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Staff was helpful in getting us an Uber connection for a flight out of O Hare. I also paid for parking here from an app because we would be gone longer than 14 days. It was reasonable, well lit, and close. The building had many cameras as well.
I don’t want to say good things because this place will be flooded with people ruining my peace when I am there. 😝. This hotel is a treasure. It is clean, convenient, has wonderful staff(especially the night staff), the beds were comfortable and clean. I have zero complaints.
The staff was very nice. The place was very clean. I have seen places that cost more money yet they have the outside looking very dirty and full of homeless drug addicts. This is not one of those places. The rooms aren’t huge but for the price and peace of mind….it is worth every penny. My new favorite place.
We reserved and paid for a queen size bed. When we got to our room it had a full size bed. When I asked the front desk attendant he said all the beds are the same size. The room was very small and we were very unhappy sleeping in a full size bed when we reserved and paid for a queen size bed. False advertisement.
The man at the front desk was rude with poor customer service. I asked for my drivers license back during the check out process and he didn’t give it back then told my husband I forgot it. They then charged us $2 for packets of toothpaste and for each jail house looking toothbrush. Only decent thing the front desk guy did was that he didn’t charge me extra for my kids in the room. The room smelled like smoke and there were no deadbolt locks on the doors.
charlene
Stayed 1 night in Sep 2023
Response from Mo on Sep 25, 2023
Sorry to hear that mam. we will look into the issue.
The a/c was nice but in a small way; excessive: this powerful vent directly across the hall from my door was like opening a door to a hurricane in your face! The shower floor was slippery and a fall risk and lacked a mat of any kind. Breakfast was excellent! Staff was great as well! Still uncertain if my Hilton honors number was applied to my stay???
The room was smaller than showed on the website. Upon entering the room it reeked of cigarette smoke. The bed squeaked loudly with each and every move. Other than that, it was okay.