Room, 2 Double Beds, Non Smoking (Courtyard View)
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Reviews of Holiday Inn Canyon De Chelly, an IHG Hotel

3 out of 5
Holiday Inn Canyon De Chelly, an IHG Hotel
Bia Route 7-Garcia Trading Post, Chinle, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 420 out of 1000 reviews" "
Rating 8 - Good. 389 out of 1000 reviews" "
Rating 6 - Okay. 132 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Love that it is so close to Chellys Canyon, nice staff, white and clean
Stayed 1 night in Apr 2024

10/10 Excellent

lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel G.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place!
Stayed 2 nights in Apr 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Lionel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The location to the monument.
Stayed 1 night in Apr 2024

10/10 Excellent

Tawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first noticed just how clean this place was and the customer service was amazing was able to walk to the restaurant onsite and have a great meal very happy will definitely come back
Stayed 1 night in Mar 2024

10/10 Excellent

ANGIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful stay will come again with my family
Stayed 2 nights in Mar 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have used a freezer compartment in fridge; a complimentary breakfast would be nice
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Canyon de Chelly
Stayed 1 night in Mar 2024

10/10 Excellent

karen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on Mar 19, 2024
We are delighted to see your perfect score of 5/5. It’s wonderful to know that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated and serves as encouragement to our team. We look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on Mar 19, 2024
Thank you for your perfect rating of 5 out of 5. We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back in the near future.

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from FD on Mar 19, 2024
Thank you for your 5 out of 5 rating! We greatly appreciate your positive feedback. It’s wonderful to know that you had an excellent experience during your stay. We look forward to welcoming you back soon for another memorable visit!

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2024
Response from FD on Mar 20, 2024
Thank you, Marcus, for your 5 out of 5 rating! We’re thrilled to hear that you had an excellent experience during your stay. Our team works hard to ensure our guests have a memorable time. If you ever decide to visit us again, we’ll be ready to welcome you with open arms.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Except for the brown water it was good.
Stayed 1 night in Jan 2024
Response from FD on Mar 20, 2024
Thank you for sharing your feedback! It’s great to hear that you had a positive experience overall. However, I apologize for the inconvenience caused by the brown water. We take your comments seriously and will address this issue promptly. If you decide to stay with us again, we’ll make sure your next visit is even better.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager and expedia both lied to me and ripped me off for over $200. I had originally booked for four nights but reduced it to two nights when i checked in. Neither the property manager nor the Expedia representative would grant a refund with each blaming the other for not being able to do so.
Stayed 4 nights in Dec 2023

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service
Response from FD on Mar 20, 2024
Thank you, Brett, for your 4 out of 5 rating! We appreciate your feedback and are glad you had a positive experience. If there’s anything we can do to make your next stay even better, please let us know.

8/10 Good

Terry

Travelled with family
Liked: Staff & service
It’s good for sleeping
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s alright but charged to much
Stayed 1 night in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Rangnath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There a sign stating "OFFICE" should be there.
Stayed 1 night in Nov 2023

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk people. Spacious room. Very good hotel restaurant for our breakfast and dinner. Very good housekeeping.
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 9, 2023
It's great to hear from guests on our service.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Vickie

Stayed 3 nights in Oct 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lyle

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t even get to check in the property was not open due to a black out of electricity. I didn’t not get to stay at the hotel at all.
Stayed 1 night in Oct 2023

8/10 Good

ford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Nina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great proximity to the Visitor Center. Garcia’s provided good food. Meager shelf space at the sink. Swimming pool full of wasps and water bugs. Limited and irregular gift shop hours. Uneven flooring on first floor hallway. No elevator to second floor.
Stayed 2 nights in Oct 2023

6/10 Okay

Brett

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
The room was very comfortable and I couldn't hear any outside noise. The grounds are nice enough. They used to provide breakfast with the room rate so I was surprised when they did not. The major issues were: the TV did not have a picture for most of the channels and when I called the front desk, I was told she did not know what to do and there was nobody else working. There was a saturated spot on the carpet directly in front of the nightstand so I had to be careful everytime I got in and out of bed so I did not step in whatever it was. When I went to put food in the fridge, I opened it and there was a strong stench. I discovered there was leftover food inside and the temperature had been turned all the way down.
Stayed 1 night in Oct 2023

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, only compliant ice machine broken.
Stayed 1 night in Oct 2023

10/10 Excellent

Maziar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at in Chinle. The staff were exceptionally helpful and super friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

JOHN

Liked: Amenities
Great room and great service .
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was like a green oasis in the desert. The staff were great and the room was spotless. The only complaint I have is that the gift shop was closed much of the time and several food items were not available because they had run out.
Stayed 1 night in Oct 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Would stay here again, Excellent.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, the town not so much.
Stayed 1 night in Oct 2023
Response from Front Desk Team on Oct 17, 2023
Thank you for choosing to stay at Holiday Inn Canyon De Chelly.

10/10 Excellent

Amber

Stayed 2 nights in Oct 2023

10/10 Excellent

June

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
We enjoyed this hotel very much. The people were professional, helpful and friendly. The room was clean and comfortable.
Stayed 1 night in Oct 2023

4/10 Poor

Neal

Stayed 1 night in Oct 2023

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Yong, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Emma

Stayed 1 night in Oct 2023

8/10 Good

RICHARD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Desk staff unprofessional and unfriendly. Night clerk seemed annoyed that I got her away from her screen time.
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Needs Major Work
We got early checkin for a disabled handicapped room. Room had AC system that didn't have a thermostat. Had to select heating or cooling, fan speed -- high or low but no automatic which requires thermostst. Also had no idea of cooling and heating settings from 1 to 5 without knowing until you decided it was too hot or cold. The area was due to get cold but to not have the room not get too cold we had to run the heater on low all night. We have stayed in this franchise owners in Green River, Ut and it had an automatic thermostat. The bathroom fan was also very noisy. Breakfast was a disaster. A badly planned buffet. Juice in hard to open cartons but no plastic glasses. They bring coffee to the table. You get one paper napkin with stainless fork and knife but no spoon to stir your coffee. Choice of 2 lukewarm gravies for dried out for luke warm biscuits which barely could make a butter patty soft. 2 kinds of scrambled eggs, potatoes and sausage patty what was barely warm. We couldn't finisg the sausage patty. Room temperature danish pastry. No toast. No microwave which many buffets have to add heat which isn't there. There was also yogurt and cold cereal. The shocker was the Free Breakfast came with a check saying we had 2 buffets at $14.75 each but was deducted. We were supposed to the local Indian pay sales tax of $3.50+. We could have had a nice breakfast somewhere else, but after complaining to the on duty manager, the charge was removed. Tap water is tinted yellow!
Stayed 1 night in Sep 2023

8/10 Good

SULTAN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall.
Stayed 1 night in Sep 2023