Ratings based on 3,294 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

First Father/Daughter Trip

Posted 30-Sep-2014
Pros: I loved that it's 5 mins fromt he subway, so getting in from O'Hare Airport is so easy
Location: The location is perfect! Right on the river, close to great restaurants and walking distance to all the attractions.
I brought my Father to Chicago for a Father's Day gift. The hotel was factastic! They let us check in early, even upgraded our room for us. The view was amazing, we looked right down the river. Every staff member we spoke to was friendly, and very helpful. Your location can't be beat. Close to great restaurants, and in walking distance of all the city attractions. This is my second stay in 5 months, and will be back.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario Canada

Hotel was central to everything we wanted to do.

Posted 29-Sep-2014
Pros: Vicinity and the cleanliness. Staff was very friendly.
Location: Located downtown Chicago. Close proximity to the River cruises and Hop on Hop off buses. Lots of restaurants, 5 min walk to Millennium Park.
Upon check in we were asked if we wanted to move to the River side of the hotel and no extra charge, since they were over booked for the type of room we initially booked. Staff was very informative of the surrounding area, they were very friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from detroit mi

Beautiful hotel spectacular views

Posted 29-Sep-2014
Great views close to shopping and transportation. Friendly staff accommodating
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to river

Posted 29-Sep-2014
Pros: The size of the room and location
Cons: Educate concierge on best restaurants so they can answer questions. We wanted a high end suggestion, no chains and they suggested Cafe Lux.
The location was important to me. We were close the river and could walk to Michigan Avenue for shopping. The gentlemen working in the restaurant were friendly and helpful. The room seemed larger than your average hotel room. And the amenities were fine. I'd definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg, Manitoba, Canada

Great hotel and great location!

Posted 29-Sep-2014
Pros: Location and cleanliness of the rooms.
Cons: Can't think of a thing.
Location: Lots of restaurants, shopping on the Magnificent Mile, Navy Pier, Millennium Park, also Tour pickup locations close by.
We found this hotel to be an excellent choice for our vacation. Our room was beautiful, the staff was very friendly and helpful and you just can't beat the location - so close to all major attractions and restaurants. We walked everywhere except to Wrigley Field and it turned out the subway (Red Line) was just around the corner from the hotel - a two minute walk!!
5 out of 5
Recommended
for Couples
by A verified traveller from Hamilton, Canada

Great location, great value.

Posted 27-Sep-2014
Pros: Outstanding location. Great rooms. Efficient elevators. Helpful staff.
Location: This hotel has an outstanding location close to open bus tours, boat tours, bike rentals, shopping, parks, elevated train lines, restaurants.
Highly recommend this hotel. Best downtown location in Chicago - across the River from Trump Tower (but much better rates). Many things to do within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chile

Excellent Choice!

Posted 26-Sep-2014
Excellent hotel. The room was very spacious and had an amazing view (37th floor, river view). The location is the best! Located in the loop and just 1 block from the Magnificent Mile. A walking distance from everywhere!
4 out of 5
Recommended
for Everyone
by A verified traveller from las vegas, nv

Nice hotel right beside the river

Posted 26-Sep-2014
Great location, beautiful view, and wonderful staff. Only problem is the noise level. We were constantly getting woken up early in the morning due to the sound of the elevator and voices in the hallway.
4 out of 5
Recommended
for Everyone
by A verified traveller

Got great view of the river with a big room.

Posted 24-Sep-2014
Staff friendly. Did not get roomed cleaned til late afternoon. No soap or shampoo refilled that day but brought quickly when called. QUIET room even though neat elevator and across from ice machine. Free fast WI fi.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Nice hotel with a great location.

Posted 24-Sep-2014
We loved everything about this hotel except for having been placed by the elevator and ice machine--very noisy at night. To be fair, we did not ask to move since we had settled in before we knew about the issue.