All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The vending machines were not in operation, they didn’t think to let us know when we checked in… we had to purchase warm bottles of water for 2.50 a bottle
Jean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review! Yes are soda machine was emptied due to we are getting a new company. We apologize for the inconvenience. We do have very cold water for free in the lobby 24 hours a day,
6/10 Okay
Nicole
Travelled with family
Apr 16, 2024
Liked: Staff & service
Friendly staff
Nicole
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your review! We would like to hear what we could have done better to make your stay great.
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.
6/10 Okay
Deborah
Apr 5, 2024
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.
6/10 Okay
Deborah
Travelled with family
Apr 5, 2024
Disliked: Amenities
Same breakfast food
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Apr 8, 2024
Thank you for your review! We are sorry you did not enjoy our breakfast. We are limited service but always have a type of egg, sausage and potato along with all our other offerings.
The gentleman that checked me in is sooo sweet! He was very personable and when I brought the luggage cart back, he came and got it from me to put away. I walk with a cane and he didn't want me to have to walk all that way! He also brought me a couple of coffee filters when I explained that we forgot to pack some!!
Sandra
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your kind review! We are pleased that you enjoyed your stay with us and our great customer service. We look forward to seeing you again soon.
6/10 Okay
Deborah
Travelled with family
Mar 21, 2024
Need better breakfast
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what we could have done better to improve your stay.
6/10 Okay
Lyudmyla
Mar 16, 2024
Liked: Staff & service
Breakfast was great, but property itself not so clean.
Lyudmyla
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us.
8/10 Good
Chacko
Travelled with family
Mar 15, 2024
Liked: Cleanliness, staff & service
Front desk staff were very friendly and enjoyed the free breakfast
Chacko
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
10/10 Excellent
Genesis
Mar 12, 2024
Genesis
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
2/10 Terrible
Caitlin
Mar 12, 2024
Caitlin
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Thank you for your review! We would like to hear what we could have done better so your stay was perfect. Please feel free to reach out to me to let us know.
Thank you for your review! We would like to know what we could have done better to make your stay better. That is our goal!
6/10 Okay
Maria
Mar 9, 2024
Liked: Cleanliness, staff & service
Everything was great. The only thing we did not like was the smell in the room. When we got home I could still smell it on all my clothes in the suitcase.
Maria
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thank you for your review! We would like to hear what room you stayed in so we can correct the issue. Our goal is so you can have a great stay? Did you report it to the front desk so they could make it right!
6/10 Okay
Deborah
Travelled with family
Mar 8, 2024
Liked: Staff & service
Door wasn’t secure
Deborah
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Thank you for your review! Please let us know which door is not secure? Did you report the issue to the front desk. We could have addressed it immediately.
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay. Our goal is to have a great stay.
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay.So we can make it right next time.
This was a beautiful place to stay that close by a lot of areas. The staff was so friendly, and very helpful. The facility was super clean and the surrounding area was nice. We will definitely return and utilize these hotels in the future.
Amanda
Response from General Manager on Feb 29, 2024
Thank you so much for your kind review! We are so pleased that you enjoyed your stay with us and our great staff. We look forward to seeing you again on your next visit.
The property was fine. My problem was that Expedia had canceled my reservation. Fortunately, the person taking care of me was knowledgeable and helpful, getting my reservation activated again, with additional effort from me.
Terry
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for your review! I am sorry Expedia cancelled your reservation but glad the front desk was able to assist you. We look forward to seeing you again on your next visit.
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visist.
8/10 Good
Dawn
Feb 6, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
I was told they don’t usually rent to people who live local. And then I was questioned about why I was staying since I live local to the hotel. Was I having a party? Was I renting it for my kids? It seemed inappropriate.
Dawn
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Thank you for your review! I am sorry you felt the front desk was inappropriate. The agent was just screening the room as we do not allow parties or renting for children. We hope you enjoyed your stay and will try us again.
8/10 Good
Jose
Jan 27, 2024
Liked: Cleanliness
Jose
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit.
8/10 Good
leslie
Jan 24, 2024
Liked: Cleanliness
good for the price
leslie
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
6/10 Okay
Michael
Jan 19, 2024
Wasbest staff ever
Michael
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
I am sorry you were not pleased with your stay. We would be happy to hear what we could have done better. We are pleased that you enjoyed the staff.
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit.
10/10 Excellent
Tim
Travelled with partner
Jan 14, 2024
Liked: Cleanliness, staff & service
Rooms was nice , elevator needs a lot of updating . We just had a snowstorm in the area and parking lots have not been plowed so they are covered in snow . Staff at front desk was very nice upon checkin .
Tim
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your review! We did a a major snow storm and the plow trucks will not come until blowing snow and wind calm down. I can assure you they did plow twice each day and salted twice each day. They did a great job at Hyatt and our hotel for how severe it was.
8/10 Good
Pooja
Travelled with partner
Jan 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pooja
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
We are sorry you did not enjoy your stay with us. Did you let the front desk know of any issues or concerns you had. They would have tried their best to make it right.
this is a nicely appointed and well maintained property. Staff was courteous and responsive. Bed was comfortable and the property was nice and quiet. Rates were reasonable for what you receive. The area has a ton of options for food and shopping. transportation is good - it's directly off the tollway. I would definitely come back when in the area.
Charles
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you for your review! We are so pleased that you enjoyed your stay with us. We look forward to seeing you again on your next visit and we "Thank You" for your business!
Thank you for your review! We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon on your next visit. We appreciate your business.
10/10 Excellent
Frank
Jan 2, 2024
Breakfasts have been great! Property pretty well maintained!
Frank
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review. We are pleased that you enjoyed your stay with us and our breakfast. We hope to see you again soon!
It's a pretty good location and good facilities. However, the guy named “Patrick” at Prot is quite rude. This guy made me feel very bad at the end of the year in chicago.
TORRANCE
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you had to end the year like this. I would be happy to hear what issues or concerns you had during your stay,
6/10 Okay
Sarah
Jan 2, 2024
Disliked: Property conditions & facilities
Sarah
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. I would be happy to hear what issues or concerns you had during your stay.
8/10 Good
Quiarah
Travelled with partner
Jan 1, 2024
Liked: Amenities
It was just okay. Could’ve been nicer.
Quiarah
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Thanks for your review! We are sorry you did not enjoy your stay. We would be happy to hear what issues or concerns you had during your stay so we can improve.
First off they gave me a dirty room everything was on the dresser no linens on bed window wide open without a screen elevator horrible stink ice machine don’t work and they have connected rooms which the doors a sealed close and they won’t allow the rooms to connect but I paid for connecting rooms
Latoya
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We do not have or off connecting rooms so there are no rates you could have paid for them. Ice machines are located on every floor so there is always plenty of ice, I had maintenanace check them and they are working fine so I am not sure of the issue with the one you tried.
8/10 Good
Amy
Jan 1, 2024
Amy
Stayed 1 night in Dec 2023
Response from General Manager on Feb 29, 2024
Thank you for your review! We are pleased that you enjoyed your stay with us. We hope to see you again soon.
6/10 Okay
Nashun
Travelled with family
Dec 31, 2023
Liked: Staff & service
Nashun
Stayed 1 night in Dec 2023
Response from General Manager on Jan 3, 2024
Thank you for your review! We are sorry you did not enjoy your stay with us. We would be happy to hear what issues or concerns you had during your stay so we can improve. Did you let the front desk know as they would have made it right!