Dear Stephan, Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion regarding the charges you incurred during your stay. We understand the importance of transparent pricing, and we regret any inconvenience caused.All of our fees are listed on our direct site, and any third party suppliers' as well.Please know that we value our guests, and we want to ensure that every aspect of your stay is enjoyable and transparent. If there's anything we can assist you with directly, please don't hesitate to reach out to our customer service team.Once again, we apologize for the inconvenience and hope that you'll consider staying with us again in the future. Your satisfaction is our top priority, and we'll do our best to ensure a more seamless experience next time. Safe travels and take care!

Thank you for your review. Please contact us with any questions or concerns. We hope you will consider staying with us again on your next visit to Chicago.

Dear Gagandeep,Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!

Dear Osmar,Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!

Dear Michael,Thank you for your wonderful feedback! We're delighted to hear that your check-in experience was friendly and helpful. We look forward to welcoming you again soon!

Raul: I'm sorry you couldn't give us a better review. The Guest Benefit Packae, which is in the brochure with your drink bag, includes a wide range of discounted attractions around Chicago and every major City in the U.S. These Benefits never expire! Have you reviewed the brochure or our website to view them yet? Also included is a 25 per evening Dining Certificate, which also never expires. Please make sure you begin to utilize these Benefits! Please call me with any questions.

Taya: Thank you for the nice review! The Guest Benefit Package includes a long list of discounted attractions all over Chicago and every majot City in the U.S. These Benefits never expire!! Aslo included is a 25 per evening Dining Certificate that also never expires. Please make sure you utilize these Benefits, as we value this package at over 650 !! Please contact me directly for your next visit so we can upgrade you!

Thank you for great review! We are glad you enjoyed your stay with us! Please call me directly for your next visit so I can upgrade you!

Ms. Lindsey: Thank you for the good review! We appreciate your kind words, and we are glad you enjoyed your stay with us. We look forward to your next visit, and please call us in advance so we can upgrade you!

Anni: Thank you for the kind review! We are glad you enjoyed your stay with us, and look forward to hosting you again! Please call me in advance for your next visit, so we an upgrade you!

Alex: Thank you for your review. Please feel free to contact me to discuss any aspect of your visit. When you return, please contact me directly so I can upgrade you!

Thomas: I'm disappointed you couldn't give us a better review. We have an excellent housekeeping staff, and I'm surprised you didn't try to contact me or anybody else in the Hotel to tell us about this situation. Please feel free to contact me to discuss any other issues.

Jasmine: Thank you for the kind review! I'm glad you enjoyed your stay with us. Pleae contact me upon your next visit so we can upgrade you! Please also utilize the Benefits in our Guest Benefit Package including the 25 Dining Certificate!

Dear Kamieria,I'm glad to hear you had a flawless experience during your stay! If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future for another excellent stay.

Dear Kelly,Thank you for your rating! If there are any specific areas where you feel we could improve and enhance your experience, please feel free to share. We value your feedback and strive to make every stay exceptional. We look forward to welcoming you back in the future!

Dear Aaron,I'm sorry to hear that your experience wasn't as pleasant as we would have hoped. If there's anything specific you'd like to share about your stay or any issues you encountered, please feel free to let me know. Your feedback is important, and we're here to assist you with any concerns you may have.

Chad: I can't find any note that a Crib was requested, and the person working the Front Desk at that time doesn't remeber that request. You did book a room with a pull out sofa. I apologize for any inconvenience. Had I known about it, we have several cribs available. Plese contact me to discuss.

Teri: Thank you for the great review! I'm glad you enjoyed your stay withus and we look forward to seeing you again!

Dear Carissa,Thank you for your rating! If you have any specific comments or feedback about your experience that you'd like to share, feel free to let us know. We're here to ensure you have the best possible stay.

Angela: I'm sorry you couldn't give us a better review. We do have many Amenities! The Guest Benefit Package includes a long list of discounts all over Chicago, and the U.S. These discounts never expire! Also included is a 25 per evening Dining CErtificate which also never expires! Have you begun to utilize either of these Benefits? Please contact me directly to discuss any other aspect of your visit with me.

Judy: Thanks for the great review! I'm glad you enjoyed your stay with us! Please give me a suggestion for other drink choices! Also, contact me directly for your next visit so we can upgrade you!

Randall: Thank you so much for the great reveiw! I appreciate your comments on the artwork as well as the Guest Benefit Package. Your Benefits never expire, and the discounts in the Package are goof across the U.S. also, the 25 per evening Dining Certificate also never expires! Please contact me directly upon your next visit so I can upgrade you!

Ericka: I'm sorry you couldn't give us a better reveiw. You booked a Pre Paid Reservation through Expedia, and were a No Show for your Reservation, so I'm not sure what you are complaining about!

Dear Jose Miguel,Thank you for your rating! If you have any specific comments or feedback about your experience that you'd like to share, feel free to let us know. We're here to ensure you have the best possible stay.

Courtney: Thank you for the great reveiw! I'm glad you enjoyed your stay with us, and thanks for complimenting our Staff! Please contact me directly upon your next visit so I can upgrade you!

Anita: Thank you for the review! Please feel free to contact me directly to discuss any aspect of your stay, or any questions or concerns.

Todd: Thanks for the great reveiw! I'm glad you enjoyed your stay with us. Please let me know when you plan to visit us again so I can upgrade you!

Dear Logan.We appreciate your feedback about your stay at the hotel. We're glad to hear that you found the location, quietness, and room cleanliness to be positive aspects. However, we list our Guest Benefits Package both on our site and any third-party sites as well. If there's anything specific you'd like us to address or if you have suggestions on how we can improve, please let us know. We value your input and hope to have the opportunity to welcome you back in the future with a more seamless experience.

Susan: Thank you for the kind review! I'm glad you enjoyed your stay here. Please contact me directly upon your next visit so I can upgrade you!

John: Thank you for the great review! We are glad you enjoyed your stay with us! Please contact me directly so I can upgrade you!

Dear Guest Thank you for sharing your experience! I'm glad to hear that your check-in and check-out process went smoothly and that you had a positive first-time stay. If you ever have more feedback or if there's anything specific you liked about your stay, feel free to share. We appreciate your input!

Rachael: Thank you for the kind review! I'm glad you enjoyed your stay with us. Please contact me directly when you visit again so we can upgrade you!

Ethan: I'm disappointed yu couldn't give us a better review. The Guest Benefit Package is clearly disclosed on the Expedia website, as well as all Third Party Websites. The package includes a long list of discounted attravtions all over Chicago and the U.S. They never expire! The 25 per evening Diniong Certificate also never expires! Have you taken advantage of either of these items yet? We value this Package at over 600!! Pkease contact me with any other questions or comments.

Thank you for the kind review! I'd like to know which room you were in so wec an address the Room Temperature issues. Please contact me directly to discuss, so we can fix the problem and address any other concerns you may have.

Dear David, I'm sorry to hear about your negative experience. We list our Guest Benefits Package both on our site and any other third-party sites as well. If you have specific details or concerns you'd like to share about your stay at the Chicago Hotel Collection Magnificent Mile, feel free to provide more information. I'm here to assist and offer any guidance or information you may need.

Thank you for the great reveiw! Unfortunately, parking in our area of Chicago is expensive! Valet gives you in and out privileges, and is the best option in our area! Please let me know when you plan to visit us again so I can upgrade you!

Maria: Thank you for the great review! I'm glad you enjoyed your stay with us! Please let me know when you plan to visit us again so I can upgrade you!

Ashley: Thank you for the great review! I'm glad you enjoyed your stay with us! I'd like to upgrade you on your next stay iwth us!

Genrundyne: Thank you for the great review! I'm glad you enjoyed your stay with us, and we look forward to seeing you again! Please contact me directly for your next visit so I can upgrade you!

Dear Mary, I'm delighted to hear that you had a fantastic experience with your stay! If you have any specific highlights or comments you'd like to share about what made it a 10/10, feel free to let me know. I'm here to assist you with any further questions or information you might need.

Dear Melvin, We're sorry to hear that your experience at the hotel didn't meet your expectations. Your feedback is important, and we apologize for any inconveniences you encountered. If you have specific details or suggestions for improvement, please share them so that we can address the issues appropriately. We appreciate your feedback, and if there's anything more you'd like to discuss or bring to our attention, please let us know.

Stephanie: I'm disappointed you couldn't give us a better review. Attached is the email you received through Expedia on November 4, 2023 describing the Guest Benefit Package:Thank you for choosing The Chicago Hotel Collection Magnificent Mile for your upcoming visit to Chicago, Stephanie Kohler!Please take a moment to review your reservation details and our hotel information below:Your check-in date is 2023-11-18, and check-out is on 2023-11-19. If you need to make any changes or cancel your reservation, please contact the website or platform through which you made the booking.CHECK-IN:Check-in begins at 4:00 PM. Early check-in is subject to availability and must be confirmed by our Guest Services. Please contact us on the day of your arrival to confirm if early check-in is possible.CHECK-OUT:Check-out is at 11:00 AM. For Express Check-Out, simply place your key card in the black box located on the reception desk. Late check-out, available until 1:00 PM, is subject to availability and must be confirmed with our Guest Services. Please contact us on the day of your departure to inquire about late check-out.HOTEL FEES:Hotel fees are collected at the time of check-in and include: 49.95 Daily Amenity Fee and 15% gross charges Service Fee. Enjoy the unique benefits of our Daily Amenity Fee because you booked with us! Curate your Chicago experience, and future experiences, with the following Amenity Package benefits:• Free Club 1 Hotels 1-Year Gold Rewards Membership: Earn 3X ClubONE Points and save up to 60% off at over 1.8 Million hotels and car rentals worldwide. Plus, receive 2,500 bonus ClubONE Points at sign up. • 25 CHC Booking Credit to be used on your next stay. • 25 Restaurant.com eGift card per night stayed. • Save +140 on Chicago’s top attractions with CityPASS. • And, much more!Additional Package benefits include: Early check-in or late check-out (subject to availability), 6 drinks daily (choose from soda or bottled spring water), 25 Restaurant.com Gift card per night stayed, We are excited to welcome you soon!Guest ServicesSat, Nov 4 12:40 AM DeliveredThe Guest Benefit Package includes an ectensive list of discounts for attractions all over the City. Have you taken advantage of them yet? They never expire! The AMC Threatre discount is very attractive! There is also the 25 per evening dining certificate! Have you taken advantage of that yet? It never expires! Valet parking is expensive in the City, especially where we are located. We check other Hotels to see if we are inline, and we are. Please contact me to discuss any other questions or concerns.

Joselyn: I'm sorry you couldn't give us a better review. It's hard to respond since you didn't mention anything specifically. Please feel free to contact me directly to discuss any aspect of your visit.

Timothy; Thank yoju for the great reveiw! I'm glad you enjoyed your stay with us! Please contact me directly upon your next visit so I can upgrade you!

Gilberto:Thank you for the great reveiw! I'm glad you enjoyed your stay with us! Please contact me directly for your next visit so I can upgrade you!

Lennis: Thank you for the great review! I'm glad you enjoyed your stay with us! Please let me knwo when you plan to visit us again, so I can upgrade you!

Dear Masanao,Thank you for taking the time to share your thoughts on your recent stay. We're glad to hear that you found the room spacious and easy to use. However, we understand your disappointment regarding the absence of a restaurant.Your feedback is valuable, and we appreciate your understanding of the pricing and the central location in Chicago. While we don't have an on-site restaurant, we're always looking for ways to enhance our guests' experience. If there's anything specific you'd like to share or suggest, please feel free to do so. We strive to provide the best possible service, and guest input is crucial in achieving that goal.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything we can do to make your next stay even more enjoyable, please let us know.

Dave:Thank you for the kind review! I'm glad you enjoyed your stay with us, and we look forward to seeing you again. Please contact me directly when you visit us again so I can upgrade you!

Dear Curvie, Thank you for the perfect 10/10 rating! We're delighted to see that you had an outstanding experience during your stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back for another exceptional visit in the future. Thank you for choosing our hotel.

It's difficult to respond to Anonymity. Our Guest Benefit Package includes dozens of discounted attractions around Chicago and the U.S., and they never expire! There is alsoa 25 per evening dining certificate good all over the U.S., and it too never expires! Have you begun to take advantage of these yet? You should always contact the Front Desk, or ask for Management if something like your bathroom issue crops up. We would gladly have moved rooms for you or tidied up. Please contact me with any questions you nay have otherwise.