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Reviews of Super 8 by Wyndham Aurora/Naperville Area

2 out of 5
Super 8 by Wyndham Aurora/Naperville Area
4228 Longmeadow Drive, On Rte 34 Behind Honda, Aurora, IL

Reviews

6.8
Rating 10 - Excellent. 214 out of 1003 reviews" "
Rating 8 - Good. 326 out of 1003 reviews" "
Rating 6 - Okay. 212 out of 1003 reviews" "
Rating 4 - Poor. 125 out of 1003 reviews" "
Rating 2 - Terrible. 126 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Allan

It’s what you can expect for the price, I’ve stayed in way more expensive hotels that were not any better! For a good quiet nights sleep I can recommend this property and its staff!
Stayed 3 nights in Mar 2024
Response from GM on Mar 27, 2024
THANK YOU FOR YOUR RECOMMENDED, WE APPRICIATE.

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 star across the board.
Stayed 2 nights in Feb 2024
Response from GM on Mar 13, 2024
SORRY FOR INCONVINENCE

2/10 Terrible

Gianna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night we stayed, our sink and shower completely backed up. Didn't bother telling front desk at that time because we thought it may just take a little bit to drain, wanted to give the benefit of the doubt. Nope, next day it was still backed up all day. Told them that evening and maintenance had already left. The next day they claimed maintenance would be there early in the morning and come to our room which they did not until about lunch hour. Front desk claimed maintenance had tried to stop by prior to that which was a lie because we were in the room all day and not once did anyone knock. Biggest complaint is the first night we were there, the next morning at 6am our door opens and someone tries to walk in! Thankfully I had the latch locked too otherwise this man would have walked in on us sleeping with our TODDLER in the room! They had apparently forgotten they gave us this room the night before and then booked it for someone else and gave them a key! The manager at the front desk shrugged it off and said she would leave my complaint. She also told my boyfriend that we were making a bigger deal out of it than it was. Excuse me?? Our almost 2 YEAR OLD was in the room with us and you allowed strangers access!!! I will be calling shortly to get her name and file a complaint with HR because this is just totally unacceptable and dangerous. Oh and I guess some girl was down there one morning reporting that her car was stolen from the parking lot. Avoid!
Stayed 3 nights in Mar 2024
Response from GM on Mar 12, 2024
SORRY FOR INCONVINENCE, WE GIVE YOU DISCOUNT NEXT STAY WITH US

2/10 Terrible

Harpreet

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Bed bugs. The next morning i noticed a series of bumps on the back of my arm. 4 acne looking dots in a straight line js a sign of bed bugs. Terrible stay and would never come back. Looked clean but apparently not
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
SORRY FOR INCONVINENCE, NORMALLY WE SRAY BED BUG PEST CONTROL. WE GIVE DISCOUNT NEXT TIME STAY WITH US.

10/10 Excellent

Syden

Liked: Amenities
Neat
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
THANK YOU

4/10 Poor

jakiya

Disliked: Staff & service, property conditions & facilities
Pool closed.. staff rude
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Sorry for inconvenience. Next time we give you a discount on stay with us.

8/10 Good

Tara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
THANK YOU, NEXT TIME YOU MOST WEL COME

4/10 Poor

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hallways were smelly. Breakfast did not have options except for bread and cold cereal. Pool not operational.
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
SORRY FOR INCONVINENCE

6/10 Okay

Allan

Nothing really wrong with my stay except they had an issue with the fire alarm on the last night. For the price everything was within what I expected?An older property with friendly staff, some rough edges but will stay again when I return to Naperville.
Stayed 5 nights in Feb 2024
Response from GM on Feb 21, 2024
Sorry for inconvenience with fire alarm issue, but very next day we solve this problem. And thank you for stay with us, next time you most welcome.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Thank you for the review, we appreciate it.-team, super8aurora.

8/10 Good

Vickie

Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

10/10 Excellent

Gashabuka

Good preparation
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, room was quiet, had a bathtub.
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

10/10 Excellent

Cristina

Liked: Cleanliness
Room was great!
Stayed 1 night in Sep 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
bad
towels were like sandpaper tv was 100 years old pillows were balls of rags rolled up cold breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Caixia

Stayed 1 night in Nov 2023
Response from GM on Dec 13, 2023
Very happy to hear this from you and please visit us again.Thank you.

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
The bathroom had black pubic hair on the floor by the shower. The phone didn't work. And there was trash behind the end table between the beds. Said it was a continental breakfast and it was cold cereal milk in a glass refillable jug. And mini bagels. Really. Found on the website room was 70.00 but i booked on Hotels.com i had to pay 88.00 a night. I will not ever stay there again.
Stayed 3 nights in Oct 2023
Response from GM on Nov 3, 2023
THANK YOU FOR YOUR FEEDBACK.

10/10 Excellent

Dzevit

Stayed 1 night in Sep 2023
Response from GM on Nov 1, 2023
Thanks for the review. Please visit again.

8/10 Good

Rina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for your feedback.

8/10 Good

MICHAEL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little dated and the pool was not useable but overall the facility was kept up and the staff was friendly.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
sorry for inconvenience

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
sorry for inconvenience

4/10 Poor

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast is a joke. Cold cereal, coffee, juice, bread. THATS IT!!!!
Stayed 3 nights in Oct 2023
Response from GM on Oct 14, 2023
Thank you for your feedback.

4/10 Poor

Ekaete

Liked: Staff & service
Disliked: Property conditions & facilities
It didnt feel safe at all. I just kept perceiving people smoking.... The property looks very old. It needs an upgrade.
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thank you for your feedback.

6/10 Okay

Tariq D

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Location is good. Breakfast area is very small for a hotel of this size and the breakfast is very basic.
Stayed 5 nights in Oct 2023
Response from GM on Oct 11, 2023
SORRY FOR INCONVENIENCE

10/10 Excellent

Amber

Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thank you for your feedack.

8/10 Good

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot can be cleaner
Stayed 1 night in Oct 2023
Response from GM on Oct 4, 2023
Thanks for your appreciation, you are welcome

8/10 Good

Bertha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath kept dripping water. As for the breakfast in morning had something to be desired especially when the person is a diabetic Wish they would give printed bills to all customers before they leave
Stayed 1 night in Sep 2023
Response from NM on Oct 4, 2023
SORRY FOR INCONVINENCE

8/10 Good

Herbert

Stayed 1 night in Sep 2023
Response from GM on Oct 21, 2023
Thank you for your feedback.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 30, 2023
THANK YOU FOR YOUR FEEDBACK.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total lack of concern in our disappointment.
Chose the room with the hot tub to stay over night for our anniversary. The carpet in the room was so wet near the a/c that you could hear the water squish! It literally splashed me. The room smelled like cat pee. They say it wasn't like that earlier in the day. It smelled horrible. I wanted to leave and get a refund back to my hotels.com account because I had booked it using my points. They told me no and that there was no other rooms available in the whole hotel. The refrigerator was barely cold and it sounded like something was running in it, loudly. Ruined our night
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Sorry for inconvenience, Next time we give you discount you stay with us.

4/10 Poor

Cherish

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
My room was dirty, I found the previous person who was using it receipts in the room. There were crumbs on the floor throughout the room. It was disgusting.
Stayed 1 night in Sep 2023
Response from GM on Sep 20, 2023
Sorry for inconvenience.

4/10 Poor

Tanisha

Business traveller
Disliked: Cleanliness, staff & service
Bad check in
Customer service was rude didn’t speak say hi or anything. Threw the pen at me etc just rude rooms have cigarettes burns etc
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Sorry for inconvenience.

6/10 Okay

Ken

Business traveller
Disliked: Property conditions & facilities
First Time Customer
Hotel stay was average. I stayed two consecutive nights, making separate reservations. Rate was good, that's why I reserved again for the second night. First night I was given a handicapped room without asking me and the hotel parking lot was empty. Saw ants in the room. The second night I received a room on the 2nd floor and the toilet was broken. Overall hotel was clean but the age of the hotel shows.
Stayed 1 night in Sep 2023
Response from GM on Sep 20, 2023
Sorry for inconvenience

2/10 Terrible

Salman Shahi Inayath Ali

Travelled with family and small children
Disliked: Property conditions & facilities
The room had a stink and some roaches
Stayed 3 nights in Sep 2023
Response from GM on Sep 11, 2023
Sorry for inconvenience, Generally we clean rooms everyday and spray bugs control also.

8/10 Good

Rina

Stayed 1 night in Sep 2023
Response from GM on Oct 4, 2023
Sorry for inconvenience

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Smell great , and cleaning
Stayed 2 nights in Sep 2023
Response from GM on Sep 6, 2023
Thank you for your feedback...

6/10 Okay

Reiko

Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

2/10 Terrible

zhi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best area
Stayed 1 night in Jul 2023
Response from GM on Sep 6, 2023
Thank you for your feed back.

6/10 Okay

Zdzislaw

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in poor shape, the breakfast is hopeless, everything is on styrofoam plates and cups, no choice of tea, nothing hot, the hotel has a swimming pool, of course, without water, there is a lot of noise around, the hotel is located in the middle of a housing estate, but somehow it is very noisy, apart from the staff, I have not seen There are no positives or negatives about this hotel
Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

4/10 Poor

Tim

Stayed 1 night in Aug 2023
Response from GM on Sep 30, 2023
THANK YOU FOR YOUR FEEDBACK.

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

6/10 Okay

Manuel

I wouldn’t say it was bad or stood out as greet everything was about average.
Stayed 5 nights in Jul 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

8/10 Good

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Worked well for the trip
Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 6, 2023
Thank you for your feedback.