Ratings based on 2,068 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom E

Reasonable price for a really great location

Posted 24-Jan-2015
We came to.Chicago to visit a friend and we didn't believe the price at the beginning and when we arrived, it was a wonderful location near everything you need
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2015
nice visit. polite and efficient staff. very pleasant stay
3 out of 5
by A verified travellerfrom chicago

Not up to expectations

Posted 19-Jan-2015
I thought I could always count on Westin to provide a certain level of quality and therefore I could be confident of staying there while in Chicago. We had two rooms. Both had very dated facilities. In both rooms, the in-rooms safes didn't work and after many attempts by hotel staff to fix them, they just had to give up. One room also had a TV that didn't work. Renting those rooms at the normal rate of $200++ was ridiculous. If I want Holiday Inn, I'll go there!
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent location

Posted 11-Jan-2015
what can i say, excellent everything, location, rooms, cleaninnes,personal kindness,
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Northern Michigan

I'm Allergic to Dogs !

Posted 9-Jan-2015
Pros: Location, location, location.
Cons: NO PETS
Location: Walking distance access to the entire "Magnificent Mile"
As a person who is violently allergic to all cats and dogs, it concerns me as to the number of guests that had their animals in tow throughout the lobby and on guest floors. I avoid pet friendly hotels at all costs. Fortunately I was not effected by any remaining "dander" etc. in my room, but would appreciate the hotel indicating as to whether they allowed pets.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Illinois

Great Stay

Posted 7-Jan-2015
Pros: Location
The hotel was great. In the heart of the city!. Forgot our toothbrushes and they gave use ones with toothpaste. Thank you!
Comment from Hotel Management
10-Jan-2015 by kristin88, Hotel Management
Thank you for choosing the Westin Michigan Avenue for your visit. I'm glad to hear you enjoyed your stay with us and we were able to deliver your requested items.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom DTW

Westin Exp

Posted 5-Jan-2015
Pros: Location
Cons: Breakfast was not provided
Location: Restaurants, shopping, walk around...
The location is very good and the hotel provided a very good and comfortable stay for us.
Comment from Hotel Management
9-Jan-2015 by kristin88, Hotel Management
Thank you for staying with us. I'm happy to hear your stay was comfortable.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Memphis, TN

Perfect spot in the city and pet friendly

Posted 4-Jan-2015
Pros: First is a pet friendly hotel and second is right on the spot.
Cons: Parking - They only offer valet parking and is very expensive but across the street there is a self parking that is less expensive.
Location: Everything is near the hotel, you don't need to use the car.
The first impression was cleaning. The staff is friendly and very professional. The rooms are very comfortable with plenty of luxury and also pet friendly. The bottom line, everything was very nice and completely recommended.
Comment from Hotel Management
6-Jan-2015 by kristin88, Hotel Management
Hello Omar, Thank you for wonderful review and I am glad you enjoyed the view and surrounding. We hope to see you back in near future and thanks again for the comments. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bloomington, IL

New Years eve celebration.

Posted 3-Jan-2015
Pros: Every device in good working condition. Bathroom clean and up to date. The king size bed we had was great. Starbucks in the lobby. Very nice bar.
Location: Optimal location for shopping and easy walk to a variety of great restaurants
The hotel was very busy, but the staff were great. They were efficient, pleasant, unruffled by the load.
Comment from Hotel Management
3-Jan-2015 by kristin88, Hotel Management
Thank you for choosing to ring in 2015 with us at the Westin. I'm happy to hear that you enjoyed your stay with us and our team took great care of you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jan-2015
Location: Location is perfect. Walking distance to eating, shopping, shows, John Hancock bld. Close proximity to other attractions like Navy Pier and museums.
Overall, great experience. Room is comfortable, clean. Staff is very helpful. Location was perfect.
Comment from Hotel Management
5-Jan-2015 by kristin88, Hotel Management
I am glad to hear that you enjoyed your stay with us and thank you for the wonderful feedback about our staff Be well, Edyta