Staircase

Reviews of Hilton Chongqing Hotel

4.5 out of 5
Hilton Chongqing Hotel
139 Zhong Shan San Lu, Yu Zhong District, Chongqing, Chongqing

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 304 reviews" "
Rating 8 - Good. 138 out of 304 reviews" "
Rating 6 - Okay. 28 out of 304 reviews" "
Rating 4 - Poor. 5 out of 304 reviews" "
Rating 2 - Terrible. 5 out of 304 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and very clean. Loved the location because it was so close to the Line 1 metro line which takes you to all the main sightseeing spots. Local area is more relaxed than elsewhere In Chongqing
Stayed 3 nights in Jul 2023

10/10 Excellent

Yongyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great. Enjoyed our staying.
Stayed 6 nights in May 2023

6/10 Okay

Victor

Disliked: Cleanliness, staff & service
Could have been better
Rooms bathtub was dirty, we had to clean it before we could use it. The bed linens smelled bad. Only there for 2 nights and it was New Years, so we just dealt with it . Also there is no notice of the massive 2000 rmb deposit.
Stayed 2 nights in Dec 2021
Response from Carmen. on Jan 6, 2022
Dear Guest, Sincerely sorry to hear about your stay experience. May there were some shortcomings because of high season during New year. Please contact us if there's any problems you may have during your stay. Please accept my sincere apologies again and we all look forward to your next stay for making it right.

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice place for visiting Chongqing
Close to metro and nice walking staff very helpful
Stayed 3 nights in Nov 2019
Response from Amber on Dec 4, 2019
Thanks for staying here at the Hilton Chongqing. We’re glad you had a taste of our warm, caring service. Chongqing is a beautiful mountain city.You can not only enjoy the stunning sights in our room but also various of delicacies near the hotel.We sincerely looking forward to your coming back !

10/10 Excellent

Luo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit friend
Stayed 2 nights in Oct 2019
Response from Amber on Nov 4, 2019
Thank you for your recent stay at Hilton Chongqing. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Amber on Nov 21, 2019
Thanks for your feedback about your recent stay with us. Hope to see you return again soon. Safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location is very good!
Stayed 2 nights in Oct 2019
Response from Amber ,Hilton CHongqing on Oct 24, 2019
Dear guest, thank your very much for your kind commence.Hilton Chongqing is located in Yuzhong district,which is the center of the city. The transportation nearby is so convenient that you can go anywhere without much efforts.We sincerely look forward to your coming back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Hilton Chongqing on Oct 2, 2019
hanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Hilton Chongqing on Oct 2, 2019
Thank you for your feedback.I'm glad to hear that you've enjoyed your stay at our hotel.And we hope that you'll stay with us again when you come back to Chongqing.Have a good trip!

8/10 Good

missyui, BKK

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was new, the room was in a good condition, there was not many things to do around the hotel and theynare quite stingy with the amenities (they only provide us 1 set of shampoo, conditioner and so on )
Stayed 3 nights in May 2019
Response from Hilton Chongqing on Oct 2, 2019
Dear missyui, thank your feedback to us .we feel very happy that you gave us the chance to improve our services in many aspects. thank you again and wish you have a good day!

4/10 Poor

Salvatore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2019
Response from Hilton Chongqing on Oct 2, 2019
Thank you for your stay in Hilton Chongqing. wish you have a good day and will come back to us soon . best wishes!

6/10 Okay

WING TAT

Liked: Cleanliness, room comfort
The whole hotel needs to be upgraded.
There are not much outside of the hotel. The equipment in the fitness centre is so dated and some are not working right.
Stayed 3 nights in May 2019
Response from Hilton Chongqing on Nov 21, 2019
Dear Wing, thank you four your commence and advice to our hotel. we will take your suggestion into consideration and improve our services and equipment as soon as possible ! wish you a good day!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was located conveniently near the metro station.
Stayed 3 nights in Apr 2019
Response from Hilton Chongqing on Oct 2, 2019
Thank you very much for your commence .it;s our great honor to have your praise and encouragement. wish you coming back soon ,have a goof time !

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet
I stayed one night only but the room was very comfortable, executive lounge was nice with a good selection of food. Staff were very helpful as I needed help sorting out a train ticket. Nice atmosphere.
Stayed 1 night in Apr 2019
Response from Hilton Chongqing on Jun 13, 2019
Thank you for your feedback.I'm glad to hear that you've enjoyed your stay at our hotel.And we hope that you'll stay with us again when you come back to Chongqing.Have a good trip!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were exceptional. You like stay was short but thoroughly enjoyable. The restaurant offered Fantastic food and service. Check in was fast and easy.
Stayed 1 night in Apr 2019
Response from Hilton Chongqing on Apr 9, 2019
Thanks for staying here at Hilton Chongqing. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Hilton Chongqing on Apr 29, 2019
Thank you for your comments ! we do have our unique feature if you want to explore"me"more.hope you have a nice trip looking forward to your coming to Chongqing again

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2019
Response from Hilton Chongqing on Mar 20, 2019
Thank you for your high grades to our hotel,wish you a nice trip!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
I have booked my room from 4th to 6th March. 1st i message hotel to arrange for early check in. No reply 2nd my card was disable on 5th midnight when i go back to my room. When down to reception and change my card. To my surprise it still can't be used and have to wait for more than 10mins before someone attend to me. And i have a guest with me. I feel so embarrassed
Stayed 2 nights in Mar 2019
Response from Hilton Chongqing on Mar 8, 2019
We feel very sorry to hear about your recent stay at Hilton Chongqing. We appreciate your honest feedback about our guest rooms. We will have a dedicate check for all the room cards.We also apologize for making you waiting such a long time, We hope to have another opportunity to serve you , if your travels bring you back to our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very conveniently situated at the core of old city
Stayed 10 nights in Jan 2019
Response from Hilton Chongqing on Mar 2, 2019
Thank you for your comments.It's a great honor to have your praise,wish you have a nice trip!

6/10 Okay

Oi Lan Ellen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and location, and is very close to public transportation
Stayed 2 nights in Nov 2018

8/10 Good

Mojtaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from PR Manager on Oct 30, 2018
感谢您近期对我们酒店的好评,希望不久能再见到您,祝您旅途愉快!

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from PR Manager on Oct 30, 2018
Thank you for your feedback.We're pleased to hear that you've enjoyed your stay at our hotel.Hope to see you soon.Have a good trip!

8/10 Good

Andrew, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This particular Hilton is located in an older part of town. If you're looking for a Starbucks or modern shopping center nearby, you won't find one. Otherwise the hotel itself is pretty nice. The bed was comfortable. Had trouble getting Wifi in the room so had to go to the lobby a couple of times to get Wifi. Staff were very nice and accommodating.
Stayed 2 nights in Oct 2018
Response from PR Manager on Oct 25, 2018
Thank you for your candid review of your recent stay with us. I apologize that internet access was of concern during your time with us, we do offer guest service center number specifically dedicated to assisting our Guests  and I have touched base with both our provider and IT service team to ensure that they are aware of the issue and making upgrades to the system to ensure this is not an issue for anyone else. Thank you for letting me know, I appreciate your comments.

10/10 Excellent

Fredrick J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice hotel
Stayed 3 nights in Sep 2018
Response from PR Manager on Sep 28, 2018
Thank you for your feedback.Hope to see you again at Hilton Chongqing.Have a good trip!

10/10 Excellent

Abdullah, Riyadh ,Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location help me to do my bussness faster,with the help of excelant hotel staff ,thank you very much my vist to chongqing was succeful.
Stayed 4 nights in Sep 2018
Response from PR Manager on Sep 25, 2018
Thank you for your recent stay at Hotel Chongqing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

PRONGSAKORN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from PR Manager on Jul 9, 2018
Thank you for your recent stay at Hilton Chongqing. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

6/10 Okay

xu

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel with poor service
Check oin on 24 mar,2018. Hotel is very old,which could see from photoes i take, but it is ok for me. What I could not stand is the service the hotel offer. One story i will share to you as following. I return to hotel at about 23, i am very tired.I cannot open my door with key, i call them, anwered by a staff that i have to wait with unclear time,which means they do not konw how long it will take to send me a new key. And the staff who answered my call doesnot say sorry when get to know my situation. I cannot wait so i go downstair, askong for a new car myself, the staff also does not say sorry, and he does his work, even no watching me at all.Finally, he give a new key to me with just one hand, also no watching me at all, which is unpolite and shows no respect. By the way, check in is good, the staff is very friendly, it is a lovey girl.More

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Yeon Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 1 night in Mar 2018
Response from Grace He on Mar 12, 2018
Thank you for your feedback and choosing us for your stay. We are so glad that you enjoyed your journey with us. Look forward to seeing you again.

8/10 Good

George, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for business
I would choose this hotel if in Chongqing on business. The bathroom is separate from the bedroom, so business associates can use it without embarrassment; the room has a good iron and ironing board; the in-room safe is large enough for a laptop; the desk has two chairs and can double as a lunch or conference table; the amenities include a shoeshine kit and clothes brush; the A/C is not controlled by the keycard. The front desk very kindly checked us in early in the day without comment. On the downside, the room carpet was lumpy, the furniture is a tad careworn, and the supply of shampoo, conditioner, and soap is skimpy. A Canadian we met in the elevator complained about the staff’s lack of English; we found the staff spoke passable English - they were will to try to understand or find someone who could. I’d stay at this hotel if I was in Chongqing on business; I’d book somewhere else if I wanted to impress the inlaws or live the life of Riley in a luxury hotel.
Stayed 1 night in Feb 2018
Response from PR Executive on Feb 22, 2018
Thank you for your feedback with every detail and choosing us as your home while you come to this city. And also appreciate your satisfaction, which is the greatest motivation for us. We are so glad that you enjoyed your business trip with us. We've already planned to change our carpet for better guest experience. If the bathing supplies do not meet your demand, you can ask our colleagues for more and it would be a great pleasure for us to help you. Look forward to seeing you again.

8/10 Good

mark , point richmond, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. I have now stayed twice.
Nice and clean with great breakfast and nice Asian dining
Stayed 4 nights in Dec 2017
Response from Hilton Chongqing on Dec 18, 2017
Thank you for your feedback and choosing us as your home while you come to this city. Your satisfaction is the greatest motivation. Look forward to seeing you again.

8/10 Good

Jennifer D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
感谢您的入住及评论,期待您的下次光临。

10/10 Excellent

Brian, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Especially enjoyed the executive lounge. Much better value for money than other high end hotels in Chongqing.
Stayed 2 nights in Sep 2017
Response from Cathy Wu on Oct 9, 2017
Thank you for your feedback and choosing us as your home while you come to this city.Your satisfaction is the greatest motivation for us to keep improving our service quality. Look forward to seeing you again.

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities, room comfort
I stayed in Westin for two days before I moved to Hilton. Because my friend recommend this hotel, I have to pick this place. There is no comparison with Westin although the price is half. however, I still recommend stay away from this hotel. The hotel itself is old, nothing around hotel. They put a instant noodle box without labeling 12Yen/box. When I argue with manager, she said I can go buy a box and put in the room to avoid charge. what a ridiculous request!!! Plus, if you book this hotel from 3rd party, they don't honor the Hilton reward. Anyway, this is the worst Hilton hotel I have ever stayed. Stay away from it. Pick the hotel in Liberation Square. The hotel in Chongqing is relative cheap. Westin is only $145.
Stayed 2 nights in Sep 2017
Thank you for your feedback and choosing us as your home while you come to this city. Unfortunately, this stay failed to meet your expectations, Since the opening of the hotel, we regularly focus on the hotel facilities and equipment maintenance, to ensure that you have a satisfactory experience. We attach great importance to your review so that we can continuously improve our quality of service and environmental. Look forward to seeing you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my 3 days stay at Hilton
Hotel is clean, service is good, and staffs are willing to help, however carpet is bit dated. Close to metro station (10 mins walk)
Stayed 2 nights in Jun 2017
Thank you for your feedback and chosing us as your home while you come to this city. Your satisfaction is the greatest motivation for us to keep improving our service quality. Look forward to seeing you again.

10/10 Excellent

Rajaram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, posh, convenient location, lots of taxis
Thank you for your feedback. Hotel located in Yuzhong District, and only 3-min walk to Liang Lu Kou Rail Transit, very convieniet to go everywhere. Thank you again and look forward your next stay with us.

6/10 Okay

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Thank you for chosing Hilton Chongqing when you came to this city. I am sorry to know that you were not so satisfied with your stay. Hope you can share more detais with us so we can improve accordingly.

4/10 Poor

Evis

Disliked: Staff & service
Very and experience
They put me in a smoking room without my permission, I complained, Initially they tried to clean the room and ask me to keep same room, but I insisted and received a new non-smoking room The international credit card machine did not work, I had to use a local UnionPay machine and card for the deposit Told me password was room number and user name. But public internet in common areas was an obscure password. Back in the room again the guest wifi did not work, I had to call and they reset the password. I asked them to pick my laundry and an hour later I come back and the laundry still there. When I called I was told I had not filled in the exact number of items of each sock and shirt on the form, even though I had completed the form and signed it. On a Sunday the room light indication was on “do not disturb’. A cleaning lady knocks repeatedly on the door to ask if the room should be cleaned Buffet spread was varied, but food is very chinese in flavor and not even one western face in this hotel, all guests I saw was local On checkout I was told to wait for the staff to check the minibar, they did not ask me to indicate on a menu and explain what I had, they had to check themselves. Took them 3 minutes, then the bill was presented to me to sign and accept, the phone rings again, they made a mistake, they missed one item, bill has to be created again for me to sign and accept. This time the international credit card machine worked.
Thank you for taking time to share your feedback about your stay with us, and I am sorry that this stay did not meet your expectations. First of all, if you need any assistance during stay, please press “MAGIC” button in the middle of guestroom telephone faceplate and call our team members. If you would like to change to a non-smoking room, please tell our Magic Centre and we will prepare such a room if available. I noticed that international credit card machine malfunctioned. We apologize for the inconvenience caused and have reported your feedback to bank so that they will fix this issue. About internet service. Hotel wifi systems in guestrooms and public areas are not same, which require different account and password to access. If you are uncertain how to connect internet, please ask our team members and they are more than willing to help you. Regarding our housekeeping services, I have shared your observations with our team members, and they will review their operating processes so as to deliver high-quality services and improve satisfactions of all our guests. We appreciate your review of past stay in our hotel. We are always open to hear from our guests - especially when comments help identify ways we can improve. We hope you will give us a second chance if you return to Chongqing some day and experience our improvements. Please contact our Operations Manager via Jenny.Zhao@hilton.com, and we will do our best to accommodate your specific needs.

10/10 Excellent

Bean, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel next to the MRT.
The hotel is great, with its location and staff.
Response from HiltonChongqing on Apr 21, 2017
Thanks for your feedback. Our hotel is located at the heart of city, which is only 15-minute drive to major business and shopping centers in town. In addition, famous Three Gorges Museum and Residence of Madame Soong Ching-Ling are within walking distance of hotel. During the stay, you can always press "MAGIC" button in the middle of the guestroom telephone faceplate for help, and our colleagues will try to meet all your needs. Again thanks for your time sharing experience with us and we look forward to your next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and clean room
Room was clean and the location was ideal for museum visits. The train station was 5 mins away from the hotel. Shopping area - GuanYin Bridge was 3 train stops (10 mins) from the hotel. However, we weren't informed that the deposit would be RMB 500/night was required upon check-in. It'll be great if we can be notified of the deposit amount once we received booking confirmation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and service were great. Only complain is their buffet was quite disappointing. Most food are over cooked feels like they have been there for days. Also saw a cockroach in the salad bowl. It's not acceptable for a 4 star hotel to serve such quality of food. Overall I'd recommend staying there if you want a nice clean room with great service. Also it's about 40minutes away from airport so it's great location to stay for a layover. But can forget about their buffet save the money and go eat somewhere else.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, at the exchange of two main skyrail lines. Great service as always.

6/10 Okay

Ken, Newcastle Australia

Liked: Cleanliness, staff & service, room comfort
Getting old
Very noisy due to the traffic and horns. The hotel was very clean and well maintained but it is starting to date

8/10 Good

Hendi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the region.
Obviously this hotel have the best rooms in the area. Very nice decorated big space room. Good access to pedestrian walk. A lot of shopping malls and restaurants are just within few steps away. Except for the connectivity spoeed of free wifi oprvided, we have nothing esle to complain.

10/10 Excellent

Owen V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotpot
This was our splurge, so we enjoyed it. Make sure you try the great hotpot restaurant only a block away. (Chongqing is the hotpot capital of China).

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff

10/10 Excellent

allen, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i will choose the hotel again if i visit this city
carpet is very old but it is mached with the price. anyway, it is not bother me too much

10/10 Excellent

ed, Bay Area, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Had a great stay at this hotel. The location was good, the hotel was very clean and the room had a great view. The breakfast was excellent. The carpet in my room seemed a bit old, but clean. Overall great hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to train station. Limited shopping near the hotel.