Ratings based on 2,086 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bakersfield, CA

Weekend stay in Chicago

Posted 28-Feb-2015
Great location, very convenient to walk around town. I like that it's right across the John Hancock center and close to my favorite restaurant (Cheesexake Factory). Very convenient location as I didn't have any car and I can easily walk around the area to check out some of the tourist spot (Navy Pier, Millenium Park, Miracle Mile) and I walked almost 9 miles that day. Room is large for a king size bed, mine was facing the Delaware side of the street, with a view of John Hancock center. My only complain would be my first room assignment was right behind the elevator so I asked for a switch since I'm a light sleeper. They reassigned me to another room on the other end of the hallway that was diagonal to another set of elevators. As expected, the sound of elevators and loud people did interrupt my night while I was in the room. I wonder if because I booked my room from expedia (got a really good deal, slightly over hundred dollars a night) so the room "choices" for me was limited. The hotel has close to 20 floors and I'm stuck with room close to elevators? Come on now.
2 out of 5
by A verified travellerfrom Michigan

Close to shopping

Posted 24-Feb-2015
Pros: location
Cons: Check in process and TV's (our TV was all static)
Location: Water Tower was a block over.
The check in process was disappointing. We had to wait 20 minutes in line while all SPG members got waited on first. The room wasn't ready but the lady at check in took my I.D. and credit card and had everything in the system saying come back in an hour and you'll just get your room card. We came back 3 hours later and had to wait yet another 20 minutes and they insisted on swiping my cards again (even though I showed them on my banking app that they already had a hold on my card) thus adding yet another hold on my credit card and told me to take it up with my bank. Unacceptable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Right across the street from the Hancock Building.

Posted 24-Feb-2015
Pros: Close to Michigan Avenue shopping and Hancock Building.
Very nice stay. Hotel was quiet. Only downside, no pool.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Very friendly staff. Loved it

Posted 23-Feb-2015
Loved our stay. Very friendly staff. Beautiful lake view room.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Fort Wayne

Great location

Posted 23-Feb-2015
Pros: Location
Cons: Long wait time to get our car. We should have called ahead to avoid the wait.
Location: Less than a block to the Water Tower and across the street from 900North Michigan.
Very conveniently located to shopping and restaurants.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago, IL

Girl's Weekend

Posted 19-Feb-2015
Amazing view of the lake. Great price for the weekend. The bed was so comfortable I wanted to take it home. Definitely will be staying there more often.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2015
Great location. Right next to water tower place and Cheesecake Factory. Awesome view of michigan ave.
1 out of 5
by A verified travellerfrom M

HoneyMoon Wrecker

Posted 16-Feb-2015
This was are honeymoon and we walked into a smelly room, they had to change our room. Then when we picking up car from valet we had to wait 1 hour for car.. They could not find our ticket. This made us miss our flight home SMH! What a honeymoon wreck!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom fort wayne ind

Very nice hotel close to shopping

Posted 16-Feb-2015
Everything was close restaurants and shopping malls room was on 15th floor and next to loud elevator
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2015
The staff we're , helpful and nice. The hotel and room we're clean and fresh.. It was a great place to stay at!