One Bedroom Premier | View from room

Reviews of Somerset Jiefangbei

3.5 out of 5
Somerset Jiefangbei
Block B Hejing Building, No 108 Minzu, Road, Chongqing, Chongqing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 173 out of 282 reviews" "
Rating 8 - Good. 89 out of 282 reviews" "
Rating 6 - Okay. 16 out of 282 reviews" "
Rating 4 - Poor. 2 out of 282 reviews" "
Rating 2 - Terrible. 2 out of 282 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Kwok Ping

Travelled with group
Liked: Cleanliness, room comfort
Wonderful locations and easy access. Room is big enough and very commfortable
Stayed 3 nights in Oct 2020
Response from Guest Service Team on Oct 13, 2020
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, room comfort
Not the best experience
The stay and place was ok . Problem we had was : 1. They couldn’t find my booking for 30 minutes 2. The bathroom was leaking water all over the floor 3. There was a construction going on and was noisy even they changed room but wasn’t the best time
Stayed 3 nights in Nov 2019
Response from Zac Zhou on Feb 24, 2020
It was a great pleasure having you stay at Somerset JieFangBei Chongqing. Thank you for sharing your feedback about your stay experience with us on 29 Dec 2019. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have highlighted your feedback to our the other relevant departments, Please be assured that I will coordinate the plans for these enhancements with the team members. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Yin Sian

Stayed 4 nights in Dec 2019

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in Chongqing
I really enjoyed stay at Somerset Jiefangbei. This hotel is centrally located in Yuzhong district, walking distance to many tourists attractions. The apartments are well equipped with all the necessary appliances to be self sufficient, and very clean as well. Every staff member I had dealings with was help and friendly. I highly recommend this hotel.
Stayed 6 nights in Dec 2019
Response from gs on Dec 16, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

JACQUELINE

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
The room is very clean with a good view. The hotel has very nice customer service. Good breakfast. Great location, very close to the subway and shopping center. We will come back again.
Stayed 6 nights in Nov 2019
Response from gs on Nov 11, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

8/10 Good

Njan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from gs on Nov 21, 2019
感谢您对此次入住的进行点评,我们很高兴您对此次入住十分满意,并高度认可了我们的服务。我们将继续为您提供高效服务、洁净空间和舒适客房,让您享受更为优质的入住体验,出门在外,住的舒心是每个旅者的期望,也是酒店服务的终极目标。我们会不断努力,令旅途尽善尽美

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly accommodating staff. Great location for our needs. Very clean. Great breakfast options. Will stay there again.
Stayed 4 nights in Sep 2019
Response from gs on Oct 12, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful experience
excellent location, wonderful room, great view
Stayed 3 nights in Sep 2019
Response from gs on Sep 22, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Good locality close to Jiefangbei pedestrian sq, metro station & supermarket and downtown attractions.
Stayed 3 nights in Sep 2019
Response from gs on Sep 22, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is in a good location accessible to JieFangBei and CaoTianMen. Within walking distance to the MTR as well. Check in was smooth and the staff are friendly and very helpful. We stayed in the 1 bedroom premier and the view was picture perfect both day and night. And the apartment have all the amenities we need. We were so comfortable staying here that we extended our stay for another 3 nights. Highly recommended!
Stayed 3 nights in Sep 2019
Response from GS on Sep 17, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

ron

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from gs on Aug 27, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

8/10 Good

justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value room in good location
Hotel was good in terms of location, rooms, factilities etc. Only challenges were - bar wouldn't sell wine by the glass and bottles were very expensive compared to other hotels. Additionally we were leaving early morning, so no breakfast was available, not even room service or snack etc.
Stayed 1 night in Aug 2019
Response from gs on Aug 22, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

8/10 Good

Verified traveller

OK for the price but definitely has a very local feel about it - cleaner sheets could be an option
Stayed 2 nights in Jul 2019
Response from GS on Jul 30, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Annie on Jul 16, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nicely appointed, cleaning staff very concscientious in cleanliness, freash towels, bottled water, and bath supplies. Management personally came to the room to make sure the cleaning was up to the hotel's standards. Pool very nice and gym was adequate for a decent workout. Front Desk staff were excellent as well as the breakfast staff.
Stayed 17 nights in May 2019
Response from Annie on Jul 16, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Annie on Jul 16, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Large room, located close to main shopping area. Very clean. Range of western style foods at breakfast. Staff very helpful, some english spoken
Stayed 1 night in Jun 2019
Response from Annie on Jun 13, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Annie on May 20, 2019
Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Annie on May 20, 2019
Thank you for staying with us. We look forward to hosting you again in the near future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The check in process was excellent. Allan was excellent during the check in. The location of the hotel was great near the subway station. The staffs spoke English and were helpful.
Stayed 3 nights in Apr 2019
Response from Annie on Apr 26, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to some of the major attractions; close to the subway and you can take Line 6 and transfer to Line 10 to reach the airport terminals.
Stayed 1 night in Apr 2019
Response from Annie on Apr 26, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right in the centre of CBD shopping street and tourist attractions. Warm staffs. Modern room amenities living up to international standard.
Stayed 2 nights in Apr 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Very near the metro stations and some attractions. Service is excellent. Room is clean
Stayed 4 nights in Mar 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and facing Yangtse river, which is famous for its nightly view. Hotel staff very courteous and room size is big
Stayed 2 nights in Mar 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at very convenient location.
Stayed 5 nights in Mar 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very comfortable and clean. The breakfast could use some improvement.
Stayed 3 nights in Mar 2019
Response from Annie on Apr 15, 2019
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 2 nights in Jan 2019
Response from Annie on Jan 22, 2019
Thank you for staying with Somerset. We look forward to hosting you soon again in the near future.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Property is bit older but otherwise a comfortable stay. Convenient location w many shops and shopping centre around
Stayed 2 nights in Dec 2018
Response from Annie on Dec 24, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Property location is excellent but the reception is on 9th floor and there is neither hotel identity nor staff present on ground floor at entrance to help with baggage and inform you to take lift to 9th floor. Overall staff ARE NOT HELPFUL NOR INFORMATIVE AND REFLECT ON POOR MANAGEMENT.
Stayed 3 nights in Dec 2018
Response from Annie on Dec 20, 2018
Dear anonymous guest, thank you for staying with Somerset and taking valuable time giving us feedback. We are sorry to hear that your stay was not a pleasant one and we sincerely you had a good trip in Chongqing. As a serviced apartment, we intentionally choose not to have a fancy ground-level lobby hence our guests can enjoy a relatively private atmosphere while not compromising on the choice of this superb location. Public signage and signs are guaranteed to be updated and accurate for first comers. It's a pity that the concierge did not welcome you properly upon arrival and we shall try to improve that aspect especially during peak hours, so that all guests can have personalized stay experience. On behalf of management, we are always open minded for all feedback for operations guidance.

10/10 Excellent

kah peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
from check in to check out, everything went smoothly. Reception staffs, excellent.
Stayed 1 night in Dec 2018
Response from Annie on Dec 17, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Ka, Sydney, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, within easy walking distance to many of the key city sights - such as the Jiefangbei and the Hongyadong. Also served by several bus routes giving easy access to other tourist attractions - such as The People's Hall, the Three Gorges Museum and the Chongqing Museum. Many eateries (including the Food Street) and shopping malls nearby. The staff were most friendly and got out of their way to provide help. I cannot recommend this hotel more.
Stayed 2 nights in Nov 2018
Response from Annie on Dec 17, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Roy, Baton Rouge, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations. Staff was friendly and helpful.
Stayed 7 nights in Nov 2018
Response from Annie on Dec 17, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

6/10 Okay

Traveller, Vancouver, Canada

Travelled with partner
Liked: Staff & service
The room was hot even with heating turned off. Air conditioning was shut down centrally. The hotel provided a air cooler upon request. Location was great, 10 min walk to Hongyagong in one direction and Jiefangbei (a square with high end stores and shopping centers) in the other direction
Stayed 3 nights in Nov 2018
Response from Annie on Nov 21, 2018
Thank you for staying with Somerset. We are regrettable to know that the indoor temperature is not optimized to your most comfortable requirement. We appreciate your recognition on our excellent location and look forward to host you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Lots of restaurants and shops around. Safe area.
Stayed 3 nights in Nov 2018
Response from Annie on Nov 19, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

See Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly Located Hotel besides the River Yangtze.
The location is prominently located within the vicinity where interesting food and not forgetting the Cave next to the main river. The area had been revamp and bustling with life. Just love the service provided by the staffs and the breakfast was really interesting..
Stayed 2 nights in Oct 2018
Response from Annie on Nov 13, 2018
Thank you for your staying at Somerset Jiefangbei Chongqing. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are looking forward to welcoming you back at your next stay in Chongqing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Location, location, location! Close to tourist attractions and subways.
Stayed 3 nights in Oct 2018
Response from Annie on Oct 26, 2018
Thank you for staying with Somerset and taking time giving high recognition to our prime location. We wish to see you again very soon in the near future!

10/10 Excellent

Don.S, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Walking distance to shopping district and subway station. Room is clean.
Stayed 4 nights in Oct 2018
Response from Annie on Oct 26, 2018
Thank you for choosing Somerset. It gives us great encouragement to know that your stay was an enjoyable one. We wish to host you again in the near future. All the best!

6/10 Okay

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Eh. A budget stay, it's what you'll get.
The room smelled of smoke. They tried to put in an air purifier that made the room smell even more. The pillows were too flat, but overall it was ok
Stayed 2 nights in Oct 2018
Response from Annie on Oct 26, 2018
Thank you for staying with Somerset. It is a regret that we could not make your stay a perfect one. Your feedback are crucial to us for future improvements. Again, thank you and we wish to be chanced to host you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Annie on Oct 26, 2018
Thank you for staying with Somerset. We wish you had a pleasant stay with us.

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent stay at an excellent location
The Somerset is located in the heart of commercial Chongqing surrounded by lots of shopping, food, and activities. The property serves a hotel and serviced apartments and is decent overall. Check in was smooth, the room was spacious and has a kitchen for cooking. However, it doesn't have loads of character and is somewhat non-descript and dated, though comfortable. The free breakfast had quite a variety but food quality wasn't high considering all the delicious options nearby. Our room on a lower floor had a view of a pretty run down building.
Stayed 1 night in Oct 2018
Response from Annie on Oct 26, 2018
Thank you for staying with us and giving us valuable feedback. We are looking forward to hosting you again in the near future!

8/10 Good

Yai King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Annie on Oct 11, 2018
Thank you for staying with Somerset and we wish to host you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, good service
Clean hotel, but breakfast was very poor
Stayed 1 night in Jul 2018
Response from Annie on Oct 11, 2018
Thank you for staying with Somerset and we wish to host you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Annie on Oct 11, 2018
Thank you for staying with Somerset and we wish to host you again in the near future.

10/10 Excellent

Monsoon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchenette
Value for money, great experience had everything provided for. The view was great and facilities was great.
Stayed 1 night in Aug 2018
Response from Zac on Sep 26, 2018
Thank you for staying with Somerset. It gives great pleasure that your stay was satisfactory and enjoyable. We are looking forward to hosting you at Somerset again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
We forgot our IDs, passports and some cash in the safe when we checked out. They contacted us while we were in the taxi to the airport. Saved us tons of trouble. Would stay there again.
Stayed 1 night in Jun 2018
Response from Somerset on Aug 17, 2018
Thank you for staying with us and giving recognition to service excellence!

8/10 Good

Frank, Chicago IL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not all same room types have the same layouts or space but all do include the same features. Overall a very pleasing stay. Nice location. Recommended
Stayed 1 night in Aug 2018
Response from Somerset on Aug 17, 2018
Thank you for staying with us

10/10 Excellent

Royal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Always a great stay here. My second visit and they gave a free upgrade to a room that was HUGE. Really clean, modern, and kept to Western business travel standards.
Stayed 2 nights in Jul 2018
Response from Somerset on Jul 25, 2018
Thank you for staying with Somerset. It gives great pleasure that your stay was satisfactory and enjoyable. We are looking forward to hosting you at Somerset again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from Somerset on Jul 2, 2018
Thank you for staying with us!