Ratings based on 2,039 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago

A quick overnite stat!

Posted 18-Dec-2014
Location: Location is great opposite Water Tower Place and Mag Mile.
Room was comfortable and well appointed, great bed! SPG is worth joining upgraded floor, free wifi and bottled water. Good martinis in bar downstairs!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Posted 18-Dec-2014
Great location. Friendly staff. Comfortable room.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Haifa, Israel

Weston Michigan Avenue Chicago

Posted 16-Dec-2014
Pros: LOCATION LOCATION AND LOCATION
Cons: block the rooms adjoining elevators like a good hotel does… IE: David Citidel or Dan Panorama
Location: shopping, food, historical sites… lake Michigan.
1) I was booked into the room joining the freight elevator… which should NEVER be done… at 1:30 AM they finally changed me to a different room. The Cafe below was good food, the staff was very cordial, and room clean and neat.
Comment from Hotel Management
17-Dec-2014 by kristin88, Hotel Management
Hello Levite, Thank you for the feedback and sincere apology with regards to noise issue from elevator during your stay with us. Thank you for positive comments about our Staff. We look forward to having the pleasure of welcoming you back. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Batavia, Illinois

Girls Weekend in the City - Fabulous!

Posted 15-Dec-2014
Pros: Everything! The bedding was so comfy - slept the night through.
Location: American Girl, Macys, Bloomingdale's, Cheesecake Factory across the street. Roy's Restaurant a short walk. Great view of Mag Mile and the lights.
Our vehicle had all luggage and bags very carefully removed - with a smile. Check in was quick and easy. Room was beautiful with a wonderful view of all of Michigan Avenue. Love the welcoming aroma when entering the lobby. Great location too. Complimentary extended check-out was offered. Staff were friendly and efficient.
Comment from Hotel Management
17-Dec-2014 by kristin88, Hotel Management
Hello Kathie, I am glad you enjoyed your stay at Westin Michigan Avenue and thank you for the wonderful feedback about our staff. We look forward to having the pleasure of welcoming you back. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Nice hotel located in on Michigan Ave.

Posted 15-Dec-2014
Pros: Great location and great staff.
Location: The hotel is located in the middle of the Magnificent Mile - on Michigan Avenue in Chicago. It's near great restaurants and wonderful shopping.
We had a great experience at the Westin in downtown Chicago. It's close to shopping and the lake - a beautiful location. The staff were friendly and accommodating overing a late check-out on Sunday. The bar and restaurant were very nice and the rooms were clean and spacious.
Comment from Hotel Management
17-Dec-2014 by kristin88, Hotel Management
Hello Mary, Thank you for the survey and I am glad you enjoyed your stay at Westin Michigan Avenue and hope we see you soon. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel very close to shopping

Posted 15-Dec-2014
Great experience very close to American Girl store. So glad we stayed at Westin. It was so worth it
Comment from Hotel Management
17-Dec-2014 by kristin88, Hotel Management
Hello, Thank you for the positive feedback. I am glad to hear that your enjoyed the location of our property and I hope to have the pleasure of welcoming you back. Be well, Edyta
5 out of 5
Recommended
for Couples
by A verified travellerfrom Kentucky

Christmas Shopping Trip

Posted 12-Dec-2014
Pros: Convenient location
Cons: Hallway decor
Location: Excellent shopping and restaurants nearby. About a mile to the Art Institute and theaters.
Spent three nights in early December. The room was clean and comfortable. The lobby area was nice. Starbucks in the lobby. We did not try the restaurant. There was also a small shop with sundries. The hallway on the 12th floor was a little depressing and the ice machine was in a creepy room where the staff elevator was located. The Westin is across the street from The 900 Shops (Bloomingdales) and the Water Tower Mall (Macy's and American Girl Place) and down the street from just about every store you could imagine. Convenient to many restaurants and across the street from the John Hancock Tower.
Comment from Hotel Management
14-Dec-2014 by kristin88, Hotel Management
Thank you for sharing your comments with us. Our location is a shopper's paradise! It's great to hear that you enjoyed your Holiday trip and I hope you got some great shopping accomplished. Our property will begin a complete room renovation in early 2015, so we hope to see you back next year again. Happy Holidays!
2 out of 5
by A verified traveller

A big disappointment

Posted 11-Dec-2014
Pros: It is great location.
Cons: Room Quality/Comforte
Location: Watertower Place is right next door and there is a number of great places to eat right nearby.
We hadn't stayed at this hotel in number years and likely wont' stay again. Upon trying to check in at 6 PM we were told our room wasn't ready. Then it suddenly was we said we weren't willing to downgrade. The room itsel was ok, but not Westin quality we have had in the past. It was very warm and no matter what we adjusted it to it was uncomfortable and we had to finally open windows and listen to the loud city noise.
Comment from Hotel Management
14-Dec-2014 by kristin88, Hotel Management
I'm sorry to hear of the disappointment during your visit with us and the delay in the room being available. We are excited to share that we will begin a complete room renovation in early 2015. I hope you will give us the opportunity to be of service to you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Attentive Staff

Posted 10-Dec-2014
Pros: attentive staff
Location: Your in the middle of everything, what can I say
extremely friendly, professional and attentive staff. Will stay here again whenever I can
Comment from Hotel Management
14-Dec-2014 by kristin88, Hotel Management
It's great to hear that our staff was friendly and attentive during your stay. Thank you for being our guest and we look forward to your next stay.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Akron, Ohio

Posted 8-Dec-2014
Great hotel, great location. Staff was very courteous and responsive. Would definitely stay here again.
Comment from Hotel Management
14-Dec-2014 by kristin88, Hotel Management
Thank you for sharing your feedback with us. We're happy to hear that you enjoyed your stay with us and our courteous staff members.