Ratings based on 2,220 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice great location

Posted 25-May-2015
Stayed on 5/23 had great time in chicago was easy to around hotel. Staff helped with directions. Breakfast was great
4 out of 5
by A verified travellerfrom DFW Texas

Overpriced!

Posted 21-May-2015
Pros: Location, friendliness of staff, convenient ability to print boarding pass from specific computer near gift shop dedicated for guest use.
Cons: Cleanliness of room, mattress sagged in the middle giving me the impression that it was worn out. The dust!! Tons of dust in lampshade on bulb.
Location: Lincoln Park Zoo, Water Tower area, tons of great restaurants off of Rush & Chestnut and lots of shopping!!!
Nothing special about this hotel. Good location off Mag Mile. Tons of upscale shopping near and access to public transportation. Restaurant is good and convenient but pricey. Wait staff was very pleasant. I was upgraded upon arrival but not really impressed. The refrigerator required someone to turn on. Called front desk repeatedly for help and never got an answer by phone operator and just gave up!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom asheville, nc

Close to shopping and restaurants.

Posted 19-May-2015
Pros: Close to shopping and restaurants.
Cons: Updated finishes in guest rooms. New furniture.
Location: Museums, high end retail, good restaurants near Oak and Rush. Lake views.
We were checked in early and with ease. The front desk was very swift and accommodating. The concierge was not at the desk in the morning we needed to get a service ordered - she arrived at 11am which seemed late, in my opinion, for a busy hotel. The room was clean and tiny but dated and the bathroom ceiling had moisture issues (flaking paint) - probably because there was no exhaust fan.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 10-May-2015
good location great room good staff clean room great surrounding
Comment from Hotel Management
19-May-2015 by Westin Experience Specialist, Hotel Management
Hello, I appreciate you taking the time to share your experience with us! We are so glad you enjoyed our location and guest rooms! Thank you for staying with us and we hope to see you again soon! Be well, Lindsay Westin Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-May-2015
Very accommodating to our group. Helpful when we asked them questions.
Comment from Hotel Management
19-May-2015 by Westin Experience Specialist, Hotel Management
Good afternoon, Thank you for sharing your experience with us! It's great to hear our staff was helpful and accommodating to your group! We look forward to hosting you again soon! Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-May-2015
The hotel is located in a great area with access to shopping and dining on magnificent mile.
Comment from Hotel Management
19-May-2015 by Westin Experience Specialist, Hotel Management
Hello, I am happy to hear you enjoyed our great location along the Magnificent Mile! We look forward to your next visit! Be well, Lindsay Westin Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chicago, IL

Amazing hotel on michigan avenue

Posted 2-May-2015
Went there for 3 nights and was greeted with complemtary champaign and starberries ( anniversary). The staff and concierge are really helpful and the view of the lake is simply beautiful.
Comment from Hotel Management
19-May-2015 by Westin Experience Specialist, Hotel Management
Hello, Happy Anniversary! I am so glad you had a great celebration with the help of our staff! We hope to see you again next year to celebrate again! Be well, Lindsay Westin Experience Specialist
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Arrived late. Warm welcome. Went lobby bar. Bartenders very friendly. Left to my room and ordered pizza from nearby restaurant. Was an overnight trip.
Comment from Hotel Management
23-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello, Thank you for choosing to stay at The Westin Michigan Avenue. I am pleased you had an enjoyable trip and we look forward to your next visit. Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Brandon, Ms

Great convenient location

Posted 13-Apr-2015
Pros: Location
Location: Hancock Tower Michigan Avenue
Loved the location of the hotel. Loved the bar! Was not crazy with the renovation and the room decor. Hallway colors and pictures were not very pleasant but I'm not living there - just a weekend visit.
Comment from Hotel Management
21-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello! Thank you for sharing your experience regarding your recent stay at the Westin Michigan Avenue! I'm glad you were able to take advantage of our great location along the Magnificent Mile and enjoyed the bar at The Grill. Be well, Lindsay Westin Experience Specialist
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Bed was beyond comfortable! Very helpful, courteous, and friendly staff. Clean rooms and accommodating to customer's needs.
Comment from Hotel Management
29-Apr-2015 by Westin Experience Specialist, Hotel Management
Hello, Thank you for your kind words regarding your recent stay at The Westin Michigan Avenue. I'm glad you enjoyed our Westin Heavenly Bed and found our staff to be accommodating! We are looking forward to seeing you again soon. Be well, Lindsay Westin Experience Specialist