Indoor pool

Reviews of Holiday Inn Chicago - Elk Grove, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago - Elk Grove, an IHG Hotel
1000 Busse Rd, Elk Grove Village, IL

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1003 reviews" "
Rating 8 - Good. 318 out of 1003 reviews" "
Rating 6 - Okay. 149 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 86 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. Tbe room was quiet and comfortable. I would have liked to have a better businesd center with a printer, but otherwise all was fine.
Stayed 2 nights in Mar 2024
Response from Vincent on Mar 26, 2024
Thank you for sharing and we do hope to see you again

8/10 Good

Victor Salvador

Liked: Cleanliness, property conditions & facilities
Good place for wait your flight
Stayed 1 night in Mar 2024
Response from Vincent on Mar 19, 2024
Awesome! Thank you!

8/10 Good

Kristie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vincent on Mar 11, 2024
Thank you and hope to see you again

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent on Mar 11, 2024
Awesome! Thanks for staying with us

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vincent on Mar 6, 2024
Thank you so very much and we do hope to see you again

10/10 Excellent

Ihor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Vincent on Mar 5, 2024
Thank you so very much and hope to see you again

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Too many potholes in the parking lot
Stayed 1 night in Feb 2024
Response from Vincent on Mar 5, 2024
Thank you and will address this with our staff

6/10 Okay

Nicole

Travelled with family
Walking the halls you could smell cigarette smoke very strongly in some areas. The breakfast was only offered on one day and not both days of our stay. It was clean and the staff were friendly.
Stayed 2 nights in Feb 2024
Response from Vincent on Feb 28, 2024
Thank you and will address this with our staff

4/10 Poor

Karolyn

Travelled with partner
Disliked: Staff & service, amenities
Dirty moldy ceilings
Stayed 1 night in Feb 2024
Response from Vincent on Feb 23, 2024
Thank you for sharing and will address this directly with our staff

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service
Quiet. Comfy beds. Nice stay.
Stayed 1 night in Feb 2024
Response from Vincent on Feb 23, 2024
Awesome! Thanks for staying with us

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Vincent on Feb 28, 2024
Thank you and hope to see you again

2/10 Terrible

Sol

Travelled with family
the attention from that the very poor quality staff told us that we did not have the right to breakfast, I had to go and print the reservation and the details so that they would allow me access to breakfast, in addition we were sitting having breakfast and the staff told us that we We had to hurry because they had to leave, it wasn't even 8:30 am. The experience in that location was really very negative.
Stayed 1 night in Feb 2024
Response from Vincent on Feb 21, 2024
Thank you for sharing this and going to address this directly with our staff

10/10 Excellent

Faisal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience so far. Likes: Traffic-free location, Enough parking, active & clean swimming pool, big and peaceful lobby to hangout or meet visitors, full-stocked breakfasts, anytime free coffee, refrigerator, oven & controllable heat/cool AC in room, clean beds & bathroom, humble staff etc. Dislike: Poor WiFi signal, had to take phones near the door to reconnect.
Stayed 3 nights in Feb 2024
Response from Vincent on Feb 13, 2024
We are so happy to hear this and hope to see you again

4/10 Poor

Mickey, Palisades Blvd

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, needs a renovation, took over 10 minutes for hot water from faucets.
Stayed 1 night in Feb 2024
Response from Vincent on Feb 12, 2024
Thank you! I will share this with our staff directly

6/10 Okay

Nicholas

Stayed 1 night in Dec 2023
Response from Vincent on Feb 7, 2024
Thanks for staying with us

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had holes in the wall and stains on the bedding and window was leaking water down the wall and trash under the chair in our room
Stayed 1 night in Jan 2024
Response from Vincent on Feb 7, 2024
Thank you and going to share this with our staff

10/10 Excellent

LE HUYEN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Vincent on Jan 26, 2024
Awesome! Thank you so very much for staying with us

4/10 Poor

Dariia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was missing
Stayed 1 night in Jan 2024
Response from Vincent on Jan 22, 2024
Thank you for sharing this and going to address this directly with our staff

2/10 Terrible

Erica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for a dance convention on the property. We will never stay here again. It was way overpriced for the condition of the property. A few examples, the bed mattress had a huge hole/rip in the side (we were checking for bed bugs…thankfully none), the shower curtain had a very large rip in it, the water was so cloudy you could not see through it, everything just seemed old and not well taken care of, a friend found a clump of bloody hair behind their toilet, there seemed to be dirt and buildup grime on the chair railing around the ballroom we were in, most of the mini fridges worked sub par or not at all, the whole floor we were on smelled like smoke and vomit…the list could go on. The guy checking us in was very nice and friendly and our bed, thankfully seemed to be clean…that is about the extent of what I can say was good! We would have left immediately if the dance convention we were at wasn’t being held there! Don’t stay here!
Stayed 1 night in Dec 2023
Response from Vincent on Jan 17, 2024
Thank you for sharing this and will address this directly with our staff

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vincent on Jan 16, 2024
Thank you so very much and we do hope to see you again

4/10 Poor

Edward

Stayed 1 night in Jan 2024
Response from Vincent on Jan 16, 2024
Thank you for sharing and will address with our staff

2/10 Terrible

Renee

Stayed 1 night in Jan 2024
Response from Vincent on Feb 7, 2024
Thank you and we hope to see you again

2/10 Terrible

Daniel

Stayed 1 night in Jan 2024
Response from Vincent on Jan 15, 2024
Thank you and will share this with our staff

10/10 Excellent

Alexander

Stayed 1 night in Jan 2024
Response from Vincent on Feb 7, 2024
Awesome! Thank you so very much

8/10 Good

Shah

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Vincent on Jan 11, 2024
Thank you so very much for staying with us and hope to see you again real soon

4/10 Poor

David

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
First room we received had a broken bed so we were moved into another room … second room had no hot water which I believe was the entire hotel because we heard multiple people complaining about it, so we weren’t even able to shower and to top it all off we received free breakfast vouchers the day we checked in only to find out the next day we couldn’t use because the restaurant was closed so the whole experience was weird and we should’ve honestly asked for money back and left
Stayed 1 night in Dec 2023
Response from Vincent on Jan 10, 2024
Thank you for sharing and will address this directly with the staff

4/10 Poor

Jessica

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on Jan 10, 2024
Thank you! We do hope to see you again

10/10 Excellent

Jessica, Des Plaines

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the kids to swim,,we live nearby and use this as a staycation, will definately be back
Stayed 1 night in Dec 2023
Response from Vincent on Jan 2, 2024
We are so happy you stayed with us and thank you!

4/10 Poor

Scott

Stayed 1 night in Dec 2023
Response from Vincent on Dec 29, 2023
Thank you for sharing

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on Dec 28, 2023
Thank you! We do hope to see you again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Average at best
Stayed 1 night in Dec 2023
Response from Vincent on Dec 26, 2023
Thank you so very much for staying with us

4/10 Poor

Volney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Vincent on Dec 21, 2023
Thank you so very much for staying with us and hope to see you again

10/10 Excellent

Bre'Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a simple and easy process. I was also asked if I preferred the first floor or not.
Stayed 1 night in Dec 2023
Response from Vincent on Dec 21, 2023
Awesome!!! We love seeing a 10! Thank you so very much for staying with us

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful room with amazing housekeeping staff. The attached restaurant/bar was perfect. Food was great and staff was the highlight of our trip
Stayed 1 night in Dec 2023
Response from Vincent on Dec 21, 2023
Thanks for giving us a 10! We do hope to see you again

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like it was the matresss it was like a hole
Stayed 3 nights in Nov 2023
Response from Vincent on Dec 21, 2023
Great! Thanks for staying with us

4/10 Poor

Mark Charles

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in first room. Staff told me to let it run for 15-20 minutes to get hot water. Had to pressure them to get a new room. Wanted to charge $30 fee to checkin before 3pm even though rooms were ready. Property has not been well maintained since covid.
Stayed 6 nights in Nov 2023
Response from Vincent on Dec 21, 2023
Thank you and will share this with our staff

10/10 Excellent

Dana

Stayed 1 night in Nov 2023
Response from Vincent on Dec 21, 2023
Awesome! Thanks for staying with us and hope to see you again

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was absolutely terrible, no hot water, they did not clean the room. Asked the front desk to send someone and they never did. Worse experience ever and would not recommended this place to anyone. They should be out of business.
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 28, 2023
Thank you and going to share this with our staff

8/10 Good

Bekkalcha

Stayed 1 night in Nov 2023
Response from Vincent on Dec 21, 2023
Thank you! We do hope to see you again

2/10 Terrible

Becky

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The hair dryer was damaged and my hair got stuck in it, while it was stuck it caught on fire. Our toilet bowl was also leaking pee. It was loud and the place smelt like weed. The staff hardly spoke English. Breakfast was terrible. Overall never staying there again.
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 28, 2023
Thank you for sharing this and going to address with our staff

10/10 Excellent

adison

Stayed 1 night in Nov 2023
Response from Vincent on Dec 21, 2023
Thank you so very much for staying with us

2/10 Terrible

Timothy

Stayed 1 night in Nov 2023
Response from Vincent on Dec 21, 2023
Thank you and will share this with our staff

10/10 Excellent

Brenshira

Liked: Staff & service, property conditions & facilities
The room was very clean and spacious
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 21, 2023
So happy to have you stay with us and hope to see you again

6/10 Okay

Emily

Stayed 3 nights in Nov 2023
Response from Vincent on Dec 21, 2023
Thank you so very much and hope to see you again

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very helpful and mary the house keeper is great
Stayed 1 night in Nov 2023
Response from Vincent on Nov 21, 2023
Great to hear this and will share this with our staff

6/10 Okay

Jacque

Stayed 2 nights in Nov 2023
Response from Vincent on Dec 21, 2023
Thanks for staying with us

8/10 Good

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service
The heater is very noisy and there was a leak in the bathtub. It was fine since we only stayed one night and needed to be close to the airport. Don't think I would stay longer than a night though.
Stayed 1 night in Nov 2023
Response from Vincent on Nov 15, 2023
Thank you for sharing this and going to address with our staff. We do hope to see you again

8/10 Good

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 13, 2023
Great! Thank you for staying with us

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vincent on Nov 9, 2023
Thanks for staying with us

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
One star max
The hotel is old and dirty! Hot water takes 10 minutes to get to the room. Room smelled like on old bar of stale cigarette smoke and the desk had nothing to help so I went to 7-11 to get Fabreeze. Holiday used to be a standard not so much now.
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 9, 2023
Thank you and will address with our staff