Ratings based on 1,909 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from New York, NY

Provided me complimentary WIFI and charged me.

Posted 15-Sep-2014
Pros: location.
Cons: customer service.
Location: very close to the beach.
I booked two double beds, but for unknown reasons, they had one king bed in their system. Took a long while for them to fix the issue upon checkin. Was offered free wifi and ensured it will be taken out from my bill. When checking out, the clerk refuse to honor what I was offered. Emailed customer service and after two weeks, no one bother to reply. Other than this issue, this hotel has poor sound insulation, you can hear your neighbor loud and clear.
5 out of 5
Recommended
for Everyone
by A verified traveller

Boutique Hotel in CWE

Posted 12-Sep-2014
Cons: The bathroom has a sliding door that was very heavy to move.
Location: Lots of great restaurants in the area (CWE).
Lovely hotel, well situated, pleasant staff. I recommend it as an alternative to cookie-cutter chain hotels for a more unique St-Louis experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Nice hotel, wonderful people.

Posted 10-Sep-2014
Pros: Absolutely everything
Cons: I don't know that I could find anything.
Location: Within a couple blocks of Lake Michigan and Lake Shore Drive, ice cream shops, restaurants, pubs, shopping, coach rides, historic sites and navy pier.
Wonderful hotel staff. Courteous, pleasant and very helpful. Treated us with respect and kindness. Room was clean and well kept, when key card did not work properly, security was there within minutes and the cards were replaced. When I needed help printing boarding passes, desk staff showed me where the kiosk was and actually took care of it for me. Wonderful, wonderful people.
4 out of 5
Recommended
for Everyone
by A verified traveller from tn

Posted 9-Sep-2014
Pros: Location is perfect!
Location: Near the best restaurants and stores.
Chicago is one of the most beautiful cities in the country with great attractions for all ages, great shopping and wonderful restaurants. Walking or jogging on the lake side is a most do!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 2-Sep-2014
Pros: Location
Cons: Restaurant on property was just ok. Bar had a good vibe but the actual restaurant lacked ambience.
Location: Great access to lake shore drive if you like to walk or run along the lake.
Just spent a weekend in Chicago. First time at this hotel. Liked the location, very close to water and Rush St. restaurants.
Comment from Hotel Management
5-Sep-2014 by kristin88, Hotel Management
Hi there, Thank you for the great comments. We are delighted that you have enjoyed your overall experience, and we have provided your helpful input to the Grill for their management. We hope to have the chance to welcome you back soon. Be well, Kristin
2 out of 5
by A verified traveller from Kalamazoo, MI

Decent Hotel at a Decent Price

Posted 2-Sep-2014
Pros: Shower, Bed, Staff
Cons: Make sure that when a customer arrives and check-in is at a certain time, please try to have rooms available in a more timely fashion.
Location: Water Tower Place is wonderful and right next door. The Cheesecake Factory and the North Face store is located next door as well. Centralized Location
I am usually not one to comment or review hotels, but I felt that my experience at the Westin Michigan Avenue warranted my first one. The hotel was priced well so my wife and I decided to book it. The lobby of the hotel is very nice and the restaurant (The Grille) is great as well. But we arrived to the hotel at 1:30 PM (Check-In is 3 PM), and we did not get our hotel room until 6:45 PM. When we get into the room, it had a faint odor of either a previously "Smoking" room, or just kind of an "old" smell. The king bed was good and the shower was surprisingly quite nice. So my overall experience was mainly hindered by the extremely long wait to my room, and the "quality" of the hotel room itself. The staff was very nice and did all that they could to accommodate their customers.
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Great location on the Magnificent Mile!

Posted 2-Sep-2014
Rooms a bit small but comfortable. Not impressed with having to pay for Internet connection. "The Grill" restaurant food & service were very good.
Comment from Hotel Management
5-Sep-2014 by kristin88, Hotel Management
Hi Avery, Thank you for the great feedback. We are so glad that you have enjoyed your visit. We hope to welcome you back soon. Be well, Kristin
3 out of 5
by A verified traveller from Everywhere

Hotel has gone downhill / You get what you pay for

Posted 1-Sep-2014
Pros: Nothing
Cons: Just about everything
I needed two connecting rooms so that my teenage child and friends could "crash" while they were performing at a show in the city. Problems started from the beginning. First, when I called the hotel to confirm my reservation and request connecting rooms, I was lectured by reservation person about no guarantees for connecting rooms (even though I had minors) along with "connecting" is not the same as "adjacent" (which apparently means "nearby" in Westin-speak). At check-in car valet was non-existent. If you wanted to park you had to drive past the entrance and bring it to the garage yourself because car park group is separate company. Both at check-in and anytime you needed to talk to people at the front desk, you got in a line which reminded me of Disneyland. Walls to the hallway were paper thin so we heard EVERYTHING in the hallways. Honestly, I usually am fine with a hotel if it's clean and safe. I'm not too sure how clean or safe this hotel really was. The price attracted me to this hotel, and I should have known better. But Westin is usually a very good hotel, but this one let me down I will stay somewhere else the next time.
4 out of 5
Recommended
for Everyone
by A verified traveller

Room

Posted 31-Aug-2014
The hotel from the outside and lobby looked incredible but the hall way and the room looked older.
Comment from Hotel Management
4-Sep-2014 by kristin88, Hotel Management
Hi there! Thank you for the helpful comments. We are glad that you enjoyed your overall stay and we hope you return after our January 2015 room renovations. Be well, Kristin
4 out of 5
Recommended
for Everyone
by A verified traveller from Alabama

Nice hotel at a great location

Posted 25-Aug-2014
Pros: Location and condition of hotel.
Location: No magnificent mile, very close to the beach and an amazing number of great restaurants.
Easy check in, very nice accommodations, great location, no complaints at all about the stay.