Ratings based on 1,934 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Nice hotel not too far from Marathon

Posted 15-Oct-2014
Everything was really good. The staff was very helpful. The bed and room was comfortable. The only complaint was the Lobby and Hallways extremely warm. Outside temperatures were a bit warmer for this time of year. Needed a bit more AC. Would stay there again.
4 out of 5
Recommended
for Families
by A verified traveller from Charlotte, NC

Nice hotel with a great location

Posted 14-Oct-2014
Pros: Location
Cons: Room service menu - my 9 year old found the kids' menu to be lacking.
My 9 year old son and I spent a long weekend at the Westin Michigan Avenue. Overall we had a great experience. The facilities, room, and staff were all pretty nice, but the best part of the hotel is the location. Though we didn't do any shopping on the Magnificent Mile, the proximity to things to do and restaurants was great.
4 out of 5
Recommended
for Everyone
by A verified traveller from South Pittsburg, TN

Posted 14-Oct-2014
Pros: Location
Cons: An in room safe would be nice and free wifi.
Location: Easy access to trolley and great restaurants and shopping.
This hotel is in a great location. The staff were very helpful and the rooms very comfortable. Close to great restaurants and the hop on hop off trolley is right out your door.
Comment from Hotel Management
18-Oct-2014 by kristin88, Hotel Management
Hello Deb, Thank you for the helpful feedback. I am glad to hear that your enjoyed the location of our property and I hope to have the pleasure of welcoming you back soon. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago

Nice clean and comfortable

Posted 6-Oct-2014
Nice clean and comfortable rooms. Staff was friendly and helpful. Great location.
Comment from Hotel Management
13-Oct-2014 by kristin88, Hotel Management
Thanks for your kind words! I'm happy to hear you enjoyed your stay and our great location. Come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Bloomington

Very nice

Posted 6-Oct-2014
Our room was clean. We checked in early. Our valet was pleasant. The food was delicious. We would stay there again.
Comment from Hotel Management
13-Oct-2014 by kristin88, Hotel Management
We appreciate your feedback! It's wonderful to hear you enjoyed your stay with us. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Sep-2014
Wonderful hotel location in the middle of designer shopping area. Hotel was nice and staff was very friendly and accommodating.
Comment from Hotel Management
24-Sep-2014 by kristin88, Hotel Management
Thank you for staying with us and sharing your comments. I'm pleased to hear you enjoyed our great location and friendly staff.
1 out of 5
by A verified traveller from New York, NY

Provided me complimentary WIFI and charged me.

Posted 15-Sep-2014
Pros: location.
Cons: customer service.
Location: very close to the beach.
I booked two double beds, but for unknown reasons, they had one king bed in their system. Took a long while for them to fix the issue upon checkin. Was offered free wifi and ensured it will be taken out from my bill. When checking out, the clerk refuse to honor what I was offered. Emailed customer service and after two weeks, no one bother to reply. Other than this issue, this hotel has poor sound insulation, you can hear your neighbor loud and clear.
Comment from Hotel Management
13-Oct-2014 by kristin88, Hotel Management
I'm sorry to hear of the difficulties you experienced. We would love to be able to assist you in getting this situation cleared up.
5 out of 5
Recommended
for Everyone
by A verified traveller

Boutique Hotel in CWE

Posted 12-Sep-2014
Cons: The bathroom has a sliding door that was very heavy to move.
Location: Lots of great restaurants in the area (CWE).
Lovely hotel, well situated, pleasant staff. I recommend it as an alternative to cookie-cutter chain hotels for a more unique St-Louis experience.
Comment from Hotel Management
28-Sep-2014 by kristin88, Hotel Management
Hi Genxpat, I am glad to hear that you enjoyed your stay with us and thank you for the wonderful feedback about our staff and hotel. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Nice hotel, wonderful people.

Posted 10-Sep-2014
Pros: Absolutely everything
Cons: I don't know that I could find anything.
Location: Within a couple blocks of Lake Michigan and Lake Shore Drive, ice cream shops, restaurants, pubs, shopping, coach rides, historic sites and navy pier.
Wonderful hotel staff. Courteous, pleasant and very helpful. Treated us with respect and kindness. Room was clean and well kept, when key card did not work properly, security was there within minutes and the cards were replaced. When I needed help printing boarding passes, desk staff showed me where the kiosk was and actually took care of it for me. Wonderful, wonderful people.
Comment from Hotel Management
28-Sep-2014 by kristin88, Hotel Management
Hello Marcia, Thank you for the outstanding comments. We are so glad that you took the time to share your experience, and we hope to have the pleasure of welcoming you back in the future. Be well, Edyta
Comment from Hotel Management
27-Sep-2014 by kristin88, Hotel Management
I am glad to hear that you enjoyed your stay with us and thank you for the wonderful feedback about our staff Be well Edyta
4 out of 5
Recommended
for Everyone
by A verified traveller from tn

Posted 9-Sep-2014
Pros: Location is perfect!
Location: Near the best restaurants and stores.
Chicago is one of the most beautiful cities in the country with great attractions for all ages, great shopping and wonderful restaurants. Walking or jogging on the lake side is a most do!
Comment from Hotel Management
27-Sep-2014 by kristin88, Hotel Management
Hello Koko, Thank you for wonderful review and I am glad you enjoyed the view and surrounding. We hope to see you back in near future and thanks again for the comments. Be well, Edyta