Indoor pool

Reviews of Comfort Suites Cincinnati North

2.5 out of 5
Comfort Suites Cincinnati North
1234 Omniplex Dr, Cincinnati, OH

Reviews

7.4

Good

Rating 10 - Excellent. 205 out of 660 reviews" "
Rating 8 - Good. 204 out of 660 reviews" "
Rating 6 - Okay. 106 out of 660 reviews" "
Rating 4 - Poor. 76 out of 660 reviews" "
Rating 2 - Terrible. 69 out of 660 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Staff & service, amenities, property conditions & facilities
The only thing I did not like were the pillows. They were terrible. Small. Hard. Thick. But that’s also not the pillow I prefer. That was the ONLY thing I didn’t like everything else was good to very good
Stayed 3 nights in Mar 2024
Response from EE on Mar 27, 2024
Dear Charles,Thank you for taking your time to give us favorable review after your last stay at our hotel.We will be using your feedback to make more improvements and we hope to see you soon.Regards,Eucharia

4/10 Poor

Jerrica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no one at the front office several times. The pool was listed in pictures but wasn’t available. Our room was dirty and things were left used.
Stayed 2 nights in Mar 2024
Response from EE on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Cincinnati North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our front desk staff during your last stay at the hotel. However our pool has been off all websites for sometime now because we intend to work on any moment from now but we do allow people to swim if they are in the property. You failed to inform us about any issues with the room while in house or during check out.Your satisfaction is important to us as a valued guest.Sincerely,

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
COMFORT SUITES IS MY GO TO HOTEL UNFORTUNATELY THIS IS THE WORST EXPERIENCE. I FEEL LIKE I STAYED IN A CRACK HOUSE. WALLS HAD PATCH PAINT THAT DIDN'T MATCH, TRASH BEHIND THE COUCH AND UNDER THE TABLE. THE BOTTOM OF THE TOILET WAS NOT CLEAN.THE GOOD THING I DIDN'T SEE ANY BUGS. THIS COMFORT SUITES SET THE STANDARDS VERY LOW.
Stayed 1 night in Mar 2024
Response from EE on Mar 4, 2024
Dear Todd,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Cincinnati North.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with during your last stay at the hotel.Unfortunately, you failed to inform us about any issues you had while in house or during check out to enable us address the situation.Your satisfaction is important to us as a valued guest.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from EE on Mar 21, 2024
Dear Michael,Thank you so much for your favorable review.We will do our best to improve more and we hope to host you again in the nearest future.Regards

2/10 Terrible

Clarence

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. Main door lock was broken, someone had broken into the bathroom in the past and not fixed. Furniture was damaged, sheets & curtains stained. Water filled as soon as tub is on. Very dry air.
Stayed 1 night in Feb 2024

8/10 Good

Cinnaa

Response from EE on Feb 3, 2024
Dear Cinnaa,Thank you for taking your time to complete our guest reviews online and we do appreciate your very high rank.We will continue to do our best to improve on our guests experience while staying with us.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Chrisanthi, Cincinnati

Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

KATHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complaint i had was with the motion sensor light in the room. Lol. It was aimed at the bed. Every time i moved my foot the hall light would come on. Lol. Didnt get much sleep.
Stayed 2 nights in Dec 2023

2/10 Terrible

DeMaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not cleaned upon arrival. No towels/washcloths. Tub clogged. No breakfast available. Pool unsafe and hot tub not working
Stayed 2 nights in Nov 2023

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointing.
Room was spotty on cleanliness. Front desk was not welcoming. Many furniture items and beds were in poor condition. Drawers were broken, all scraped up. Very uncomfortable beds. Pillows were tiny. Hallway was dirty. Someone kicked our door in the middle of the night. Breakfast - only drink available was cereal milk. Bagel and English muffins were old. No other drinks for the kids. No waters, no juice.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Problems somewhat addressed
There were definite downsides during our stay. There was no toilet paper or tissues in our room, the computer was not working and the coffee maker did not work. Saying all that, the staff was very helpful in providing supplies and support however they could. The breakfast and coffee was very good, though the juice maker was broken and there were only apples for fresh fruit.
Stayed 1 night in Nov 2023

10/10 Excellent

jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Nov 2023

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Katrina

Travelled with family
Liked: Staff & service, room comfort
A few minor inconveniences but overall great stay.
The desk staff was great. The hotel itself definitely could use some updating. Our keys had to be reprogrammed every time we used them for some reason. I personally did not go down for breakfast but my husband and kids did not like it at all but conveniently there is an Ihop right outside the parking lot that we walked to. The ice machine didn’t work on our floor but we were able to use the one on the first floor. We had to cut our stay short one night and the gentleman at the front desk was super accommodating and understanding to our situation. Overall we were pleased with our stay especially for the price and the location.
Stayed 2 nights in Oct 2023

2/10 Terrible

Mary

Travelled with family
Disliked: Property conditions & facilities
This place is a DUMP!! I am from this area and returned home for a visit and thought this was a bargain given the proximity to the highway as well as shopping and dining. I did not feel safe at this hotel at all. We left early due to very loud neighbors and the staff person was sitting outside in a car with someone doing who knows what. Too many issues to mention regarding the extremely run down condition. BEWARE!!!
Stayed 2 nights in Oct 2023

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Wasnt the cleanest hotel but it served its purpose.
Stayed 1 night in Oct 2023

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was soooo old and run down. The sleeping sofa when open blocked the entire way from the bedroom to the bathroom. We had to crawl over the sofa bed to get to the bathroom. It was insane!!! Hot tub all boarded up. Stained sheets. Just not great. The photos looked gorgeous. It was not.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
When we arrived to our room. The closet had dirty towels with blood and who knows what on them. The sheets were also visibly dirty. The front desk was very nice in replacing them and apologized. The website showed a hot tub but it is not in working conditions and it boarded up. That was disappointing. The hotel staff try to make it an enjoyable place but it needs some serious tlc.
Stayed 2 nights in Oct 2023

10/10 Excellent

Deirdre, Warsaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay no complaints at all
Stayed 1 night in Oct 2023

2/10 Terrible

Daphne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very rude waited over an hour for clean towels and had to go back and ask multiple times after being told they would be brought to us. The sheets on the beds looked like they hadn’t been washed from the previous people and were to put back on the bed.
Stayed 1 night in Oct 2023

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Oct 2023

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t see how anyone would leave a bad review on this place. The rooms are very spacious, updated for the most part, clean, accommodating more than most and the staff from the front desk all the way to the little lady who serves breakfast, are freakin’ awesome. Although every hotel has their little downfalls, for how small the group that runs this place is, they bust their butts to keep this place up and running. The front desk crew is beyond amazing, they will go through hell and high water to make something happen and or possible for their guest. No matter how often they work, or how long they work, they keep a smile on their faces and make you truly feel at home. House keeping is awesome, very efficient and super friendly. Management is very professional and friendly. All around, this location is the ONLY COMFORT SUITES I will go out of my way to praise. You guys rock, you truly do ♥️😇
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
We had to ask for bedding for the pull out bed in the couch - and there were 4 other families that had to go down to the front desk and ask as well. Beds were very uncomfortable and hard. There was no waste paper basket in the main room - only one in the bathroom. Breakfast was good.
Stayed 2 nights in Oct 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms
Stayed 2 nights in Oct 2023

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Casey

Stayed 1 night in Aug 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. I’d definitely stay there again if I’m in the area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Suites is a safe bet
I stayed for business comfort Suites is usually a safe. Tv size and selection. Breakfast is usually good
Stayed 1 night in Sep 2023

4/10 Poor

Brittany

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room keys kept deactivating, linens for pull out beds were not in the rooms, extremely hot in the hotel, not very clean at all. It was close to restaurants and a grocery store which was convenient. Staff was extremely nice! Overall, we could have stayed at a cleaner hotel for the same price with less of a headache.
Stayed 1 night in Sep 2023

4/10 Poor

Art

Travelled with family
Disliked: Amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023

10/10 Excellent

William

Travelled with family
Liked: Amenities
Certainly liked having the breakfast for the morning hours. Please keep that up!!
Stayed 2 nights in Aug 2023

2/10 Terrible

Amelia

Stayed 2 nights in Aug 2023

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay.
We booked 2 rooms. Both were nasty, the curtains had never been cleaned the was dust all over them. All of the furniture was scratched up and the paint was chipping off of the walls. Breakfast was very limited and the sausage and eggs were cold. I will never book a Comfort Suits room again!!!
Stayed 1 night in Aug 2023

6/10 Okay

Lindsay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not worth the price
Front desk lady was not very cheerful. Room was not the best. Appeared to be boogers on the ceiling, dirty walls and stained curtains and the carpet was coming up in several spots. Hot tub was boarded up. Breakfast was so so. I definitely didn’t feel like it was worth the price we paid.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok stay but needs updated
Staff was friendly. Room was comfortable. Furniture was pretty beat up. The desk and chair. The pool seemed fine but the rails, around the doors and the vents are very rusty. The handicap chair was also rusty.
Stayed 1 night in Aug 2023

2/10 Terrible

Leila

Travelled with group
Disliked: Property conditions & facilities
Hot tub had plywood over. Pool was very cloudy. Railings had rust, and holes in the ceiling over the pool. Furniture had many scratches, Mattress was uncomfortable.
Stayed 2 nights in Jul 2023

6/10 Okay

Brian, Palatine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my family.
Stayed 3 nights in Jul 2023

2/10 Terrible

NICHOLAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ashley

Stayed 1 night in Jul 2023

10/10 Excellent

Randy

Stayed 1 night in Jul 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Gudelia

Stayed 1 night in Jul 2023

4/10 Poor

Jeffery

Disliked: Cleanliness
Stayed 2 nights in Jun 2023

6/10 Okay

Tabitha

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was ok, we were in town for one night and there weren’t many options due to the Taylor Swift concert. Check in was easy the employees were very nice and polite. The room itself was big and overall clean. There were stains on the carpet though. No hot water, and it was very noisy you could hear everyone in the halls and room next to us. I probably wouldn’t stay again, but it wasn’t horrible.
Stayed 1 night in Jun 2023

4/10 Poor

marius

Stayed 1 night in Jun 2023

6/10 Okay

Patricia

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Metal bar sticking out of side of bed covered with bed ruffle - which does nothing when you impact with your shin! Right next to window side near air conditioning and windows. Hot tub covered over with boards - been that way for quite some time. Woman on front desk on Wednesday, June 21, was on her cellphone and did not acknowledge me when I came to desk with an armful of towels. Housekeeping did not clean my room. Check in was terrific - front desk clerk very helpful and pleasant. Switched out iron for us.
Stayed 2 nights in Jun 2023

6/10 Okay

Aisha

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a little problematic, they had problem getting my keys to work … Besides that, great place, clean, no late dining around although the ihop is advertised as 24/7… it closes early
Stayed 1 night in Jun 2023

8/10 Good

Brian, Palatine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location right off the interstate. Room was clean and a good size with good amenities. Breakfast was decent fare. Nice to have coffee/tea/flavored water available in the lobby. I wanted to check-in a little early and was told it would be an additional $25- not cool- I have never had that happen before at any hotel. If the room is available and you're within an hour or so of 3:00, there ought to be some grace.
Stayed 2 nights in May 2023