Ratings based on 2,169 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Arrived late. Warm welcome. Went lobby bar. Bartenders very friendly. Left to my room and ordered pizza from nearby restaurant. Was an overnight trip.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brandon, Ms

Great convenient location

Posted 13-Apr-2015
Pros: Location
Location: Hancock Tower Michigan Avenue
Loved the location of the hotel. Loved the bar! Was not crazy with the renovation and the room decor. Hallway colors and pictures were not very pleasant but I'm not living there - just a weekend visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Bed was beyond comfortable! Very helpful, courteous, and friendly staff. Clean rooms and accommodating to customer's needs.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto

Weekend in Chicago

Posted 7-Apr-2015
Pros: The location. True to expectations.
Cons: The renovation needs to be completed.
Location: We were able to walk all the way to Millennium Park, so the location is great. It's across from the John Hancock tower and that was a lot of fun.
The hotel is exactly as you would expect it, with a very good location. I was in the newly renovated rooms and it still had a faint smell of "newness", perhaps we were the first guests staying there. Some people I knew were staying in the non-renovated area and apparently it is not as nice, but they have a better view. I signed up for the Starwood Preferred Guest program and they were able to give me the wifi connection for free. My only complaint would be that we had a shared door and even if it was closed, I could hear the screaming children from next door. The hotel is still under renovation and they start construction quite early, so you hear the banging if you want to sleep in.
Comment from Hotel Management
9-Apr-2015 by Westin Experience Specialist, Hotel Management
Hi Maria, Thank you so much for the kind review of your recent visit with us at the Westin Michigan Avenue. I am happy you were able to enjoy one of our newly renovated rooms - we love hearing how these new accommodations are enhancing our guests' experiences! Thank you for choosing our hotel and we hope to see you again soon. Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Guadalajara

Un buen escape!

Posted 6-Apr-2015
La ubicación del hotel es inmejorable, exactamente enseguida del John Hancock Center, tiene una viesta hermosa y es un hotel viejo que ha envejecido con dignidad.
2 out of 5
by A verified traveller

Disappointing for a Westin

Posted 6-Apr-2015
Pros: Convenience to the surroundings. Timely room service delivery. Knowledge of concierge.
Cons: Front desk etiquette (snobby and rude when asked questions), the area to get ice (the door is covered with carpeting, with no handles), parking fees
Location: In the middle of everything. Shopping, theater, restraruants
I picked the Westin because I have had great experiences in the past...We arrived at 10:30 pm for our check-in. I was thrilled there was a parking garage for our hotel, as our friend said parking was difficult in this area. However, that excitement was quickly squashed when I was told that parking was $62 a night...nowhere on the booking site (where it says, no hidden fees...?? because it's the hotel we are booking, not parking), but nowhere on the Westin website for this specific hotel is there a mention of this either!!! When I asked the lady if there was discounted rate for guests, she said no...you can go elsewhere if you think it would be cheaper. WOW! Welcome to the Westin, Chicago. I did sign up for the rewards program so we could get free wifi ($12.95 a night otherwise). Now, on to the room. The carpet had staples lifting from the edge close to the doorway, so no way to avoid it, there was a squashed bug on a chair! They also automatically charge your credit card $100 a night "just in case" (for incidentals). When I asked about it when checking out, the man said they should reverse with no problem! SHOULD!!?? How about they will...so I wait to see. The most disappointing part of it was the guests are treated no different than anyone else. The concierge lady was nice and knowledgeable, the gift shop man was nice, and room service delivery was fine (order was incorrect). The rest, not so much.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Mishawaka IN

Wedding stsy

Posted 5-Apr-2015
We were in town for a wedding and the Westin was a perfect spot for us.
Comment from Hotel Management
9-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello, Thank you for choosing to stay at the Westin Michigan Avenue! We are glad you found our hotel to be a perfect spot for you and we hope you decide to stay with us again soon! Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Good quality for the price, PERFECT location

Posted 30-Mar-2015
Room was kinda small and boring, but the location couldn't be beat, and the building itself had plenty of amenities.
Comment from Hotel Management
9-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello! Thank you for choosing to stay with us at The Westin Michigan Avenue! We agree that our location on the Magnificent Mile, near shopping and restaurants and the lake is ideal for all Chicago visitors! Thank you for sharing your experience! Be well, Lindsay Westin Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portage, IN

Nice hotel next to Hancock and Watertower Place

Posted 29-Mar-2015
Pros: Liked the spacious room, big bed and big flat screen TV.
Location: Location is excellent. Right next to the Hancock Building and the Watertower Place. There are plenty of restaurants and stores close by.
Excellent hotel!! The room was clean and had plenty of room. The king size bed was very comfortable. The hotel is located right in the heart of down town. There are plenty of restaurants and shopping within walking distance.
Comment from Hotel Management
9-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello, Thank you for sharing your experience with us! I am delighted to see you had such a great visit and enjoyed our room accommodations and location on the Magnificent Mile! We look forward to hosting you again soon! Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location and nice hotel!

Posted 24-Mar-2015
Pros: How close it was to shopping.
Location: Hancock Observatory
Really clean and nice hotel! Location was close to perfect if you were wanting to shop on Michigan Ave.
Comment from Hotel Management
28-Mar-2015 by Westin Experience Specialist, Hotel Management
Hello, Thank you for choosing to stay at The Westin Michigan Avenue and taking the time to share your experience with us! I'm glad you were able to take advantage of our location along the Magnificent Mile! Be well, Lindsay Westin Experience Specialist