Ratings based on 2,277 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Time to Treat WI-FI as a Utility

Posted 29-Jul-2015
Pros: Friendly staff, comfortable bed, friendly desk staff, recycle bin in room.
Cons: WI-FI. Also they could improve their website. Among other problems it doesn't provide much useful information about amenities, transit line service,
Location: Great location. Close to the Loop and Lake.
Its time that hotels begin to treat WI-FI as a utility that travelers expect and not an amenity to profiteer. To charge for this, why not just go back to surcharging for baths. In room WI-FI is $13.00 per day and even when I paid that the service was horrible; lots of spinning circles while buffering. This hotel is a bland convention mill. I had a renovated room which lacked many things you would expect from a hotel in this price range such as sheers on the windows, exhaust fans and night lights in bath. The partition walls between the rooms were very thin. Each morning I was there, my neighbor in the next room woke me up speaking on the phone. On the other hand, the room was clean, the staff friendly, the bed comfortable and it had a recycling bin in the room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jul-2015
Pros: Good downtown location for shopping.
Good location to downtown shopping and restaurants. A bit of a walk to the river.
4 out of 5
Recommended
for Everyone
by A verified traveller from canada

location

Posted 27-Jul-2015
The location of this hotel is perfect, minutes to the beach, mall, resturaunts and a short walk to the pier. I was however dissapointed with the rooms and hallways. Very outdated. The pictures on the website are of the newly renovated preferred guest floors. The hallways of the other floors are dark and gloomy and the carpets are old and stained. Could use some work forsure. Overall our stay was great
4 out of 5
Recommended
for Everyone
by A verified traveller from Rockford, IL

Great weekend escape!

Posted 27-Jul-2015
Very friendly and helpful staff... Clean and modern room... Great location... Would definitely stay here again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 26-Jul-2015
I felt it was outdated, hot in room. I wish WiFi was included.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jul-2015
Great hotel staff ,no issues ,will stay again,also a great location in downtown Chicago
1 out of 5
by A verified traveller from New York, NY

Nice location, but rooms left much to be desired.

Posted 20-Jul-2015
Pros: Great location.
Cons: Honor the rooms your guests book. If I had known I'd be spending hundreds of dollars on a room with a cot, I would've looked elsewhere.
I was in Chicago on business and due to several meetings, checked in later than I thought. Upon arrival, I was told that the hotel was overbooked and - despite having booked a room with two double beds - was told the only accommodation was a room with a cot. I had no choice but to accept this room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 18-Jul-2015
The Westin on Michigan is a nice hotel. The location is perfect in the city. The steakhouse restaurant was amazing. The rooms are average. Not quite up to date and they were dusty. Also, there is no coffee maker in the room which is a disappointment. I didn't love this hotel but I didn't hate it either. Just update the rooms and add coffee and it would be great!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jul-2015
Perfect location. Close to all shops and restaurants.
Comment from Hotel Management
18-Jul-2015 by Westin Experience Specialist, Hotel Management
Thank you for choosing to stay with us! We hope that you are able to come back and stay with us sometime soon. Thank you, Bonnee
5 out of 5
Recommended
for Everyone
by A verified traveller from m

Location Location Location

Posted 13-Jul-2015
I always stay - it's close to the Lake if you like to run the trail, play volleyball or just enjoy the water. And it's a great location for those who like to shop the Magnificent and eat at some great restaurants.