Ratings based on 1,894 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Room

Posted 31-Aug-2014
The hotel from the outside and lobby looked incredible but the hall way and the room looked older.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alabama

Nice hotel at a great location

Posted 25-Aug-2014
Pros: Location and condition of hotel.
Location: No magnificent mile, very close to the beach and an amazing number of great restaurants.
Easy check in, very nice accommodations, great location, no complaints at all about the stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY, NY

Very good hotel in a great location

Posted 25-Aug-2014
Very good overall stay at the Westin magnificent mile. We got there very early and wanted to check in and were given the option of checking in early into a handicapped accessible room which the front desk person explainedto usdidn't have a bathtub but rather had a walk in shower stall which we didn't mind. We also were given free wifi because we were Starwood Preferred members. The staff was friendly and the hotel was a fairly standard Westin property. Our room was spacious, clean and comfortable but faced the backside of other buildings. It had a safe and fridge. It was kept very clean by our room attendant. Check in and check out was quick and smooth. They were able to put our stuff in storage for the day we checked out so we could go to the Cubs game. We would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Great Location to shops and resturants!

Posted 24-Aug-2014
This Westin hotel has a great location. We come to Chicago frequently and decided to give this Hotel a try. Rooms are average in size. Beds comfortable. Resturant in hotel was terrific. Breakfast, lunch or dinner all were great. My two complaints about this hotel are. First, there was no porter outside when we arrived or valet. My husband had to go inside to find someone. Second, the Westin seems to be the hub for all flight attendants and pilots and conferences. It's crazy busy at all times in the lobby. Some times it was near impossible to walk thru or even to get the elevator to your floor.
5 out of 5
Recommended
for Everyone
by A verified traveller from Commerce Twp, MI

Perfect Central Location!

Posted 13-Aug-2014
Pros: Location, ambiance, staff
Cons: Nothing
We did not realize the hotel proximity to the Water Tower, John Hancock, etc. Valet parking is pricey, we utilized it for 2/3 days we were in Chicago. We usually stay at the Westin River North when visiting Chicago, will choose this location for future visits!
4 out of 5
Recommended
for Everyone
by A verified traveller from Lincolnwood, Ill

Perfect Location. Attentive Staff

Posted 11-Aug-2014
Defiantely plan on staying again. Staff was accommodating and attentive. Location was perfect!
5 out of 5
Recommended
for Everyone
by A verified traveller from Iowa

Great hotel, excellent service!

Posted 11-Aug-2014
Great location near many of the downtown attractions
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient, clean, friendly.

Posted 2-Aug-2014
Convenient location. The room was clean and comfortable. The staff extremely helpful and friendly.
2 out of 5
by A verified traveller from Mexico City

Good location but poor service

Posted 30-Jul-2014
Pros: Fast and efficient room service with good food and registration service.
Cons: Service at the front door and the restaurant was terrible
The hotel has a good location within walking distance to most key places. The service was not good, in particular I found their Steak House to be a desarter. Servicing the room was late most of the days. The front desk and room service worked just fine.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jul-2014
Pros: Location, quality of service and property
Cons: Swimming pool
Location: Perfect Chicago location. Across the street from the John Hancock Building and Water Tower Place. Two blocks from Gino's East and Hershey Store
Family vacation in Chicago. Very comfortable room. Excellent location on Michigan Ave.