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Hotel Felix River North/Magnificent Mile – Avis

4 out of 5
Hotel Felix River North/Magnificent Mile
111 W Huron St, Chicago, IL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 441 avis sur 1004." "
Note de 8 – Bien, d’après 242 avis sur 1004." "
Note de 6 – Acceptable, d’après 169 avis sur 1004." "
Note de 4 – Médiocre, d’après 86 avis sur 1004." "
Note de 2 – Terrible, d’après 66 avis sur 1004." "

8,4/10

Propreté

8,4/10

Service et personnel

7,4/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

Ivan

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Service à la clientèle très mauvais !!
À notre départ, ma fille a oubliée ses lunettes de vue à la chambre et l'hôtel, loin de me faciliter l'envoi des lunettes par la poste, à mes frais bien sûr, ils m'exigent de le faire par Fedex ou par une autre compagnie de ce type. Or, d'après Fedex c'est 95$ pour cet envoi. J'ai demandé de le faire par la poste et de me facturer par carte de crédit les frais. Or, j'ai eu une négative comme réponse. Très peu de bonne volonté de leur part, même en expliquant la situation. Résumé : lunettes perdues!! En plus de cela, pendant le séjour nous avions demandé de nous changer les serviettes et en rentrant à la chambre on a retrouvé les serviettes propres déposées sur le lit et les serviettes sales toujours à la toilette, éparpillés par terre comme nous les avions laissé.
Séjour de 2 nuits en novembre 2022
Hotel Felix a répondu le 30 nov. 2022
Thank you!

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Service et personnel
Chambre jamais faite en 5 nuits
Séjour de 5 nuits en avril 2022
Hotel Felix a répondu le 12 avr. 2022
Thank you for your feedback

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Lits très confortables et chambres propres mais mauvais service à la clientèle avec des employés qui semblent n'avoir aucune envie d'être là.
Séjour de 3 nuits en septembre 2019
Hotel Felix a répondu le 10 sept. 2019
Thank you for staying with us! We hope to see you again.

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel
Emplacement excellent près de tout pour visiter une bonne partie à pied bon service
Séjour de 4 nuits en août 2019
Hotel Felix a répondu le 4 sept. 2019
Thank you for staying with us! We hope to see you again.

8/10 – Bien

Anne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A fine hotel with the amenities you would expect - no more, no less. The location is convenient. The staff is competent but not especially friendly. Rooms are well maintained, though small. No issues but nothing special.
Séjour de 4 nuits en mai 2024
Rigel a répondu le 28 mai 2024
Thank you for your feedback. We will take note for staff training and enhance staff training. We are glad that your stay was comfortable and enjoyable.

10/10 – Excellent

Jesus

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Theresa

Noisy room next to us on 9th floor and was given a handicap room which we did not request
Séjour de 1 nuit en mai 2024
Rigel a répondu le 26 mai 2024
We are so sorry for the mix up in bed room type and for the loud noise. It being the festival and holiday weekend people will be a bit rowdy, but calling down to the front desk would always assist to assert quiet hours.

6/10 – Acceptable

Theresa

Voyage de couple
Points forts : Propreté, service et personnel
Convenience but noisy on 9th floor hard to sleep
Séjour de 1 nuit en mai 2024
Rigel a répondu le 26 mai 2024
It being the festival and holiday weekend people will be a bit rowdy, but calling down to the front desk would always assist to assert quiet hours.

6/10 – Acceptable

Robin

Points forts : Propreté, état et installations de l’hébergement
May prices for hotels in Chicago are out of control. The price for this room was very inflated. A basic room without any amenities. Not the best value. Bedside night light did not work and bathroom faucet dripped. The morning coffee and fruit was nice but for the price you’re better off staying across the street at Home 2. The only thing great about this hotel is location otherwise just average and VERY overpriced.
Séjour de 2 nuits en mai 2024
Courtney a répondu le 26 mai 2024
Sorry that your experience wasn't the best. We appreciate your feedback. Thank you for staying at Hotel Felix.

8/10 – Bien

Susan

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Thank you for your positive feedback. We hope to s a répondu le 26 mai 2024
Thank you for your positive feedback. We hope to see you again!

4/10 – Médiocre

Suzanne, Charlotte

Voyage de couple
Points faibles : Commodités
Just the bare bones. No counter space in the bathroom. Had to place makeup etc on the toilet. Very noisy in the hallways. No coffee or tea in the room. Never again.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 25 mai 2024
We are so sorry to hear about your experience at Hotel Felix. Hotel Felix is a boutique style hotel therefore the smaller amount of space offered in rooms. We offer free lattes and cappuccinos at the bar any time of the day if you ever need to quench the thirst.

10/10 – Excellent

Shea

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel was super clean! The staff was amazing. Definitely will stay there again
Séjour de 1 nuit en mai 2024
Rigel a répondu le 25 mai 2024
Thank you for your positive feedback. We hope to see you again soon!

8/10 – Bien

Patrick

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to the Riverwalk, liked the design and decor, good atmosphere.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 24 mai 2024
Thank you for your positive feedback. We hope to see you again very soon!

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel.
Séjour de 1 nuit en mai 2024
Rigel a répondu le 24 mai 2024
Thank you for your positive feedback. We hope to see you again very soon!

2/10 – Terrible

Karlotta

Voyage en groupe
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
There was a rat crawling in the vents visibly
Séjour de 2 nuits en mai 2024
R and C a répondu le 23 mai 2024
Thank you for staying at Hotel Felix. We looked further into this matter and we had witnesses detest the claim. If you have physical evidence please feel free to reach out to the hotel so we can handle the matter accordingly.

8/10 – Bien

Izyah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your positive feedback we hope to see you again soon!

8/10 – Bien

Steve

Points forts : Propreté
Séjour de 2 nuits en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your positive feedback we hope to see you again soon!

6/10 – Acceptable

Michelle

Just too average for the price. If it was less money and same details, I’d have a little more appreciation for it.
Séjour de 4 nuits en mai 2024
Rigel a répondu le 22 mai 2024
We are so sorry to hear about your recent stay. Being a boutique style hotel, our rooms are smaller than other hotels. As for the prices surge due to availability and they always fluctuate.

10/10 – Excellent

Tykirra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Being right in the middle of downtown this hotel was convenient in walking to wherever you needed to go as far as shopping and eating. However it is a little noisy in the middle of the night. Overall we had a great experience would definitely stay again!
Séjour de 4 nuits en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your positive feedback we hope to see you again soon!

10/10 – Excellent

Mary

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an amazing experience at this property. The staff were very accommodating and helped us with resolving our issues with Expedia. I would stay at this hotel the next time we are in Chicago.
Séjour de 3 nuits en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your positive feedback we hope to see you again soon!

10/10 – Excellent

Francisco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente asecible a todo
Séjour de 3 nuits en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your positive feedback! We hope to see you again soon!

6/10 – Acceptable

julia

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Although extremely small quarters, it was clean and well maintained. The associates were professional and knowledgable. The rooms lacked a mini fridge and microwave. There was extremely loud music playing late in the neighborhood.
Séjour de 1 nuit en mai 2024
Rigel a répondu le 22 mai 2024
Thank you for your feedback. Being a boutique style hotel our rooms will be a bit smaller than any other hotel. Fridges are upon availability and we do not have microwaves for individual rooms but we have a communal microwave on the mezzanine floor.

6/10 – Acceptable

Michelle

Just too basic for the price of other properties where you have more amenities.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 22 mai 2024
We are so sorry about your recent stay at Hotel Felix. We hope the next time you come and stay with us we can make it better.

8/10 – Bien

Robbie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms very small, no parking, not clear on nearby parking prices. However, staff great, beds comfortable. Quick response regarding broken tv. Great location.
Séjour de 3 nuits en mai 2024
Rigel a répondu le 19 mai 2024
Thank you for your feedback on your overall trip. We are glad that everything went well on your trip. We hope to set up parking arrangements in the near future.

10/10 – Excellent

Ricki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was in a good location.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 19 mai 2024
Thank you for your positive feedback

10/10 – Excellent

jolynn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is lovely and beautifully maintained. Our room was very comfortable and nicely furnished. We would definitely stay there again. Price was reasonable and while a bit removed from the busier areas, the quiet was wonderful
Séjour de 1 nuit en mai 2024
Rigel a répondu le 17 mai 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 – Médiocre

Jennifer

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Guest room was not thoroughly cleaned. Bed frames were not compatible with mattresses. All furniture was damaged. White towels were stained with black hair, while washcloths had black stains. Both guests were blonde. Sink was broken in the bathroom, causing constant water flow. Toilet had difficulty flushing properly. Curtains had a brownish color substance on them. No parking available by the hotel. Paid $15 for 20 minutes of parking, $35 for overnight parking from 12:30 am to 10 am, and $22 for the use of Wi-Fi, breakfast, and gym. For $258 a night, I would choose a different hotel.
Séjour de 1 nuit en mai 2024
R a répondu le 18 mai 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We do not have any amenities for parking but we recommend the website Spothero.com for cheap parking in the area compared to flat rate parkin of 50/ per night. All amenities and fees are mentioned in the booking reservation.

6/10 – Acceptable

Jill

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Rigel a répondu le 17 mai 2024
Thank you for your feedback. We hope to see you again soon!

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Rigel a répondu le 17 mai 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 – Médiocre

Marjorie

Points faibles : Propreté, état et installations de l’hébergement
The room smelled like urine, called the front desk, they brought up 2 different kinds of room deodorizing sprays. The one and ONLY USB charging port outlet was broken. Hallways needed vacuuming……., NOT impressed. We stay in Chicago once a month and have never stayed in the Felix before and will NOT again! One and done!
Séjour de 1 nuit en mai 2024
rigel a répondu le 18 mai 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

4/10 – Médiocre

Mia

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
The hotel staff and service were good. Our room was disgusting. There was hair on the “new” towel, spider webs on the windows and ceiling, make up, hair and hair products from the previous guest that was not cleaned up properly. And the absolute worse thing we found a some sort of bug on the curtains ! Location of the hotel is great but wish I would have went with a different hotel, the pictures on the website are deceiving for sure.
Séjour de 4 nuits en mai 2024
Rigel a répondu le 18 mai 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

10/10 – Excellent

Ricki

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location
Séjour de 2 nuits en mai 2024
Rigel a répondu le 17 mai 2024
Thank you for your positive feedback. We hope to see you again soon!

10/10 – Excellent

Michael

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good stay
Séjour de 1 nuit en avril 2024
Rigel a répondu le 12 mai 2024
Thank you for your positive feedback. We are glad you enjoyed your stay at Hotel Felix!

6/10 – Acceptable

Celestial

Voyage de couple
Points forts : Service et personnel
The bathroom could have been cleaner, the air conditioning barely worked which made the room incredibly hot. The lobby is nice enough, and the staff is super friendly. The location is wonderful.
Séjour de 4 nuits en mai 2024
Rigel a répondu le 11 mai 2024
Thank you for your feedback. We have enhanced our engineering and housekeeping teams to do some routine check ups in the rooms. We are glad that the overall experience was enjoyable. We hope to see you again!

10/10 – Excellent

Dwayne

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything
Séjour de 2 nuits en avril 2024
Rigel a répondu le 11 mai 2024
We are glad to hear that your experience was fantastic. We hope to see you again soon!

10/10 – Excellent

Molly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were very kind when we requested to extend our stay -they made sure we got the best value as well. The rooms are small but well maintained. Perfect for a small weekend trip!
Séjour de 1 nuit en mars 2024
Rigel a répondu le 11 mai 2024
We are glad to hear that your experience was fantastic. We are glad to hear the staff were super helpful during your stay. We hope to see you soon!

10/10 – Excellent

Liane, Battle Ground

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 11 mai 2024
We are glad that Hotel Felix met your standards and were above and beyond.

10/10 – Excellent

Johnny

Points forts : Propreté, service et personnel
Séjour de 2 nuits en mai 2024
Rigel a répondu le 11 mai 2024
Thank you for your positive feedback. We hope to see you again soon!

2/10 – Terrible

Krishnadath

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Horrible
Séjour de 2 nuits en mai 2024
Rigel a répondu le 10 mai 2024
We are so sorry to hear about your experience at Hotel Felix. We hope we can remediate this the next time you come back to stay with us

10/10 – Excellent

Cari

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly
Séjour de 1 nuit en mai 2024
Kylie Lebron a répondu le 9 mai 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

10/10 – Excellent

KARLA

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property and the staff are great, I had a great experience. My toom had a great view, I will definitely be booking again.
Séjour de 4 nuits en mai 2024
Kylie Lebron a répondu le 9 mai 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

6/10 – Acceptable

Jahleel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
That $75 fee is just a little too much y’all should redo how y’all policy fees are made.
Séjour de 1 nuit en mai 2024
Kylie Lebron a répondu le 9 mai 2024
Thank you for your feedback. Our 75 incidental charge is just a hold at check in that is required in case of any incidentals charged to the room and is returned upon check out if there are no charges. We plan on changing this amount to 100 in the near future.

6/10 – Acceptable

Sharon

Voyage de couple
Points forts : Propreté, service et personnel
The room was small, it was in an older building, but was renovated. There was no temporary parking for unloading during our visit, it may be due from the construction working in the area. The parking garage was nearby and was expensive for overnight parking.
Séjour de 1 nuit en mai 2024
Kylie Lebron a répondu le 9 mai 2024
Thank you for sharing your feedback. We do apologize about our loading zone. We are doing construction and the huge bin is taking up most of our space, but we do have a loading zone for our guests to use when available.

6/10 – Acceptable

Kyah

Points forts : Propreté
Séjour de 2 nuits en mai 2024
Rigel a répondu le 10 mai 2024
Thank you for sharing your experience. We hope that next time we can meet your stay a 5/5.

10/10 – Excellent

Gabriel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
very nice Hotel , very clean nice and polite staff
Séjour de 1 nuit en mai 2024
Kylie Lebron a répondu le 9 mai 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

8/10 – Bien

Ray

Séjour de 1 nuit en mai 2024
Rigel a répondu le 27 mai 2024
Thank you for feedback!

6/10 – Acceptable

Arunee, Trophy club

Voyage en famille
There is no parking at hotel. There is $35 near by but still not at the hotel. The room is clean but very strong air spray. Also I booked and prepaid through Expedia but hotel will charge extra $25 per room.
Séjour de 1 nuit en mai 2024
Rigel a répondu le 7 mai 2024
Thank you for sharing your experience about Hotel Felix. Hopefully in the near future we will set up a form of parking that will include parking. We have enhanced staff training to mention the resort fees that are still owed at property as they are mentioned when the reservations are booked. We hope to see you again soon!

10/10 – Excellent

Ravenn

Séjour de 1 nuit en avril 2024
Rigel a répondu le 26 mai 2024
Thank you for your positive feedback. We hope to see you again!

4/10 – Médiocre

Lorena

Voyage en groupe
Points forts : Propreté
$22 daily fee was not noted before booking. Cable in room did not work both nights and the rooms around us were very loud and noisy.
Séjour de 2 nuits en mai 2024
Rigel a répondu le 7 mai 2024
We are so sorry to hear about your experience at Hotel Felix. The 22 Resort Fee is mentioned in the pricing that is owed at property. We will have engineering check all cables to for the turnover of rooms. Whenever there is loud guests please always let the front desk know so the agents can go check up on the rooms that were making loud noises. We will do better to set up quiet hours.

2/10 – Terrible

Odalys

Séjour de 2 nuits en janvier 2024
Courtney a répondu le 26 mai 2024
Sorry your experience wasn't the greatest. If you would like to reach out to the hotel to let us know what we can do better to improve next time, we would appreciate it. Thank you for staying at Hotel Felix.