Ratings based on 4,468 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location. Great river view.

Posted 28-Jul-2015
Close to everything in the downtown area. Love this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to touristy area

Posted 28-Jul-2015
Pros: That it is close to the river , walking distance to many amenities.
Cons: Some areas need upgrading tub showed some damage and could not hold water for a bath.
Location: Lots
Great Central location ,Helpful ,cheerful staff, Hotel is well kept with modern up grades.Would have no trouble returning.
2 out of 5
by A verified traveller

GREAT STAFF, NOT SO GREAT ROOM

Posted 27-Jul-2015
THE HOTEL ITSELF WAS BEAUTIFUL, THE STAFF WAS VERY FRIENDLY, THE ROOM WAS CLEAN. BEYOND THAT, THE AIR CONDITIONING WAS OUTDATED AND DID NOT KEEP THE ROOM COOL AND THE NOISE LEVEL WAS TOO LOUD. WE COULD HEAR EVERYTHING IN THE HALLWAY AND COULD HEAR THE PEOPLE TALKING IN THE ELEVATOR ALONG WITH EVERY NOISE OF THE ELEVATOR FUNCTION. IT WAS VERY DIFFICULT TO SLEEP WITH THESE FACTORS. TOO WARM AND TOO LOUD TO BE COMFORTABLE. IN ADDITION, THERE WAS NO EXHAUST FAN IN THE BATHROOM CREATING ADDITIONAL HEAT AND HUMIDITY AND MORE DICOMFORT. I COULDN'T EVEN DRY MY HAIR DUE TO THE WARMTH AND HUMIDITY IN THE ROOM. VERY DISAPPOINTED. NOT TO MENTION, REALLY BAD HAIR FOR MY NIGHT ON THE TOWN. PUT A BIG DAMPER ON MY EVENING AND WEEKEND.
2 out of 5
by A verified traveller

Great location

Posted 26-Jul-2015
Cons: Rooms could be bigger and a snack and refreshment area needs to be added.
This hotel has a great location & is close to everything you could want...but it doesn't have any place for snacks or refreshments to grab for on the go except for a pop machine which was sold out of water when I was there. When arriving the parking garage was full so we had to park right in front of the garage enterance & unload our luggage. We were in no way expecting this & with a 9 month old was quite difficult. I hated that we had no way of accessing our vehicle unless the valet pulled it out for us. They never told us how long we had to get our car out the next day we had to ask. There was one small ramp for handi-cap & stroller access to get into the hotel which was a pain. The hotel lobby was extremely small and when I thought it couldn't get any worse the elevators were tiny making it just enough room for us and our sons stroller and nobody else. Our room was literally right in front of the elevators which I didn't mind at first until it was midnight and people were being loud in the hallway, the rooms are no where near sound proof. The room was small but ok for the 3 of us, the blinds were see through and blocked no sun in the morning so it woke everyone up sooner then normal. The bathroom was musty and not cleaned properly. When giving my son a bath in his portable bath tub which was placed inside the bath tub the bath tub wouldn't drain at all, took a good 10 minutes for it to drain. The bed was the only pro it was huge and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2015
We had a great time excellent hotel great location
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Day of luxury after two weeks working in Chicago

Posted 21-Jul-2015
I decided to pamper myself with so.e luxury in downtown Chicago after a hectic two weeks of work, and was not disappointed. The hotel is great -- extremely well appointed, large room, beautifully presented in a brilliant location. I booked a river view room and was not disappointed. The staff were excellent and arranged early check in and late check out for no extra cost. Highly recommended for a special occasion.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 21-Jul-2015
Wir hatten einen traumhaften Ausblick und haben den Aufenthalt sehr genossen.
4 out of 5
Recommended
for Everyone
by A verified traveller from Memphis, TN

Great hotel on the River

Posted 20-Jul-2015
Excellent service and accommodations. Great location to view the river from the room and walking distance to a variety of shops and restaurants along the river and (magnificent mile) Michigan Avenue.
5 out of 5
Recommended
for Everyone
by A verified traveller

Chicago was Amazing - Hotel made it convenient

Posted 17-Jul-2015
Pros: the room was excellent and the front desk was very nice. upgraded us and let us check-in early
Cons: the elevators sometimes take a while especially during peak hours - but this is something if your picky. We didn't really mind. just mentioning
Location: Location is ideal if trying to get most out of the city.
Went to Chicago with my girlfriend for a weekend to explore the city and take it in for a few days. The hotel made is very convenient being right in the center of the city not far from south, north, the outskirts and magnificent mile etc. Trains very close by and lots of things to do nearby. Hotel was excellent, me and my girlfriend loved it. Bathroom clean, always tidy upon coming back after being cleaned, facilities were well as well.
5 out of 5
Recommended
for Everyone
by A verified traveller

Helpful staff and great location

Posted 16-Jul-2015
We really enjoyed our stay. The staff was friendly and very helpful. We were having problems connecting to the hotel wifi and the front desk got it sorted out quickly. They also had some great suggestions about what to do while we were in the city. The view of the river is probably one of the best in the city, and it was easy to walk to pretty much anywhere in the loop.