Exterior
Check availability

Reviews of Holiday Inn Chicago Matteson Conf Center, an IHG Hotel

3 out of 5
Holiday Inn Chicago Matteson Conf Center, an IHG Hotel
500 Holiday Plaza Dr, Matteson, IL

Reviews

7.2

Good

Rating 10 - Excellent. 304 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 208 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a easy stay
Stayed 1 night in Apr 2024
Response from melissa on Apr 11, 2024
thank you for choosing our hotel as the place to be hope to see you again.

8/10 Good

Marina

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from melissa on Apr 11, 2024
Thank you for choosing us for your stay hope to see you again.

10/10 Excellent

Monique

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from melissa on Apr 11, 2024
Thank you for your feedback hope to see you soon.

10/10 Excellent

corey

Travelled with group
Liked: Property conditions & facilities
The rooms need to be updated
Stayed 1 night in Apr 2024
Response from melissa on Apr 11, 2024
thank you for your feedback hope to see you again.

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually stayed 2 days it was really noisy Saturday night and people had dogs on my floor and there was a lot of dog parking is hardly anybody at the desk at night time there is no ice machine on the second floor did not work plus the TV did not work very much last night it was in and out I called the under the desk but nobody answered
Stayed 1 night in Mar 2024
Response from Cj w on Apr 5, 2024
I am sorry to hear that you did not enjoy your stay!

6/10 Okay

Terry

Disliked: Cleanliness, staff & service, amenities
Ice machine does not work on second floor the TV is very sketchy no one at the front desk the maintenance guy did more help not a lot of towels
Stayed 1 night in Mar 2024
Response from Cj W on Apr 5, 2024
I am sorry to hear that you did not enjoy your stay!

10/10 Excellent

Marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff happy and friendly!
Stayed 2 nights in Mar 2024
Response from Cj W on Apr 5, 2024
I am happy to hear the staff made your stay enjoyable!

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was ok
Stayed 1 night in Mar 2024
Response from Cj W on Apr 5, 2024
I am sorry to hear that you did not enjoy your stay!

6/10 Okay

Jenise

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like how clean the facility was. While checking in it was a long wait!
Stayed 1 night in Mar 2024
Response from Cj W. on Mar 26, 2024
I am sorry to see you had a less that great experience during your stay with us!

10/10 Excellent

Sylvester

Stayed 1 night in Feb 2024
Response from Cj W. on Mar 26, 2024
I am happy to see you enjoyed your stay!

8/10 Good

Jerrold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate
Stayed 2 nights in Mar 2024
Response from Cj W. on Mar 26, 2024
I happy to see you enjoyed your stay!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always great staying here!!
Stayed 1 night in Mar 2024
Response from Cj W. on Mar 26, 2024
I am glad to see you enjoyed your stay!

8/10 Good

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great place
Stayed 1 night in Mar 2024
Response from Cj W. on Mar 26, 2024
I am happy to see you enjoyed your stay

2/10 Terrible

Ma

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Cj W. on Mar 26, 2024
I am sorry to see you had a less that great experience during your stay with us!

2/10 Terrible

Donald

Stayed 1 night in Mar 2024
Response from Cj W on Apr 5, 2024
I am sorry to hear that you did not enjoy your stay!

2/10 Terrible

Kayla

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t check me in properly. At 3:19am, they double booked my room and a complete stranger was trying to get in my room scaring me and my children. The General Manager apologized and stated he would issue me a refund.
Stayed 1 night in Feb 2024
Response from Cj W. on Mar 5, 2024
We apologize for the inconvenience caused to you.

8/10 Good

Ewa

Travelled with family and small children
Swimming pool is closed and my kids are very disappointed.
Stayed 1 night in Feb 2024
Response from Cj W. on Feb 28, 2024
We apologize for the inconvenience!

4/10 Poor

Donald

Stayed 1 night in Dec 2023
Response from Cj W. on Feb 28, 2024
I am very sorry to see your stay was not good at all. Can you please let us know what we can do better in the future?

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 👍
Stayed 3 nights in Feb 2024
Response from Cj W. on Feb 28, 2024
I am very happy to see you enjoyed your stay!

4/10 Poor

Dominique

Travelled with family
Stayed 1 night in Jan 2024
Response from Cj W on Jan 23, 2024
Hi Dominique,I am so sorry you did not enjoy your stay! Could you please let us know what we could've done better?

10/10 Excellent

ADENIKE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from melissa on Jan 9, 2024
thank you for your feedback

10/10 Excellent

DeMareio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023
Response from melissa on Jan 9, 2024
thank you for your feedback

10/10 Excellent

Milton

Liked: Cleanliness, amenities
Response from Cj W. on Feb 28, 2024
I am very happy to see you enjoyed your stay!

4/10 Poor

Scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from melissa on Jan 9, 2024
I apologize that your stay was not great.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from melissa on Jan 9, 2024
thank you for feedback

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Skip
I would not come back here. Lovby smelt like a sewer. Rooms were not cleaned very well, broken glass all over the parking lot.
Stayed 1 night in Dec 2023
Response from melissa on Jan 9, 2024
I apologize that your stay was not great.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from melissa on Jan 9, 2024
thank you for feedback

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not get anyone to clean my room! Overall cleanliness of the hotel was bad. Woke up to trash all over the hallway in front of my room. Wanted a 3 night stay, when I checked in it was only booked for 2. I asked to add another night they wanted almost as much for 1 night as the other 2 nights.
Stayed 2 nights in Nov 2023
Response from melissa on Jan 9, 2024
I apologize that your stay was not great.

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from melissa on Nov 21, 2023
Thank you for choosing us for your stay. We hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not ready upon arrival
Stayed 1 night in Nov 2023
Response from melissa on Nov 14, 2023
Thank you for choosing us for your stay. Hope to see you soon.

8/10 Good

Thomas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Even though dated, the property is clean and the staff is excellant
Stayed 2 nights in Nov 2023
Response from melissa on Nov 14, 2023
Thank you for you're feedback. We hope to see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from melissa on Nov 12, 2023
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Ryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facility and rooms very outdated, old smelly carpet, and located in a large nearly empty parking lot. For the price I'd hope for a bit higher quality. Everything was very clean.
Stayed 3 nights in Oct 2023
Response from melissa on Oct 10, 2023
Thank you for your feedback hope to see you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The TV did not work, the bathroom door did not close and the water temperature would not stabilize, I checked out within 3 hours and stayed elsewhere.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 6, 2023
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

2/10 Terrible

Hong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. Staff was extremely rude, and sent us to the section of the hotel that is still under construction and room totally not reqdy. She pretend she didnt know and finally told us that they were sold out. This hotel is literally the worst.
Stayed 1 night in Sep 2023
Response from melissa on Oct 2, 2023
Thank you for choosing our hotel and for taking the time to provide feedback about your experience with our hotel.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

2/10 Terrible

Timera

Stayed 1 night in Sep 2023
Response from melissa on Oct 2, 2023
I do apology your stay was anything but satisfying. We do hope you give us another chance.

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Melissa on Sep 26, 2023
Thank you for choosing us!

10/10 Excellent

Evelia, Poplar Grove

Travelled with partner
Liked: Cleanliness, staff & service
It was ok, nice and close to the amphitheater. Great shampoos they use, dove. A little humid when you walk in room but turn in the Ac right away
Stayed 1 night in Sep 2023
Response from Melissa on Sep 25, 2023
Thank you for your feedback we're happy to hear that your stay with us was great. Hope to see you again.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Decent stay, needs updates
The area was a little sketchy as we arrived later in the evening. Hotel is dated. There were stains on the curtains and remnants of glitter on the ottoman and carpet. The restaurant/bar on property was jumping when we arrived and we were concerned about the noise. The TV was approx 27 inches and the picture got dark about an hour after watching. However desk staff was very pleasant, friendly and overall great! After spraying the musty smelling room with Lysol and kicking the air up it was much better. The bed was comfortable, we did not hear any noise from the bar and we slept well.
Stayed 1 night in Sep 2023
Response from melissa on Sep 26, 2023
I do apologize for the inconvenience with the smell. We do Hope you choose us for your next visit.

2/10 Terrible

Tawana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from melissa on Sep 25, 2023
Thank you for choosing us. hope to see again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and professional customer focused.
Stayed 2 nights in Sep 2023
Response from melissa on Sep 25, 2023
Thank you for your feedback. Hope to see you again.

10/10 Excellent

Estela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from melissa on Sep 25, 2023
Thank you for your feedback. Hope to see you again.

4/10 Poor

LADONNA

Travelled with group
Liked: Staff & service
Smelly room
The room had an odor. The staff sprayed the carpet with a freshner, but the order was very difficult to deal with. We booked for one night and was not in the room for maybe 4 hours if that. The staff did respond promptly when asked to do something about the smelly room.
Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
On behalf of the entire Holiday Inn Chicago Matteson we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.

8/10 Good

nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service
The room was nice and I enjoyed my stay.
Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.

10/10 Excellent

Vicentia

Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.

8/10 Good

Bridget

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.

2/10 Terrible

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show me the money!!
Well, my review has nothing to do with the facility but everything to do with payment to Hotels.com I used a new payment option (Affirm) that paid Hotels.com who in turn was SUPPOSED to pay the hotel .. that never occurred. And after visiting my mother in Hospice for the past month, the funeral was this week. With that said, all my other credit cards were totally tapped. Luckily for me the hotel took my new card while I canceled my Hotel.com payment.
Stayed 1 night in Aug 2023
Response from melissa on Sep 22, 2023
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon. We do apologize about your booking with hotels

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Just a nice experience
Stayed 2 nights in Sep 2023
Response from melissa on Sep 22, 2023
Thank you for your review. We look forward to having you stay with us again.