerely, Hotel Manager

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place had roaches and charged me double the price I booked it for and no one is trying to help me with any type of refund
Stayed 1 night in Jul 2023
Response from Sam on Jul 27, 2023
Sorry to hear that

4/10 Poor

Karen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The drains in both the sink as well as the bath tub seems to be clogged. The water goes down slow. While taking a a shower, the water rises above the ankle. It's almost like taking a bath and shower at the same time. The tile has visible mold or mildew. The bathroom needs updates.
Stayed 2 nights in Jul 2023
Response from Sam on Jul 24, 2023
Sorry to hear that

2/10 Terrible

Desiree

Stayed 2 nights in Jul 2023
Response from Sam on Jul 27, 2023
Sorry to hear that

2/10 Terrible

Martin

Stayed 1 night in Jul 2023
Response from Sam on Jul 27, 2023
Sorry to hear that

4/10 Poor

Kyle

Stayed 1 night in Jul 2023
Response from Sam on Jul 24, 2023
Sorry to hear that

6/10 Okay

Amber

Stayed 2 nights in Jul 2023
Response from Sam on Jul 22, 2023
Thank you

6/10 Okay

Jean

Travelled with group
It was ok,but the room's themselves could use some repair or new fixtures.
Stayed 1 night in Jul 2023
Response from Sam on Jul 4, 2023
Thank you

2/10 Terrible

iris

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Sheets had burn holes and ashes! It was gross!!
Stayed 1 night in Jun 2023
Response from Sam on Jul 4, 2023
Sorry to hear it we are under going big renovation

2/10 Terrible

Tyhauna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
What a disappointment with no resolution. Upon my initial check in the staff accidentally cancelled my reservation althoughI paid before arriving. Then I waited for a room for about an hour for him to get the room situated while keeping my id. Then we finally got room #237 and the ventilation system wasn’t working so we switch to another room #257. At that point we was not able to check bcuz we where rushing to concert. So making it back at 3am, there was a bug on the bed to our surprise, no microwave or amenities that were promised was not available, no knob on bathroom fixtures in order to take a shower, and overall unsafe, ppl running around outside making noise. I have pictures of all the problems we’ve endured and was adv there was no other room available. We were told to talk to manager in the morning but was not there adv by front desk staff. To be so far away from home, truly inconvenient. I do feel we need to be reimbursed at least half due to lack of.
Stayed 1 night in Jun 2023
Response from Sam on Jul 4, 2023
Sorry to hear it

4/10 Poor

Wade

Stayed 2 nights in Jun 2023
Response from Sam on Jul 4, 2023
Thank you

8/10 Good

Nelson

Stayed 2 nights in Jun 2023
Response from Sam on Jul 22, 2023
Thank you

2/10 Terrible

Phil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
Roaches. Just like the reviews before me said. Wasn’t in the room 12 seconds, turned the light on in the bathroom and a roach crawled in tub. Walked to bed area and right on the cabinet above the Rusty fridge was another roach. Just disgusting. In rooms phone didn’t work, tv is analog channels. Very fuzzy reception.
Stayed 1 night in Jun 2023
Response from Sam patel on Jun 25, 2023
Sorry to hear it we are under going big construction.

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was disgustingly dirty. Vomit on the mirror and desk, blood stains on the sheets. Holes in the sheets and blankets. When I asked for a refund the guy at the front desk made racist remarks and accused me of making the mess in the room. I will never stay at a Days Inn again and highly, highly, highly recommend that no one stay at this hotel.
Stayed 1 night in Jun 2023
Response from Sam on Jun 25, 2023
Sorry to hear it we are under going big construction.

8/10 Good

Sacamento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on Jun 24, 2023
Thank you