Ratings based on 2,912 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Ralph from San Francisco

Awesome stay!

Posted 18-Apr-2014
Pros: Excellent location, friendly staff & very nice room.
I stayed at this hotel for 6 nights while attending conference in town. Great experience!
4 out of 5
Recommended
for Everyone
by A verified traveller

Room Service

Posted 17-Apr-2014
overall it was good, but don't know what happened to the room cleaning at the nd of the stay, they even forgot to put soap when there was none!
5 out of 5
Recommended
for Everyone
by Heather from Saint Paul, MN

Beautiful view of the river, close to everything

Posted 17-Apr-2014
Friendly staff, gorgeous view, close to everything the Loop has to offer. We would definitely stay here again!
5 out of 5
Recommended
for Everyone
by Teresa from Charleston, S.C.

Posted 17-Apr-2014
We had a nice stay. Hotel close to everything . The staff were very friendly . Room service wonderful .
Comment from
17-Jan-2014
Hello Thank you for your prefect 5 score of our hotel. We are thrilled to hear you relaxed and enjoyed your stay with us here at the Wyndham Grand. We do look forward to welcoming you back again soon Regards Juli Colon Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and close to all the major attractions.

Posted 16-Apr-2014
Truely enjoyed our time in Chicago. Our hotel was great, had a wonderful view of the Chicago river, a very large clean room, and staff were friendly and informative. The hotel was close to many of the major attraction and getting around using the transit system was easy.
Comment from
17-Jan-2014
Hello Thank you for your prefect 5 score of our hotel. We are thrilled to hear you relaxed and enjoyed your stay with us here at the Wyndham Grand. We do look forward to welcoming you back again soon Regards Juli Colon Director of Rooms
5 out of 5
Recommended
for Everyone
by Nancy from Los Angeles, CA

Fabulous stay!

Posted 16-Apr-2014
Couldn't have asked for more...centrally located; beautiful and comfortable 36th floor room with gorgeous views; lovely, friendly, helpful staff; delicious, convenient restaurant. Seriously, a fabulous experience and would consider myself lucky to return one day!
Comment from
17-Jan-2014
Hello Thank you for your prefect 5 score of our hotel. We are thrilled to hear you relaxed and enjoyed your stay with us here at the Wyndham Grand. We do look forward to welcoming you back again soon Regards Juli Colon Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Great river view

Posted 16-Apr-2014
We arrived really late in the evening and that was not a problem. Room was cleaned and restocked daily and early. Comfortable bed and the rain shower was nice but adding a wand would be helpful.
Comment from
17-Jan-2014
Hello Thank you for your perfect 5 rating of our hotel. We are thrilled to hear we were able to accommodate you and your enjoyed the room and the views! We hope to welcome you back again in the near future Regards Juli Colon, Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 15-Apr-2014
Would stay here again perfect location and lovely hotel!
Comment from
17-Jan-2014
Hello Thank you for your prefect 5 score of our hotel. We are thrilled to hear you relaxed and enjoyed your stay with us here at the Wyndham Grand. We do look forward to welcoming you back again soon Regards Juli Colon Director of Rooms
3 out of 5
by coug_dawg from washington

Great location but the concierge staff needs work

Posted 15-Apr-2014
Pros: quiet comfortable room in a great location
Cons: getting rid of the musty smells in the bathroom
Location: Magnificent mile one way, parks and the Loop the other and some great views of iconic Chicago aritedcture.
Great location with quiet comfortable rooms but I had to use other hotel concierge desks to get answers for such difficult questions as where is a good place close to the hotel to get a Chicago dog, good pizza, can you recommend a car service and other stumpers...they should know it is their job.
Comment from
17-Jan-2014
Hello there Thank you for choosing to stay with us at the Wyndham Grand. We do apologize for the service challenges you had with our concierge team. Please know we do take this very seriously and we have already talked with our concierge one on one and to provide additional training so this does not happen again to our guests. We believe the concierge make our guest memories so it is very important to us. We hope this does not hinder you from visiting us again in the near future. Regards Juli Colon, Director of Rooms
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend Get Away

Posted 15-Apr-2014
Pros: location, staff
This hotel was in the perfect location. Great walking distance from shops, restaurants, millinium park, and museums. The Navy Pier is under major construction, so you were not able to walk on the outside. Will be returning again.
Comment from
17-Jan-2014
Hello Thank you for your prefect 5 score of our hotel. We are thrilled to hear you relaxed and enjoyed your stay with us here at the Wyndham Grand. We do look forward to welcoming you back again soon Regards Juli Colon Director of Rooms